Troubleshooting Ultrasync Setup - Interlogix ZeroWire ZW-6400 Reference Manual

3.4 Troubleshooting UltraSync Setup

1. UltraSync Site Creation fails
Settings are entered incorrectly
2. Cannot see local Wi Fi access point from smartphone
Some 802.11n access points may not accept
802.11g connections.
3. Network connections fail
Ethernet not working
Wi Fi not working
Network not set
4. Cannot get IP address
The wireless/router may not be configured for
automatic DHCP or certain security settings may be
enabled.
5. Cannot access internet
Mobile device has no access
6. Server connections fail
Server addresses are incorrect
7. Configuration setting changes fail
Devices are not responding to inputs
C
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P/N 466-5227 • REVA • ISS 26AUG15
Cause
Cause
Cause
Cause
Cause
Cause
Cause
ZeroWire Reference Guide
Check the serial number, web access passcode, user
name and PIN codes match those in the ZeroWire.
Web Access Passcode must not be 00000000.
User Name must be entered with a space between the
first and last name and with correct capitalization.
Ensure your Wi Fi access point is able to accept
802.11b or 802.11g.
If connected by Ethernet, check that the cable is plugged
in and the connection is working.
If connected by Wi Fi, check that the connection is
working.
Settings – Network
Check
checked.
Check your router settings and try again.
Open a web browser on your mobile device to double
check access.
Try disabling Wi Fi on your device once the ZeroWire is
configured, and using the 3G/4G data connection of your
device with the UltraSync app.
Check the UltraSync servers are correct. See
UltraSync Programming
a. Ethernet Server 1 - zw1.UltraSync.com:443
b. Ethernet Server 2 - zw1.zerowire.com:443
c. Wireless Server 1 - zw1w.UltraSync.com:8081
d. Wireless Server 2 - zw1w.zerowire.com:8081
Re-initialize equipment. Power cycle connected
equipment including ZeroWire and customer supplied
router(s).
Solution
Solution
Solution
– Enable UltraSync is
Solution
Solution
Solution
(Advanced) for reference.
Solution
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