Entry Queues Ivr Service; Defining A New Entry Queue Service - Polycom RMX 2000 Administrator's Manual

Chapter 9-IVR Services

Entry Queues IVR Service

Defining a New Entry Queue Service

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An Entry Queue (EQ) is a routing lobby for conferences. Participants are
routed to the appropriate conference according to the conference ID they
enter.
An Entry Queue IVR Service must be assigned to the Entry Queue to
enable the voice prompts and video slide guiding the participants
through the connection process.
An Entry Queue Service is a subset of an IVR Service. You can create
different Entry Queue Services for different languages and personalized
voice messages.
To set up a new Entry Queue Service:
1 In the RMX Management pane, expand the Frequently Used list and
click IVR Services.
2
In the Conference IVR Services list, click the New Entry Queue IVR
Service button.
The Entry Queue IVR - Global dialog box opens.
3
Fill in the following parameters: