Acd Group And Agent Assignments - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-02 : ACD Group and Agent Assignments

41-02 : ACD Group and Agent Assignments
Level:
SA
Description
Input Data
Conditions
Feature Cross Reference
864 Programming
• Available.
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension number, assign
an ACD Group (1-64). An ACD Group number is assigned to each Work Period number (1-8).
The assigned extension will work as an ACD agent extension in the following cases;
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is
logged in.
• An extension calls or transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DID/DISA number which is assigned as an ACD pilot
number.
Extension Number
ACD Work Period Mode
Number
1-8
None
• Automatic Call Distribution (ACD)
Aspila EX
Up to 8 digits
ACD Group No
0-64
Aspila EX Software Manual
Default
0