Cannot Transfer Call After Answer On An Outside Line - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Cannot Transfer Call after Answer on an Outside Line

Cannot Transfer Call after Answer on an
Outside Line
Possible Cause 1: There may be custom calling features (for example, call
waiting or three-way calling) from the local telephone
company that are interfering with system timer settings.
What to do: To check whether you have any custom calling
features, contact your local telephone company
representative.
• If you have custom calling features, Transfer usually
works. When it does not, warn the caller that a loud
tone will sound; then dial # while on the call and try to
transfer the call again. If you can transfer the call, you
have solved the problem. If you cannot, go to Possible
Cause 2. If you do not use the custom calling features,
ask the central office to remove them.
• If you have no custom calling features, go to Possible
Cause 2.
Issue 1
April 1999
118