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Samsung OfficeServ 7000 Series System Administration Manual

Officeserv 100 / 500 / 7000 series.
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System Administration Guide

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   Summary of Contents for Samsung OfficeServ 7000 Series

  • Page 1

    System Administration Guide...

  • Page 2

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS ABOUT THIS BOOK ... 1 SPECIAL FEATURES System Ring Plans ... 2 Manual Ring Plan Change ... 2 Temporary Ring Plan Override ...2 Calling The System Operator ... 3 Operator Recalls ... 3 Executive Barge-in ... 3 Walking Class of Service ...4 In/Out of Group ...4 Direct Inward System Access (DISA) ...

  • Page 4

    SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ... 10 Customer Level Access Using the PROG Key ...10 Change Feature Passcode ...11 Set Date and Time Display ... 11–12 Reset Station Passcodes to Default ... 12–13 Program Station Names...13–15 Program Trunk Names ...16 Program Station Group Names ...17 Program System Speed Dial Numbers ...

  • Page 6: About This Book

    Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse.

  • Page 7: Special Features

    SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different oper- ators during different lunch shifts and Saturday or evening hours of operation.

  • Page 8: Calling The System Operator

    CALLING THE SYSTEM OPERATOR Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.

  • Page 9: Walking Class Of Service

    The number of groups available to choose from may vary depending on your OfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system type: OfficeServ 500 40 Groups &...

  • Page 10: Direct Inward System Access (disa)

    From outside of the office, selected individuals can call into the OfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, they can make outside calls using the office lines or call stations within the system.

  • Page 11: Disa Security

    • Replace the handset. As it is impossible to prevent unauthorized access to your telephone sys- tem by hackers, we suggest that you do not turn the DISA feature on unless you intend to use it. If you do use this feature, it is good practice to fre- quently change passcodes and periodically review your telephone records for unauthorized use.

  • Page 12: Authorization Codes

    NOT VERIFIED When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED ACCOUNT CODES •...

  • Page 13

    lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. • Lift the handset or press the SPK or MONITOR key. •...

  • Page 14: Caller Id Special Features

    The system has a system-wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver- sion and 50 calls on the OfficeServ 100 that rang but were not answered and were accompanied with valid CID information.

  • Page 16

    This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 18: System Administrator Programming

    SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany.

  • Page 19: Change Feature Passcode

    CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long.

  • Page 20: Reset Station Passcodes To Default

    Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. ACTION 1. Press TRSF and then dial 505 Display shows 2. Enter the new time and date using the above format 3.

  • Page 21: Program Station Names

    2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right 3. Press HOLD to reset the passcode 4. Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program...

  • Page 22

    4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters. DEFAULT DATA: NONE Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position.

  • Page 23

    iDCS / ITP / DS 5000 KEYSETS COUNT DIAL 0 < DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL , When the character you want appears on the same dial pad key as the previ- ous character, press UP to move the cursor one space to the right.

  • Page 24: Program Trunk Names

    Program Station Names and press the right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program DISPLAY [701] TRUNK NAME [704] TRUNK NAME [704] TRUNK NAME SAMSUNG...

  • Page 25: Program Station Group Names

    4. Press the left or right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program DISPLAY [501] SGR NAME [505] SGR NAME [505] SGR NAME SAMSUNG...

  • Page 26: Program System Speed Dial Numbers

    861. See your service company to increase or decrease the system list. The speed dial codes are 500 a line access code and the telephone number to be dialed.The access code can be any line group, individual line, station group or individual extension.The speed dial number can be up to 24 characters long including ,, #, FLASH and PAUSE.

  • Page 27

    iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT Transfer Speaker DS 5000 SERIES KEYSETS 7S KEYSET PROGRAMMABLE KEYS LAYOUT 21D KEYSET PROGRAMMABLE KEYS LAYOUT Open customer programming and follow the instructions below. ACTION 1. Press TRSF and then dial 705 Display shows the first number 2.

  • Page 28: Program System Speed Dial Names

    4. Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program SYS SPEED NAME 505: DISPLAY SYS SPEED NAME 500: SYS SPEED NAME 505: SYS SPEED NAME 505:SAMSUNG...

  • Page 29: Program Personal Speed Dial Numbers For Other Stations

    (00–09) and can be assigned more in blocks of ten (up to a maximum of fifty num- bers). Each speed dial number consists of a line access code and the telephone number to be dialed. The access code can be any line group, individual line, station group or individual extension.

  • Page 30

    iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT Transfer Speaker DS 5000 SERIES KEYSETS 7S KEYSET PROGRAMMABLE KEYS LAYOUT 21D KEYSET PROGRAMMABLE KEYS LAYOUT Open customer programming and follow the instructions below. ACTION 1. Press TRSF and then dial 105 Display shows 2.

  • Page 31: Program Personal Speed Dial Names For Other Stations

    Each individual station user can program his/her own names but in cases where it is impractical or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial names. The station speed dial codes are 00–49.

  • Page 32: Create Programmed Station Messages

    2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor 3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected 4.

  • Page 33: Set Alarm/appointment Reminder With Message

    OR press SPK to store and advance to the next program SET ALARM/APPOINTMENT REMINDER WITH MESSAGE Keyset users can set their own alarms but standard telephone users cannot. The system administrator can set alarm/appointment reminders for other stations in the system. PROGRAM KEYS UP &...

  • Page 34

    2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press ANS/RLS to select all stations – 3. Dial 1 3 to select the alarm (e.g., 2) OR press UP or DOWN to select the alarm and press the right soft key to move the cursor OR press the left soft key to...

  • Page 35: Managing Key Assignments

    MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the program- mable keys for easy one touch operation of frequently used features. An extender is a number that makes an otherwise general key very specific. Add- ing the digit “4”...

  • Page 36

    PROGRAM KEYS UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. Open customer programming and follow the instructions below. ACTION 1. Press TRSF and then dial 107 Display shows the first station 2.

  • Page 37: Programming Account Codes

    PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries. PROGRAM KEYS KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data.

  • Page 38: Station Timers

    STATION TIMERS Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: NO ANS FWD No Answer Forward This is the amount of time a call will ring at a station before it forwards to the Forward No Answer destination.

  • Page 39: Adding Names To The Translation Table

    OfficeServ 7100, and OfficeServ 7200 and OfficeServ 7400 systems or 2000 entries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 sys- tem with each entry comprised of a ten digit telephone number and a 16 digit name. See Program Station Names.

  • Page 40

    2 above OR press SPK to save and advance to next MMC OR press TRSF to save and exit programming DEFAULT DATA: NONE DISPLAY TRANSLATION:(001) DIGIT: TRANSLATION:(005) DIGIT:_ TRANSLATION:(005) DIGIT:3054264100 TRANSLATION:(005) SAMSUNG TELECOM...

  • Page 41: Holiday

    HOLIDAY This program provides the ability to set as many as 20 different holidays. Each hol- iday will override the System Operating Mode for that particular date with a pro- grammed ring plan. PROGRAM KEYS UP & DOWN - Used to scroll through options. KEYPAD - Used to enter selections.

  • Page 42: Customer Set Relocation

    CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- low this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERROR: NO MATCH message.

  • Page 43

    [DCS Keysets and 32 button AOM not supported on the OS 7100].

  • Page 44: System Maintenance Alarms

    SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

  • Page 45

    N O T E S...

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    F F E E A A T T U U R R E E S S A A N N D D S S P P E E C C I I F F I I C C A A T T I I O O N N S S The OfficeServ telephone systems have preset (default) feature access codes that use the following number plan.

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