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StorageTek 9840 Product Manual

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Part Number: 95741
9840 Tape Drive
Product Manual

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Summary of Contents for StorageTek 9840

  • Page 1 Part Number: 95741 9840 Tape Drive Product Manual...

  • Page 3: Tape Drive

    9840 Tape Drive Product Manual...
  • Page 4 Louisville, CO 80028-2121 http://sts.stortek.com/sts/tis StorageTek, the signature, and Information Made Powerful are trademarks of Storage Technology Corporation. Other product names, features, and terms used in this publication are for informational purposes only and might be trademarks of Storage Technology Corporation or of other companies.
  • Page 5 List of Pages Document Title: 9840 Tape Drive Product Manual Manual Part Number: 95741 Assembly Part Number: 310340301 First Edition: April 1999, EC 112225 Sixth Edition: March 2002, EC 111701 Total number of pages in this document is 250, consisting of the following:...

  • Page 6: Summary Of Changes

    See this edition for a description of changes. 111521 10/00 Fifth See this edition for a description of changes. 111701 03/02 Sixth Updated entire manual to reflect current 9840 EC levels. Reorganized Chapter 6, Menu System with updated menu trees and tables. Sixth Edition 95741...

  • Page 7: Table Of Contents

    StorageTek’s External Web Site ........

  • Page 8: Contents

    9840 Tape Cartridge ........
  • Page 9 Contents Desktop Units ........... . . 3-19 Desktop Drive Shipping Insert .
  • Page 10 Contents Power-off the Drive ..........4-2 Reset the Drive .
  • Page 11 Contents Automatic Mode ..........5-18 Unload Message .
  • Page 12 9840 Fibre Channel Drive Ports ........

  • Page 13: Figures

    Figure 1-7. StorageTek RACK001 with CSL Trays ....... . 1-5...
  • Page 14 Figure 5-20. CSL Rear View ..........5-27 Figure 5-21. 9840 Tape Drive Manual Unload Device ......5-30 Figure 5-22.
  • Page 15 Tables Tables Table 1-1. Configurations and Interfaces ........1-2 Table 1-2.
  • Page 16 Tables This page intentionally left blank. Sixth Edition 95741...

  • Page 17: Preface

    Preface This manual contains information about the 9840 Tape Drive operating with Fibre Channel or Small Computer System Interface (SCSI) interfaces. The installation chapter has instructions for the different 9840 client-server configurations. This manual includes operation, installation, maintenance, and reference information.

  • Page 18: Comments And Suggestions

    A warning alerts the reader to conditions that might result in injury or death. A warning always precedes the information to which it pertains. Related Publications The following publications contain additional information on the 9840 Tape Drive or its configurations. Publication...

  • Page 19: Conventions

    Preface Conventions Typographical conventions highlight special words, phrases, and actions used in this publication. Item Example Description Menu Button font, and capitalization follows Helvetica product label. Emphasized not or must Important or emphasized words and phrases text appear in italics. Filenames Courier font.

  • Page 20: Additional Information

    The URL for the CRC is http://www.support.storagetek.com. e-Partners Site StorageTek’s e-Partners site, former known as the Partners Page or the Channels Site, is a Web site that provides information about products, services, customer support, upcoming events, training programs, and sales tools to support StorageTek’s e-partners.

  • Page 21: Notices

    TV reception. Changes or modifications to this equipment that are not expressly approved in advance by StorageTek will void the warranty. In addition, changes or modifications to this equipment might cause it to create harmful interference.

  • Page 22: Japanese Compliance Statement

    Notices Japanese Compliance Statement The following compliance statement in Japanese pertains to VCCI EMI regulations: English translation: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

  • Page 23: Internal Code License Statement

    YOU DO NOT HAVE THE AUTHORITY TO BIND YOUR COMPANY, DO NOT OPEN THE PACKAGE AND USE THE EQUIPMENT. IF YOU HAVE ANY QUESTIONS, CONTACT THE AUTHORIZED STORAGETEK DISTRIBUTOR OR RESELLER FROM WHOM YOU ACQUIRED THIS EQUIPMENT. IF THE EQUIPMENT WAS OBTAINED BY YOU DIRECTLY FROM STORAGETEK, CONTACT YOUR STORAGETEK REPRESENTATIVE.
  • Page 24 Code, service tools and manuals being reserved by Code and Maintenance Code may reside and be StorageTek or its licensors. You agree that you shall executed in or used in connection with such not use or attempt to use the Maintenance Code or...

  • Page 25: Introduction

    “Cartridges” on page 1-16 Overview The 9840 Tape Drive is a small, modular, high performance tape drive. It is 82.6 mm (3.25 in.) high, 146 mm (5.75 in.) wide, and 381 mm (15 in.) deep. Actual installed configuration requires additional space.

  • Page 26: Overview

    Overview Host Interfaces The 9840 Tape Drive interfaces with Fibre Channel and SCSI hosts. The drive ships with a factory installed interface card that is not to be changed in the field or at customer sites. • The Fibre-Channel (FC) configuration of the 9840 Tape Drive has dual fiber- optic ports to allow for point-to-point, arbitrated-loop (including redundant- loop), and fabric topology.

  • Page 27: Desktop Unit

    Figure 1-2. 9840 Tape Drive Desktop Unit C53303 Rack-mountable Drive Tray The 9840 Tape Drive is also available in rack-mountable trays. Each tray (Figure 1-3) can house a single manual-load drive or two manual-load drives, plus a power supply for each drive. Any combination of trays can be used to fill the rack cabinet slots.

  • Page 28: Csl Desktop Unit

    CSL Desktop Unit The CSL desktop unit (Figure 1-5) consists of a 9840 Tape Drive, a power supply, and a scratch loader mechanism. The CSL mechanism is an electromechanical device that can load and unload up to seven cartridge tapes.

  • Page 29: Rack-Mountable Csl

    1-6) that can be mounted into a rack cabinet. Figure 1-6. CSL Rack-mountable Tray C53656 Up to six CSL trays may be installed within the StorageTek RACK001 (Figure 1-7), or intermixed with drive trays. Figure 1-7. StorageTek RACK001 with CSL Trays...

  • Page 30: 9840 Tape Drive In 9738 Library

    9840 Tape Drive in 9738 Library Figure 1-8 shows the 9840 Tape Drive used in a 9738 Library. It is mounted to a tray for easy installation into the library. The 9840 Tape Drive when installed in the 9738 Library uses a Fibre Channel or SCSI interface.

  • Page 31: Operator Panels

    • “CSL Operator Panel” on page 1-13 Either operator panel enables you to view the configuration of the 9840 Tape Drive, and notifies you when further support is required. Note: The 9840 Tape Drive and use small push-button switches. The term switch or switches is used to identify them throughout this manual.

  • Page 32: Standard Operator Panel

    Operator Panels Standard Operator Panel The standard operator panel (Figure 1-11) has a 10-digit display, four pushbutton switches (switches), and four indicators. Refer to Table 1-2 on page 1-9 for explanation of the standard operator panel switches and Table 1-3 on page 1-11 for the use of the indicators.

  • Page 33: Standard Operator Panel Switches

    Operator Panels Standard Operator Panel Switches Table 1-2 provides control descriptions of the 9840 Tape Drive operator panel switches. Table 1-2. Operator Panel Switches Control Name Control Description This switch is used to rewind and unload the tape cartridge, ending Unload with the tape cartridge ejected and retrievable.
  • Page 34 Operator Panels Table 1-2. Operator Panel Switches (Continued) Control Name Control Description When in a main configuration menu, pressing this switch will select one Select of the direct configuration/action choices in the main menu itself, or select the underlying submenus, depending on the structure of the main menu.

  • Page 35: Standard Operator Panel Indicators

    Recovery.” Figure 1-12. Standard Operator Panel Indicators C53674 1. power 2. activity 3. clean 4. service Table 1-3 provides a detailed explanation of the 9840 Tape Drive operator panel indicators. Table 1-3. Operator Panel Indicators Indicator Indication Explanation Name (green) Off: Power is off.
  • Page 36 Operator Panels Table 1-3. Operator Panel Indicators (Continued) Indicator Indication Explanation Name (amber) On (steady): Drive requires cleaning because of: clean 1. Distance, when a firmware defined length of tape has passed over the R/W heads. 2. Error, after a read/write perm and at least half the firmware defined length of tape has passed over the R/W heads.

  • Page 37: Csl Operator Panel

    (Figure 1-13) allows a human interface to the subsystem. When the 9840 Tape Drive is installed in a CSL, the 9840 Tape Drive front operator panel switches and indicators are replicated on the left side of the CSL front panel.

  • Page 38: Display

    Operator Panels Display The operator panel has an alphanumeric display that indicates: • Drive status • Menu selections and configuration choices • Error messages and fault symptom codes • Host-generated messages • Tape bar, if activated The display is formed by a horizontal array of 10 segments. Each segment is formed by an array of 35 dots—five wide and seven high.

  • Page 39: Figure 1-14. Tape Write/Read Bar Chart

    Operator Panels Figure 1-14. Tape Write/Read Bar Chart READ BAR (24%) WRITE BAR (50%) UNWRITTEN AREA 100% C53272 95741 Sixth Edition 1-15...

  • Page 40: Cartridges

    11 seconds. The dual-hub architecture yields a load/initialize time of 4 seconds. The 9840 Tape Drive cartridges have the same dimensions as the 18- and 36- track tape drive cartridges. This allows mixing of cartridges within existing libraries.

