Ink Smears on First Printed Side of Duplex Print
Step
Questions and Actions
1
1.
Clean or replace the paper release blade.
2.
Did this correct the problem?
2
1.
Inspect the duplex paper path for
obstructions, contamination, debris, or
damage.
2.
Clean or replace defective parts.
3.
Did this correct the problem?
3
1.
Run the
the printer's Control Panel.
2.
Did this correct the problem?
4
1.
Use service diagnostics to check the paper
preheater temperature.
2.
Is the preheater operating within normal
range?
5-28
s8500-044
Remove Print Smears
Preheater temperature is too high.
Complete.
Complete.
routine from
Complete.
Replace in the following order:
■
preheater
■
electronics module
Phaser 8400/8500/8550 Color Printer
Yes
No
Go to Step 2.
Go to Step 3.
Go to Step 4.