Page 1 RMX 2000 Administrator’s Guide Version...
Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
Page 3: Table Of Contents
Polycom RMX 2000 Administrator’s Guide Table of Contents Conference Profiles ......1-1 Conferencing Modes ................1-2 Standard Conferencing ..............
Page 4 Table of Contents Modifying a Group in the Address Book ......... 4-14 Importing and Exporting Address Books ......... 4-15 Exporting an Address Book ............4-15 Importing an Address Book ............4-16 Conference and Participant Monitoring ... . 5-1 General Monitoring ................
Page 5 Polycom RMX 2000 Administrator’s Guide Users, Connections and Notes ....7-1 Listing Users ..................7-2 Adding a New User ............... 7-3 Deleting a User ................7-4 Changing a User’s Password ............
Page 6 Table of Contents CDR File Contents ................ 10-3 Viewing, Retrieving and Archiving Conference Information ..10-5 Viewing the Conference Records ..........10-5 Refreshing the CDR List .............. 10-6 Retrieving and Archiving Conference CDR Records ....10-7 RMX Utilities ....... . 11-1 System and Participant Alerts ............
Page 7 Polycom RMX 2000 Administrator’s Guide Event Specific Fields ..............C-12 Disconnection Cause Values .............. C-31 MGC Manager Events that are not Supported by the RMX 2000 ....................C-35 Appendix D: Ad Hoc Conferencing and External Database Authentication ....... . D-1 Ad Hoc Conferencing without Authentication ........
Page 8 Table of Contents...
Page 9: Conference Profiles
Its settings are as follows: Table 1-1 Default Conference Profile Settings Setting Value Profile Name DefaultVideo384 Bit Rate 384Kbps Encryption Disabled Auto Terminate Enabled H.239 Settings Graphics High Definition Disabled Video Quality Sharpness Layout Auto Layout Skin Polycom IVR Name Conference IVR Service...
Page 10: Conferencing Modes
Chapter 1-Conference Profiles This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the qualify of the video.
Page 11: Supplemental Conferencing Features
Polycom RMX 2000 Administrator’s Guide the conference. For example, H.264 protocol provides better compression of video images in bite rates lower than 384 Kbps and it will be automatically selected for the endpoint if it supports H.264. — Standard Definition (SD) video - A high quality video protocol which uses the H.264 video algorithm.
Page 12: Viewing Profiles
Chapter 1-Conference Profiles the conference level, and it only applies to the video layout viewed by the lecturer. • Encryption – Used to enhance media security at conference and participant levels. For more information, see "Media Encryption” on page 6-13. Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane.
Page 13: Profile Toolbar
Polycom RMX 2000 Administrator’s Guide The following Conference Profile properties are displayed in the List pane: Table 1-2 Conference Profiles Pane Columns Field Description Name The name of the Conference Profile. Layout Displays either “Auto Layout” or an icon of the layout selected for the profile.
Page 14: Defining Profiles
Chapter 1-Conference Profiles Defining Profiles Profiles are the basis for the definition of all ongoing conferences, Meeting Rooms, and Entry Queues and they contain only conference properties. To define a new Profile: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button.
Page 15 Polycom RMX 2000 Administrator’s Guide Define the Profile name and, if required, the Profile general parameters: Table 1-4 New Profile - General Parameters Field/Option Description Name Enter a unique Profile name, using up to 80 characters. Note: This is the only parameter that must be defined when creating a new profile.
Page 16 Chapter 1-Conference Profiles Table 1-4 New Profile - General Parameters (Continued) Field/Option Description H.239 Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics — a higher bit rate intended for high resolution graphic display •...
Page 17 Polycom RMX 2000 Administrator’s Guide Click the Video Settings tab. The New Profile - Video Settings dialog box opens. Define the video display mode and layout using the following parameters: Table 1-5 Profile Properties - Video Settings Field/Option Description Presentation Select this option to activate the Presentation Mode.
Page 18 Chapter 1-Conference Profiles Table 1-5 Profile Properties - Video Settings (Continued) Field/Option Description Lecture View Select this option to enable automatic switching of Switching participants on the Lecturer’s screen when Lecture Mode is enabled for the conference. The automatic switching is enabled when the number of participants exceeds the number of video windows displayed on the Lecturer’s screen.
Page 19 Polycom RMX 2000 Administrator’s Guide Table 1-6 Auto Layout – Default Layouts (Continued) Number of Video Auto Layout Participants 6–7 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array.
Page 20 Chapter 1-Conference Profiles Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. Select one of the Skin options. Click IVR tab. 1-12...
Page 21 Polycom RMX 2000 Administrator’s Guide The New Profile - IVR dialog box opens. 10 If required, set the following parameters: Table 1-8 Profile Properties - IVR Field/Option Description Message The default conference IVR Service is selected. You Service can select another conference IVR Service if required.
Page 22: Modifying An Existing Profile
Chapter 1-Conference Profiles Table 1-8 Profile Properties - IVR (Continued) Field/Option Description Conference Select this option to allow the conference to start only Requires when the chairperson connects to the conference and Chairperson to automatically terminate the conference when the chairperson exits.
Page 23: Meeting Rooms
Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the first participant dials into it. Meeting Rooms can be activated as many times as required. Once activated, a Meeting Room functions as any ongoing conference.
Page 24: Meeting Room Main Window View
Chapter 2-Meeting Rooms Meeting Room Main Window View The maximum number of Meeting Rooms that can be stored in the MCU memory is 200. Meeting Rooms are listed in the Meeting Room List pane. To list Meeting Rooms: In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button The Meeting Rooms List is displayed.
Page 25 Polycom RMX 2000 Administrator’s Guide The Meeting Room List columns include: Table 2-2 Meeting Rooms List Columns Field Description Name Displays the name and the icon of the Meeting Room. List Icons An active video Meeting Room that was activated when the first (green) participants connected to it.
Page 26: Meeting Room Toolbar & Right-Click Menu
New Meeting Room. The New Meeting Room dialog box appears. The definition procedure is the same as for the new conference. For more information, see the RMX 2000 Getting Started Guide, "Starting a Conference” on page 3-12.
Page 27: Entry Queues, Ad Hoc Conferences And Sip Factories
Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference according to the Conference ID they enter Entry Queue remains in a passive state when there are no callers in the queue (in between connections) and is automatically activated once a caller dials its dial-in number.
Page 28 Chapter 3-Entry Queues, Ad Hoc Conferences and SIP Factories The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the Entry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU.
Page 29: Defining A New Entry Queue
Polycom RMX 2000 Administrator’s Guide Defining a New Entry Queue You can modify the properties of the default Entry queue and define additional Entry Queues to suit different conferencing requirements. To define a new Entry Queue: In the RMX Management - Rarely Used pane, double-click Entry Queues.
Page 30 Chapter 3-Entry Queues, Ad Hoc Conferences and SIP Factories Define the following parameters: Table 3-2: Entry Queue Definitions Parameters Option Description Name Enter a unique-per-MCU name of the Entry Queue using up to 80 characters. Profile Select the Profile to be used by the Entry Queue. The default Profile is selected by default.
Page 31: Listing Entry Queues
Polycom RMX 2000 Administrator’s Guide Listing Entry Queues To view the list of Entry Queues: In the RMX Management - Rarely Used pane, double-click Entry Queues. You can double-click an Entry Queue to view its properties. Transit Entry Queue A Transit Entry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred.
Page 32: Setting A Transit Entry Queue
Chapter 3-Entry Queues, Ad Hoc Conferences and SIP Factories Setting a Transit Entry Queue The RMX factory default settings define the Default Entry Queue also as the Transit Entry Queue. You can designate another Entry Queue as the Transit Entry Queue. Only one Transit Entry Queue may be defined per RMX and selecting another Entry Queue as the Transit Entry Queue automatically cancels the previous selection.
Page 33: Ad Hoc Conferencing
Polycom RMX 2000 Administrator’s Guide Ad Hoc Conferencing The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the Entry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU.
Page 34: Sip Factories
Chapter 3-Entry Queues, Ad Hoc Conferences and SIP Factories SIP Factories SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. When a SIP endpoint calls the SIP Factory URI, a new conference is automatically created based on the Profile parameters, and the endpoint joins the conference.
Page 35 Polycom RMX 2000 Administrator’s Guide Table 3-3: New Factory Properties Option Description Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile.
Page 36 Chapter 3-Entry Queues, Ad Hoc Conferences and SIP Factories 3-10...
Page 37: Address Book
Address Books to multiple RMX units. It is not possible to distribute Address Books to external databases running on applications such as Polycom’s ReadiManager. External databases can run in conjunction with RMX units, but must be managed from the external application, e.g.
Page 38: Viewing The Address Book
Chapter 4-Address Book Viewing the Address Book You can view the participants currently defined in the Address Book. By default, the Address Book pane is docked to the right of the screen when logging into the RMX. The docked Address Book pane may also be collapsed and anchored, as displayed below.
Page 39 Polycom RMX 2000 Administrator’s Guide The following information is displayed for each participant. Table 4-1 Address Book List Columns Field/Option Description Name Displays the name of the participant and whether it is Video or Audio only participant (represented by an icon).
Page 40: Adding A Participant To The Address Book
