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OfficeServ 500
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
2
ITP-5112L USER GUIDE
3
ITP-5121D USER GUIDE
4
ITP-5107S USER GUIDE
5
DS 5000 SERIES USER GUIDE
6
iDCS KEYSET USER GUIDE
7
DCS KEYSET USER GUIDE
8
STANDARD TELEPHONE USER GUIDE
9
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
10
AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION
ADMINISTRATION GUIDE
11
iDHS SYSTEM ADMINISTRATION GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.4
CHANGING YOUR PASSCODE ......................................................... 1.5
CALL FORWARDING .......................................................................... 1.6
SETTING YOUR ANSWER MODE ..................................................... 1.8
PROGRAMMING YOUR STATION'S NAME ....................................... 1.9
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12
ADDING EXTENDERS TO KEYS ..................................................... 1.13
CHECKING STATION STATUS ........................................................ 1.14
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15
SETTING STATION ON/OFF OPTIONS .......................................... 1.16
SELECTING A RING TONE .............................................................. 1.19
ALARM REMINDER ........................................................................... 1.20
STATION VOLUME ............................................................................ 1.21
SETTING A PROGRAMMED MESSAGE .......................................... 1.23
ALARM REMINDER WITH MESSAGE ............................................. 1.24
CALLER ID DISPLAY ......................................................................... 1.25
Home Page
TABLE OF CONTENTS MAY 2006
C O N T E N T S
Table of Contents
USER INSTRUCTIONS
PAGE

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   Summary of Contents for Samsung OfficeServ 500

  • Page 1

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS MAY 2006 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N...

  • Page 2

    Table of Contents Home Page OfficeServ 500 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2006 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.

  • Page 3

    Table of Contents Home Page OfficeServ 500 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2006 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 4

    Table of Contents Home Page OfficeServ 500 PROGRAMMING TECHNICAL MANUAL PART 1 MAY 2006 • ITP and DS 5000 Series KEYSETS This diagram illustrates the keys on an ITP 5121-D keyset. The ITP and DS 5000 keysets have keys that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 5: Locking Your Keyset

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

  • Page 6: Changing Your Passcode

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

  • Page 7: Call Forwarding

    TECHNICAL MANUAL PART 1 MARCH 2004 1.4 CALL FORWARDING The OfficeServ 500 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

  • Page 8

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 [201] FORWARD Dial 0 – to select forward type 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor [201] FORWARD Dial destination number (e.g., 201)

  • Page 9: Setting Your Answer Mode

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 10: Programming Your Station's Name

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2006 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,”...

  • Page 11

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2006 • iDCS, DS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7...

  • Page 12

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.

  • Page 13

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.

  • Page 14: Adding Extenders To Keys

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:...

  • Page 15: Checking Station Status

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet (1–2)/Slot (1–10)/(1–48) PICKUP GROUP None, 01–30...

  • Page 16: Changing Your Time And Date Display

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options:...

  • Page 17: Setting Station On/off Options

    OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 500 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call AUTO HOLD on hold if a CALL button, trunk key or trunk route key is pressed during that call.

  • Page 18

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 FEATURES DESCRIPTION When set to OFF an OHVA will be heard through the keyset speaker rather than the SECURE OHVA handset. NOT FOR USA This option determines whether CO calls...

  • Page 19

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 [201] STN ON/OFF If option 07 from above list is dialed at DISPLAY :TIME Step 2 [201] STN ON/OFF If option 08 from above list is dialed at...

  • Page 20: Selecting A Ring Tone

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111...

  • Page 21: Alarm Reminder

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 22: Station Volume

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...

  • Page 23

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 [201] STN VOLUME If option 1 from above list is dialed at step 2 OFF-RING VOL:4 [201] STN VOLUME If option 2 from above list is dialed at step 2...

  • Page 24: Setting A Programmed Message

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 25: Alarm Reminder With Message

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0.

