Ivr Services - Polycom RMX 2000 Administrator's Manual

IVR Services

Interactive Voice Response (IVR) is an application that allows participants
to communicate with the conferencing system via their endpoint's input
device (such as a remote control). The IVR Service includes a set of voice
prompts and a video slide used to automate the participants connection to
a conference or Entry Queue. It allows customization of menu driven
scripts and voice prompts to meet different needs and languages.
The IVR module includes two types of services:
• Conference IVR Service that is used with conferences
• IVR Service that is used with Entry Queues
The system is shipped with one default Conference IVR Service and one
default Entry Queue IVR Service. Both services include voice messages
and video slides in English.
To customize the IVR messages and video slide perform the following
operations:
• Record the required voice messages and create a new video slide. For
more information, see "Creating a Welcome Video Slide" on page 9-36.
• Optional. Add the language to the list of languages supported by the
system
• Upload the voice messages to the MCU (This can be done as part of
the language definition or during the IVR Service definition)
• Create the Conference IVR Service and upload the video slide, and if
required any additional voice messages
• Optional. Create the Entry Queue IVR Service and upload the
required video slide and voice messages
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