Attendant Call Queuing - NEC ASPILA EX Feature Manual

Hide thumbs Also See for ASPILA EX:

Table of Contents

Attendant Call Queuing

Default Setting

Related Features

Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy

tone. This helps minimize call congestion in systems that use the attendant as the overflow destina-

tion for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls

to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these

unanswered calls would normally "stack up" for the attendant until they can be processed.

The 32 call queue total includes Intercom, DISA, DID, DDI, DIL, tie line and transferred calls. If

the attendant doesn't have an appearance for the queued call, it waits in line on a CALL key. If the

attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if

they have Busy Transfer enabled.

Attendant Call Queuing is a permanent, non-programmable system feature.

20-17-01 : Operator's Extension

Assign the operator (attendant's) extension.

24-02-01 : System Options for Transfer - Busy Transfer

Prevent (0) or allow (1) extensions to Transfer calls to an attendant that has more than 32 calls

Call Forwarding / Personal Greeting

Forwarding when unanswered or busy can only occur at the attendant if there are more than

32 calls in queue.

Aspila EX Software Manual

Show Quick Links

Table of Contents