NEC ASPILA EX Feature Manual page 88

Automatic Call Distribution (ACD)
74 Features
to set up the Work Schedules and Work Periods for trunks. Use Program 41-07 to assign the
Work Schedules to the days of the week.
• 41-04-01 : ACD Group Supervisor - Group Supervisor Extension
For each ACD Group (1-64), assign the group's supervisor extension port. An ACD Group
can have only one supervisor. In addition, an extension can be a supervisor for only one ACD
Group.
• 41-04-02 : ACD Group Supervisor - Operating Type
For each ACD Group (1-64), assign the operating mode for the supervisor (0 = Supervisor's
extension does not receive ACD Group calls, 1 = Supervisor's extension receives ACD Group
overflow calls only, 2 = Supervisor's extension receives ACD Group calls just like all other
agents).
• 41-05-01 : ACD Agent Work Schedules
Set up the Work Schedules for ACD Agents and Groups. For each ACD Work Schedule (1-
4), designate the start and stop times for each of the eight Work Periods. Once you set up the
schedules in this program, assign them to days of the week in Program 41-07. (This is the
same program used by the Trunk Work Schedules.)
• 41-06-01 : Trunk Work Schedules
Set up the Work Schedules for trunks. For each Work Schedule (1-4), designate the start and
stop times for each of the eight Work Periods. Once you set up the schedules, assign them to
days of the week in Program 41-07. (This is the same program used by the ACD Agent Work
Schedules.)
• 41-07-01 : ACD Weekly Schedule Setup
Assign the four Work Schedules (1-4) to days of the week (1=Sunday, 7=Saturday). The
assignments you make in this program apply to both the ACD Agent Work Schedules (Pro-
gram 41-05) and the Trunk Work Schedules (Program 41-06).
• 41-08-01 : ACD Overflow Options - Overflow Operation Mode
For each ACD Group (1-64), assign the overflow mode (0-9). Each ACD Group can have
unique overflow options.
• 41-08-02 : ACD Overflow Options - ACD Overflow Destination
For each ACD Group (1-64), assign the destination ring group (1-64) or option (65=overflow
table in Program 41-09, 66=Voice Mail Integration (in-skin voice mail).
• 41-08-03 : ACD Overflow Options - Delay Announcement Source Type
For each ACD Group (1-64), assign the announcement message types. Delay announcement
functions are not available for ACD pilot number call. Each ACD Group can have unique
overflow options.
• 41-08-04 : ACD Overflow Options - ACD Overflow Transfer Time
For each ACD Group (1-64), assign the overflow transfer time (0-64800 seconds).
• 41-09-01 : ACD Overflow Table Setting
Define the ACD group (01-66) to which a call will be transferred when overflow occurs and
its priority (1-7).
• 41-10-01 : PGDAD Port Assignment for Delay Announcement - 1st Delay Announce-
ment PGDAD Port Number
For each ACD group (01-64), define the PGDAD port number (0-96) to be used for the first
delay announcement. This program is activated when the delay announcement source and
options are assigned as PGDAD in Program 41-08.
• 41-10-02 : PGDAD Port Assignment for Delay Announcement - 2nd Delay Announce-
ment PGDAD Port Number
For each ACD group (01-64), define the PGDAD port number (0-96) to be used for the sec-
ond delay announcement. This program is activated when the delay announcement source and
options are assigned as PGDAD in Program 41-08.
• 41-10-03 : PGDAD Port Assignment for Delay Announcement - 1st Delay Announce-
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