Chapter 4-Address Book Adding a Participant to the Address Book Adding participants to the Address Book can be performed in the following methods: • Adding a new participant to the Address Book. • Add a participant from an ongoing conference to the Address Book. Adding a new participant to the Address Book You can add as many new participants to the Address Book as needed.
Page 41 Polycom RMX 2000 Administrator’s Guide Define the following fields: Table 4-2 New Participant – General Properties Field Description Name Enter the participant’s identifying name using up to 80 characters. Dialing Direction Select the dialing direction: • Dial-in – The participant dials in to the conference.
Page 42 SIP URI - Uses the format of an E-mail address, SIP Only typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. • TEL URI - Used when the endpoint does not specify the domain that should interpret a telephone number that has been input by the user.
Page 43 Polycom RMX 2000 Administrator’s Guide Define the following Advanced parameters: Table 4-3 New Participant – Advanced Properties Field Description Auto Video Bit This check box is automatically selected to use the Rate Line Rate defined for the conference. Note: This check box cannot be cleared when defining a new participant during an ongoing conference.
Page 44 Chapter 4-Address Book Table 4-3 New Participant – Advanced Properties (Continued) Field Description Broadcasting To adjust the volume the participant broadcasts to the Volume + conference or the volume the participant hears the Listening Volume conference, move the slider; each unit represents an increase or decrease of 3 dB (decibel).
Page 45: Adding A Participant From An Ongoing Conference To The Address Book
Polycom RMX 2000 Administrator’s Guide Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Address Book directly from an ongoing conference. To add a participant from the conference to the Address Book:...
Page 46: Modifying Participants In The Address Book
Chapter 4-Address Book Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: In the Participant Address Book pane, double-click the participant’s icon or right-click the participant’s name and click Participant Properties.
Page 47: Deleting Participants From The Address Book
Polycom RMX 2000 Administrator’s Guide Deleting Participants from the Address Book To delete participants from the Address Book: In the Address Book pane select the desired participant to delete and either click the Delete Participant button or right-click and click the Delete Participant option.
Page 48: Participant Groups
Chapter 4-Address Book Participant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team” that contains the endpoints of all members of the marketing team.
Page 49: Deleting A Group From The Address Book
Polycom RMX 2000 Administrator’s Guide Add participants to the Group by doing one of the following: Click the Add from Address Book button to display the Participants Address Book dialog box. Select the desired endpoints to include in the Group and click Add. Multiple selection of participants is enabled.
Page 50: Modifying A Group In The Address Book
Chapter 4-Address Book Modifying a Group in the Address Book To Modify a Group: In the Address Book pane, double-click the Group icon right-click the Group and then click Properties. The Group Properties dialog box will be displayed. The following operation can be performed: Rename Group –...
Page 51: Importing And Exporting Address Books
Polycom RMX 2000 Administrator’s Guide Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 52: Importing An Address Book
Chapter 4-Address Book Importing an Address Book To Import and Address Book: In the Address Book pane, click the Import Address Book button or right-click anywhere in the pane and then click Import Address Book. The Import Address Book dialog box appears. Enter the path from which to import the Address Book or click the Browse button.
Page 53: Conference And Participant Monitoring
Conference and Participant Monitoring You can monitor ongoing conferences and perform various operations while conferences are running. Three levels of monitoring are available with the RMX: • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window. •...
Page 54: General Monitoring
General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see RMX 2000 Getting Started Guide, "Monitoring On Going Conferences” on page 3-26. You can click the blinking Participants Alerts indication bar to view participants that require attention.
Page 55: Conference Level Monitoring
Polycom RMX 2000 Administrator’s Guide Conference Level Monitoring In addition to the general conference information that appears in the Conference list pane, you can view the details of the conference’s current status and setup parameters, using the Conference Properties dialog box.
Page 56 Chapter 5-Conference and Participant Monitoring The following information appears in the General tab: Table 5-1 Conference Properties - General Field Description Start Time The time the conference started Duration The duration of the conference using the format HH:MM. End Time The expected conference end time Conference A numeric password for participants to access the...
Page 57 Polycom RMX 2000 Administrator’s Guide Table 5-1 Conference Properties - General (Continued) Field Description Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. Possible settings are: Motion or Sharpness. For more information, see "Standard Definition (SD)” on page 6-1.
Page 58 Chapter 5-Conference and Participant Monitoring Table 5-2 Conference Properties - Video Settings (Continued)Parameters Field Description Lecturer View When checked, the Lecturer View Switching enables Switching automatic random switching between the conference participants in the lecturer video window. Lecturer Indicates the name of the lecturer (if one is selected). Selecting a lecturer enables the Lecture Mode.
Page 59: Participant Level Monitoring
Polycom RMX 2000 Administrator’s Guide Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participant’s currently connected to a conference and for defined participants that have been disconnected.
Page 60 When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see RMX 2000 Getting Started Guide, "Personal Layout Control” on page 3-40. Mute/Suspend Indicates if the endpoint’s audio and/or video channels...
Page 61 Polycom RMX 2000 Administrator’s Guide Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. Viewing Permissions Connection Status Table 5-4 Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant.
Page 62 Chapter 5-Conference and Participant Monitoring Table 5-4 Participant Properties - Connection Status Parameters (Continued) Field Description Call Disconnected Displays the cause for the defined participant’s Cause disconnection from the conference. See Appendix A: "Disconnection Causes” on page A-1. Video Displays the cause the video channel could not be Disconnected connected.
Page 63 Polycom RMX 2000 Administrator’s Guide Click the H.245 tab to view problems during a participants connection process and you want to further investigate them. Table 5-5 Participant Properties - H.245/SDP Parameters Field Description Remote Lists the participant’s capabilities as declared by the Capabilities endpoint.
Page 64 Chapter 5-Conference and Participant Monitoring Table 5-6 Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
Page 65 Polycom RMX 2000 Administrator’s Guide Table 5-6 Participant Properties - Channel Status Parameters (Continued) Field Description Channel Used Columns: • (cont.) Faulty – A red exclamation point indicates a faulty channel condition. This is a real-time indication; when resolved the indication disappears. An...
Page 66 Chapter 5-Conference and Participant Monitoring Table 5-6 Participant Properties - Channel Status Parameters (Continued) Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a conference.
Page 67 Polycom RMX 2000 Administrator’s Guide Click the Channel Status Advanced tab to view additional information for a selected audio and video channels. Viewing Permissions Channel Status Advanced Table 5-7 Participant Properties - Channel Status Advanced Parameters Field Description Channel Info Select a channel to view its information.
Page 68 Chapter 5-Conference and Participant Monitoring Table 5-7 Participant Properties - Channel Status Advanced Parameters (Continued) (Continued) Field Description RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E: "Participant Properties Advanced Channel Information”...
Page 69 Polycom RMX 2000 Administrator’s Guide Table 5-8 Participant Properties - Gatekeeper Status Parameters (Continued) Field Description Required Info Indicates the interval, in seconds, that the MCU will send Interval a registration message to the gatekeeper to indicate that it is still connected.
Page 70 Chapter 5-Conference and Participant Monitoring 5-18...
Page 71: Additional Conferencing Information
Additional Conferencing Information Various conferencing modes and video feature require additional settings, such as system flag setting, conference parameters and other settings. These additional settings, and additional, in depth explanation of these features are described in the following sections. Standard Definition (SD) Standard Definition (SD) is a high quality video protocol which uses the H.264 video algorithm.
Page 72 Chapter 6-Additional Conferencing Information The relationship between Video Quality (frame rate, resolution) and port usage is summarized in following table: Table 6-1 Video Quality vs Port Usage Video Quality Endpoint Bit Motion Sharpness Rate Ports Ports Resolution Resolution Required Required SD15 2CIF30 SD15...
Page 73: Enabling Sd
Polycom RMX 2000 Administrator’s Guide • SD is supported by the cascaded link. For more information about Cascading, see "Cascading Conferences” on page 6-19. Enabling SD For the MCU to allocate SD resources to endpoints all of the following criteria must be met: •...
Page 74: High Definition (Hd)
Chapter 6-Additional Conferencing Information High Definition (HD) High Definition (HD) is an ultra-high quality video resolution enabling compliant endpoints to connect to conferences at resolutions of 1280x720 (720p) and at bit rates ranging from 384kbp to 4Mb. Setting a video conference to HD resolution forces all conference participants to connect using the same conference line rate and HD capabilities.
Page 75: Enabling Hd
Polycom RMX 2000 Administrator’s Guide Enabling HD For the MCU to run HD conferences the following criteria must be met: • The HD_THRESHOLD_BITRATE flag must be set in the system configuration. • The endpoints must support HD. • The appropriate Line rate (same or above defined threshold) and HD parameters must be selected in the conference Profile.