  • Page 26: Caller Id Display

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set.

  • Page 27

    Table of Contents Home Page OfficeServ 500 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 [201] ANI DISP 2. Dial 0 or 1 to select CID or ANI NUMBER FIRST Press UP or DOWN to select CID or ANI and...

  • Page 28

    Home Page Table of Contents ITP-5112L ITP-5112L User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2006...

  • Page 29: Table Of Contents

    CALL PROCESSING Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior System Hold ............................23 notice to make changes in design or components of equipment as engineering and manufacturing Exclusive Hold ..........................23...

  • Page 30: Table Of Contents

    Table of Contents ITP-5112L Home Page Hold Recall ............................24 Background Music ........................40 Consultation Hold ........................24 Established Call Pick-Up ......................41 Retrieving Calls Held at Another Station................24 Appointment Reminder/Alarm Clock..................41 Transferring Calls ..........................25 Door Phone Calls ........................43-44 Transfer with Camp-On ......................25 Executive/Secretary Hotline......................44 Transfer to Voice Mail ........................26 Group Listening ..........................46 Call Waiting............................26...

  • Page 31: Table Of Contents

    Inquire Caller ID Park/Hold Info ....................63 Reviewing Past Caller ID Calls ....................64 APPLICATION PROGRAM MENUS ........65 Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the PhoneBook ............................65 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. E-Diary ..............................65 Message............................66 The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data.

  • Page 32: Volume Controls

    Table of Contents ITP-5112L Home Page TERMINAL STATUS INDICATOR THINGS YOU SHOULD KNOW The terminal status indicator light is positioned on the top right corner of the key- set above the display. The terminal status indicator is a tri-colored (red, green, and USER ORIENTATION amber) light that provides greater visibility of your keysets status than the indi- vidual button LEDs.

  • Page 33: Hold Button, Speaker Button

    Table of Contents ITP-5112L Home Page SCROLL BUTTON ASSEMBLY SCREEN BUTTON The scroll button is actually a type of thumbwheel assembly. You may use it to The 5112L incorporates a SCREEN button. This button allows you to choose your scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards keyset’s idle screen display.

  • Page 34: Feature Access Codes

    Table of Contents ITP-5112L Home Page Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and SYSTEM TONES right of the ENTER button. These icons are used to navigate directly to The system provides several tones to assist you. Some of these tones are already particular programming options from the CALENDAR screen.

  • Page 35: Important Notes

    IP network. The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000 Series systems over IP. This is assumed regardless of whether the IP keyset is on a local or remote network.

  • Page 36: Initializing The Itp-5112l

    The station numbers will be automatically set by the OfficeServ 100, the MENU STRUCTURE OfficeServ 500, or the OfficeServ 7000 Series systems once the necessary infor- mation has been entered into the IP keyset. Enter ID and password of the server, The IP SETUP MENU is configured as follows: as described below to register the phone.

  • Page 37: Navigating The Menus

    Table of Contents ITP-5112L Home Page 6. FACTORY RESET • If [1. Manual IP] is selected, the user must enter the IP address, subnet mask, and gateway value for the customer network that the 5112L resides on. This option resets ITP to factory default settings. •...

  • Page 38

    Table of Contents ITP-5112L Home Page Load and Upgrade Set/Modify You must input the ID assigned to your ITP phone. See your phone system admin- istrator to get this value. Press the [ENTER] button to save and exit. The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s soft- ware version.

  • Page 39: Outside Calls, Making An Outside Call, Making Calls From The Call Log, Answering A Call

    Table of Contents ITP-5112L Home Page DIALING FROM THE OUTGOING / OUTSIDE CALLS INCOMING MENU • From the station idle screen, press the MENU button and select PHONE- Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the SCREEN button.