  • Page 41: 9840 Tape Cartridge

    Cartridges 9840 Tape Cartridge Figure 1-15 provides specific features of the 9840 tape cartridge. Figure 1-15. 9840 Tape Cartridge C53217 1. Manufacturer label (Std - White, VolSafe - Yellow) Components of the 9840 Tape Cartridge 2. Customer label A. Rear view 3.
  • Page 42 Cartridges This page intentionally left blank. 1-18 Sixth Edition 95741...

  • Page 43: 2: Safety And Handling

    Safety and Handling This chapter covers topics that are essential to all installation and service activity: • “Safety Precautions” • “Electrostatic Discharge (ESD) Damage Prevention” on page 2-3 • “Fiber Optic Safety” on page 2-5 Read the following pages and become familiar with these guidelines before beginning any service activity.

  • Page 44: Lifting Techniques

    Safety Precautions Note: Important things to investigate and to be aware of include the use of Halon® gas, under-the-floor smoke detectors, and cables to other equipment nearby. Lifting Techniques Lifting, regardless of how much or how little, can create serious back stress. If you follow these guidelines, you can reduce the risk of back injury: •...

  • Page 45: Electrostatic Discharge (Esd) Damage Prevention

    Anyone who handles ESD-sensitive components must be aware of the damage that ESD can cause to electronic components and must take the proper precautions to prevent it. Also, anyone who performs maintenance on StorageTek equipment must complete an ESD-basics course. CAUTION: Potential damage to equipment: Handle ESD-sensitive components only under ESD-protected conditions.

  • Page 46: Esd-Protection Procedure

    Electrostatic Discharge (ESD) Damage • To clean the work surface, use a mild detergent and water, and make sure that the surface is completely dry before you use it. • Periodically check the electrical resistance of the ground cord and the wrist- strap coil cord.

  • Page 47: Replace Components

    Class 1 Laser Product. Each laser transceiver has an output of less than 70 W and a wavelength of 850 nm. StorageTek’s Class 1 Laser Products comply with EN60825-1(+A-11) and with sections 21 CFR 1040.10 and 1040.11 of the Food and Drug Administration (FDA) regulations.

  • Page 48: Laser Product Label

    • Do not coil the cable to less than 96 mm (3.75 in.) in diameter. • Do not bend the cable to less than 12 mm (0.5 in.) in radius. StorageTek recommends that a cable’s bend radius be no less than 20 times the diameter of the cable.

  • Page 49: Fiber-Optic Cable Installation

    Fiber-Optic Cable Installation Fiber-Optic Cable Installation Follow these guidelines when you install fiber-optic cables: 1. Cable routing: • Raised floor: You may install fiber-optic cables under a raised floor. Route them away from any obstruction, such as existing cables or other equipment.
  • Page 50 Fiber-Optic Cable Installation This page intentionally left blank. Sixth Edition 95741...

  • Page 51: 3: Installation

    This chapter contains installation instructions for each configuration. It also provides cabling instructions to the host system(s). Note: When installing the 9840 Tape Drive in a 9738 library, always use this chapter together with the 9738 Library Product Manual. 95741...

  • Page 52: Verify All Equipment Has Arrived

    3-3. Inspecting the Equipment 1. Remove all accompanying documentation (such as the 9840 Tape Drive Product Manual) and component packages, then place them aside. 2. Make sure the serial numbers correspond with the shipping invoice. 3. Make sure the required cables are available: •...

  • Page 53: Figure 3-1. Rack001 Floorspace (Top View)

    Inspecting the Equipment Figure 3-1. RACK001 Floorspace (Top View) (23.9) 60.5 (6.02) (11.8) (2.38) (3.94) (31.4) 1.025 m (40.4) (30) C53684 1. Rear door clearance 2. Cable cutout in floor of rack 3. Service clearance 4. Stabilizer 95741 Sixth Edition...

  • Page 54: Figure 3-2. Fibre Channel Cable Connector

    Inspecting the Equipment Table 3-1. Fibre Channel Cable (SC to SC Connectors) Part Numbers Length Part Number Meters Feet Plenum Riser 10800122 10800132 16.4 10800123 10800133 32.8 10800124 10800134 65.6 10800125 10800135 98.4 10800126 10800136 10800127 10800137 328.1 10800128 10800138 820.2 10800129 10800139...

  • Page 55: Hubs

    10083312 1008316 A 9840 Tape Drive can be connected to an AS/400 through a 6501, 6534, or 2729 IOP using a 68-pin SCSI cable (listed in the preceding table). Note: The 6501 IOP also requires an interposer (order from IBM P/N 05H3834).

  • Page 56: Considerations

    Begin the Hardware Installation • Supports the ability to power-on and -off, install, or deinstall tape drives • Provides a central point of port management and monitoring of the tape drives • Extends the distances between tape drives and initiators Considerations Jitter is a consideration when selecting, installing, and configuring hubs within a Fibre Channel network.

  • Page 57: Figure 3-4. Cascading Hubs

    Begin the Hardware Installation Figure 3-4. Cascading Hubs C53687 1. 9840 Tape Drive 2. Hub 3. Server 95741 Sixth Edition...

  • Page 58: 9738 Library Attachment

    9738 Library (some sheet metal has been removed for clarity). Follow the procedures in this section to: • Insert the 9840 Tape Drive/tray assembly and power supply into the 9738 library • Cable the drive to the library and the host system Figure 3-5.

  • Page 59: Prepare And Install The Drive

    9738 Library Attachment Prepare and Install the Drive Use the instructions below to install the drive: Note: It is assumed that the drive has been unpackaged per the instructions in “Unpacking the Shipment” on page 3-2. 1. Inspect the target for damage (such as white scratched off the target). a.
  • Page 60 9738 Library Attachment 3. Set the drive tray onto the bottom edge of the drive slot. Note: The first drive is placed in the bottom slot position. See figure. 4. Push the tray fully into the drive slot. 1. Drive 0 2.

  • Page 61: Install Power Supplies

    9738 Library Attachment Install Power Supplies Install power supplies in the 9738 between the drive slots and the electronics module. Use the instructions below to attach a power supply to the 9738: Note: Ensure the power supply switch is off. 1.

  • Page 62: Connect Drive And Library Cables

    9738 Library Attachment Connect Drive and Library Cables Follow these instructions to connect the drive to the power supply and library: 1. Locate the plastic bag containing the power cord. 2. Make sure the power switch on the power supply is in the OFF position. 3.

  • Page 63: Install Host Interface Cables

    P981 goes to Drive 2. 7. Repeat Step 6 for remaining drives. 1. TTI cable E53251 Install Host Interface Cables The 9840 supports FC and SCSI interfaces. Refer to: • “9738 Fibre Channel Cable(s)” • “9738 Library SCSI Cable(s)” on page 3-16...
  • Page 64 9738 Library Attachment CAUTION: Equipment damage. Do not force the fiber-optic plug into the connector. 5. Connect the FC cable to the desired port on the rear of the tape drive (see the figure below). a. Port A is on the left side. b.
  • Page 65 9738 Library Attachment 10. Locate the grommets. 11. Slip a grommet over each installed FC cable. 12. Seat the grommet into the hole of the metal enclosure. 1. Grommets (2X) C53817 13. Route the cable(s) to the hub or switch. 14.

  • Page 66: 9738 Library Scsi Cable(S)

    The 9840 Tape Drive connects to a SCSI bus and supports only the differential alternative. Note: Term power is not supplied by the 9840 Tape Drive, it must be supplied by the host bus adapter card. All host systems should have either the SCSI ports labeled or the international...
  • Page 67 2. Connect the host SCSI cable to the lower 68-pin jack on the drive (see figure). Note: You might want to connect the host SCSI cable to the 9738 library and daisy-chain from the library to the 9840. If this describes your configuration, refer to the 9738 Product Manual for cabling instructions.

  • Page 68: Apply Power To Library Drive

    “Apply Power to Library Drive” on page 3-18. Apply Power to Library Drive 1. Turn on the power switch of each 9840 Tape Drive power supply. 2. Connect the library power cord to a power source and enable the power switch.

  • Page 69: Desktop Units

    Desktop Units Desktop Units This section provides the installation procedure for the 9840 Tape Drive desktop configuration. A desktop configuration contains either a manual mount drive or a CSL. Fibre Channel or SCSI interfaces are available. This section contains the following desktop procedures: •...

  • Page 70: Csl Shipping Insert

    3. Feed roller 4. Input bin 5. Cartridge stop mechanism C53818 6. Store the shipping insert. Note: The shipping insert should be installed in the drive whenever the CSL is returned to StorageTek for any reason. 3-20 Sixth Edition 95741...

  • Page 71: Install Host Interface Cables

    Desktop Units Install Host Interface Cables The 9840 Tape Drive supports Fibre Channel and SCSI interfaces. This section contains: • “Fibre Channel Cables (Desktop/CSL)” • “SCSI Cables (Desktop/CSL)” on page 3-23 Fibre Channel Cables (Desktop/CSL) Use the instructions below to install the Fibre Channel cables: CAUTION: Cable damage.
  • Page 72 Desktop Units CAUTION: Equipment damage. Do not force the fibre optic plug into the port connector. 5. Connect the Fibre Channel cable to the desired port on the rear of the tape drive/CSL. Note: Port A is on the left side and Port B is on the right side of the drive/CSL. The connector is keyed so the cable can only be inserted one way.

