Step
Questions and Actions
Is the incomplete image transfer on the left
7
1.
and right sides of the print, but fine through
the center?
This indicates incomplete transfix cam
2.
rotation. Check for a damaged transfix cam
roller or a malfunction of the process drive,
replace any defective parts.
Did this correct the problem?
3.
Using service diagnostics, verify the paper
8
1.
preheater temperature is within normal
operating range.
Replace the paper preheater if necessary.
2.
Ink Smears on First Printed Side of Duplex Print
Step
Questions and Actions
Clean or replace the paper release blade.
1
1.
Did this correct the problem?
2.
Inspect the duplex paper path for
2
1.
obstructions, contamination, debris, or
damage.
Clean or replace defective parts.
2.
Did this correct the problem?
3.
Run the
3
1.
the system control panel.
Did this correct the problem?
2.
5-30
Preheater temperature is too high.
s2424-087
Remove Print Smears
Yes
Complete.
Complete.
Yes
Complete.
Complete.
routine from
Complete.
WorkCentre C2424 Service Manual
No
Go to Step 8.
Replace the
transfix load
assembly and
transfix load
arm.
No
Go to Step 2.
Go to Step 3.
Go to Step 4.