Page 76 Chapter 6-Additional Conferencing Information Select the High Definition check box. Click OK. For more information, see "Defining Profiles” on page 1-6.
Page 77: Monitoring High Definition Conferences
Polycom RMX 2000 Administrator’s Guide Monitoring High Definition Conferences HD conferences appear with the HD ( ) icon in the conferences list to indicate the currently running HD conference(s). HD Conference Monitoring is done in the same way as for standard conferences.
Page 78 Chapter 6-Additional Conferencing Information Simple cascade links do not declare H.239 capabilities. Content can only be shared in the local conference. The highest common Content bit rate is calculated for the conference each time an endpoint connects. Therefore, if an endpoint connects to an ongoing conference at a lower bit rate than the current bit rate, the Content bit rate for the current conference is re-calculated and decreased.
Page 79: Lecture Mode
Polycom RMX 2000 Administrator’s Guide Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer see all the other conference participants in the selected layout while he/she is speaking. When the number of sites/ endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Page 80: Selecting The Conference Lecturer
Chapter 6-Additional Conferencing Information Selecting the Conference Lecturer A conference can be set to Lecture Mode when: • Defining a new ongoing Conference, after the adding or defining the participant to be designated as lecturer • During an ongoing conference, after the participant (to be designated as lecturer) has connected to the conference.
Page 81 Polycom RMX 2000 Administrator’s Guide When Lecturer View Switching is activated, it enables automatic switching between the conference participants in the lecturer’s video window. The switching in this mode is not determined by voice activation and is initiated when the number of participants exceeds the number of windows in the selected video layout.
Page 82 Chapter 6-Additional Conferencing Information To control the Lecture Mode during an Ongoing Conference: During the Ongoing Conference, in the Conference Properties - Video Settings dialog box you can: • Enable or disable the Lecture Mode and designate the conference lecturer in the Lecturer list; select None to disable the Lecture Mode or select a participant to become the lecturer to enable it.
Page 83: Media Encryption
Media Encryption guidelines: • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.323) to encrypt and to join an encrypted conference.
Page 84 Chapter 6-Additional Conferencing Information Conference access is set in the system configuration by the flag ALLOW_ENCRYPT_IN_PARTY_LEVEL as follows: Table 6-4 Participant Level Encryption According to Flag Settings Encryption is enabled in Encryption is disabled in Flag Settings Profile the Profile Encryption is determined Encryption is determined at at the participant level,...
Page 85 Polycom RMX 2000 Administrator’s Guide Table 6-5 summarizes the dependencies between the connecting participant’s defined encryption status, the Conference/Entry Queue encryption setting and the flag setting. Table 6-5 Participant Level Encryption Options Conference/Entry Queue Conference/Entry Queue Encryption Encryption Enabled Disabled...
Page 86: Encryption Flag Settings
Chapter 6-Additional Conferencing Information Encryption Flag Settings To modify the Encryption flag: Click Setup>System Configuration. The System Flags dialog box opens. Set the ALLOW_ENCRYPT_IN_PARTY_LEVEL flag to YES or NO. Click OK. For more information, see "System Configuration” on page 11-5. Reset the MCU for flag changes to take effect.
Page 87: Enabling Encryption At The Participant Level
Polycom RMX 2000 Administrator’s Guide Enabling Encryption at the Participant Level You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting.
Page 88: Monitoring The Encryption Status
Chapter 6-Additional Conferencing Information Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. For more information about monitoring, see "Conference and Participant Monitoring” on page 5-1. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane.
Page 89: Cascading Conferences
Polycom RMX 2000 Administrator’s Guide Cascading Conferences Cascading enables administrators to connect one conference directly to another conference using an H.323 connection. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: •...
Page 90 Chapter 6-Additional Conferencing Information In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade During Cascading Video layout of Conf. A in Video layout of Conf.
Page 91: Enabling Cascading
Polycom RMX 2000 Administrator’s Guide Enabling Cascading Cascading two conferences requires that the following procedures are implemented: • Creating the cascade-enabled Entry Queue A cascade-enabled Entry Queue must be created in the MCU hosting the destination conference (Conference B). The cascade-enabled Entry...
Page 92: Creating The Dial-Out Cascaded Link
Chapter 6-Additional Conferencing Information Define the standard Entry Queue parameters (as described in Chapter 3) and click the Cascade check box. If you are defining an HD cascaded Entry Queue, it is recommended to select the same Profile that is selected for both conferences. Click OK.
Page 93 Polycom RMX 2000 Administrator’s Guide The New Participant - General dialog box is displayed. In the Name field, enter a participant name. In the Dialing Direction field, select Dial-out. In the Type list field, verify that H.323 is selected. There are two methods to define the dialing string: Using the MCU’s IP Address and the Alias string.
Page 94 Chapter 6-Additional Conferencing Information Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix of MCU B, EQ ID, Destination Conference ID, and Password, as follows: MCU Prefix EQ ID#Conference ID#Password (Password is optional) F o r E x a m p l e : 9 2 5 7 8 4 8 5 # 2 40 0 6 # 1 2 3 4 MCU Prefix as Password (optional) registered in the...
Page 95: Enabling Cascaded Conferences Without Password
Polycom RMX 2000 Administrator’s Guide Enabling Cascaded Conferences without Password If a password is assigned to the linked conference, cascaded links will be prompted for a password when connecting to it (Conference A). Administrators have the option of altering the MCU settings to enable cascaded links to connect without a password.
Page 96: Monitoring Cascaded Conferences
Chapter 6-Additional Conferencing Information Monitoring Cascaded Conferences To monitor both conferences at the same time, two instances of the RMX Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU. If both conferences are running on the same MCU, only one RMX Web Client window is required.
Page 97: Creating The Dial-Out Link From A Conference Running On The Mgc To The Conference Running On The Rmx
Polycom RMX 2000 Administrator’s Guide To monitor both conferences, administrators need to open two browser windows entering the IP addresses of each MCU, as illustrated above. Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX In the same way that the dial-out cascaded link is created in the RMX, you can create a dial-out participant in the MGC.
Page 98 Chapter 6-Additional Conferencing Information 6-28...
Page 99: Users, Connections And Notes
The pane also enables the administrators to add and delete of users. The RMX is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default...
Page 100: Listing Users
In the RMX Management pane, click the Users button. The Users pane appears. The User’s name is the login name used by the user to connect to the Polycom RMX 2000. The User’s authorization level is displayed in the Authorization Level column.
Page 101: Adding A New User
Polycom RMX 2000 Administrator’s Guide Adding a New User Administrators user’s can add new users to the system. To add a new user to the system: In the RMX Management pane, click the Users option. The Users pane appears. Click the New User button or right-click anywhere in the pane and then click New User.
Page 102: Deleting A User
Chapter 7-Users, Connections and Notes Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. In the RMX Management pane, click the Users option. Select the user and click the Delete button or right-click the user and then click Delete User.
Page 103: Changing A User's Password
Polycom RMX 2000 Administrator’s Guide Changing a User’s Password Users with Administrator authorization can change their own password and other users’ passwords. Users with Operator authorization can change their own password. To change a user’s password: In the RMX Management pane, click the Users option.
Page 104: Connections
Chapter 7-Users, Connections and Notes Connections The RMX enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset. Viewing the Connections List To list the users who are currently connected to the MCU: In the RMX Management pane, click the Connections option.
Page 105: Notes
Polycom RMX 2000 Administrator’s Guide Notes Notes is the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper.
Page 106 Chapter 7-Users, Connections and Notes In the Notes toolbar, click the New Note ( ) button, or right-click anywhere inside the Notes window and select New Note. In the Note dialog box, type the required text and click OK. The new note is saved and closed. The Notes list is updated, listing the new note and its properties: —...
Page 107: Network Services
Network Services To enable the RMX to function within IP network environments, network parameters must be defined in the IP Services List. To list the IP Network Service, in the RMX Management pane click Network Services. IP Services Two IP Services are defined for the RMX unit. •...
Page 108: Default Ip Service (Conferencing Service)
During First Time Power-up, the Management Network parameters can be set either via a USB key or by using a cable to create a private network. For more information about First Time Power-up see the RMX 2000 Getting Started Guide, "Procedure 3: First-time Power-up and Connection to MCU” on page 2-8.
Page 109 First Time Power-up • Default IP Service is deleted, followed by an RMX reset. For more information about First Time Power-up see the RMX 2000 Getting Started Guide, "Procedure 3: First-time Power-up and Connection to MCU” on page 2-8. Changes made to any of these parameters only take effect when the RMX unit is reset.
Page 110: Modifying The Management Network
Chapter 8-Network Services Modifying the Management Network The Management Network parameters need to be modified if you want to: • Connect directly to the MCU from a workstation • Modify routes • Modify DNS information To view or modify the Management Network Service: In the RMX Management pane, click Network Services.
