Polycom RMX 2000 Administrator's Manual page 5

Users, Connections and Notes . . . . . . . . . . . . . . . . . . . 7-1
Listing Users .................................................................................... 7-2
Adding a New User ....................................................................... 7-3
Deleting a User ................................................................................ 7-4
Changing a User's Password ........................................................ 7-5
Connections ............................................................................................. 7-6
Viewing the Connections List ....................................................... 7-6
Notes ........................................................................................................ 7-7
Using Notes ..................................................................................... 7-7
Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
IP Services ................................................................................................ 8-1
Management Network ................................................................... 8-1
Default IP Service (Conferencing Service) .................................. 8-2
Modifying the Management Network ................................................ 8-4
Modifying the Default IP Service ....................................................... 8-10
Network Monitor .......................................................................... 8-22
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
IVR Services List ..................................................................................... 9-2
IVR Toolbar ..................................................................................... 9-3
Adding Languages ................................................................................. 9-4
Defining a New Conference IVR Service ............................................ 9-9
Defining a New IVR Service ......................................................... 9-9
Entry Queues IVR Service ................................................................... 9-23
Defining a New Entry Queue Service ....................................... 9-23
Setting a Conference IVR Service or Entry Queue IVR Service
as the Default Service ................................................................... 9-28
Modifying the IVR or Entry Queue Service Properties .......... 9-29
Replacing the Music File ..................................................................... 9-30
Adding a Music File ............................................................. 9-30
Creating Audio Prompts and Video Slides ...................................... 9-32
Recording an Audio Message ..................................................... 9-32
Creating a Welcome Video Slide ................................................ 9-36
Default IVR Prompts and Messages .................................................. 9-37
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . 10-1
The CDR File ......................................................................................... 10-2
CDR File Formats ......................................................................... 10-2
Polycom RMX 2000 Administrator's Guide
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