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Appendix A: Troubleshooting
Appendix A: Troubleshooting
Use the following table to aid you with troubleshooting prob-
lems during installation.
System Status
How to clear SYSTEM STATUS (Alarm Memory)
From a disarmed state press SYSTEM STATUS, listen to the
status message, then press DISARM.
Panel announces Siren 1 failure or Siren 2 failure.
Turn option 53 off if a hardwire siren or sensor is not con-
nected.
Check for the correct end-of-line resistor at Hardwire
inputs 1 and 2. See.
Panel announces Low Battery.
If the control panel has just been plugged in, the control
panel will indicate a low battery until the battery is fully
charged (up to 24 hours).
Panel announces Option 50 Detected.
Option 50 is RF jam detect. The control panel has detected
RF interference.
Panel announces that a sensor is open.
See Sensors section below.
Panel announces System time is not set.
Set the system time.
Control Panel
Panel announces Function not available when Chime Doors is
pressed.
No sensors are programmed using sensor type 10 or 13.
Panel announces Function not available when Chime Special
Motion is pressed.
No sensors are programmed using sensor type 25.
Panel announces Function not available when LIGHTS Time
Activated is pressed.
No time activated lights have been programmed.
Panel announces Function not available when LIGHTS Sensor
Activated is pressed.
No sensor activated lights have been programmed.
Panel announces Invalid. Sensor already programmed as
Sensor Name.
This sensor is already programmed. Delete sensor if not
correctly programmed.
Options (Programmable by the homeowner)
Panel does not beep.
Turn on (add) Option 1.
Latchkey does not function.
Latchkey time (option 3) is not set. Set Latchkey time.
Latchkey is not enabled. Enable Latchkey by pressing
ARM Motion Sensors twice.
The phone number is not programmed properly. Repro-
gram the phone number. (option 43)
32
Beta Test 8/10/01
System Time is not set. Set system time.
Sensors
A sensor does not work.
Make sure the battery is fresh and installed correctly.
Check for interference from metal objects. Move or rotate
the sensor.
Move the sensor to a new location.
Door or window is closed, but the panel announces it is open.
Be certain the arrow on the magnet and the guide line on
the transmitter are aligned and within 1/4 inch of each
other.
The sensor tamper switch may be open (cover off) if it is a
crystal sensor.
Motion sensors go off continuously.
Be sure the sensor is mounted on a solid surface and the
viewing field is free from sources of changing tempera-
ture.
Motion sensor does not respond to motion.
Make sure the sensor battery is fresh and installed cor-
rectly. Wait 2 minutes after installing a new battery to test
the sensor.
Adjust the sensor mounting.
Leave the area for 3 minutes, then retest.
The environment is too hot or too cold. Outdoor sensors
will operate between 32° and 120°F.
Dirt or dust may be causing the problem. Wipe the sensor
with a clean, damp cloth.
X-10 Modules
All Lamp Modules or Siren not working.
Be sure the panel transformer is plugged directly into an
outlet and that the outlet is not controlled by a wall switch.
The transformer may not work. Try a known-good trans-
former.
House code was programmed incorrectly.
One Lamp Module or Siren is not working.
Unplug nearby equipment that may be causing interfer-
ence (light dimmer switches, televisions, appliances with
older motors).
Check that the switch on the lamp or appliance is turned
on and remains on.
Make sure the lamp has a working bulb.
Make sure the lamp or appliance is plugged into the
Lamp/Appliance Module, the Module is plugged into the
outlet and the outlet is not controlled by a wall switch.
Make sure the House and Unit Codes are correct.
Move the Module to a different outlet that is on the same
phase (branch) of the household electrical circuit as the
panel.
Time activated or sensor activated light not working.
Make sure you have programmed the light to be activated
by a timer or sensor.
Make sure the system clock is set.
Make sure these functions have been enabled by pressing
the LIGHTS Time Activated/Sensor Activated on the
panel. They are enabled if the button is lit.
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