  • Page 73: Scsi Cables (Desktop/Csl)

    The 9840 Tape Drive/CSL connects to a SCSI bus and supports only the differential alternative. Note: Term power is not supplied by the 9840 Tape Drive, it must be supplied by the host bus adapter card. All host systems should have either the SCSI ports labeled or the international...
  • Page 74 Desktop Units CAUTION: Connector damage. Be careful not to bend or damage the pins or connectors when connecting the cable to the drive. 3. Connect the host SCSI cable to the lower 68-pin jack at the rear of the drive/CSL. 4.

  • Page 75: Power-On Desktop/Csl

    Desktop Units Power-On Desktop/CSL Use the instructions below to power-on the 9840 desktop drive or the CSL: Note: Ensure the female end of the power cord is plugged into the drive/CSL. 1. Attach the male end of the power cord to a power outlet.

  • Page 76: Rack

    Rack Rack The instructions provided here are specific to the StorageTek model number RACK001. Six 9840Rxx Tape Drive rack-mount trays, six 9840Sxx CSL trays, or a combination of both can be installed in a rack. Note: Install the RACK001 stabilizer before you insert a 9840R/9840S tray.

  • Page 77: Installation Overview

    Rack Installation Overview CAUTION: Equipment damage. The RACK001 is only intended for the 9840 drive or CSL trays. Any other equipment plugging into the rack power strip must be approved by StorageTek and the appropriate safety agencies. Figure 3-8 provides an overview of the rack installation and the location of the stablizer.

  • Page 78: Tools Required

    Rack CAUTION: Equipment damage. Do not attempt to move the rack once drive or CSL trays are installed. To prevent damage to the rack, you must remove all drive/CSL trays and the stabilizer before relocating the rack. Tools Required The following tools are required to complete this installation: •...

  • Page 79: Open The Rear Door

    Rack Open the Rear Door Follow the instructions below to open the rear door of the rack. 1. Lift the lock shield (see figure below). 2. If locked, use the key to unlock the door. 3. Press on the key cylinder and the door handle pops out. 4.

  • Page 80: Install Captive Nuts And Nut Plates For First Tray

    Rack Install Captive Nuts and Nut Plates for First Tray Captive nuts are used to secure the tray to the rack while nut plates are used to secure the slide-rail assemblies to the rack. The procedure for installing captive nuts and nut plates is unique for each type of tray. Install captive nuts and nut plates in the highest rack location by following the appropriate procedure.
  • Page 81 Rack 5. Loosely attach nut plates for tray slide rails using two screws (see figure and instructions below). Note: Do not fully tighten the screws. The tray slide bracket will be inserted between the nut plate and the vertical frame member in a later step. a.

  • Page 82: Csl Tray Nuts And Nut Plates

    Rack CSL Tray Nuts and Nut Plates Use the instructions below to install the CSL tray captive nuts (PN 3000517xx) and nut plates in the vertical frame members of the rack: 1. Locate the vertical frame members at the front of the rack. 2.

  • Page 83: Install Slide Rails

    Rack 1. Screws (2) 2. Nut plate 3. Captive Nuts C53680 Install Slide Rails Use the instructions below to install the slide rails on the rack: 1. Loosely attach the slide bracket to the rear of the slide-rail assembly using two screws and nut plate (see figure below).
  • Page 84 Rack 2. At the front of the cabinet, insert the slide-rail assembly between the vertical frame member and the nut plate. 3. Adjust the mounting bracket at the rear of the slide-rail assembly until it seats between the nut plate and the vertical frame member. 4.

  • Page 85: Additional Tray Rack-Hardware Installation

    Rack Additional Tray Rack-hardware Installation The instructions in this section are used when installing drive or CSL trays in positions two through six on the RACK001. The drive tray instructions follow below while the CSL instructions begin on page 3-37. Drive Tray Additional Hardware You will be removing a rack filler plate to enable installation of a drive tray.
  • Page 86 Rack 4. Insert a nut plate at the front vertical frame members in holes 10 and 11 using two screws (see the figure below). Note: Only turn the screws until a few threads are in the nut plate. In a later step, the slide-rail assembly will be inserted between the nut plate and the frame member.

  • Page 87: Csl Tray Additional Hardware

    Rack CSL Tray Additional Hardware You will be removing a rack filler plate to enable installation of a CSL tray. 1. Remove the decorative cover from the filler plate. 2. Remove the screws from the filler plate and remove the plate. Note: The filler plate uses holes 3 and 10.

  • Page 88: Rack-Mountable Tray

    Rack-mountable Tray Rack-mountable Tray This section contains the following information: • “Install Tray Rails” • “Insert Tray” on page 3-40 • “Attach Tray Power Cord” on page 3-45 • “Install Host Interface Cables” on page 3-46 • “Power-On Rack” on page 3-52 Install Tray Rails The instructions in this section describe how to install the drive tray rails on both types of rack trays.

  • Page 89: Csl Tray Rail

    Rack-mountable Tray CSL Tray Rail Use the instructions below to attach the slide rail to a CSL tray: 1. Remove the inner portion (drive-tray rail) of the slide-rail assembly. 2. Fasten rails on the top edge of the CSL tray (see the figure below) with screws. Notes: 1.

  • Page 90: Insert Tray

    Rack-mountable Tray Insert Tray Use the instructions below to insert and secure drive trays: WARNING: Heavy object. A single drive tray weighs 17.463 kg (38.5 lbs.), a CSL tray weighs 18.6 kg (41 lb), while a dual drive tray weighs 22.680 kg. (50.0 lbs.) Use two people when inserting the drive tray into the slide-rail assembly.

  • Page 91: Secure Tray And Remove Shipping Insert

    Rack-mountable Tray Secure Tray and Remove Shipping Insert The instructions in this section describe how to secure trays to the rack and remove the shipping insert from the drive cartridge aperture. CSL instructions begin on page 3-43. Drive Tray Use the instructions below to secure a drive tray to the rack, apply the decorative front cover, and remove the shipping insert: 1.
  • Page 92 4. Repeat Step 3 if there is a second drive in the tray. 5. Store the shipping insert/s. Note: The shipping insert should be installed in the drive whenever the drive tray is returned to StorageTek for any reason. 6. Repeat Steps 1 through 5 for all remaining drives. Proceed to “Attach Tray Power Cord”...

  • Page 93: Csl Tray

    Rack-mountable Tray CSL Tray Use the instructions below to secure a CSL tray to the rack, attach the side panels, and remove the shipping insert: 1. Secure the CSL to the rack using four 10-32 screws. These screws mate with the captive nuts installed in previous steps.
  • Page 94 5. Store the shipping insert. Note: The shipping insert should be installed in the drive whenever the CSL tray is returned to StorageTek for any reason. 6. Repeat Steps 1 through 5 if there are other CSL trays in the rack.

  • Page 95: Attach Tray Power Cord

    Note: The figure shows the location of the receptacle on a CSL tray. The receptacle on a drive tray is in a different location. If you are not using StorageTek RACK001, a different power cord may be required for the tray.

  • Page 96: Install Host Interface Cables

    Rack-mountable Tray Install Host Interface Cables The 9840 Tape Drive supports Fibre Channel and SCSI interfaces. This section contains: • “Fibre Channel Cables (Rack-mount Tray)” • “SCSI Cables (Rack-mount Tray)” on page 3-49 Fibre Channel Cables (Rack-mount Tray) Use the instructions below to install Fibre Channel cables for a drive or CSL: CAUTION: Cable damage.
  • Page 97 Rack-mountable Tray CAUTION: Equipment damage. Do not force the fibre optic plug into the port connector. 7. Connect the Fibre Channel cable to the desired port on the rear of the tray. Note: The connector is keyed so the cable can only be inserted one way. CAUTION: Cable damage.
  • Page 98 Rack-mountable Tray 10. Route the cable(s) to the hub or switch and connect it to an open port. Note: If you are connecting directly to a host, do not connect the cable at this time. This will be done in a later section. 11.

  • Page 99: Scsi Cables (Rack-Mount Tray)

    The 9840 Tape Drive connects to a SCSI bus and supports only the differential alternative. Note: Term power is not supplied by the 9840 Tape Drive, it must be supplied by the host bus adapter card. All host systems should have either the SCSI ports labeled or the international...
  • Page 100 Rack-mountable Tray CAUTION: Connector damage. Be careful not to bend or damage the pins or connectors when connecting the cable to the drive or SCSI bus. 4. Connect the cable to the 68-pin jack on the drive (see figure). 5. Insert the SCSI cable into the cable brackets along the side of the frame. 1.
  • Page 101 Rack-mountable Tray 6. Connect the 457 mm (18 in.) daisy-chain cable (PN 310292001) from the second 68-pin connector to the next drive, if applicable (see the CSL drive tray in the figure). Note: Use a 343 mm (13.5 in.) daisy-chain cable (PN 10083616) for the manual-mount drive tray.

  • Page 102: Power-On Rack

    Rack-mountable Tray Power-On Rack 1. Make sure the rack fan power cord is connected to the single outlet of the rack PDU power strip. 2. Attach the female end of the rack power cord to the connector on the left side of the rack PDU power strip (see figure).

  • Page 103: Configure The Drive

    Fibre Channel and SCSI attributes must be set to match specific site requirements. Full code load is preset to “No”, and only applicable single firmware code is loaded in the drive EEPROM prior to shipment from StorageTek. Refer to FullCode Load Submenu, on page 6-18...

  • Page 104: Install Interface Cables At Host

    Test each installed drive to ensure it loads and unloads a cartridge correctly. Return System to Operator After installation and testing of the 9840 Tape Drive. Follow these steps before you turn the unit over to the customer: 1. Place the drive online (see Chapter 4, “Getting...

