Listing Entry Queues; Transit Entry Queue - Polycom RMX 2000 Administrator's Manual

Listing Entry Queues

Transit Entry Queue

To view the list of Entry Queues:
In the RMX Management - Rarely Used pane, double-click Entry
Queues.
You can double-click an Entry Queue to view its properties.
A Transit Entry Queue is an Entry Queue to which calls with dial strings
containing incomplete or incorrect conference routing information are
transferred.
Calls are routed to the Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the
RMX's Signaling IP Address, with incorrect or without a Conference
ID.
• When a gatekeeper is used and only the prefix of the RMX is dialed,
with incorrect or without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls are rejected by the RMX.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the
participant for a destination conference ID. Once the correct information
is entered, the participant is transferred to the destination conference.
Polycom RMX 2000 Administrator's Guide
3-5