NEC ASPILA EX Feature Manual page 87

Conditions
Default Setting
Programming
Aspila EX Software Manual
- Programmable Wrap-up Timer
When an agent finishes their call, the system automatically starts a wrap-up timer and
blocks any ACD calls to the agent. This gives them time to complete important logs and
records before a new call comes in. When the timer expires, the system returns the agent
to the ACD Group to handle new callers.
- InDepth and inDepth+
InDepth and inDepth+ are Windows-based Management Information Systems that work
with the system's built-in ACD. These ACD/MIS systems enhance the system with real
time statistics and reports on ACD Group traffic patterns and usage. Refer to the InDepth
on page 222 for more.
ACD Queue Status System Updates Changed
The system follows programming to determine whether or not the Queue Status Information will be
displayed, how long it should display, and how often the system refreshes the queue information.
This change allows quicker system performance as it reduces the number of signals the system
must send.
ACD Group as Overflow Destination
The system can transfer an overflow call to a specific ACD Group or to voice mail using Program
41-09. When Program 41-08-02 : ACD Overflow Destination has the ACD Overflow Destination
set to '65', the system will overflow the call to the ACD Group programmed in Program 41-09.
(The system will not allow you to program an ACD group with that ACD group as the overflow.)
For more on Automatic Call Distribution, refer to the ACD Manual
Refer to the ACD Manual
Refer to the ACD Manual
Refer to the ACD Manual
• 41-01-01 : System Options for ACD - System Supervisory Extension
41-01-02 : System Options for ACD - Login ID Code Digit
41-01-03 : System Options for ACD - ACD MIS Connection Port
Define the system options for the ACD feature.
• 41-02-01 : ACD Group and Agent Assignments
For each ACD extension number, assign an ACD Group (1-64). An ACD Group number is
assigned to each Work Period number (1-8).
• 41-03-01 : Incoming Ring Group Assignments for ACD Group - ACD Group Number
For each incoming trunk group set up in Program 14-05 (1-100), designate into which ACD
Group (1-64) the trunks should ring for each of the eight Work Periods.
• 41-03-02 : Incoming Ring Group Assignments for ACD Group - Night Announcement
Service
For each incoming trunk group set up in Program 14-05 (1-100), determine if the Night
Announcement Service should be enabled (1) or disabled (0).
• 41-03-03 : Incoming Ring Group Assignments for ACD Group - Priority Data
Assign an Incoming Trunk Ring Group as priority or normal. Use Program 41-05 and 41-06
Automatic Call Distribution (ACD)
(P/N TBD).
(P/N TBD).
(P/N TBD) for complete programming details.
(P/N TBD).
Features 73