  • Page 105: Basic Operations

    Getting Started This chapter describes only the most common manual operations. It includes instructions on operating the drive, and how to use the drive. This chapter contains: • “Basic Operations” on page 4-1 • “Clean the Drive” on page 4-5 •...

  • Page 106: Power-Off The Drive

    Basic Operations 4. Wait until the drive successfully completes IPL. Note the following: • The “CC DIAGS” and “ASIA DIAGS” messages indicate that the IPL diagnostics are active. These messages require no action on your part. • The drive powers on automatically to online mode if drive is operable and configuration error/s were not encountered.

  • Page 107: Place The Drive Offline

    Basic Operations 2. Press indicator flashes. power The display shows various messages indicating that the IPL is proceeding. These messages require no action on your part. When the drive finishes a successful IPL: • The indicator is on steadily. power •...

  • Page 108: View Drive Configuration

    Basic Operations View Drive Configuration To view current drive configuration: 1. Press to enter the menu system. Menu a. If the display shows Online, go to step 2. b. If the display shows Offline, press to place the drive online Select 2.

  • Page 109: Clean The Drive

    Do not clean the drive unless the clean indicator lights. Cleaning more frequently might damage the read/write head. Clean the drive with the drive offline or online. Use the 9840 cleaning cartridge with the letter U in the media ID area (a dry-cleaning cartridge).

  • Page 110: Cartridges

    “Unload a Cartridge Tape” on page 4-8 • “Reclaim (Reformat) a Cartridge Tape” on page 4-9 Write Protect/Enable a Cartridge The 9840 Tape Drive uses standard and VolSafe cartridges. The VolSafe cartridge can be distinguished from the standard cartridge by its yellow markings. Switch Positions...

  • Page 111: Load A Cartridge Tape

    Cartridges Figure 4-1. Cartridges WRITE PROTECT REAR VIEW C53678 1. Manufacturer Label Area (yellow on VolSafe Cartridge) 2. Customer Label 3. Write Protect Switch (yellow on VolSafe Cartridge) 4. Finger Grips 5. VOLSER Label Area 6. Media Id (machine identifiable-yellow on VolSafe Cartridge) Load a Cartridge Tape Note: Refer to Chapter 5, “Cartridge Scratch Loader,”...

  • Page 112: Unload A Cartridge Tape

    Cartridges Unload a Cartridge Tape Note: Refer to Chapter 5, “Cartridge Scratch Loader,” to unload CSL cartridges. Pressing the switch causes the cartridge in the drive to rewind and eject. Unload Pressing once during a write operation causes the drive to try to write Unload the remaining data before the cartridge tape unloads.

  • Page 113: Reclaim (Reformat) A Cartridge Tape

    Cartridges Reclaim (Reformat) a Cartridge Tape A 9840 tape cartridge, specially formatted or corrupt, can be reformatted as a data tape and returned (reclaimed) to normal use. CAUTION: Tape damage: Do not degauss a tape cartridge. A servo track is written on the tape at the factory.

  • Page 114: Format A Diagnostic Dump Tape

    Format a Diagnostic Dump Tape Format a Diagnostic Dump Tape Use the following procedure to format a 9840 tape cartridge with a special format that prepares it to collect a diagnostic dump. 1. Ask the operator to make sure the drive does not have I/O to/from the host.

  • Page 115: Diagnostic Dump To Tape

    Diagnostic Dump to Tape Diagnostic Dump to Tape Whenever an error occurs that creates diagnostic dump data, the red service and green indicators on the operator panel flash, to indicate new activity diagnostic data is being saved (dumped) to the EEPROM. Once the data is saved, the indicators stop flashing.
  • Page 116 Diagnostic Dump to Tape This page intentionally left blank. 4-12 Sixth Edition 95741...

  • Page 117: Cartridge Scratch Loader

    “Jammed Cartridge” on page 5-30 • “Shipping Insert” on page 5-35 Overview The CSL consists of a 9840 Tape Drive, a power supply, and a scratch loader. The CSL ships as a desktop or rack-mounted unit (Figure 5-1). Note: Priority cartridges can be mounted in any mode of operation.

  • Page 118: Overview

    5-1) components and locations are identical. Table 5-1. CSL Component Descriptions Component Purpose Operator Panel Operates the 9840 Tape Drive and CSL Output Bin Houses ejected cartridges from the feed channel Feed Channel Inputs/outputs cartridges to/from 9840 Tape Drive and also...

  • Page 119: Cartridge Routing

    Overview Cartridge Routing Cartridges are loaded into the CSL (Figure 5-3) vertically with the Media Id label (R) facing out towards the operator (reels to the right). Load cartridges into the input bin (right side of the CSL). Note: Never load cartridges flat or with the cartridge reels to the left. Figure 5-3.

  • Page 120: Csl Firmware Update/Load

    CSL Firmware Update/Load Drive code release 1.28.10x, and up, combines the latest CSL released code with the 9840 Tape Drive code. The code load process is as follows: Note: Drive code update/load must always be completed by a qualified technician.

  • Page 121: Desktop Csl

    Desktop CSL Desktop CSL Refer to Figure 5-4 for the desktop CSL. This desktop unit has the feed channel, input bin, output bin, and operator panel identified. The desktop uses Fibre Channel and SCSI interfaces. The desktop CSL is stackable up to a height of two units. Protective feet are installed on the bottom of the unit to allow for stability.

  • Page 122: Rack

    Rack Rack The StorageTek RACK001 may be used to install the rack mount CSL trays. Refer Figure 5-5 for the StorageTek RACK001. This rack contains six CSLs. The rack may contain a combination of 9840 Tape Drives and CSLs. Note: A customer may wish to use other racks to install the rack mount CSL trays.

  • Page 123: Rack-Mount Csl Tray

    Rack-mount CSL Tray Rack-mount CSL Tray Refer to Figure 5-6 for the rack mount CSL. The rack mount CSL ships with either a Fibre Channel or SCSI interface. Note: The slide rails are installed on the CSL in Figure 5-6. This rack unit has the feed channel, input bin, output bin, and operator panel identified.

  • Page 124: Operator Panel

    Operator Panel Operator Panel Note: The 9840 Tape Drive and CSL operator panel use small push-button switches. The term switch or switches is used to identify them throughout this manual. The operator panel (Figure 5-7) allows a human interface to the subsystem. The left half of the operator panel contains the indicators and switches specifically for the 9840 Tape Drive.

  • Page 125: Csl Switches

    CSL Switches Refer to Table 5-4 for CSL operator panel switch descriptions. Note: Refer to “Operator Panels” on page 1-7 for explanation of the 9840 Tape Drive switches. Table 5-4. CSL Operator Panel Switches Switch Description Switch Pressing this switch restarts CSL operation after the operator empties a...

  • Page 126: Csl Indicators

    5-8) are described in Table 5-5 on page 5-11. Note: Refer to “Operator Panels” on page 1-7 for explanation of the 9840 Tape Drive indicators. Figure 5-8. CSL Operator Panel Indicators C53660 1. power indicator 9. manual indicator 2. activity indicator 10.

  • Page 127: Table 5-5. Csl Operator Panel Indicators

    Operator Panel Table 5-5. CSL Operator Panel Indicators Figure 5-8 Indicator Description Explanation Number When flashing: The CSL detected an operator-intervention operator (red) condition. Do the following as required: (CSL only) • See if input bin empty • Verify if a mode change is in progress •...

  • Page 128: Power On/Off Csl

    Power On/Off CSL Power On/Off CSL This section provides a process to power on/off the CSL. Figure 5-9 provides locations of the switch, power cord, terminator, and cable for a CSL SCSI Power interface. Note: The CSL Power switch and power cord are located on the rear of the CSL.

  • Page 129: Power Off

    Power On/Off CSL Power Off 1. Press the switch to eject the cartridge from the CSL. Unload 2. Ask the operator to ensure that the drive has no I/O from the host. 3. Use the operator panel to place the CSL offline. Note: Refer to Chapter 6, “Menu System.”...

  • Page 130: Csl Cartridge Loading/Unloading

    CSL Cartridge Loading/Unloading CSL Cartridge Loading/Unloading This section contains procedures to load and unload cartridges within the CSL. Cartridge Loading Note: Engineering recommends no drive activity during cartridge loading. This ensures that no drive errors are induced. To correctly load a cartridge into the input bin, follow these instructions and refer to Figure 5-11.

  • Page 131: Cartridge Unloading

    CSL Cartridge Loading/Unloading 5. Insert the bottom-back edge of the cartridge into the CSL input bin. 6. Slide the front edge of the cartridge into the CSL. 7. Slowly release the CSL spring-loaded bookend and ensure it touches the loaded cartridges. 8.

  • Page 132: Modes Of Operation

    Modes of Operation Modes of Operation The CSL has three distinct modes of operation (Figure 5-13). They are: • System Mode • Automatic Mode • Manual Mode Figure 5-13. CSL Modes of Operation C53663 1. system indicator 2. automatic indicator 3.

  • Page 133: Mount Message

    Modes of Operation Mount Message When the CSL receives a mount message from the host, one of the following occurs: • If the drive is empty and the feed channel contains a cartridge which hasn’t been previously loaded, the cartridge loads into the drive. •...

  • Page 134: Automatic Mode

    Modes of Operation Automatic Mode The automatic mode allows the CSL to operate without operator intervention. Cartridges automatically loads from the input bin into the drive. Cartridges are loaded in the order they were inserted and unloaded into the output bin when the operating system is finished with the tape.