  • Page 40: Recall Dial Tone, Sending A Flash, Busy Line Queuing With Callback

    Table of Contents ITP-5112L Home Page While a call is ringing in, press the SCREEN button to display the programma- CANCELING CALLBACK ble button screen. This will enable you to view and invoke any of the station A callback will be canceled if not answered within 30 seconds. If you have set a features that you may wish.

  • Page 41: Auto Answer Mode, Intercom Calls, Calling Other Stations, Answering Intercom Calls, Voice Announce Mode

    Table of Contents ITP-5112L Home Page AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • Your microphone and speaker are turned on and you can speak handsfree. •...

  • Page 42: Call Processing, System Hold, Exclusive Hold, Calling Your System Operator

    Table of Contents ITP-5112L Home Page If the Hot Keypad feature has been turned off, you must first lift the handset CALL PROCESSING or press the SPEAKER button before dialing. AUTO CAMP-ON SYSTEM HOLD When you want to automatically camp on to a busy station without pressing the When you are connected to any call, press HOLD.The call will flash at the keyset.

  • Page 43: Hold Recall, Transferring Calls, Consultation Hold

    Table of Contents ITP-5112L Home Page HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can •...

  • Page 44: Call Waiting, Conference Calls

    Table of Contents ITP-5112L Home Page TRANSFER TO VOICE MAIL NOTE: To leave the conference, hang up. Control is passed to the next internal sta- tion. If there are no internal stations and you wish to leave outside lines connect- This feature is used to send a call directly to a voice mailbox.Your keyset must have ed together in a trunk to trunk conference, press the CONFERENCE button plus a correctly programmed VT button to accomplish this.

  • Page 45: Forwarding Calls, Call Forward Options

    Table of Contents ITP-5112L Home Page Using Conference Groups From the LCD: • Press the MENU button, scroll to the CALL FORWARD icon, press ENTER. • From the idle condition press the CONFERENCE button. • Scroll to the desired Forward Option. Press ENTER button. •...

  • Page 46: Group Call Pickup, Speed Dialing, Privacy Release

    (01-20 on the OfficeServ 100, 01-99 on the SPEED DIALING OfficeServ 500 M, and 01-99 on the OfficeServ 500 L and OfficeServ 7000 You can dial a preprogrammed telephone number stored in the system-wide Series) or press the flashing GROUP PICKUP button if available.

  • Page 47: One Touch Speed Dialing, Directory Dialing, Programming Personal Speed Dial Numbers

    Table of Contents ITP-5112L Home Page 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. • While on-hook, press TRANSFER and then dial 105. Enter the speed dial number of the party you wish to call. When the number •...

  • Page 48: Last Number Redial, Pulse To Tone Changeover

    Table of Contents ITP-5112L Home Page DIAL - Dials the displayed number. AUTOMATIC REDIAL/RETRY PREVIOUS - Moves you to the previous entry. When you are making an outside call and you receive a busy signal, the system can EXIT - Exit programming and return to idle screen. automatically redial the number for you.

  • Page 49: Paging And Messaging, Meet Me Page

    To make an announcement through the keyset speakers in the idle condition: When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The OfficeServ 100, OfficeServ 500, and OfficeServ •...

  • Page 50: Programmed Messages, Returning Messages

    Table of Contents ITP-5112L Home Page • You will be connected to the parked call. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. NOTES: If a message has been left at your keyset by a keyset in Auto Answer, you must If the call is not retrieved within a pre-programmed period of time, it will recall manually cancel the message after it has been returned.

  • Page 51: Convenience Features, Do Not Disturb, Background Music

    Table of Contents ITP-5112L Home Page ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.

  • Page 52

    Table of Contents ITP-5112L Home Page From the LCD: • Write your message using the dial pad buttons. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For • Press MENU button. example, if your message is “TAKE MEDICATION”...

  • Page 53: Room Monitor

    Table of Contents ITP-5112L Home Page message and press ENTER (while maintaining contact with t he caller). This CALLING THE DOOR PHONE/ method does not give you the option to transfer the call to another station. ROOM MONITOR • Take necessary action (take message, etc.) You may call the door phone and listen to what may be happening outside or in To set up the Executive/Secretary messages (10 each): another room.

