Inter-Tel AXXESS Manual page 151

H. DIGITAL ATTENDANT CONSOLES
NOTE:
5.51 The Attendant Console is a special software program and hardware security key that
allows attendants to use their personal computers (PCs) to answer and manage incoming call
traffic. It is primarily designed for use by attendants of larger phone systems – those systems
with so many stations that using DSS/BLF Units is not practical. However, due to its enhanced
functionality, including electronic text messaging and directory dialing, the Attendant Console
is an attractive option for smaller systems as well.
5.52 The Attendant Console PC, which requires a System Level 2 OAI interface, is con-
nected to the system through a TCP/IP connection. for more details refer to the Attendant Con-
sole User Guide supplied with the console software.
NOTE:
ning version 7.0 or later, Attendant Console version 3.0 is required.
I. AGENTSET
5.53 The AgentSet is used in place of a phone with an attached PCDPM. It is connected to a
Digital Keyset Card (DKSC or DKSC-16/DKSC-16+) port just as a phone would be. It has a
jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for
attaching it to a PC.
5.54 To operate properly, the AgentSet must be programmed for headset mode. This can be
done in one of the following ways:
•
Enable Headset Mode via Station Programming in the system database.
•
At the AgentSet, unplug the headset or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to enable headset mode. Then plug in the
headset or handset.
NOTE:
Headset On/Off feature code at the station.
5.55 Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must
be connected to a PC that is equipped with an OAI product that emulates a phone. The OAI
product is used for dialing and feature access.
5.56 The AgentSet also requires an Inter-Tel headset or handset. Only Inter-Tel equipment
should be used. Other manufacturer's equipment may not be compatible with the AgentSet.
5.57 If the user wants to receive audible signals at the headset, there is a station flag that
sends a single tone to the headset when a call is ringing.
Digital Attendant Consoles
INTER-TEL
Analog Attendant Computer Consoles cannot be installed on the system.
Version 7.0 or later software does not support Attendant Console version 2.0. If run-
There is nothing to prevent the user from disabling headset mode using the
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
Specifications
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