Polycom RMX 2000 Administrator's Manual page 165

Chapter 9-IVR Services
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3
Click the Convert Now button.
The Sound Selection dialog box opens.
4 In the Format field, select PCM.
5 In the Attributes list, select 16.000 kHz, 16Bit, Mono.
6
To save this format, click the Save As button.
The Save As dialog box opens.