  • Page 54: Group Listening, Account Codes

    Table of Contents ITP-5112L Home Page • Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert • Press CANCEL to return to Main Config Menu—OR—press END to return to all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, idle screen.

  • Page 55: Ohva Block, Ame Password, Ohva Reject

    Table of Contents ITP-5112L Home Page OHVA BLOCK CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the AME PASSWORD button again and cancel the blocking.

  • Page 56: Select Ring Tone, Change Your Passcode, Automatic Hold

    Table of Contents ITP-5112L Home Page SELECT RING TONE SET ANSWER MODE (INTERCOM) Each ITP-5112L user can select from a variety of ring tones. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions).

  • Page 57: Key Confirmation Tone, Headset Operation, Hot Keypad, Ring Preference

    Table of Contents ITP-5112L Home Page From the LCD: From the LCD: • Press MENU button • Press MENU button. • Scroll to SETUP option and press ENTER. • Scroll to SETUP option, press ENTER. • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and •...

  • Page 58

    Table of Contents ITP-5112L Home Page • With the handset on-hook, press TRANSFER and then dial 110. • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme- • Dial 061 to turn ring preference on or 060 to turn it off. diately enter the option.

  • Page 59: Dial By Name, Directory Information, Call Log, Call Progress Displays

    Table of Contents ITP-5112L Home Page DIAL BY NAME DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a DIRECTORY INFORMATION directory name list.

  • Page 60: Viewing Message Indications, Personal Speed Dial Names, Auto Timer, Timer Function

    Table of Contents ITP-5112L Home Page DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the dis- You can view all of your message indications before you return them: play until the call duration timer comes on automatically or the TIMER button is •...

  • Page 61: Lcr With Clear, Text Messaging

    Table of Contents ITP-5112L Home Page STATION 201: LINDA STATION 205: JOHN LCR WITH CLEAR received a call on line 702 is talking on line 701 When you are making outside call using LCR and dial an incorrect digit, you can Talking on line 702 press the CLEAR soft key to reenter the telephone number.

  • Page 62: Storing A Caller Id Number, Selecting Your Caller Id Display

    Table of Contents ITP-5112L Home Page STORING A CALLER ID NUMBER CALLER ID At any time during an incoming call that provides CID information, you may save the CID number as a speed dial number in your personal speed dial list. To store a SELECTING YOUR CALLER ID DISPLAY Caller ID number in a personal speed dial bin: You can decide if you want to see the Caller ID name or Caller ID number in the...

  • Page 63

    Table of Contents ITP-5112L Home Page REVIEWING PAST CALLER ID CALLS APPLICATION PROGRAM MENUS This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you Much of the call processing of the ITP 5112L can be accomplished by using the answered and calls that rang your keyset but that you did not answer.

  • Page 64: Call Forward

    Table of Contents ITP-5112L Home Page 3. DAILY PLANNER: See Alarm Reminder Programming Section. b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message fro the Message Box. When selected a list of saved messages will be 4. MEMO PAD: Self memo feature.

  • Page 65

    Table of Contents ITP-5112L Home Page 4. AOM PAGE SETUP 7. OUT CODE SETUP 5. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- 8. NETWORK INFO: Provides all IP network related information. plete the call, or overlap - direct out dial) MY PHONE •...

  • Page 66

    Table of Contents ITP-5112L Home Page ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber. A Subscriber is a person that has been authorized access to the vari- •...