  • Page 135: Manual Mode

    Modes of Operation 4. Press the switch. Start 5. Unload the output bin when the job is complete or as necessary. Manual Mode In manual mode, the operator has complete control over CSL and drive operation. While the CSL is in manual mode: •...

  • Page 136: Priority Mount Mode

    Modes of Operation Priority Mount Mode The CSL is a sequential scratch loader. An operator can physically mount a priority cartridge directly into the unit. The host may issue a Load Display command with required volser. This command may be issued during any CSL mode of operation informing the operator to place the cartridge into the feed channel (Figure...

  • Page 137: Csl In Automatic Mode

    Modes of Operation Note: If the cartridge is not inserted into the CSL feed channel properly (Figure 5-15), the CSL cannot insert the cartridge into the drive slot. 3. Check to ensure the indicator is flashing. operator 4. Press the switch to feed the cartridge into the drive and to clear the Start flashing...

  • Page 138: Csl In Manual Mode

    Modes of Operation CSL in Manual Mode This mode is used for sequential mounting of cartridges from the input bin into the drive. The operator controls each mount by pressing the switch before Start each mount. When the CSL is in the manual mode and the drive is not loaded, follow these procedures to load a priority cartridge: 1.

  • Page 139: Error And Recovery

    Error and Recovery Error and Recovery Note: Refer to Chapter 7, “Error and Recovery,” for specific drive errors. Errors may be encountered anytime during operation of the CSL. CSL errors, recovery, and FSCs are discussed in this section. Note: The 4EXX FSCs are for the CSL only. Operator Indicator When the indicator (call out 6) is flashing...

  • Page 140: Drive Failure To Load

    Error and Recovery Drive Failure to Load Cartridges may be loaded into the CSL incorrectly (priority mount or from the input bin). Sometimes, cartridges are loaded with the cartridge reels to the left (Figure 5-18). When this is done, the CSL attempts to load the cartridge into the drive.

  • Page 141: Recovery Process

    Error and Recovery Recovery Process 1. Remove the incorrectly loaded cartridge: a. Press down on the cartridge stop mechanism (Figure 5-18 on page 5-24). b. Grasp the cartridge and pull it from the feed channel. 2. Clear the CSL error. a.

  • Page 142: Failure To Unload Cartridge

    Error and Recovery Failure to Unload Cartridge Cartridges may fail to unload from the drive. When this malfunction occurs, the drive or CSL may be the defective FRU. The defective FRU is dependent on how far the cartridge is ejected from the drive and its relationship to the feed roller (Figure 5-19).

  • Page 143: Clearing Csl Errors

    Error and Recovery Clearing CSL Errors Refer to the following process to clear CSL errors. Follow the directions explicitly. Note: Any time the indicator is flashing or on solid, clear the obvious operator error. Refer to Table 5-5 on page 5-11 for a description of the operator indicator.

  • Page 144: Fault Symptom Codes

    Error and Recovery Fault Symptom Codes Perform the following sequence of checks if a CSL error occurs. 1. Check the CSL indicator to see if it is flashing (operator summoned) operator or on solid (failure). Clear the obvious error. 2. If the CSL does not indicate any problems, check the FSC list (Table 5-6).
  • Page 145 Error and Recovery Table 5-6. CSL FSCs Malfunction 4E23 CSL encountered an error during an 1. Check the CSL for any error unload. condition. 2. Remove the cartridge. 3. Press the switch once. Start Note: LOAD 4E23 will display until you press Load Start switch.

  • Page 146: Jammed Cartridge

    Notes: • Only use the MUD mechanism to remove jammed cartridges (cartridges still in the 9840 Tape Drive) or to reset the drive for shipping (cartridges not on the feed roller). • The MUD screw must be turned clockwise (CW) to remove jammed cartridges.
  • Page 147 Jammed Cartridge 1. Power off the CSL if power is applied (“Power On/Off CSL” on page 5-12). 2. Remove all cartridges from the input and output bins. 3. Locate the MUD screw within the CSL input bin (upper-left area). Note: The CSL MUD screw is located to the right of the feed channel. 1.
  • Page 148 Jammed Cartridge b. Turn the MUD screw CW until the cartridge rests on the feed roller. Note: Feed roller is callout number 2 in figure below. C53669 1. MUD screw 2. Feed roller (DETAIL A) 3. Input bin 4. Feed channel 5-32 Sixth Edition 95741...
  • Page 149 Jammed Cartridge 7. Remove the screwdriver. 8. Remove the cartridge from the 9840 Tape Drive. Note: The cartridge will not eject completely out of the CSL. It will only eject out of the drive and stop deep inside the feed channel on the feed roller.
  • Page 150 Jammed Cartridge 10. Power on the CSL. 11. Refer to “Power On/Off CSL” on page 5-12 for the power on procedures. Notes: • Refer to the figure below for location of the power switch. • If cartridges continue to jam, the CSL is defective and must be replaced by a qualified technician.

  • Page 151: Shipping Insert

    Shipping Insert Shipping Insert This section contains instructions to remove, install, and lock a shipping insert into the CSL. The shipping insert must always be inserted and locked into the CSL. Read caution below. CAUTION: If the shipping insert is not locked into the tape drive, the drive head will become damaged in shipment.

  • Page 152: Removal

    Shipping Insert Removal Follow these instructions to remove the shipping insert from the CSL. 1. Locate the shipping insert within the feed channel. 2. Push the input bin bookend to right of the input bin and hold it in place. 3.

  • Page 153: Install And Lock

    Shipping Insert Install and Lock Follow these instructions to properly install and lock the shipping insert into a CSL. Before you can lock the shipping insert into the CSL, you must use the MUD screw (Figure 5-23) to raise the reel motors and to lower the cleaning brush within the drive.
  • Page 154 Shipping Insert 1. Power off the CSL if power is applied. 1. Power switch 2. Power cord 3. SCSI cable 4. Terminator C53661 2. Locate the MUD screw to the right side of the feed channel. 3. Obtain a long-common 1/8 in. screwdriver and insert it into the MUD slot. 4.
  • Page 155 C53672 6. Remove the screwdriver. 7. Insert and lock the shipping insert in the 9840 Tape Drive. Note: Some force must be used to insert the shipping insert past the feed roller. 8. Gently pull the shipping insert outward to verify it is locked within the carriage.
  • Page 156 Shipping Insert This page intentionally left blank. 5-40 Sixth Edition 95741...

  • Page 157: Menu System

    Menu System This chapter describes the menu system for the 9840 Tape Drive and how to perform specific operations using the menus and submenus, such as: • Review drive configuration and firmware release level • Reconfigure the drive • Special drive operations When the drive is online, you can view the current configuration settings and firmware level.

  • Page 158: Figure 6-1. Operator Panels

    You must use the operator panel switch (1, Figure 6-1), switch (2, Menu Select Figure 6-1), and display (3, Figure 6-1) to access all menus and submenus. Press switch to navigate from one menu item to the next. Press the Menu Select switch to enter a submenu and navigate through the options in the submenu.

  • Page 159: Menu Structure Overview

    Menu Structure Overview Menu Structure Overview Figure 6-2 shows an overview of the 9840 main menu system. When the switch on the Operator Panel is pressed, the first main menu Menu allows selection of Online (default) or Offline main menus. Pressing the...

  • Page 160: Menu Operations

    = minor revision level, z = integration number, and c = channel interface type (f for Fibre Channel, and s for SCSI). When a 9840 drive is installed in a CSL, the view-only CSL Firmware Release Main Menu displays the CSL’s firmware code release level in the following format: CSL x.y.zz;...

  • Page 161: Figure 6-3. Online Main Menus And Submenus

    Menu Operations Figure 6-3 provides an overview of the online menus and submenus. Figure 6-3. Online Main Menus and Submenus View Drive View Drive View Drive View CSL View Exit Configuration Configuration Firmware Firmware Configuration Menu (Fibre Channel) (SCSI) Level Level Entry Point Compress...

  • Page 162: Offline Main Menu Operation

    Menu Operations Offline Main Menu Operation When the drive is Offline, the main menus shown on Figure 6-4 on page 6-7 are active. With Offline selected, press (one or more times) to advance to Menu the Change Configuration (Chng CFG ?) Main Menu, where you will have two choices: •...

  • Page 163: Figure 6-4. Offline Main Menu And Submenus

    Menu Operations Figure 6-4 provides an overview of the offline menu operations. Figure 6-4. Offline Main Menu and Submenus Change Drive Change Drive View Drive View CSL Change Drive Configuration Configuration Firmware Exit Menu Firmware Configuration Operations (Fibre Channel) (SCSI) Level Level Entry Point...

  • Page 164: Explanation Of Menu Trees

    Explanation of Menu Trees Explanation of Menu Trees Figure 6-6 through Figure 6-10, later in this chapter provide graphic operational sequences for the menu operations: • Figure 6-6 “Menu Tree—View Fibre Channel Configuration” on page 6-9 • Figure 6-7 “Menu Tree—Change Fibre Channel Configuration” on page 6-10 •...

  • Page 165: Fibre Channel View Configuration Status

    Fibre Channel View Configuration Fibre Channel View Configuration Status Figure 6-6 provides a menu tree for viewing a Fibre Channel configuration. Figure 6-6. Menu Tree—View Fibre Channel Configuration Cmprss Hard PA (Y/N) (Yes/Off/No) Menu Menu Menu (Select Online) PA=xx, yyy Online Full DSE Select...

