Station Message Detail Recording - NEC ASPILA EX Feature Manual

Station Message Detail Recording

• Available
Description
332 Features
Station Message Detail Recording (SMDR) provides a record of the system's trunk calls. Typi-
cally, the record outputs to a customer-provided printer, terminal or SMDR data collection device.
SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and
traffic management easier.
SMDR provides the following options:
• Abandoned Call Reporting
The SMDR report includes calls that rang into the system but were unanswered (i.e., aban-
doned). SMDR can include all abandoned calls or only those abandoned calls that rang longer
than the specified duration. The Abandoned Call Report helps you keep track of lost business.
• Blocked Call Reporting
When Toll Restriction blocks a call, you can have SMDR print the blocked call information.
Or, you can have SMDR exclude these types of calls. With Blocked Call Reporting, you can
better customize Toll Restriction for the site's application.
• Customized Date Format
The SMDR header can show the report date in one of three formats: American, European or
Japanese. Set the format for your preference.
• Transferred Call Tracking
SMDR shows each extension's share of a transferred call. If an outside call is transferred
among four extensions, SMDR shows how long each of the callers stayed on the call.
• Data Call Tracking
Data Call Tracking can log the system's internal data calls. Since SMDR normally logs exter-
nal (trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal
activity.
• Digit Counting
With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit
count is nine, SMDR won't include toll calls within the home area code. Digit Counting per-
mits SMDR to include only the types of calls you want to monitor.
• Digit Masking
Digit Masking lets you "X" out portions of the number dialed on the SMDR report. A digit
mask of seven, for example, masks out all exchange codes (NNXs) and local addresses. Digit
Masking makes it easier to keep track of calling patterns, without having to interpret each
individual number. You can also use Digit Masking to block out access and security codes.
• Duration Monitoring
SMDR can include calls of any duration, or only those that last longer than the interval you
specify. If you want to keep track of all trunk activity, use a short duration. To keep track of
only significant usage, use a longer duration.
• Extension Exclusion
Station Message Detail Recording
Aspila EX
Aspila EX Software Manual