Ucd Options - Samsung OfficeServ 500 Programming Manual

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[607] UCD OPTIONS

Sets up UCD options when an AA card has been installed. MMC 601 must have already
been used to define a UCD group with an overflow destination of an AA port or group.
(A group is preferred over a port because a group allows multiple paths into the AA card
and therefore has greater traffic handling capabilities.) When a group overflow timer in
MMC 601 expires, the caller will be routed to the AA card It is here that the caller is played
the UCD 'FIRST MESSAGE' and 'SECOND MESSAGE' while in queue. This will
continue until an agent becomes free or the caller is transferred to a final destination.
This MMC includes options to select messages to play to a caller. These messages can be
as follows:
Message
MESSAGES 01-48
MESSAGES 49-64
2-200
These can be created using the AAREC Soft button(programmed on
phones by using MMC 722 or 723). A total of two minutes of message time
is available and can be divided up into 1 to 48 messages.
These are pre-programmed as follows:
49 'Thank you for calling, please dial your party's extension number'.
50 'Invalid number, please try again'.
51 'I'm sorry, there is no answer'.
52 'I'm sorry, that station is busy'.
53 'One moment please'.
54 'Transferring'.
55 'I'll transfer you'.
56 'Good-bye'.
57 'Thank you'.
58 'Please hold for the operator'.
59 'Please hold for assistance'.
60 'Thank you, good-bye'.
61 'I'm sorry, all stations are presently busy'.
62 'I'm sorry, all stations are still busy'.
63 'Please call back later'.
64 'I'm sorry, not a valid selection'.
Description
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