  • Page 166: Fibre Channel Change Configuration Menu

    Fibre Channel Change Configuration Fibre Channel Change Configuration Menu Figure 6-7 provides a menu tree for changing a Fibre Channel configuration Figure 6-7. Menu Tree—Change Fibre Channel Configuration (Sheet 1 of 3) Chng CFG ? Select Sheet 2 Menu Menu Sheet 2 (Select Offline) Drv Menu ?
  • Page 167 Menu Select Notes: Sheet 1 VolSafe Y requires password from StorageTek Technical Support. When all digits are steady, press Menu to accept; or press Select to restart change mode. Press Select to step flashing digit. Press Menu to set. Normal resets WWN to factory preset.
  • Page 168 Fibre Channel Change Configuration Figure 6-7. Menu Tree—Change Fibre Channel Configuration (Sheet 3 of 3) Port A Port B Hard PA Y Hard PA Y Select Select Sheet 2 Sheet 2 Hard PA N Hard PA N Menu Menu PA=xy, yyy Select PA=xy, yyy Select...

  • Page 169: Table 6-1. Menu Table-Fibre Channel Configuration

    Fibre Channel Change Configuration Table 6-1 provides detailed instructions to change configuration of a Fibre Channel drive when the drive is offline. Table 6-1. Menu Table—Fibre Channel Configuration Options Notes Procedure Online/Offline Main Menu Defaults to Online at power-on. 1. If required, press repeatedly Menu Online/...
  • Page 170 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Compress Mode Submenu Defaults to last saved selection. 1. Press to bypass, or Menu When Yes is selected, data is 2. Press until the desired Select Cmprss Yes compressed, by default.
  • Page 171 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Port A/B Hard Physical Address Submenu Defaults to last saved selection. 1. Press to start change mode; Select or, press to bypass. Menu xx is the hex display physical PA=xx,ddd address.
  • Page 172 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Port A/B Maximum Data Size Submenu Selects frame size. 1. Press to bypass, or MaxSz 2112 Menu Engineering recommends a 2. Press until desired option Select MaxSz 2048 setting of 2048.
  • Page 173 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Port A/B Custom/Normal WWN Submenu Note: This submenu only appears if a Custom WWN is in use, or is being created. Custom is default selection. 1. Press Menu to invoke a Custom WWN Custom...
  • Page 174 1. Press to bypass, or Menu When VolSafe Y is selected, a 2. Press to toggle option; Select VolSafe Y password (Contact StorageTek then, press to set. Menu Technical Support) must also be 3. If applicable, press to start Select entered before VolSafe is enabled.
  • Page 175 DO NOT USE these selections unless instructed to do so by StorageTek Engineering. Note: Manufacturing ships drive with the Emul STD option selected. Std identifies the drive to the host relative to actual (Native) model. 95741...
  • Page 176 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Library Address Submenu Defaults to last saved selection. 1. Press to start change mode; Lib Adr xy Select or, press to bypass. Menu Pressing when both Select characters are steady, starts the 2.
  • Page 177 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Drive Node World-Wide Name Submenu Note: Firmware release level 1.30.111, and up, can create a “Custom” WWN as required for special circumstances. When Custom WWNs are to be used, Port A, Port B, and Drive Node WWNs should all be changed to designated Custom WWNs to meet special circumstances.
  • Page 178 Fibre Channel Change Configuration Table 6-1. Menu Table—Fibre Channel Configuration (Continued) Options Notes Procedure Save Configuration Submenu This submenu appears only if the 1. Press (Yes) to save changes Save/IPL ? Select drive configuration was changed. and initiate IPL; or, Saving CFG displays for 2 2.

  • Page 179: Scsi View Configuration Status

    SCSI View Configuration Status SCSI View Configuration Status Figure 6-8 provides a menu tree for viewing a SCSI configuration. Figure 6-8. Menu Tree—View SCSI Configuration Cmprss FullCode Yes/Off/No) (Y/N) Menu Menu Menu (Select Online) Full DSE Online Emul XXXXX Select (Y/N) Offline Toggle...

  • Page 180: Scsi Change Configuration Menu

    SCSI Change Configuration Menu SCSI Change Configuration Menu Figure 6-9 provides a menu tree for changing a SCSI configuration. Figure 6-9. Menu Tree—Change SCSI Configuration (Sheet 1 of 2) Chng CFG ? Select Sheet 2 Menu Menu Sheet 2 (Select Offline) Drv Menu ? Online Select...
  • Page 181 VolSafe N Saving CFG Menu Notes: Exit CFG ? VolSafe Y requires password from StorageTek Technical Support. Menu Select When all digits are steady, press Menu to accept; or press Select to restart change mode. Press Select to step flashing digit. Press Menu to set.

  • Page 182: Table 6-2. Menu Table-Scsi Configuration

    SCSI Change Configuration Menu Table 6-2 provides detailed instructions to change configuration of a SCSI drive when the drive is offline. Table 6-2. Menu Table—SCSI Configuration Options Notes Procedure Online/Offline Main Menu Defaults to Online at power-on. 1. If required, press repeatedly Menu Online/...
  • Page 183 SCSI Change Configuration Menu Table 6-2. Menu Table—SCSI Configuration (Continued) Options Notes Procedure Data Security Erase Mode Submenu Defaults to last saved selection. 1. Press to bypass, or Menu Full DSE Y writes a random 2. Press to toggle option; Select Full DSE Y binary pattern on the media,...
  • Page 184 SCSI Change Configuration Menu Table 6-2. Menu Table—SCSI Configuration (Continued) Options Notes Procedure SCSI Bus Speed Submenu Defaults to last saved selection. 1. Press to bypass, or SCSI Ultra Menu Selects channel transmission 2. Press until the desired Select SCSI Fast speed for the drive to match the option is displayed;...
  • Page 185 1. Press to bypass, or Menu When VolSafe Y is selected, a 2. Press to toggle option; Select VolSafe Y password (Contact StorageTek then, press to set. Menu Technical Support) must also be 3. If applicable, press to start Select entered before VolSafe is enabled.
  • Page 186 DO NOT USE these selections unless instructed to do so by StorageTek Engineering. Note: Manufacturing ships drive with the Emul STD option selected. Std identifies the drive to the host relative to actual (Native) model. 6-30...
  • Page 187 SCSI Change Configuration Menu Table 6-2. Menu Table—SCSI Configuration (Continued) Options Notes Procedure Library Address Submenu Defaults to last saved selection. 1. Press to start change mode; Lib Adr xy Select or, press to bypass. Menu Pressing when both Select characters are steady, starts the 2.
  • Page 188 SCSI Change Configuration Menu Table 6-2. Menu Table—SCSI Configuration (Continued) Options Notes Procedure Drive Node World-Wide Name Submenu Note: Firmware release level 1.30.111, and up, can create a “Custom” WWN as required for special circumstances. Make sure a Custom WWN is unique, and registered in Host interface software. Unregistered or duplicate WWNs will cause Host interface anomalies.
  • Page 189 SCSI Change Configuration Menu Table 6-2. Menu Table—SCSI Configuration (Continued) Options Notes Procedure Save Configuration Submenu This submenu appears only if the 1. Press (Yes) to save changes Save/IPL ? Select drive configuration was changed. and initiate IPL; or, Saving CFG displays for 2 2.

  • Page 190: Drive Operations Menu

    Drive Operations Menu Drive Operations Menu Figure 6-10 provides a menu tree for drive operations. This menu is only available when the drive is Offline. Each option invokes a submenu to bypass, or perform the listed tape utility. Figure 6-10. Menu Tree—Drive Operations IPL FromTP Select Ld IPL Tp...

  • Page 191: Table 6-3. Menu Table-Drive Operations

    Drive Operations Menu Table 6-3 provides detailed instructions to: • Update drive firmware • Format a dump tape • Copy firmware • Reformat tapes • Build an MIR • Perform drive diagnostics. Table 6-3. Menu Table—Drive Operations Options Notes Procedure Online/Offline Main Menu Defaults to Online at power-on.
  • Page 192 Drive Operations Menu Table 6-3. Menu Table—Drive Operations (Continued) Options Notes Procedure Code Update Submenu IPL From Tape, updates the 1. Press to bypass, or IPL FromTP Menu drive firmware from a firmware 2. Press to activate. Select tape inserted in the drive. 3.
  • Page 193 Drive Operations Menu Table 6-3. Menu Table—Drive Operations (Continued) Options Notes Procedure Create Code Tape Submenu Make Code Tape, copies all 1. Make sure FullCode option is set to MakeCodeTp firmware images from the drive Yes. If required, exit Drive EEPROM to a tape.
  • Page 194 Drive Operations Menu Table 6-3. Menu Table—Drive Operations (Continued) Options Notes Procedure Build Media Information Region (MIR) The 9840 tape drive uses 1. Press to bypass, or Build MIR Menu information recorded at the 2. Press to activate. Select beginning of each tape, in an area known as the Media 3.
  • Page 195 Drive Operations Menu Table 6-3. Menu Table—Drive Operations (Continued) Options Notes Procedure Write/ Read Diagnostic Submenu Write/Read Diagnostics test the 1. Press to bypass, or W/R Diag Menu drive write/read function by 2. Press to activate. Select writing/reading data to/from a scratch tape.
  • Page 196 Drive Operations Menu Table 6-3. Menu Table—Drive Operations (Continued) Options Notes Procedure Servo Load/ Unload Diagnostic Submenu Servo Load/ Unload Diagnostics 1. Press to bypass, or SrvoLdUnld Menu test the drive servo load/unload 2. Press to activate. Select function. 3. When LdScrtchTp displays, insert A tape cartridge, if present, known good scratch tape cartridge.

