NEC ASPILA EX Feature Manual page 53

To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
Use this key...
Code: *11
Operation: Press
key
Code: *12
Operation: Press
key
Code: *13
Operation: Press
key
Code: *14
Operation: Press
key + Press 1 (Yes)
or 2 (No)
Code: *15
Operation: Call
busy ACD agent +
Press key
Code: *16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or 0
to bring agent back
into call.
Code: *17
Operation: Press
Key
Code: *18 + ACD
Group Number
Operation: Press
key
Aspila EX Software Manual
Table 5: Function Key Codes by Number
the code (e.g., 48 for Voice Over).
For this feature...
Automatic Call
Distribution (ACD)
(cont.)
When you are...
Call Recording
Turning ACI Call Recording
on or off
Emergency Call
Placing or receiving an
Emergency Call
Rest Mode
Enabling/disabling Rest
Mode
Out of Service
Taking an ACD Group out of
service (for Group
Supervisors only), or Taking
all ACD Groups out of
service (for System
Supervisors only)
Terminal Monitor
Monitoring an ACD Agent's
conversation
Supervisor Split
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
Work Time
Enabling/disabling Work
Time
Enabling ACD overflow
Charts and Illustrations
Key Lamp Status
On red while record-
ing, Off while not
recording
On while calling
your supervisor or
after being answered
by your supervisor
Flashing fast at the
supervisor while
ringing
On red when Rest
Mode enabled Off
when Rest Mode
disabled
On red when a group
is out of service
On red while moni-
toring, Off when not
monitoring
On while agent is on
hold
On when Work
Time enabled,
Flashing (while on a
call) if Auto Work
time enabled Off
when Work Time
disabled
On red when
activated
Slowly flashes red
when disabled
Also see
Srvc Code
760
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Features 39