  • Page 67

    Table of Contents ITP-5112L Home Page SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 68: Getting Started, Listen To Your Messages, Subscriber Services Menu

    Table of Contents ITP-5112L Home Page GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 69

    Table of Contents ITP-5112L Home Page Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 70: Personal Greetings

    Table of Contents ITP-5112L Home Page Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 71

    Table of Contents ITP-5112L Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 72

    Table of Contents ITP-5112L Home Page Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 73: Personal Services

    Table of Contents ITP-5112L Home Page PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely PERSONAL SERVICES changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 74: Keyset User Features, Call Record

    Table of Contents ITP-5112L Home Page Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 75: Calling Code

    Table of Contents ITP-5112L Home Page PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. _________________________ _________________________ _________________________...

  • Page 76

    Table of Contents ITP-5112L Home Page PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 77

    Home Page Table of Contents ITP-5121D ITP-5121D User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2006...

  • Page 78

    Forwarding Calls......................25–26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................27 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................27...

  • Page 79

    ITP-5121D Home Page Table of Contents DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................29 AME Password ........................43 Programming Personal Speed Dial Numbers ..........29–30 Auto Camp-On ........................43 One Touch Speed Dialing....................30 Select Ring Tone ......................43 Last Number Redial ......................30 Change Your Passcode ....................43 Manual Retry with Redial ....................31 Set Answer Mode (Intercom) ..................44 Save Number with Redial....................31...

  • Page 80

    Accessing your Mailbox ....................65 SVMi E-Series Subscriber Services Menu Diagram ........66–67 Getting Started .......................68 Samsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of the Listen to your Messages .....................68 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Subscriber Services Menu ..................68 Listening to Old or New Messages .................69...

  • Page 81: Call Indications

    ITP-5121D Home Page Table of Contents Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 82

    ITP-5121D Home Page Table of Contents CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 83

    ITP-5121D Home Page Table of Contents ITP-5121D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button...

  • Page 84

    This manual assumes that the ITP keysets are connected to a functioning local IP network. The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000 3.NETWORK SETUP 5.SYSTEM SERVER SETUP...

  • Page 85: Menu Structure

    ITP-5121D Home Page Table of Contents IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D The IP SETUP MENU is configured as follows: phone is connected to the power supply or Power over Ethernet LAN port. 1.

  • Page 86

    ITP-5121D Home Page Table of Contents NAVIGATING THE MENUS Setting IP Manually • From the “Network Mode Setup” Menu, When programming within various menu options, information can be entered via 1.NETWORK MODE SET UP select [1. MANUAL IP] and press ENTER. the dial pad keys using [0]-[9] and [,] dial keys, as well as utilizing the navigation 2.IP ADDRESS SET UP Next, press the END button to get to the...

  • Page 87

    ITP-5121D Home Page Table of Contents NOTE: In the [3. NETWORK SET UP MENU], [1. NETWORK MODE SETUP] option, System Server Setup when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be dis- The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to played on the LCD.

  • Page 88: Answering An Outside Call

    ITP-5121D Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 89

    ITP-5121D Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...

  • Page 90

    ITP-5121D Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 91

    ITP-5121D Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

  • Page 92: Forward All Calls, Forward Busy, Forward No Answer

    ITP-5121D Home Page Table of Contents HOLD and then the flashing button OR FORWARDING CALLS Finish the first call and hang up; the waiting call will ring. You may forward your calls to another station, group of stations or an external •...

  • Page 93: Forward Follow Me

    FORWARD DND GROUP NUMBERS 01-20 OfficeServ 100 To forward your phone when you activate DND. 01-99 OfficeServ 500 M • Dial 605 plus the extension number or group number. 01-99 OfficeServ 500 L • Receive confirmation tone and hang up.

  • Page 94

    ITP-5121D Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. To Release Privacy: This is the technical name for dialing from a telephone as it has been for many years.

  • Page 95: Chain Dialing

    ITP-5121D Home Page Table of Contents For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.

  • Page 96

    ITP-5121D Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 97

    ITP-5121D Home Page Table of Contents MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, • Lift the handset. press it and dial the number that was announced. If you have a PARK button, •...

