Troubleshooting - NTT docomo FOMA D703i User Manual

Data Interchange using external devices
About Video playing software
Playing videos (MP4 file) on a PC requires
QuickTime Player (free of charge) ver. 6.4 or later (or
ver. 6.3 + 3GPP), which is provided by Apple
Computer Inc.

Troubleshooting

Troubleshooting
Check if updating software is required first and perform Software Update if necessary. ☛P374
Power supply and charging
●FOMA terminal cannot be turned on
(the terminal cannot be used).
･ Is the battery pack connected properly? ☛P35
･ Is the battery depleted? ☛P39
･
When the mova terminal is on when using Dual Network
Service, the FOMA terminal service is not available.
Check whether or not FOMA terminal is on. For details,
see "Mobile Phone User's Guide [Network Services]".
●The icon on the top of the display flashes and
a rapid beep alarm is heard.
The battery is almost discharged. Charge the battery.
☛P36, P39
●FOMA terminal cannot be charged.
･ Is the battery pack connected properly? ☛P35
･
Is the charger terminal dirty? Clean the terminal with dry
cotton swab, etc.
･
Is the AC adapter (optional) connector securely inserted
to the FOMA terminal's jack or the Desktop Holder
(optional) connection terminal? ☛P37
･
Is FOMA terminal correctly mounted on the Desktop
Holder (optional)? ☛P38
･
In case the temperature of FOMA terminal is high,
charging may not work. When some functions are used,
terminate them and charge again later after the
temperature of FOMA terminal is low.
●The charging indicator flashes in red during
charging.
End any calls or communications immediately.
Disconnect the optional AC adapter (Desktop Holder) or
DC adapter from FOMA terminal. Then connect all the
devices correctly and start over. ☛P36, P37
If the problem still persists, contact "Repairs" listed on the
back of this manual.
364 Appendix/Data Interchange/Troubleshooting
QuickTime Player can be downloaded from the
website below:
http://www.apple.com/jp/quicktime/download/
･
For details including the operating environment,
downloading procedure and operation
instructions, visit the website shown above.
･
Downloading the software requires a PC with
Internet access. Communication charges are
separately required for downloading.
Phone call
●Please wait for a while is displayed and does not go
out.
･
･
You can call the number 110,119 and 118. However the
call may not be connected depending on the status.
●Calls cannot be made using the dial keys.
･ Have you set All Lock? ☛P130
Have you set Keypad Dial Lock? ☛P133
･
Have you set Self Mode? ☛P132
･
･ Have you set Omakase Lock (Remote Lock)? ☛P131
圏外
● (outside service area) is indicated on the
display and you hear busy signals.
Are you outside the service area or in an area with poor
signal strength? ☛P40
●After dialing a number, you hear busy signals
and cannot establish your call.
･
Have you dialed the area code?
･
Did you hear the dial tone before entering a phone number?
indicated? ☛P40
･
圏外
Is
●The ring alert does not sound.
･ Is the ring alert volume set to silent? ☛P62
･
Is the following function set?
・Reject/Accept Call ☛P137
・Anonymous Caller ☛P139
・Mute Ring Time Setting ☛P140
・Reject Unregistered Caller ☛P141
･ Have you set Public mode (Driving mode)? ☛P66
Have you set Silent Mode? ☛P107
･
Have you set All Lock? ☛P130
･
･ Have you set Self Mode? ☛P132
･
Is the ringing time for Voice Mail Service or Call
Forwarding Service set to 0 Sec.? ☛P318, P320
The voice line/packet
communication equipment is
damaged or the voice line
network/packet communication
network is so congested.
Please retry later. The
message can be deleted by
pressing a dial key.