StorageTek SL150 Manual page 118

Troubleshoot the Library
After attempting a fix, if the connection status indicator shows Library is
4.
Inoperative, restart the library and then see
Log"
Check if Fault is Closed in the Health Log
After attempting a fix and restarting the library, you should see if the fault record has
been closed:
Select Service in the left menu. Select the Health Log tab
1.
Locate the row for the fault and note the value of the Type field:
2.
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Locate and Remove a Cartridge Stuck in a Magazine Slot
Use this procedure to resolve Fault Code 9108 if the Suspect Components indicates
one or more magazines.
Identify the problem slot. Correlate the details of the failed move, as listed in the
1.
Library Activity Panel, with the Suspect Components field of the corresponding
Library Health record.
Manually unlock the magazine that contains the problem (see
2.
Module Task 2: Remove the Cartridge Magazine with the Hex Key"
If you feel any significant resistance when you try to remove the magazine, STOP
and check for obstructions. Go to
Protruding Cartridges"
Set the magazine on a flat surface, be careful to not spill cartridges.
3.
Locate the slot with the stuck cartridge. Grasp the cartridge by the top and bottom
4.
gripping surfaces. Gently try to free the cartridge. Do not force it.
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9-8 StorageTek SL150 Modular Tape Library Guide
If you replace the robot, the operator panel, or the chassis of library module 1,
power-cycle the library as soon as you finish. These three components main-
tain records of the product serial number and configuration settings. If
you replace more than one of them at a time, without restarting the library,
this information will be lost.
below.
If the record is still Open, you have not yet isolated the problem. Note the next
Suspect Component and repeat
above.
If the record is Closed, but the library status is still Degraded, check for
remaining faults in the health table and repeat
Diagnose the Issue" above.
If you Closed all fault records and still cannot get the library into Operational
condition, go to "Get Parts and Technical Support"
relevant knowledge articles, and, if you cannot find a resolution, open a
service request. Include fault codes and details of the actions that you have
taken.
on page 9-9.
If you free the cartridge, check the storage slot for damage or defects.
If you find any damage to the magazine, request a replacement. Go to
Parts and Technical Support"
If you find no damage, reseat the cartridge in its slot and make sure that it is
moving freely. Reinstall the magazine in its bay and power up the library and
see "Check if Fault is Closed in the Health Log"
"Check if Fault is Closed in the Health
"Use the Health Table to Diagnose the Issue"
"Use the Health Table to
on page 9-11, check for
"Locate and Clear Obstructions, Such as Loose or
on page 9-11, and create a service request.
on page 9-8.
"Mount the Base
on page 2-12).
"Get