Introduction; Types Of Service Available; Before Returning The Unit; Repackaging For Shipment - Keysight Technologies N6705C Operating And Service Manual

9 Service and Maintenance

Introduction

Types of Service Available

If your instrument fails during the warranty period, Keysight Technologies will repair or replace it under
the terms of your warranty. After your warranty expires, Keysight offers repair services at competitive
prices.
Many Keysight products have optional service contracts that extend coverage after the standard
warranty expires.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument, contact your nearest Keysight Technologies Service Center.
They will arrange to have your unit repaired or replaced, and can provide warranty or repair–cost
information where applicable. Ask the Keysight Technologies Service Center for shipping instructions,
including what components to ship. Keysight recommends that you retain the original shipping carton
for return shipments.

Before Returning the Unit

Before returning the unit,
Make sure the failure is in the instrument rather than any external connections.
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Make sure that the instrument was accurately calibrated within the last year.
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Perform the Preliminary Checkout
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Repackaging for Shipment

To ship the unit to Keysight for service or repair:
Attach a tag to the unit identifying the owner and indicating the required service or repair. Include
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the model number and full serial number.
Place the unit in its original container with appropriate packaging material.
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Secure the container with strong tape or metal bands.
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If the original shipping container is unavailable, use a container that will ensure at least 10 cm (4
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in.) of compressible packaging material around the entire instrument. Use static-free packaging
materials.
Keysight suggests that you always insure shipments.
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procedures in the troubleshooting section.
Keysight N6705C Operating and Service Guide