Page 111 Polycom RMX 2000 Administrator’s Guide Table 8-1 Management Network Properties – IP Parameters (Continued) Field Description Shelf Management The IP Address of the server that manages the RMX IP Address hardware shelf. Subnet Mask The subnet mask of the Control Unit.
Page 112 Chapter 8-Network Services Table 8-2 Management Network Properties – Routes Parameters (Continued) Field Description Static The system uses Static Routes to search other networks for Routes endpoint addresses that are not found on the local LAN. Table Up to five routers can be defined in addition to the Default Router.
Page 113 Polycom RMX 2000 Administrator’s Guide Click the DNS button. In the DNS field, select Specify to define the DNS parameters. View or modify the following fields: Table 8-3 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network.
Page 114 Chapter 8-Network Services Table 8-3 Management Network Properties – DNS Parameters (Continued) Field Description Register Host Select this option to automatically register the MCU Names Signaling Host and Shelf Management with the DNS Automatically to server. DNS Servers Local Domain Enter the name of the domain where the MCU is Name installed.
Page 115 Polycom RMX 2000 Administrator’s Guide 10 View or modify the following fields: Table 8-4 Management Network Properties – LAN Ports Parameters Field Description Ports Auto/ The RMX has 3 LAN ports. The administrator can set the Manual speed and transmit/receive mode manually.
Page 116: Modifying The Default Ip Service
Chapter 8-Network Services Modifying the Default IP Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the RMX connects to • IP address of the RMX Signaling Host Media boards •...
Page 117 Polycom RMX 2000 Administrator’s Guide Table 8-5 Default IP Service – Networking – IP Parameters (Continued) Field Description Network Type Displays the network type selected during the First Entry configuration. You can select: • H.323: For an H.323-only Network Service.
Page 118 Chapter 8-Network Services If required, click the Routes tab. View or modify the fields in the Routes tab. The field definitions of the Routes tab are the same as in the Management Network. For more information, see Table 8-2 - "Management Network Properties –...
Page 119 Polycom RMX 2000 Administrator’s Guide If required, click the Gatekeeper tab. View or modify the following fields: Table 8-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to define the gatekeeper parameters. Select Off if no gatekeeper is present in the local network.
Page 120 Chapter 8-Network Services Table 8-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description MCU Prefix in Enter the number with which this Network Service Gatekeeper registers in the gatekeeper. This number is used by H.323 endpoints as the first part of their dial-in string when dialing the MCU.
Page 121 Polycom RMX 2000 Administrator’s Guide Table 8-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Type The type defines the format in which the card alias is sent to the gatekeeper. Each alias can be of a different type: •...
Page 122 Chapter 8-Network Services To modify the default settings select the Fixed Ports check box. Table 8-7 Default IP Service – Conferencing – Ports Parameters Field Description Fixed Ports Leave this check box clear if you are defining a Network Service for local calls that do not require configuring the firewall to accept calls from external entities.
Page 123 Polycom RMX 2000 Administrator’s Guide 10 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets •...
Page 124 Chapter 8-Network Services Table 8-8 Default IP Service – Conferencing – QoS Parameters (Continued) Field Description Type DiffServ and Precedence are two methods for encoding packet priority. The priority set here for audio and video packets should match the priority set in the router.
Page 125 Polycom RMX 2000 Administrator’s Guide Table 8-8 Default IP Service – Conferencing – QoS Parameters (Continued) Field Description Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets. • Delay: The recommended default for video conferencing;...
Page 126 Chapter 8-Network Services 13 View or modify the following fields: Table 8-9 Default IP Service – Conferencing – SIP Servers Parameters Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
Page 127 Polycom RMX 2000 Administrator’s Guide Table 8-9 Default IP Service – Conferencing – SIP Servers Parameters (Continued) Field Description Refresh Enter the frequency in which the system informs the Registration every SIP proxy that it is active by re-sending the details of __ seconds all registered conferencing elements to the server.
Page 128 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered...
Page 129: Network Monitor
Polycom RMX 2000 Administrator’s Guide Network Monitor Central Signaling is the RMX entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU. To monitor Central Signaling status: In the RMX Management pane, click Signaling Monitor.
Page 130 Chapter 8-Network Services Table 8-10 Monitoring Central Signaling – H.323 Parameters (Continued) Field Description Registration The interval in seconds between the Signaling Interval Host’s registration messages to the gatekeeper. This value is taken from either the IP Network Service or from the gatekeeper during registration. The lesser value of the two is chosen.
Page 131 Polycom RMX 2000 Administrator’s Guide The Monitoring Central Signaling – SIP Servers dialog box displays the following fields: Table 8-11 Monitoring Central Signaling – SIP Servers Parameters Field Description Role Active -The default SIP Server is used for SIP traffic.
Page 132: Ivr Services
IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue.
Page 133: Ivr Services List
Chapter 9-IVR Services IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the RMX Management pane, expand the Rarely Used list. Click the IVR Services entry.
Page 134: Ivr Toolbar
Polycom RMX 2000 Administrator’s Guide IVR Toolbar The IVR Toolbar provides quick access to the IVR definitions as follows: Table 9-1 IVR Toolbar buttons Button Button Name Descriptions New Conference To create a new Conference IVR Service. IVR Service New Entry Queue To create an new Entry Queue IVR Service.
Page 135: Adding Languages
Chapter 9-IVR Services Adding Languages You can define different sets of audio prompts in different languages, allowing the participants to hear the messages in their preferred language. The RMX is shipped with a default language (English) and all the prompts and messages required for the default IVR Services, conference and Entry Queues shipped with the system.
Page 136 Polycom RMX 2000 Administrator’s Guide Click the Add Language button. The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name cannot start with a digit. Click OK. The new language is added to the list of Supported Languages.
Page 137 Chapter 9-IVR Services In the Message Language list, select the language for which the audio file will be uploaded to the MCU. In the Message Category list, select the category for which the audio file is uploaded. In the Message Type list, select the message type for which the uploaded message is to be played.
Page 138 Polycom RMX 2000 Administrator’s Guide Table 9-2 IVR Message Types by Message Category (Continued) Message Message Type Message Category Conference Get Chairperson Requests the participants to Chairperson Identifier enter the chairperson identifier key. Get Chairperson Requests the participant to Password enter the chairperson password.
Page 139 Chapter 9-IVR Services Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens. Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. Select the appropriate *.wav audio file, and then click the Open button.
Page 140: Defining A New Conference Ivr Service
Polycom RMX 2000 Administrator’s Guide Defining a New Conference IVR Service The RMX is shipped with a default Conference IVR Service and all its audio messages and video slide. You can define new Conference IVR Services or modify the default IVR Services.
Page 141 Chapter 9-IVR Services Define the following parameters: Table 9-3 Conference IVR Service Properties - Global Parameters Field/Option Description IVR Service Enter the name of the IVR Service. Name Language For Select the language of the audio messages and prompts from the list of languages defined in the Supported languages.
Page 142 Polycom RMX 2000 Administrator’s Guide Table 9-3 Conference IVR Service Properties - Global Parameters (Continued) Field/Option Description DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #.
Page 143 To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. The RMX 2000 is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 9-32.
Page 144 Polycom RMX 2000 Administrator’s Guide Click the Conference Chairperson tab. The Conference IVR Service - Conference Chairperson dialog box opens. Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson.
Page 145 Chapter 9-IVR Services Table 9-4 Conference IVR Service Properties - Conference Chairperson Options and Messages (Continued) Field/Option Description Retry Chairperson Select the audio file that prompts participants to Password re-enter the chairperson password if they enter it incorrectly. Chairperson Identifier Enter the key to be used for identifying the participant as a chairperson.
Page 146 Polycom RMX 2000 Administrator’s Guide — None - The participant is moved to the conference without any password request. — Request Digit - The system requests the participant to enter any key. This option is used mainly for dial-out participants and to prevent an answering machine from entering the conference.
Page 147 Chapter 9-IVR Services The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs. 15 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column.
Page 148 Polycom RMX 2000 Administrator’s Guide Table 9-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Chairperson Exit Informs all the conference participants that the chairperson has left the conference, causing the conference to automatically terminate after a short interval.
Page 149 Chapter 9-IVR Services Table 9-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Chairperson Help A voice menu is played upon a request from the Menu chairperson, listing the operations and their respective DTMF codes that can be performed by the chairperson.
Page 150 Polycom RMX 2000 Administrator’s Guide 20 To assign the audio file to the message type, in the Message File column, click the appropriate table entry. A arrow appears in the Message File column. If the Roll Call option is enabled, you must assign the appropriate audio files to all message types.
