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If you cannot free the cartridge, go to
■
page 9-11, and check for relevant knowledge articles. If you cannot find a
resolution, open a service request.
Locate and Clear Obstructions, Such as Loose or Protruding Cartridges
If the Suspect Components and/or Recommended Action fields indicate that an
obstruction is interfering with the robot or if the Fault Code is either 9109 or in the
range 9102-9107, look for a mispositioned cartridge or obstruction in the library.
Remove the magazine that will give you the best view of the interior of the library.
1.
If you feel any significant resistance when attempting to remove the magazine, do
not force it. Instead, remove a magazine on the opposite side of the library.
Using the empty magazine bay as a window, look inside the library. Try to locate
2.
obstructions, particularly loose or protruding cartridges. Look across, above, and
below.
If you cannot see any obstructions, gain additional visibility by removing
3.
additional magazines.
If you see a cartridge protruding from a storage slot in one of the magazines or
4.
lying on the bottom of the library, reach in through the open magazine bay and try
to remove it.
If you cannot reach the cartridge, remove additional magazines for additional
5.
clearance.
If you cannot remove the problem cartridge, stop here. Go to
6.
Technical Support"
on page 9-11, and check for relevant knowledge articles. If you
cannot find a resolution, open a service request.
If you successfully removed the problem cartridge, remove the source magazine
7.
and check the source storage slot for defects.
If you find any damage to the source magazine, request a replacement. Go to
8.
Parts and Technical Support"
Otherwise, reseat the errant cartridge in its storage cell.
9.
Reinstall all removed magazines in their original bays.
10.
Once you have reinserted the magazines, start the library and then see
11.
Fault is Closed in the Health Log"
Save the Health Log to a File
If you need to work on diagnostics off-line or if you need to open a service request,
save the contents of the system health log to a file.
From the remote interface, select Service in the left menu and then select the
1.
Health Log tab.
Click Export
, and then save the file.
2.
The HTML-based SL150_HealthLog.xls file is compatible with current
spreadsheet applications, such as Microsoft Excel and Apache OpenOffice Calc. To
view these files in web browsers, simply rename the file using the .html file
extension in place of .xsl.
Run a Self-Test
Once you have resolved an issue. You can make sure that the library is functioning
normally by running a self test. See
"Get Parts and Technical Support"
on page 9-11, and open a service request.
on page 9-8.
"Run a Self-Test"
on page 2-36.
Troubleshoot the Library
on
"Get Parts and
"Get
"Check if
Servicing the Library 9-9
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