  • Page 98

    ITP-5121D Home Page Table of Contents NOTES: CONVENIENCE FEATURES Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset DO NOT DISTURB or press the SPEAKER button before you begin dialing.

  • Page 99

    ITP-5121D Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 100

    ITP-5121D Home Page Table of Contents GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want Use this feature when you want to send a brief 500ms ring burst to another sta- other people to hear the distant party’s voice over the speaker: tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing).

  • Page 101

    ITP-5121D Home Page Table of Contents OHVA BLOCK CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the AME PASSWORD button again and cancel the blocking.

  • Page 102

    ITP-5121D Home Page Table of Contents Your keyset may be equipped with a Headset mode button. If it is so equipped SET ANSWER MODE (INTERCOM) pressing this button while the light is out will cause the keyset to enter headset You can receive internal calls in one of three modes (see Answering Intercom Calls mode and the light will illuminate to indicate this.

  • Page 103

    ITP-5121D Home Page Table of Contents AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When This option allows you to dial digits then press the SEND button to make the call (like a cellphone).

  • Page 104

    ITP-5121D Home Page Table of Contents CALL LOG DISPLAY FEATURES The system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a INTERACTIVE DISPLAY KEYS review list.

  • Page 105: Alarm Reminder Messages

    ITP-5121D Home Page Table of Contents CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is You can view all of your message indications before you return them: helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER •...

  • Page 106

    ITP-5121D Home Page Table of Contents DIAL 7 MANAGING KEY ASSIGNMENTS DIAL 8 You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. DIAL 9 •...

  • Page 107

    ITP-5121D Home Page Table of Contents TEXT MESSAGING Press TRANSFER This feature allows two digital keyset users to respond to each other with prepro- Transfer: grammed text messages. After receiving an Off Hook Voice Announcement or RETURN Station Camp-On, you may respond with a text message while continuing to talk Dial 205 and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.

  • Page 108

    Caller ID translation table. On 5ESS and NI2 PRI circuits both name usually be found in the front section of the telephone direc- and number support is provided on the OfficeServ 100, OfficeServ 500, and tory. OfficeServ 7000 Series systems.

  • Page 109

    ITP-5121D Home Page Table of Contents VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you If you are informed that an incoming call is on hold or has been parked for you, can press the NEXT button to display the Caller ID information associated with you may view the Caller ID information before you retrieve the call.This may influ- the call in queue at your keyset.

  • Page 110: Menu Options

    ITP-5121D Home Page Table of Contents • If you have entries in your review list, the most recent call will be shown first. SPECIAL APPLICATION MENU • You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Below are instructions for additional call processing and special applications that Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 111

    ITP-5121D Home Page Table of Contents 2. ALL FWD NO. • Press END to exit programming. 3. BUSY FWD NO. 4. NOANS FWD NO. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial 5. DND FWD NO. Numbers.

  • Page 112

    ITP-5121D Home Page Table of Contents ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber. A Subscriber is a person that has been authorized access to the vari- •...

  • Page 113

    ITP-5121D Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 114

    ITP-5121D Home Page Table of Contents GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 115

    ITP-5121D Home Page Table of Contents Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 116

    ITP-5121D Home Page Table of Contents Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 117

    ITP-5121D Home Page Table of Contents Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 118

    ITP-5121D Home Page Table of Contents Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 119

    ITP-5121D Home Page Table of Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely PERSONAL SERVICES changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 120

    ITP-5121D Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.

  • Page 121

    ITP-5121D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. _________________________ _________________________ _________________________...

  • Page 122

    ITP-5121D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 123

    Home Page Table of Contents ITP-5107S ITP-5107S User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2006...

  • Page 124: Table Of Contents

    Forwarding Calls......................23–24 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................25 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................25...