Page 151 Chapter 9-IVR Services Table 9-7 Conference IVR Service Properties - Roll Call Messages (Continued) Roll Call Description Message Roll Call Name Played when Roll Call is requested by the chairperson, Preview introducing the names of the conference participants in the order they joined the conference. 22 Click the Video Services tab.
Page 152 Polycom RMX 2000 Administrator’s Guide Table 9-8 Conference IVR Service Properties - Video Services Parameters (Continued) Video Description Services Video Select the video slide file to be displayed when Welcome Slide participants connect to the conference. To view any slide, click the Preview Slide button.
Page 153 Chapter 9-IVR Services This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson. Table 9-9 Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Mute My Line Unmute My Line...
Page 154 Polycom RMX 2000 Administrator’s Guide 25 To modify the DTMF code or permission: In the DTMF Code column, in the appropriate entry enter the new code. In the Permission column, select from the list who can use this feature (all or just the chairperson).
Page 155: Entry Queues Ivr Service
Chapter 9-IVR Services Entry Queues IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process.
Page 156 Polycom RMX 2000 Administrator’s Guide Table 9-10 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue (Mandatory) Enter the name of the Entry Queue Service Name Service. Language Select the language in which the Audio Messages and prompts will be heard.
Page 157 Chapter 9-IVR Services Click the Welcome tab. The Entry Queue IVR - Welcome Message dialog box opens. • If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
Page 158 Polycom RMX 2000 Administrator’s Guide Click the Conference ID tab. The Conference ID dialog box opens. Select the voice messages: Table 9-11 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Prompts the participant for the conference ID.
Page 159 Chapter 9-IVR Services Click the Video Services tab. The Entry Queue IVR - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
Page 160: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
Polycom RMX 2000 Administrator’s Guide Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type.
Page 161: Modifying The Ivr Or Entry Queue Service Properties
Chapter 9-IVR Services Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service. The default Entry Queue IVR Service appears in bold, indicating that it is the current default service. Modifying the IVR or Entry Queue Service Properties You can modify the properties of an existing IVR Service, except the service name and language.
Page 162: Replacing The Music File
Polycom RMX 2000 Administrator’s Guide Replacing the Music File The RMX is shipped with default music file that is played when participants are placed on hold. For example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson).
Page 163 Chapter 9-IVR Services The Select Source File dialog box opens. Select the appropriate audio *.wav file and then click the Open button. Optional. You can play the selected file by clicking the Play button. Click Play Selected File to play a file on your computer Click Play RMX File to play a file already uploaded on the RMX In the Install File dialog box, click Yes to upload the file to the MCU.
Page 164: Creating Audio Prompts And Video Slides
Polycom RMX 2000 Administrator’s Guide Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.
Page 165 Chapter 9-IVR Services Click the Convert Now button. The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button. The Save As dialog box opens. 9-34...
Page 166 Polycom RMX 2000 Administrator’s Guide Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. Click OK. The system returns to the Properties for Sound dialog box.
Page 167 Chapter 9-IVR Services The Save As dialog box opens. Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears. In the Name field, select the name of the format created in step 7 on page 9-34.
Page 168: Creating A Welcome Video Slide
Polycom RMX 2000 Administrator’s Guide 13 To record additional messages, repeat steps 1 to 10. page 9-11 To upload your recorded *.wav file to the RMX, see step 6 on Creating a Welcome Video Slide The video slide is a still picture that can be created in any graphic application.
Page 169: Default Ivr Prompts And Messages
Chapter 9-IVR Services Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 9-12 Default IVR Messages Message Type Message Text File Name General Welcome “Welcome to unified General_ Message conferencing.” Welcome.wav Chairperson “For conference Chairperson Chairperson_ Identifier Request...
Page 170 Polycom RMX 2000 Administrator’s Guide Table 9-12 Default IVR Messages (Continued) Message Type Message Text File Name Mute All On “All conference participants are mute_All_On.wav now muted.” Mute All Off “All conference participants are Mute_All_Off.wav now unmuted.” End Time Alert “The conference is about to...
Page 171 Chapter 9-IVR Services Table 9-12 Default IVR Messages (Continued) Message Type Message Text File Name Chairperson Help “The available touch-tone Chairperson_ Menu keypad actions are as follows: Help_Menu.wav • To exit this menu press any key. • To request private assistance, press star, zero.
Page 172 Polycom RMX 2000 Administrator’s Guide Table 9-12 Default IVR Messages (Continued) Message Type Message Text File Name Roll Call Joined “...has joined the conference.” Roll_Call _Joined .wav Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The conference participants Roll_Call_ are...”...
Page 173: The Call Detail Record (Cdr) Utility
The file can be used to produce reports or can be exported to external billing programs. The Polycom RMX can store details of up to 1000 conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference.
Page 174: The Cdr File
Chapter 10-The Call Detail Record (CDR) Utility The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two formats: • Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data.
Page 175: Cdr File Contents
ID, and the participant capabilities used to connect to the conference. To enable compatibility for applications that written for the MGC family, the Polycom RMX CDR file structure is based on the MGC CDR file structure. 10-3...
Page 176 Chapter 10-The Call Detail Record (CDR) Utility The unformatted and formatted text files contain basically the same information. The following differences should be noted between the contents of the unformatted and formatted text files: • In many cases a formatted text file field contains a textual value, whereas the equivalent unformatted file field contains a numeric value that represents the textual value.
Page 177: Viewing, Retrieving And Archiving Conference Information
Polycom RMX 2000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: Click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Page 178: Refreshing The Cdr List
Chapter 10-The Call Detail Record (CDR) Utility Table 10-1 Conference Record Fields (Continued) Field Description Reserved Duration The time the conference was scheduled to last. Discrepancy between the scheduled and the actual duration may indicate that the conference duration was prolonged or shortened. Status The conference status.
Page 179: Retrieving And Archiving Conference Cdr Records
Polycom RMX 2000 Administrator’s Guide Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 10-2). Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 10-2).
Page 180 Chapter 10-The Call Detail Record (CDR) Utility 10-8...
Page 181: Rmx Utilities
RMX Utilities System and Participant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. System Alerts Participant Alerts indication bar...
Page 182: System Alerts
Chapter 11-RMX Utilities System Alerts System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the RMX and can be generated into a report that can be saved in *.xml or *.txt format. To view the System Alerts list: Click the red blinking System Alerts indication bar.
Page 183 Polycom RMX 2000 Administrator’s Guide Table 11-1 Active Alarms Pane Columns (Continued) Field Description Level Indicates the severity of the problem. There are three fault indicators: – Major Error – Minor Error – Startup Error Indicator Code Indicates the problem, as indicated by the error category.
Page 184: Participant Alerts
The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the RMX 2000 Getting Started Guide - "Participant Level Monitoring” on page 3-30. To resolve participants and the alarms they have generated, users can...
Page 185: System Configuration
Polycom RMX 2000 Administrator’s Guide System Configuration Aspects of the system’s overall behavior can be configured by modifying the default values of system flags. Modifying System Flags To modify system flags: In the RMX menu, click Setup > System Configuration.
Page 186 Default: YES MAX_CP_RESOLUTION The maximum CP resolution and frame rate that can be supported by the Polycom RMX 2000. Possible flag values: • SD30 – Standard Definition at 30 fps •...
Page 187 Polycom RMX 2000 Administrator’s Guide Table 11-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_ID_ Defines the number of digits in the Conference Numeric ID that will be assigned by the MCU. Enter 0 to disable the automatic assignment of numeric IDs by the MCU and let the Operator manually assign them.
Page 188 Chapter 11-RMX Utilities Table 11-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description TERMINATE_CONF_ Set conference to automatically terminate if AFTER_CHAIR_ the Chairperson disconnects from the DROPPED conference. Default: YES EXTERNAL_DB_PORT The external database server port used by the RMX to send and receive XML requests/ responses.
Page 189: Manually Adding And Deleting System Flags
Polycom RMX 2000 Administrator’s Guide Click OK. Repeat steps 2–4 to modify additional flags. Click OK. Manually Adding and Deleting System Flags To add a flag: In the System Flags dialog box, in the MCMS_PARAMETERS tab, click button. The New Flag dialog box is displayed.
Page 190: Rmx Time
Chapter 11-RMX Utilities RMX Time To ensure accurate conference scheduling, the RMX MCU has a clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Altering the clock The MCU’s date and time can be set manually or enabled to synchronize with external NTP servers.
Page 191 Polycom RMX 2000 Administrator’s Guide Table 11-3 RMX Time – Fields Properties (Continued) Field Description GMT Time The MCU’s current GMT time settings. Select the Up or Down cursor to alter the GMT Time on the MCU. GMT Offset The time zone difference between Greenwich and the MCU’s location.
Page 192: Notification Settings
Chapter 11-RMX Utilities Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started. • Not all defined participants are connected to the conference or when a single participant is connected •...
