Camera Troubleshooting - Interlogix ZeroWire ZW-6400 Reference Manual

8.14 Camera Troubleshooting

1. Camera is not showing in list of Wi Fi networks.
The camera takes up to 90 seconds to boot up.
The camera has previously been setup and ad hoc
mode was turned off.
Certain mobile devices do not support ad hoc
mode. iOS and Windows devices are known to
support ad hoc, Android and Windows Mobile
devices typically do not support ad hoc mode.
2. The camera does not add to the UltraSync network when I perform the "Scan for Cameras" Function
Older firmware versions do not support cameras.
The camera will not work if the devices are not on
the same network.
ZeroWire must be using IP to work with the
cameras.
Make sure you are not adding cameras on a
network that already has a high number of cameras
installed on the same network. This is unusual, but
may be common in testing environments.
3. The camera was added in the setup process, but the video doesn't show in the Cameras tab.
After completing the setup process, the camera
may take up to 2 minutes to full sync and show in
the UltraSync App.
4. Live Video isn't giving good quality. It is choppy, shows gray, etc.
Check to make sure your camera's Wi Fi and/or
Ethernet connection speeds are not poor.
The cameras default settings are setup to work on a
strong home network.
5. Video Clips take a long time to load.
The cameras default settings are setup to have
video clips start playing in the UltraSync App within
15 seconds (On a strong network). If default
settings were changed to longer clip times or higher
video quality, the amount of time needed to pull the
clip will be higher.
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P/N 466-5227 • REVA • ISS 26AUG15
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ZeroWire Reference Guide
It will not show in Wi Fi Networks until this is complete.
Perform a factory reset to broadcast the camera again.
If your device does not support ad hoc mode, install the
camera using a Windows PC.
Make sure your panel is updated to the XXXXXX-04
Firmware or new.
Make sure your camera and ZeroWire Panel are on the
same network.
Make sure your ZeroWire panel is not installed using a
cellular radio only.
Put ZeroWire and the cameras on their own router and
this should solve the problem.
Wait for the process to complete
Make sure your camera is still connected to the network.
If video still doesn't show, go back into setup and
perform the "Scan for Cameras" function again.
If Wi Fi connection speeds are poor. It is recommended
to use a Wi Fi repeater to increase signal strength.
In some cases, low video settings may be required to
achieve a smooth video. Use the TruVision Browser to
change the cameras video settings.
Lower the quality or length of clips to shorten load times.
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