Starting Immediate Technical Support Information Collection - Brocade Communications Systems Brocade BladeSystem 4/24 User Manual

10. Click OK on the Technical SupportSave dialog box.
11. Click OK on the confirmation message.

Starting immediate technical support information collection

NOTE
The switch must be running Fabric OS 5.2.X or later to collect technical support data.
NOTE
The HBA must be a managed Brocade HBA.
NOTE
You must have the SupportSave privilege to perform this task.
To capture technical support and event information for specified devices, complete the following
steps.
1. Select Monitor > Technical Support > Switch/Host SupportSave.
2. Click the Generate Now tab, if necessary.
3. Click the Switches tab, if necessary, and complete the following steps.
4. Click the Hosts tab, if necessary, and complete the following steps.
5. Click OK on the Technical SupportSave dialog box.
6. Click OK on the confirmation message.
DCFM Enterprise User Manual
53-1001775-01
Starting immediate technical support information collection
Technical supportSave data is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.
The Technical SupportSave dialog box displays.
a. Right-click in the Available Switches table and select Expand All.
b. Select the switches you want to collect data for in the Available Switches table and click
the right arrow to move them to the Selected Switches and Hosts table.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the switches you want to collect data for in the Available Switches table and click
the right arrow to move them to the Selected Switches and Hosts table.
Technical supportSave data is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.
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