Page 193 Polycom RMX 2000 Administrator’s Guide The following information is displayed. Table 11-4 Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the RMX New Conference New conference has been created. Created Conference Not The conference is not full and additional participants Full are defined for the conference.
Page 194: Resource Report
Chapter 11-RMX Utilities Resource Report The Resource Report details the current availability and usage of the system resources. The Resource Report generates a report that displays the number of ports that can be allocated to participants and the number of ports that cannot be used.
Page 195: Software Management
Polycom RMX 2000 Administrator’s Guide Table 11-5 Resource Report Fields Parameters (Continued) Field Description Free The number of RMX ports available for use to connect endpoints. Software Management The Software Management utility is used to backup and restore the RMX's configuration files and to download MCU software.
Page 196 Chapter 11-RMX Utilities To restore configuration files: In the RMX menu, click Administration > Software Management > Restore Config. Enter (or Browse to) the Restore Directory Path where the backed up configuration files are stored and click Yes. To download MCU software files: In the RMX menu, click Administration >...
Page 197: Logger Diagnostic Files
Polycom RMX 2000 Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created. The files may be retrieved from the hard drive for off-line analysis and debugging purposes.
Page 198 Chapter 11-RMX Utilities The following tasks can be performed: Table 11-6 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download. Get Files Saves files to the destination folder.
Page 199 Polycom RMX 2000 Administrator’s Guide The log files (in *.txt format) are saved to the defined directory and a confirmation caption box appears indicating a successful retrieval of the log files. Viewing the Logger File contents: To analyze the log files generated by the system. open the retrieved *.txt files in any text editor application, i.e.
Page 200 Chapter 11-RMX Utilities 11-20...
Page 201: Hardware Monitoring
Hardware Monitoring The status and properties of the RMX hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor’s status column displays the present status of the hardware components.
Page 202 Chapter 12-Hardware Monitoring To view the status of the Hardware Components: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor List pane appears. The Hardware Monitor pane displays the following RMX hardware component’s status columns: Table 12-1 HW Monitor Pane Status Columns Field Description...
Page 203: Hw Monitor List Pane Toolbar
Polycom RMX 2000 Administrator’s Guide Table 12-1 HW Monitor Pane Status Columns (Continued) Field Description Status The current status of the HW component; Normal, Major, Critical, Resetting, Diagnostics, Active, Inactive or Empty. Temperature Monitors the temperature of the hardware components;...
Page 204: Viewing A Hardware Component's Properties
Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 2000 Hardware Guide, "RMX 2000 Specifications” on page 1-2. The Hardware Properties dialog box has the following structure: Slot number...
Page 205 Polycom RMX 2000 Administrator’s Guide To view the MCU Properties: In the Hardware Monitor list pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Table 12-3 MCU Properties - General Info...
Page 206 Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Click the Active Alarms tab to view alarms related to the RMX 2000, i.e. temperatures and main power sensors. The Active Alarms tab displays fields that relate to faults and errors detected on the RMX by sensors.
Page 207 Polycom RMX 2000 Administrator’s Guide Table 12-5 Card Properties - General Info (Continued) Field Description Board Mac Specific hardware address of the component. This Address 1 address is burnt onto the component and is automatically identified by the system. Board Mac (If applicable) second Mac address.
Page 208 Chapter 12-Hardware Monitoring To View the Supporting Hardware Components Properties In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Backplane Properties: The RMX unit’s backplane properties provides the following information:...
Page 209 Polycom RMX 2000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
Page 210 Chapter 12-Hardware Monitoring LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 211: Diagnostic Mode
Polycom RMX 2000 Administrator’s Guide Diagnostic Mode Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM, CNTL and RTM IP). When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode.
Page 212 Chapter 12-Hardware Monitoring The Diagnostics pane is displayed at the bottom of the screen. Repositioning the pane is enabled by clicking and dragging the pane to the desired location on the screen, i.e. right side bar (displayed below). Diagnostics Test Selection Diagnostics Test Monitoring Select the Test(s) to perform in the section labeled Diagnostics Test Selection by marking the check boxes in the TestActive column.
Page 213 Polycom RMX 2000 Administrator’s Guide Additional test parameters can be set before performing the tests, as described below. Table 12-8 Tests Selection - Additional Test Parameters Parameter Description Quick Test Mode Runs only the tests that are marked Quick in the Quick column.
Page 214: Diagnostics Monitoring
Chapter 12-Hardware Monitoring Diagnostics Monitoring A hardware component’s test status can be viewed in the Diagnostics Test Monitoring section before, during and after tests have been initiated. Test results will only be displayed after tests are completed. The Diagnostic Tests Monitoring section is comprised of three tabs: MCU Monitor, Cards Monitor and Error Buffer, which are further described below.
Page 215: Cards Monitor
Polycom RMX 2000 Administrator’s Guide Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. Table 12-10 Tests Monitoring - Card Monitor Parameters Column Description...
Page 216: Error Buffer
Chapter 12-Hardware Monitoring Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 12-11 Tests Monitoring - Card Monitor Parameters Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing. 12-16...
Page 217: Appendix A: Disconnection Causes
Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the disconnection cause, and details the cause message. In some cases, a possible solution may be indicated. This appendix details the cause messages displayed in the Cause field and their explanation.
Page 218 Appendix A-Disconnection Causes Table A-1 Audio Disconnection Cause (Continued) Cause Message Description H323 call close. No control The required control ports exceed the number of port left ports allocated to control data in fixed ports. H323 call close. No port The required video content ports exceed the left for videocont number of ports allocated to video content in...
Page 219 Polycom RMX 2000 Administrator’s Guide Table A-1 Audio Disconnection Cause (Continued) Cause Message Description H323 call closed. Unknown The reason for the disconnection is unknown, for reason example, the endpoint disconnected without giving a reason. H323 call close. Closed by The MCU disconnected the call.
Page 220 Appendix A-Disconnection Causes Table A-1 Audio Disconnection Cause (Continued) Cause Message Description H323 call closed. Master A People + Content cascading failure occurred. slave problem SIP bad name The conference name is incompatible with SIP standards. SIP bad status A general IP card error occurred. SIP busy everywhere The participant's endpoints were contacted successfully, but the participant is busy and does...
Page 221 Polycom RMX 2000 Administrator’s Guide Table A-1 Audio Disconnection Cause (Continued) Cause Message Description SIP client error 406 The endpoint sent a SIP Client Error 406 (Not Acceptable) resources. The remote endpoint can not accept the call because it does not have the necessary responses.
Page 222 Appendix A-Disconnection Causes Table A-1 Audio Disconnection Cause (Continued) Cause Message Description SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ Transaction Does Not Exist) response. SIP client error 482 The endpoint sent a SIP Client Error 482 (Loop Detected) response.
Page 223 Polycom RMX 2000 Administrator’s Guide Table A-1 Audio Disconnection Cause (Continued) Cause Message Description SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily.
Page 224 Appendix A-Disconnection Causes Table A-1 Audio Disconnection Cause (Continued) Cause Message Description SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response.
Page 225 Polycom RMX 2000 Administrator’s Guide Table A-1 Audio Disconnection Cause (Continued) Cause Message Description SIP transport error Unable to initiate connection with the endpoint. SIP unauthorized The request requires user authentication. SIP unsupported media The server is refusing to service the request...
Page 226 Appendix A-Disconnection Causes A-10...
Page 227: Appendix B: Active Alarms
Appendix B Active Alarms Category Code Description Process– STARTUP_CONDITION_ System configuration during startup. General CONFIGURATION TASK_TERMINATED Task terminated: [Task Name]. TEST_ERROR Error in Test [test no.] IDLE_DEADLINE_REACHED Process idle: Process did not finished before deadline. LOW_PROCESS_MEMORY_ Low Processing Memory: ALERT Process is approaching memory utilization limit: [Memory Utilization Percent] BAD_FILE...
Page 228 Appendix B-Active Alarms Category Code Description Cards– AA_TEMPERATURE_ Temperature Level Major: Card MAJOR_PROBLEM Temperature has reached a problematic level and requires attention. AA_TEMPERATURE_ Temperature Level Critical: CRITICAL_PROBLEM Temperature has reached a critical level. MCU will shut down. AA_FAILURE_PROBLEM Card failure: Unknown card error.
Page 229 Polycom RMX 2000 Administrator’s Guide Category Code Description Cards– AA_TEMPERATURE_ Temperature problem - Major. Shelf MAJOR_PROBLEM Component AA_TEMPERATURE_ Temperature problem - Critical. CRITICAL_PROBLEM AA_FAILURE_PROBLEM Component failure. Cards– AA_OTHER_PROBLEM Unspecified problem. Shelf AA_FAILURE_PROBLEM Shelf component failure: Component Resetting component. CDR– BAD_HARD_DISK...
Page 230 Appendix B-Active Alarms Category Code Description CS Mngr– CS_COMPONENT_FATAL Central signaling component failure: General • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type. Unit id: [id], Type: [NonComponent\CSMngnt\CSH323\CSSIP], Status: [Ok\Failed\Recovered] NO_CONNECTION_WITH_CS...
