NEC ASPILA EX Feature Manual page 40

Charts and Illustrations
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
For this feature...
Automatic Call
Distribution (ACD)
(cont.)
Background Music
Barge In
Call Coverage
Call Forwarding,
Both Ring
Call Forwarding,
Busy
Call Forwarding,
Busy/No Answer
Call Forwarding,
Device
Call Forwarding,
External by Door
Box
Call Forwarding,
Follow Me
26 Features
Table 4: Function Key Codes by Features
the code (e.g., 48 for Voice Over).
Use this key...
Code: *16
Operation: Press key to
put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into call.
Code: *17
Operation: Press key
Code: *18 + ACD Group
Operation: Press key
Code: 04
Operation: Press key
Code: 34
Operation: Call ext +
Press key
Code: *03 + ext.
Operation: Press key
Code: 14
Operation: Press key +
Dest. Extension
Code: 11
Operation: Press key +
Dest. Extension
Code: 13
Operation: Press key +
Dest. Extension
Code: 17
Operation: Press key +
type
Code: 54
Operation: Press key +
Dest. Number
Code: 15
Operation: Press key +
Dest. Extension
When your are...
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
Working Time
Enabling/disabling Work
Time
ACD Overflow Control
Overflowing ACD calls to
another group
Turning Background Music
on or off
Barging In on a co-worker's
conversation
Placing or answering a call to
your co-worker's extension
Call Forwarding Both Ring to
extension
Call Forwarding Busy to
extension or Voice Mail
Call Forwarding Busy/No
Answer to extension or Voice
Mail
Call Forwarding Device to a
device or Voice Mail
Externally Call Forwarding
Door Box calls
Call Forwarding Follow Me
to extension or Voice Mail
Key Lamp Status
On red while the
agent is on hold
On when Work
Time enabled,
Flashing while on a
call if Auto Work
Time enabled
Off when Work
Time disabled
On when enabled,
Slow flash when dis-
abled
None
None
Slow Flash red when
ringing, On red
when busy
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
Aspila EX Software Manual
Also See
Srvc Code
-
-
-
825
810
-
888 + 7
888 + 2
888 + 2
713
713
888 + 3