  • Page 197: 7: Error And Recovery

    Error and Recovery This chapter provides 9840 Tape Drive error and recovery procedures. Note: Refer to “Error and Recovery” in Chapter 5, “Cartridge Scratch Loader” for specific CSL error and recovery instructions. Power and Service Error Indicators Figure 7-1 provides the location of items on the standard and CSL operator panel.

  • Page 198: Dislodge A Stuck Tape

    Action Figure 7-1) Figure 7-1) Normal operation No action necessary. is occurring. On or flashing Flashing after A 9840 Tape Drive Perform an IPL. dump error is detected. If the problem collection persists, contact authorized service personnel. Flashing while Flashing or off A 9840 Tape Drive No action necessary.

  • Page 199: Table 7-2. Error Displays And Instructions

    Dislodge a Stuck Tape Table 7-2 provides an alphabetical list of operator panel error displays and recommended actions. Refer to Figure 7-1 on page 7-1 for switch, indicator, and display locations on the standard and CSL operator panels. The notation “xxxx” is a four-character hexadecimal fault symptom code (FSC). Note: Refer to “Error and Recovery”...
  • Page 200 Dislodge a Stuck Tape Table 7-2. Error Displays and Instructions (Continued) An operational failure If required, wait for the IPL to complete, CHK xxxx occurred. (xxxx = actual then retry the operation. FSC that caused the failure.) Some failures will initiate a If the retry fails, replace drive or CSL.
  • Page 201 Dislodge a Stuck Tape Table 7-2. Error Displays and Instructions (Continued) The tape format is Reclaim as a data tape, recreate code tape. CodUpFail3 unreadable. Retry the operation. Try another tape. Note: In code level 1.30.109 and up, error message is replaced by CHK xxxx. This is not a code-update Retry with the correct tape.
  • Page 202 Dislodge a Stuck Tape Table 7-2. Error Displays and Instructions (Continued) Alternates with an asterisk (*) Optionally move the dump(s) to the host xxxx:Dmpyy after completion of an IPL, or tape where: xxxx = FSC of the last dump See the dump instructions in Chapter 4, data saved to the EEPROM “Getting Started,”...
  • Page 203 Dislodge a Stuck Tape Table 7-2. Error Displays and Instructions (Continued) A non-write protected tape is Wait until unload operation completes. NT Ready U in the process of a manual unload. Offline alternating with an Operator discretion. Offline asterisk (*) indicates that the Note: Place drive or CSL Online for use drive or CSL is offline.
  • Page 204 Dislodge a Stuck Tape Table 7-2. Error Displays and Instructions (Continued) This is displayed while saving This is the normal display. SavingDump the dump to EEPROM. Wait for the dump to complete. Initialization started. No action necessary. Start Init The boot is trapped in a If the IPL does not clear the condition, Trapped closed loop.

  • Page 205: Save Fails Or Fix_Cfgerr Indication

    Save Fails or Fix_CfgErr Indication Save Fails or Fix_CfgErr Indication This section contains specific information to clear a Save Fails or Fix_CfgErr errors. Explanation of Operations Save New Configuration Change When you make configuration changes, you save them to the RAM. The RAM copy is in turn stored in the EEPROM.

  • Page 206: Save Fails Error

    Save Fails or Fix_CfgErr Indication Save Fails Error This error can occur when saving a new configuration. It means that the RAM has failed the save operation. The drive cannot work properly with defective information in the RAM. Replace the drive. Fix_CfgErr Error This error can occur following power on or IPL: the drive configuration data was sent from the EEPROM to the RAM, and the RAM data failed the ASIA...
  • Page 207 Save Fails or Fix_CfgErr Indication Note: When the configuration in the RAM is correct, the drive can usually operate normally while it remains powered on, even if the EEPROM or the checksum circuit in the ASIA are damaged. You can employ the drive that way if you have to wait for replacement.

  • Page 208: Unwr Xxxx Indication

    UnWr xxxx Indication UnWr xxxx Indication nWr xxxx means Unwritten Data. This message will display if the Unload switch (6, Figure 7-1 on page 7-1) was pressed during a write operation. It indicates that the drive attempted to write the remaining data before it unloaded but the attempt failed and some data remains unwritten to tape.

  • Page 209: 8: Servicing The Drive

    Follow these instructions to remove a jammed cartridge from a drive. 1. Locate the MUD screw on the drive. Note: The 9840 Tape Drive MUD screw is located on the right-front side of the drive (see the figure below). 1. MUD screw...
  • Page 210 1. Turn MUD screw clockwise 2. Screwdriver C53556 5. Remove the screwdriver. 6. Remove the cartridge from the 9840 Tape Drive. Note: If cartridges continue to jam, the drive is defective and must be replaced. Sixth Edition 95741...

  • Page 211: Clean Tape Path

    Clean Tape Path Clean Tape Path You clean the 9840 tape path with a cleaning cartridge. Clean the tape path when the amber indicator illuminates. This indicator lights when certain clean tape errors are detected or a certain length of tape moved through the tape path.

  • Page 212: Clean Fibre Channel Components

    The following information describes a cleaning process for fibre channel components such as connectors, GBICs, and plugs. Fibre Channel Transmission The 9840 Tape Drive uses a laser multi-mode transmitter-receiver (transceiver) module. There are several warnings which everyone must know and understand for their personal safety.

  • Page 213: 9840 Fibre Channel Drive Ports

    2. Blow any dust from the ferrule and the end of the port using compressed air by positioning the air nozzle approximately 50 mm (2 in.) away from the connector and blowing for 5 seconds. Figure 8-2. 9840 Fibre Channel Drive Ports E53528 1. Fibre Channel Ports 3.

  • Page 214: Fibre Channel Gbic

    Clean Fibre Channel Components Fibre Channel GBIC To clean a GBIC (giga-bit interface converter), refer to Figure 8-3). Note: If GBICs are shipped or stored without a dust cover, clean the connectors before installing into a Fibre Channel environment. 1. Blow any dust from the ferrule and the ends of the GBIC using compressed air by positioning the air nozzle approximately 50 mm (2 in.) away from the connector and blowing for 5 seconds.

  • Page 215: Fibre Channel Hub Slot

    Clean Fibre Channel Components Fibre Channel Hub Slot To clean a Fibre Channel hub slot, refer to Figure 8-4): Before cleaning any Fibre Channel hub slot, notify the customer of the exact hub and slot(s) that require cleaning. Customers may have a maintenance contract with another vendor to maintain hubs and other devices on the network.

  • Page 216: Fibre Channel Loop Test

    Fibre Channel Loop Test Fibre Channel Loop Test When you suspect Fibre Channel interface problems, you can conduct a fibre channel loop test to check the drive’s optical ports as “alive or dead”. This test will isolate the interface problem to the drive, or to the interface. Tools Required for the Fibre Channel Loop Test •...

  • Page 217: Power Requirements

    Specifications This appendix provides specifications for the 9840 Tape Drive. It contains: • “Power Requirements” • “Site Power Connector Requirements” on page A-2 • “Environmental Requirements” on page A-3 • “Cartridge Tape Specifications” on page A-5 • “Drive Performance” on page A-6 •...

  • Page 218: Site Power Connector Requirements

    Site Power Connector Requirements The power drop connections are described here only for the stand-alone rack and the desktop drives. In all other cases the drives plug into power strips in the StorageTek equipment. Table A-2. Site Power Drop Connectors STK Cable...

  • Page 219: Environmental Requirements

    Environmental Requirements Environmental Requirements This section describes environmental requirements, including the drive, power supply, cartridge tapes, and media for the 9840 Tape Drive. Drive and Power Supply Table A-3 shows the environmental requirements for the drive and the power supply for the 9840 Tape Drive.

  • Page 220: Cartridge Tapes And Media

    Environmental Requirements Cartridge Tapes and Media Table A-4 shows the environmental requirements for cartridge tapes and media for the 9840 Tape Drive. Table A-4. Cartridge Tapes and Media Requirements Temperature Operating (see note) 15º to 32ºC (59º to 90ºF) Storage (up to four weeks) 5º...

  • Page 221: Cartridge Tape Specifications

    9840 Tape Drive. CAUTION: Do not degauss 9840 Tape Drive cartridges. Servo tracks are written on the tape at the factory. When these tracks are mistakenly erased, the cartridge tape must be discarded.

  • Page 222: Drive Performance

    Drive Performance Drive Performance Table A-6 shows performance characteristics of the 9840 Tape Drive. Table A-6. Drive Performance Characteristics Values Maximum block size 256 kB Data rate, head-to-tape 10 MB/s (see note) Data rate of host interface Fibre Channel: burst transmission speed of...

  • Page 223: Host Interfaces

    Host Interfaces Host Interfaces Table A-7 provides the 9840 Tape Drive host interfaces. The 9840 Tape Drive is used in Fibre Channel and SCSI environments. Table A-7. Host Interfaces Interface Type Interface Characteristics Fibre Channel Transmission speed of 100 MB/s (burst) Interface options: •...

  • Page 224: Non-Library Drive Installations

    Non-Library Drive Installations Non-Library Drive Installations Table A-9 provides a list of non-library drive installations. The 9840 Tape Drive ships as a desktop or rack unit within this environment. Table A-9. Non-Library Drive Installations Installation Type Description Desktop, manual-load This installation consists of a 9840 Tape Drive and a power supply.

