Smudges Or Smears - Xerox WorkCentre C2424DX Service Manual

Smudges or Smears

Step Questions and Actions
Clean the system's exit path, including
1 1.
wiping the paper release blade with a lint-
free cloth.
Did this correct the problem?
2.
From the system control panel ,select
2 1.
Information
Quality
Select
2. Remove Print
press the Enter button. The system cleans
the ink from the preheater and exit rollers.
Reprint test pages. Do you still see
3.
smudges?
Repeat Step 2 up to 3 times if the smears
3 1.
still appear.
Verify supported media is being used.
2.
Open a fresh ream of supported paper and
3.
reprint the test page.
Did this correct the problem?
4.
Remove the drum maintenance kit and wipe
4 1.
the clear plastic wiper blade with a lint-free
cloth.
Did this correct the problem?
2.
Manually clean visibly dirty feed rollers.
5 1.
Clean the paper release blade.
2.
Did this correct the problem?
3.
Verify the maintenance pivot plate is free
6 1.
from damage.
Verify the cam rollers for the drum
2.
maintenance are working properly.
Replace any defective parts.
3.
Did this correct the problem?
4.
5-14
Smudges or smears appear on the page.
The probable cause is ink residue in the paper path. The
residue can be found on the roller, on the paper guide ribs, or
inside the paper preheater.
-->
Troubleshooting
Problems.
Smears, and then
Yes
Complete.
--> Go to Step 3.
Print
Complete.
Complete.
Complete.
Complete.
WorkCentre C2424 Service Manual
No
Go to Step 2.
Complete.
Go to Step 4.
Go to Step 5.
Go to Step 6.
Replace the
preheater.