  • Page 125

    Table of Contents ITP-5107S Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................27 AME Password ........................41 Programming Personal Speed Dial Numbers ..........27–28 Auto Camp-On ........................41 One Touch Speed Dialing....................28 Select Ring Tone ......................41 Last Number Redial ......................28 Change Your Passcode ....................41 Manual Retry with Redial ....................29 Set Answer Mode (Intercom) ..................42 Save Number with Redial....................29...

  • Page 126

    ABOUT THIS BOOK Personal Greetings ....................67 Mailbox Administration ..................69 Message Broadcast ......................71 Samsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of the Personal Services ....................72 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Personal Administration Settings ................73 Keyset User Features ....................74 The ITP-5107S IP keyset represents a new concept of Internet phone, in that it uses Shortcuts ..........................76...

  • Page 127

    Table of Contents ITP-5107S Home Page Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 128

    Table of Contents ITP-5107S Home Page CONFERENCE BUTTON SYSTEM TONES The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- The system provides several tones to assist you. Some of these tones are already tion or trunk).

  • Page 129

    IP network. The local IP network must be able to communicate with the MCP and MGI card in the OfficeServ 100, OfficeServ 500, or in the OfficeServ 7000 Series systems over IP. This is assumed regardless of whether the IP keyset is...

  • Page 130: Setup Menu

    Table of Contents ITP-5107S Home Page 6.FACTORY RESET ITP-5107S SETUP 7.REBOOT INITIALIZING THE ITP-5107S NAVIGATING THE MENUS Once the IP setup menu is displayed, you can move to each menu by using the Initially the ITP-5107S IP keyset will need to be setup to operate within the users buttons as described below: network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change.

  • Page 131

    Table of Contents ITP-5107S Home Page MENU STRUCTURE SETTING THE NETWORK PARAMETERS The IP SETUP MENU is configured as follows: Utilize the following programming steps to program the ITP-5107S keyset to operate within the users network. YOU CAN SELECT THE SYSTEM EASY WIZARD 1.

  • Page 132

    Table of Contents ITP-5107S Home Page • Select the [3. NETMASK SET UP] menu System Server Setup INPUT NETMASK & PRESS OK and press SPEAKER, the LCD will display xxx.xxx.xxx.xxx the following message and the user can From the Main Setup Menu, the fifth item [5. SYSTEM SERVER SET UP] sets or enter a new Netmask IP address.

  • Page 133

    Table of Contents ITP-5107S Home Page RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 134

    Table of Contents ITP-5107S Home Page BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...

  • Page 135

    Table of Contents ITP-5107S Home Page CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 136

    Table of Contents ITP-5107S Home Page • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

  • Page 137

    Table of Contents ITP-5107S Home Page Finish the first call and hang up; the waiting call will ring. FORWARDING CALLS • Lift the handset. You may forward your calls to another station, group of stations or an external NOTE: Intercom calls will not go on Automatic Hold. telephone number.

  • Page 138

    FORWARD DND GROUP NUMBERS 01-20 OfficeServ 100 To forward your phone when you activate DND. 01-99 OfficeServ 500 M • Dial 605 plus the extension number or group number. 01-99 OfficeServ 500 L • Receive confirmation tone and hang up.

  • Page 139

    Table of Contents ITP-5107S Home Page PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.

  • Page 140

    Table of Contents ITP-5107S Home Page For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.

  • Page 141

    Table of Contents ITP-5107S Home Page • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 142

    Table of Contents ITP-5107S Home Page MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, • Lift the handset. press it and dial the number that was announced. If you have a PARK button, •...

  • Page 143

    Table of Contents ITP-5107S Home Page NOTES: CONVENIENCE FEATURES Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset DO NOT DISTURB or press the SPEAKER button before you begin dialing.

  • Page 144

    Table of Contents ITP-5107S Home Page ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 145

    Table of Contents ITP-5107S Home Page GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want Use this feature when you want to send a brief 500ms ring burst to another sta- other people to hear the distant party’s voice over the speaker: tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing).