  • Page 225: Glossary

    Organization for Standardization and International Electrotechnical Commission ASIA Application specific interface adapter. (ISO/IEC/JTC1/SC1). The interface card in the 9840 Tape Drive. (IBM) The IBM Dictionary of Computing, copyright 1994 by IBM. (T) Draft international standards committee beginning-of-tape A point on the tape drafts, and working papers being developed where written data begins.
  • Page 226 The speed of a data transfer Cartridge Scratch Loader (CSL) In the process, normally expressed in bits per 9840 Tape Drive, a device attached to the second or bytes per second. (IBM) 9840 drive which automatically feeds Data Security Erase (DSE) . A random cartridges to the drive.
  • Page 227 Glossary enterprise A representation of the goals, characteristics of both networks and organizational structure, business processes, channels, over diverse topologies. and information resources and requirements field replaceable unit (FRU) An assembly of an enterprise. (IBM) that is replaced in its entirety when any one environmental requirement Any of the of its components fails.
  • Page 228 The process of installing the 9840 Tape Drive in a library host interface Interface between a network environment. and host computer. (T)
  • Page 229 Glossary to one another via software and hardware private loop An Arbitrated Loop that does links, to facilitate information interchange. not contain a participating FL_Port but does contain two or more NL_Ports. NL_Port An N_Port within the Node which also contains the Loop Port State Machine as Private NL_Port An NL_Port that does not defined in FC-AL-2.
  • Page 230 Glossary software All or part of the programs, topology A method or scheme for procedures, rules, and associated connecting ports for communicating in FC. documentation of a data processing system. FC topologies include Point-to-Point, Software is an intellectual creation that is Arbitrated Loop, and Fabric.

  • Page 231: Index

    9840, 3-17 drive slot positions, 3-10 input, 5-2 features, 1-6 output, 5-2 information, A-7 Boot Fail display, 4-2, 7-3 install 9840 power supply, 3-11 BT Monitor, 7-3 install procedures, 3-8 BT Monitor display, 7-3 interface, 3-1 buffer size, A-6 library, 1-6...
  • Page 232 8-4 CodUpFail4 display, 7-5 setting collect diagnostic dump, 4-11 SCSI narrow, 6-27 comments on this manual, xvi SCSI wide, 6-27 compatibilities of 9840, A-8 transfer rate compliance statements fibre channel, A-6 code, xxi SCSI, A-6 FCC, xix...
  • Page 233 Index emulation, 6-18 FRUs, 1-4 frame sizes, 6-16 FSCs, 5-28 hard physical address, 6-14 host interfaces, 5-2 language, 6-17 indicators library address, 6-20 automatic, 5-11 port attributes, 6-14 location, 5-10 soft physical address, 6-15 manual, 5-11 tape bar, 6-17 operator, 5-11 VolSafe, 6-18 system, 5-11 incorrect data, 7-10...
  • Page 234 Index data transfer rate CodUpFail3, 7-5 fibre channel, A-6 CodUpFail4, 7-5 SCSI, A-6 DatCrFail1, 7-5 DatCrFail1 display, 7-5 DmpCrFail1, 7-5 defective DmpCrFail2, 7-5 EEPROM, 7-9 DmpWrFail1, 7-5 RAM, 7-9, 7-10 DmpWrFail2, 7-5 description, 1-4 DumpAgain?, 7-5, 7-12 desktop DumpToHost, 7-5 capacity, A-8 Exp CLCart, 7-5 CSL features, 5-5...
  • Page 235 Index dry cleaning tape path, 8-3 enable host interface cable, 3-46 compression installation fibre channel, 6-14 desktop model, 3-19 SCSI, 6-26 non-library, A-8 VolSafe rack, 3-28 fibre channel, 6-18 operation SCSI, 6-29 overview, 4-1 enclosure rack, 5-6 saves, 7-9 environmental requirements, A-3 operations menu tree, 6-34 drive and power supply, A-3 ports...
  • Page 236 Index FSCs, 5-23 device modes, A-8 notes, xvi warning, xvi no, 6-14, 6-27 yes, 6-14, 6-27 emulation mode, 6-18 Exit CFG?, 6-22 Exit Menu?, 6-22 failure interface CSL (FSCs), 5-28 cable, 5-2 EEPROM, 7-4 CSL, 5-2 to load, 5-24 description, 1-2 fast SCSI, 6-28 host channel, 5-2 fault symptom code (FSC), CSL, 5-28...
  • Page 237 Index format host connection, 3-22 cartridge tape, 4-9 rack (FC), 3-48 diagnostic dump tape, 4-10 slot cleaning special for dump tape, 4-10 GBIC, 8-7 FRUs ports, 8-7 CSL, 1-4 desktop, 1-4 rack, 1-4 incorrect CHK xxxx, 8-3 configuration, 7-10 CSL, 5-28 load process, 5-24 indicators, 5-23 indication...
  • Page 238 Index equipment arrival, 3-2 fiber-optic cables, 2-7 jacks (connectors) in 9738 Library, 3-8 9738 cleaning cartridges, 3-18 interface, 3-16 host interface cable, 3-13 power, 3-12 power supply, 3-11 TTI, 3-13 TTI cable, 3-13 interface in rack desktop, 3-21 captive nuts, 3-30, 3-32 rack-mount tray, 3-46 CSL trays, 3-39 power...
  • Page 239 Index list of EEPROM, 7-4 error codes, 7-3 Exp CLCart, 8-3 menus, 6-3 failure to load, 5-24 load FSCs, 5-23 a tape, 4-7 power, 7-1 cartridges incorrectly, 5-24 RAM error, 7-6 CC display, 7-6 sequence checks, 5-28 display message, 7-6 service, 7-1 fibre channel display, 7-6 stuck tape, 7-2...
  • Page 240 Index Boot Fail, 7-3 xxxx Dmpyy, 7-6 BT Monitor, 7-3 messages CC DIAG, 7-3 Exit CFG ?, 4-4 CHK xxxx (FSC), 7-4 Load xxxx, 4-7, 4-8 cnhndnsn, 7-3 Offline, 4-3 CodCrFail1, 7-4 Online, 4-3 CodCrFail2, 7-4 View CFG ?, 4-4 CodeUpDate, 7-4 microswab, Texwipe, 8-4 CodUpFail1, 7-4...
  • Page 241 3-4 configuration publications, xvi fibre channel, 6-13 SCSI cables, 3-5 SCSI, 6-26 performance, A-6 display, 7-7 9840 Tape Drive System, A-6 Offline message, 4-3 Fibre Channel, A-7 online SCSI, A-7 display, 7-7 placing the drive online, 4-3 menu, 6-5...
  • Page 242 CSL tray, 3-39 explanation, 5-14 drive tray, 3-38 loading a CSL, 5-14 fibre channel cable, 3-46 unloading a CSL, 5-15 SCSI cables, 3-49 install 9840 in 9738, 3-8 rack-mountable load description, 1-3 CSL cartridge, 5-14 unload defective, 7-9 CSL cartridge, 5-15...
  • Page 243 5-2 screw fast, 6-28 CSL MUD, 5-30 slow, 6-28 drive MUD, 8-1 ultra, 6-28 SCSI, 6-26 target negotiation, 6-27 9840 drive cables Ultra-1, A-6 9738 Library, 3-16 VolSafe, 6-29 desktop, 3-23 width, 5-2 rack-mount, 3-49 select bus speed, 6-28...
  • Page 244 6-19, 6-30 stop mechanism narrow channel, 6-27 cartridge, 5-20 wide channel, 6-27 storage, non-volatile, 7-9 SCSI library address, 6-31 StorageTek shipping insert Channels site, xviii 9738 Library, 3-9 contacting, xvi CSL important information, 5-37 Customer Resource Center (CRC), xviii...
  • Page 245 Index transmission fibre channel, 8-4 Taiwan warning statement, xx laser, 8-4 tape Trapped display, 7-8 jammed cartridge in CSL, 5-30 TTI cable for 9738 Library, 3-13 jammed cartridge in drive, 8-1 typographical conventions, xvii loading CSL, 5-14 drive, 4-7 removing stuck cartridge, 5-30, 8-1 ultra SCSI, 6-28 special format, 4-10 Ultra-1 SCSI, A-6...
  • Page 246 Index write protect cartridge warning standard, 4-6 explanation, xvi VolSafe, 4-6 eye hazard from laser, 2-6, 2-7 Write Prot display weight standard tape, 7-8 cartridge, A-5 VolSafe tape, 7-8 desktop CSL, 5-5 Writing display, 7-8 rack, 5-7 wrong configuration, 7-10 wet cleaning caution, 8-3 drive, 4-5...

  • Page 247: Reader's Comment Form

    Reader’s Comment Form Contact Us Submit your questions, comments, and suggestions to StorageTek’s Technical Information Services Department. We appreciate your correspondence and are committed to responding to you. Publication Information Publication Name: Publication Part Number: Questions and Comments: Note: Staples can cause problems with automated mail sorting equipment. Please use pressure sensitive or other gummed tape to seal this form.
  • Page 248 FIRST CLASS PERMIT NO. 2 LOUISVILLE, CO U.S.A. POSTAGE WILL BE PAID BY ADDRESSEE TECHNICAL INFORMATION SERVICES MS 2121 STORAGE TECHNOLOGY CORPORATION ONE STORAGETEK DRIVE LOUISVILLE CO 80027-9984 FOLD HERE AND TAPE DO NOT STAPLE FOLD HERE AND TAPE If you would like a reply, please print:...
  • Page 250 World Headquarters Storage Technology Corporation One StorageTek Drive Louisville, Colorado 80028 USA Phone: 1.800.786.7835 Fax: 719.536.4053...

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