Voice Response System (Vrs) - NEC ASPILA EX Feature Manual

Voice Response System (VRS)

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Description
Aspila EX Software Manual
The DSP daughter board provides the option for Voice Response System (VRS) which gives the
system voice recording and playback capability. This enhances the system with:
• VRS Messages - are 48 system messages used for the General Message, Automated Atten-
dant greetings and the 900 Preamble
• General Message - provides a prerecorded message to which any user can listen
• Personal Greeting - lets an extension user record a message and forward their calls. Callers
to the extension hear the recorded message and are then redirected.
• Park and Page - parks a call at an extension and automatically pages the user to pick it up
• Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to
the caller and then lets the caller directly dial a system extension
Transfer to the VRS - Any extension user can Transfer their outside call to the VRS.
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• Voice Prompting Messages - plays call and feature status messages to users
• 900 Preamble - alerts callers using 900 lines of the cost and features of the "pay-per-call" service
• Time, Date and Station Number Check - lets a system phone extension user quickly hear a
recording for the time, date, or the extension's number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message and the 900 Preamble message.The maximum duration
of any one VRS message is not programmable. VRS messages are stored permanently in the event
of a power failure.
Any on-premise extension, DISA or DID caller can listen, record and erase VRS Messages (unless
restricted in programming). DISA and DID callers use the same procedures as on-premise users,
except that they must additionally enter a VRS password.
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General Mes-
sage, an employee can go to any system phone and press 4 (for General Message). You can restrict
the ability to record the General Message in an extension's Class of Service. This allows you to
give recording capability to the System Administrator or Communications Manager, for example,
but not any employee.The MW LED at each telephone flashes when a new General Message is
recorded. Once the extension user listens to the message, the MW LED goes out.
Personal Greeting
Personal Greeting allows an extension user to record a message and forward their calls. Callers to
the extension hear the recorded message and are then forwarded to the new destination. With Per-
sonal Greeting, an extension user can add a personal touch to their Call Forwards. For example, a
user can record:
"Hi. This is John Smith. I'll be out of the office today. In my absence, Mary Jones can answer all
your questions. Please hold on for Mary."
Voice Response System (VRS)
Aspila EX
Features 383