Table of Contents
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Introduction
This section covers troubleshooting general start-up, mechanical, and electrical or
power supply problems not associated with a control panel error message or code. For
troubleshooting problems associated with an error code or control panel error
message, see the section "Error Messages and Codes" on page 3-1.
The System Status Page also contains useful troubleshooting information. This page
provides general system information, life information for all consumables, printhead
cleaning and power cycles, and jam and error code information.
Troubleshooting procedures will isolate a problem to a specific component or
subassembly, in some cases including the wiring harness. If you go through the
procedures in a troubleshooting table and are still unable to solve the problem, read
the Theory of Operation section for the problem area. The theory section provides
useful information for providing a better understanding of how specific components
or sub-assemblies are supposed to function.
Hidden Service Menu
The Hidden Service menu provides access to a large group of information pages and
functions usable for diagnosing and correcting system malfunctions and accessing
special features. Display the Hidden Service menu as follows:
1.
From the System Setup menu, go to
Service Tools
2.
With the cursor at the top of the
and Down Arrow buttons to display the Hidden Service menu.
Menu Item
Test Prints
Startup Page
Eliminate Light Stripes
Fault History
Jam History
Enter Diagnostic Mode
4-2
menu.
Service Tools
Description
See "Analyzing Service Test Prints" on page 5-35 for a
complete explanation of each test print available.
Prints a page with basic system configuration and
networking information.
Performs a cleaning procedure to remove light stripes in
prints; this process will take about 5 minutes.
Displays available information regarding the last 15 faults
reported by a test and/or the print engine.
Displays available information regarding the last 20 jams
reported by a test and/or the print engine.
See "Service Diagnostics Menu Functions" on page 4-4
for a complete explanation of each diagnostic routine.
Information
Troubleshooting
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WorkCentre C2424 Service Manual
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Table of Contents
Troubleshooting