Page 231 Polycom RMX 2000 Administrator’s Guide Category Code Description Gatekeeper– GATE_KEEPER_ERROR • Gatekeeper rejected RRQ due to invalid General revision. • Gatekeeper rejected RRQ due to invalid call signaling address. • Gatekeeper rejected RRQ due to invalid RAS address. • Gatekeeper rejected RRQ due to terminal type.
Page 232 Appendix B-Active Alarms Category Code Description Installer– NEW_ACTIVATION_KEY_ A new activation key was loaded: General LOADED Reset the MCU. NEW_VERSION_INSTALLED A new version was installed: Reset the MCU. Logger– BAD_FILE_SYSTEM Log file system error: General The Log File System is disabled. Log files not found.
Page 233 Polycom RMX 2000 Administrator’s Guide Category Code Description DNS Agent – RESET_MCU_INTERNAL • Reset cause unknown : [reset General source]\Restore Factory Defaults - [mcu restore name]\CM_Loaded indication repeated; boardId: [boardId]\reset from Cards process - simulation\No connection with MPM; board Id:[boardId]\SmMfaFailure - boardId: [boardId].
Page 234 Appendix B-Active Alarms Category Code Description DNS Agent – AA_BAD_ETHERNET_ Incorrect Ethernet Settings: General SETTINGS Ethernet should be set to 100 Full Duplex, Auto Negotiation - off. AA_IDE_NOT_IN_DMA_ DMA not supported by IDE device: MODE • DMA (direct memory access) not supported by IDE device: Incompatible flash card / hard disk being used.
Page 235 Polycom RMX 2000 Administrator’s Guide Category Code Description System AA_SMART_REPORT_ Smart Report found errors on hard disk. Monitoring– ERRORS_ON_HD General LOW_SYSTEM_MEMORY_ Low system Memory: ALERT The system exceeded 80% of memory usage. FILE_SYSTEM_FAILED_TO_ File system scan failure: SCAN Failed to scan [file system path].
Page 236 Appendix B-Active Alarms B-10...
Page 237: Appendix C: Cdr Fields - Unformatted File
In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the RMX 2000, whereas these fields are omitted from the formatted file.
Page 238 Appendix C-CDR Fields - Unformatted File The MCU sends the entire CDR file via API or HTTP, and the RMX 2000 or external application does the processing and sorting. The RMX 2000 ignores events that it does not recognize, that is, events written in a higher version that do not exist in the current version.
Page 239: The Conference Summary Record
Polycom RMX 2000 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.
Page 240 Appendix C-CDR Fields - Unformatted File Table C-1 Conference Summary Record Fields (Continued) Field Description File Name The name of the conference log file. GMT Offset Sign Not supported. Always contains the value 0. GMT Offset Not supported. Always contains the value 0. File Retrieved Indicates if the file has been retrieved and saved to a formatted file, as follows:...
Page 241: Event Records
Polycom RMX 2000 Administrator’s Guide Event Records The event records, that is, all records in the unformatted file except the first record, contain standard fields, such as the event type code and the time stamp, followed by fields that are event specific.
Page 242: Event Types
Appendix C-CDR Fields - Unformatted File Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file.
Page 243 Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description DEFINED Information about a defined participant, PARTICIPANT that is, a participant who was added to the conference before the conference started. For more information about the fields, see Table C-8, “Event Fields for Events 10,...
Page 244 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description DTMF CODE An error occurred when a participant FAILURE entered a DTMF code. For more information about the fields, see Table C-14, “Event Fields for Event 22 - DTMF CODE FAILURE,”...
Page 245 Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description USER ADD A user added a participant during the PARTICIPANT conference. For more information about the fields, see Table C-8, “Event Fields for Events 10,...
Page 246 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description USER SET END A user modified the conference end time. TIME For more information about the fields, see Table C-19, “Event Fields for Event 106 - USER SET END TIME,”...
Page 247 These additional events will only contain the value of the modified field. This list only includes events that are supported by the RMX 2000. For a list of MGC Manager events that are not supported by the RMX 2000, see "MGC Manager Events that are not Supported by the RMX 2000”...
Page 248: Event Specific Fields
Some fields that were supported by the MGC Manager, are not supported by the RMX 2000. In addition, for some fields the RMX 2000 has a fixed value, whereas the MGC Manager supported multiple values. For more information about the MGC Manager fields and values, see the MGC Manager User’s Guide Volume II,...
Page 249 Polycom RMX 2000 Administrator’s Guide Table C-3 Event Fields for Event 1 - CONFERENCE START (Continued) Field Description Line Rate (cont.) 33 - 1024 kbps 34 - 4096 kbps Restrict Mode Not supported. Always contains the value 0. Audio Algorithm The audio algorithm.
Page 250 Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 Field Description Audio Tones The audio tones that were used in the conference, as follows: Bit 0 on - Entry tone Bit 1 on - Exit tone Bit 2 on - End time alert tone Alert Tone This field is only relevant if the end time alert tone is...
Page 251 Polycom RMX 2000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Chairperson The chairperson password for the conference. Password An empty field “” means that no chairperson password was assigned to the conference.
Page 252 Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Conference Lock Not supported. Flag Always contains the value 0. Maximum The maximum number of participants that can connect to Participants the conference at one time.
Page 253 Polycom RMX 2000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Lecturer This field is only relevant if the Lecture Mode Type is Lecture Mode. The name of the participant selected as the conference lecturer.
Page 254 Appendix C-CDR Fields - Unformatted File Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Info1 The contents of the conference information fields. Info2 These fields enable users to enter general information Info3 for the conference, such as the company name, and the contact person’s name and telephone number.
Page 255 Polycom RMX 2000 Administrator’s Guide Table C-7 Event Fields for Event 7 - PARTICIPANT DISCONNECTED Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Disconnection The disconnection cause. For more information about Cause possible values, see Table C-21, “Disconnection Cause...
Page 256 Appendix C-CDR Fields - Unformatted File Table C-8 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT Field Description Network Service The name of the Network Service. Name An empty field “” indicates the default Network Service. Restrict Not supported.
Page 257 Polycom RMX 2000 Administrator’s Guide Table C-9 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Network Type The type of network between the participant and the MCU, as follows: 2 - H.323...
Page 258 Appendix C-CDR Fields - Unformatted File Table C-9 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description IP Address The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Page 259 Polycom RMX 2000 Administrator’s Guide Table C-10 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows: 1 - Connected 8 - Secondary - the participant could not connect the...
Page 260 Appendix C-CDR Fields - Unformatted File Table C-11 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows: 0 - Dial-out 5 - Dial-in...
Page 261 Polycom RMX 2000 Administrator’s Guide Table C-11 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Identification This field is only relevant to dial-in participants. Method The method by which the destination conference is identified, as follows:...
Page 262 Appendix C-CDR Fields - Unformatted File Table C-11 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Bonding Phone Not supported. Number This field remains empty. Video Bit Rate The video bit rate in units of kilobits per second. A value of 4294967295 denotes auto, and in this case, the rate is computed by the MCU.
Page 263 Polycom RMX 2000 Administrator’s Guide Table C-12 Event Fields for Event 20 - BILLING CODE Field Description Participant Name The name of the participant who added the billing code. Participant ID The identification number, as assigned by the MCU, of the participant who added the billing code.
Page 264 Appendix C-CDR Fields - Unformatted File Table C-14 Event Fields for Event 22 - DTMF CODE FAILURE (Continued) Field Description Correct Data The correct DTMF code, if known. Failure Type The type of DTMF failure, as follows: 2 - The participant did not enter the correct conference password.
Page 265 Polycom RMX 2000 Administrator’s Guide Table C-16 Event Fields for Event 30 - GATEKEEPER INFORMATION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Gatekeeper Call ID The call ID in the gatekeeper records. This value makes it possible to match the CDR in the gatekeeper and in the MCU.
Page 266 Appendix C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 106 - USER SET END TIME Field Description New End Time The new conference end time set by the user, in GMT time. User Name The login name of the user who changed the conference end time.
Page 267: Disconnection Cause Values
Polycom RMX 2000 Administrator’s Guide Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: "Disconnection Causes” on page A-1. Table C-21 Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by the operator...
Page 268 Appendix C-CDR Fields - Unformatted File Table C-21 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. Remote busy H323 call close. Normal H323 call close. Remote reject H323 call close. Remote unreachable H323 call close. Unknown reason H323 call close.
Page 269 Polycom RMX 2000 Administrator’s Guide Table C-21 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP remote stopped responding SIP remote unreachable SIP transport error SIP bad name SIP trans error TCP invite SIP redirection 300 SIP moved permanently SIP moved temporarily...
Page 270 Appendix C-CDR Fields - Unformatted File Table C-21 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP unsupported media type SIP client error 420 SIP temporarily not available SIP client error 481 SIP client error 482 SIP client error 483 SIP client error 484 SIP client error 485 SIP busy here...
Page 271: Mgc Manager Events That Are Not Supported By The Rmx 2000
Polycom RMX 2000 Administrator’s Guide MGC Manager Events that are not Supported by the RMX 2000 The following MGC Manager events are not supported by the RMX 2000: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.
