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Jam Code Troubleshooting Procedures
Y-Axis motor event during transfix (Tray 1 only- probably a multi-pick).
N2T
Verify that the media in the tray is supported by the system.
1.
Try a heavier media.
2.
Inspect Tray 1 separator pad. Replace if necessary.
3.
Send a snippet to turn off the multi-pick detection code.
4.
Run the Y-Axis Motor test. Replace if necessary.
5.
Run the Voltages test. Replace the power supply if necessary.
6.
Y-Axis motor event during imaging. Probably a software fault.
N2W
Ensure ground integrity of the system (see page 4-73).
1.
Y-Axis motor stalled on power-up following an abnormal system shutdown.
N4A
Y-Axis motor stalled on power-up following a normal system shutdown.
N4B
Y-Axis motor stalled during mechanical recovery.
N4C
Y-Axis motor stalled during an system warm-up.
N4D
Y-Axis motor stalled while the system was in its ready state.
NFE
Y-Axis motor stalled while the system was in a fault state.
N4F
Y-Axis motor stalled while the system performed an auto drum maintenance cycle.
N4G
Y-Axis motor stalled while the system performed printhead maintenance.
N4H
Y-Axis motor stalled while the system performed printhead purge.
N4J
Y-Axis motor stalled while the system performed an oil transfix roller cycle.
N4K
Y-Axis motor stalled while the system was in standby mode.
N4L
Y-Axis motor stalled while the system staged for transfix.
N4S
Y-Axis motor stalled while the system transfixed the print.
N4T
Y-Axis motor stalled while the system performed a print drum maintenance cycle.
N4V
Y-Axis motor stalled while the system imaged the drum.
N4W
Y-Axis motor stalled while the print exited the system.
N4X
Check for supported media; generally, unsupported labels, tri-folds, or
1.
envelopes cause this error.
Try running fewer sheets through the tray.
2.
Ensure that the Process Drive Gearbox is correctly aligned.
3.
Run the Check Y-Axis Motor test. Replace if necessary.
4.
Run the Belt Slip test.
5.
Replace the Tray 1 separator pad assembly.
6.
Replace the process drive assembly.
7.
Y-Axis motor out of position while the system transfixed the print.
N5T
3-58
(Continued)
WorkCentre C2424 Service Manual
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Table of Contents
Troubleshooting