Page 272 Appendix C-CDR Fields - Unformatted File • Event 3108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 2 • Event 4001 - CONFERENCE START CONTINUE 3 C-36...
Page 273: Appendix D: Ad Hoc Conferencing And External Database Authentication
Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue. Ad Hoc conferencing is available in two modes: •...
Page 274: Ad Hoc Conferencing Without Authentication
Appendix D-Ad Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue. In this configuration, any participant connecting to the Entry Queue can start a new conference, and no security mechanism is applied.
Page 275: Ad Hoc Conferencing With Authentication
Polycom RMX 2000 Administrator’s Guide To enable this workflow, the following components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file requesting the Conference ID • An Ad Hoc-enabled Entry Queue with an assigned Profile...
Page 276: Entry Queue Level - Conference Initiation Validation With An External Database Application
Appendix D-Ad Hoc Conferencing and External Database Authentication Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: IP Endpoint Prefix in Gatekeeper - 925 IP Endpoint 925DefaultEQ Network...
Page 277 Polycom RMX 2000 Administrator’s Guide If this Conference ID is not registered in the database, the conference cannot be started and this participant is disconnected from the Entry Queue. The external database contains a list of participants (users), with their assigned parameters.
Page 278: Conference Access With External Database Authentication
Appendix D-Ad Hoc Conferencing and External Database Authentication application it must be configured to access the external database for authentication. • An Entry Queue IVR Service configured with the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication.
Page 279: Conference Access Validation - All Participants (Always
Polycom RMX 2000 Administrator’s Guide Conference access authentication can be implemented for all participants joining the conference or for chairpersons only. Conference Access Validation - All Participants (Always) Once the conference is created either via an Ad Hoc Entry Queue, or a...
Page 280 Appendix D-Ad Hoc Conferencing and External Database Authentication — Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU.
Page 281: Conference Access Validation - Chairperson Only (Upon Request
Polycom RMX 2000 Administrator’s Guide Conference Access Validation - Chairperson Only (Upon Request) An alternative validation method at the conference level is checking only the chairperson password with the external database application. All other participants can be checked only with the MCU (if the Conference...
Page 282 Appendix D-Ad Hoc Conferencing and External Database Authentication • If the correct conference password is entered, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant. •...
Page 283: System Settings For Ad Hoc Conferencing And External Database Authentication
Polycom RMX 2000 Administrator’s Guide System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Before a participant can initiate an Ad Hoc conference (with or without authentication), the following components must be defined: • Profiles Defines the conference parameters for the conferences that will be initiated from the Ad Hoc-enabled Entry Queue.
Page 284 Appendix D-Ad Hoc Conferencing and External Database Authentication • Conference IVR Service with Conference Access Authentication Enabled Set the Conference IVR Service to send authentication requests to the external database application to verify the participants’s right to connect to the conference as a standard participant or as a chairperson.
Page 285: Mcu Configuration To Communicate With An External Database Application
Polycom RMX 2000 Administrator’s Guide MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. To set the System Configuration flags: On the Setup menu, click System Configuration.
Page 286 PASSWORD defined for the MCU in the external database application. To use the WebCommander application as an external database application, the default password is POLYCOM. EXTERNAL_DB_ The URL of the external database application. DIRECTORY For more information about flag settings, see "...
Page 287: Enabling External Database Validation For Starting New Ongoing Conferences
Polycom RMX 2000 Administrator’s Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Page 288: Enabling External Database Validation For Conferences Access
Appendix D-Ad Hoc Conferencing and External Database Authentication Enabling External Database Validation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box. You can set the system to validate all the participants joining the conference or just the chairperson.
Page 289: Appendix E: Participant Properties Advanced Channel
Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info...
Page 290 RTCP report. If the actual annexes used are other than the declared annexes in the capabilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report.
Page 291 Polycom RMX 2000 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Out of Order The number of packets arriving out of order. The fol- lowing details are displayed: • Accumulated N - total number of packets that arrived out of order since the channel opened.
Page 292 Appendix E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indi- cate the delay and reordering of fragmented packets that require additional processing, but is not consid- ered a fault.
Page 293: Appendix F: Configuring Direct Connections To Rmx
Appendix F Configuring Direct Connections to RMX Direct connection to the Polycom RMX 2000 is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key. • Connect to the RMX’s Permanent Management Network for support purposes.
Page 294: Configuring The Workstation
Appendix F-Configuring Direct Connections to RMX The administrator’s Login name, Password, viewing and system permissions on the Permanent Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Management Network.
Page 295 Polycom RMX 2000 Administrator’s Guide In the Local Area Connection Status dialog box click the Properties button. In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the...
Page 296 Appendix F-Configuring Direct Connections to RMX Enter the IP address, Subnet mask and Default gateway for the workstation. The addresses needed for connection to either the RMX’s Default Management Network or Permanent Management Network are listed in Table F-1. Table F-1 Network Addresses IP Address Network Entity...
Page 297: Connecting To The Management Network
Polycom RMX 2000 Administrator’s Guide Connecting to the Management Network To connect a workstation directly to the RMX: Using a LAN cable, connect the workstation to the LAN 2 Port on the RMX’s back panel. LAN 2 Port Start the RMX Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address...
Page 298: Connecting To The Permanent Management Network
The Default IP Service has been deleted, followed by an RMX reset. For more information about First-time Power-up and the Fast Configuration Wizard see the RMX 2000 Getting Started Guide, "Procedure 3: First-time Power-up and Connection to MCU” on page 2-8.
Page 299 Polycom RMX 2000 Administrator’s Guide The Login dialog box appears. In the RMX Welcome Screen, enter the administrator’s Username and Password and click Login. The RMX Web Client starts and the RMX can be managed in the same manner as if you had logged on the Management Network.
Page 300 Appendix F-Configuring Direct Connections to RMX...
Page 301: Appendix G: Third Party Software Licenses
Appendix G Third Party Software Licenses This appendix provides the copyright statements for third party software products that are part of the Polycom RMX 2000. Table G-1 Third Party Licenses Software Source Name License Type License Conditions Apache License, See Note 1 (Apache) apache Version 2.0...
Page 302 Appendix G-Third Party Software Licenses Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions busybox-1.00 GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 303 Polycom RMX 2000 Administrator’s Guide Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions ethtool-3 GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 304 Third Party Licenses (Continued) Software Source Name License Type License Conditions grub GPL v2.0 and above Copyright 2007 as modified by Polycom. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 305 Polycom RMX 2000 Administrator’s Guide Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions mtd-20040621-1 GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 306 Appendix G-Third Party Software Licenses Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions popt-1.7 GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 307 Polycom RMX 2000 Administrator’s Guide Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions termcap-1.3.1 GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 308 Appendix G-Third Party Software Licenses Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions valgrind GPL v2.0 and above Copyright 2007. Distributed under the GPL License V. 2, which may be found at WWW.gnu.org/ copyleft/gpl.html. Copies of modified source code available upon request.
Page 309 Polycom RMX 2000 Administrator’s Guide Table G-1 Third Party Licenses (Continued) Software Source Name License Type License Conditions Libxml2 2.6.12 MIT License See Note 3 (MIT) below. ncurses 5.3 MIT License See Note 3 (MIT) below. zlib-1.2.1 Zlib See Note 4 (zlib) below.
Page 310 Note 1 (Apache) Copyright 2007. Licensed under the Apache License, Version 2.0 (the "License"); the code used in the RMX 2000 distribution has been modified by Polycom; You may not use the Apache software except in compliance with the License.
Page 311 • Neither the name of the Polycom nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS"...
Page 312 Appendix G-Third Party Software Licenses Note 3 (MIT) Copyright (c) 2007. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...

Polycom RMX 2000 Administrator's Manual

Conference Profiles

Meeting Rooms

Entry Queues, Ad Hoc Conferences and SIP Factories

Address Book

Conference and Participant Monitoring

Additional Conferencing Information

Users, Connections and Notes

Network Services

IVR Services

The Call Detail Record (CDR) Utility

RMX Utilities

Hardware Monitoring

Appendix A: Disconnection Causes

Appendix B: Active Alarms

Appendix C: CDR Fields - Unformatted File

Appendix D: Ad Hoc Conferencing and External Database Authentication

Appendix E: Participant Properties Advanced Channel

Information

Appendix F: Configuring Direct Connections to RMX

Appendix G: Third Party Software Licenses

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