  • Page 146

    Table of Contents ITP-5107S Home Page OHVA BLOCK CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the AME PASSWORD button again and cancel the blocking.

  • Page 147

    Table of Contents ITP-5107S Home Page HOT KEYPAD SET ANSWER MODE (INTERCOM) On your phone system your keyset’s keypad can be made “live” or “hot” so that it is You can receive internal calls in one of three modes (see Answering Intercom Calls not necessary to lift the handset or press the SPEAKER button before you begin under Intercom Calls for descriptions): dialing.

  • Page 148

    Table of Contents ITP-5107S Home Page connected to the CO call. In order for this option to work the station must also be DISPLAY FEATURES programmed for auto answer (see SET ANSWER MODE). • While on hook, press TRANSFER and then dial 110. INTERACTIVE DISPLAY KEYS •...

  • Page 149

    Table of Contents ITP-5107S Home Page CALL LOG CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 150

    Table of Contents ITP-5107S Home Page VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.

  • Page 151

    Table of Contents ITP-5107S Home Page MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.

  • Page 152

    Table of Contents ITP-5107S Home Page Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 153

    Caller ID translation table. On 5ESS and NI2 PRI circuits both name If the Hot Keypad feature has been turned off, you must first lift the handset and number support is provided on the OfficeServ 100, OfficeServ 500, and or press the SPEAKER button before you begin dialing.

  • Page 154

    Table of Contents ITP-5107S Home Page INQUIRE CALLER ID PARK/HOLD INFO NOTES: Each keyset defaults with ten review bins. Please see your system administra- If you are informed that an incoming call is on hold or has been parked for you, tor to determine the number of bins assigned to your keyset.

  • Page 155

    Table of Contents ITP-5107S Home Page ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber. A Subscriber is a person that has been authorized access to the vari- •...

  • Page 156

    Table of Contents ITP-5107S Home Page SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 157

    Table of Contents ITP-5107S Home Page GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 158

    Table of Contents ITP-5107S Home Page Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 159

    Table of Contents ITP-5107S Home Page Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 160

    Table of Contents ITP-5107S Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 161

    Table of Contents ITP-5107S Home Page Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 162

    Table of Contents ITP-5107S Home Page PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely PERSONAL SERVICES changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 163

    Table of Contents ITP-5107S Home Page Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.

  • Page 164

    Table of Contents ITP-5107S Home Page PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. _________________________ _________________________ _________________________...

  • Page 165

    Table of Contents ITP-5107S Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 166

    Home Page Table of Contents DS 5000 DS 5000 Series User Guide For OfficeServ 100, OfficeServ 500, and ™ ™ OfficeServ 7000 Series ™ 05/2006...

  • Page 167: Table Of Contents

    Forwarding Calls......................20–21 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................22 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................22...

  • Page 168

    Table of Contents DS 5000 Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................24 AME Password ........................38 Programming Personal Speed Dial Numbers ..........24–25 Auto Camp-On ........................38 One Touch Speed Dialing....................25 Select Ring Tone ......................38 Last Number Redial ......................25 Change Your Passcode ....................38 Manual Retry with Redial ....................26 Set Answer Mode (Intercom) ..................39 Save Number with Redial....................26...

  • Page 169: Table Of Contents

    SVMi E-Series Subscriber Services Menu Diagram ........60–61 Accessing your Mailbox ....................63 Getting Started .......................63 Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and Listen to your Messages .....................63 OfficeServ 7000 Series. Subscriber Services Menu ..................63 Listening to Old or New Messages .................64...

  • Page 170

    Table of Contents DS 5000 Home Page Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 171

    Table of Contents DS 5000 Home Page CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 172

    Table of Contents DS 5000 Home Page DS 5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already Soft Button Programmable Buttons (21) familiar to you. LCD Panel Status Indicator Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Scroll Button CONTINUOUS...

  • Page 173

    Table of Contents DS 5000 Home Page DS 5007S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel.

  • Page 174

    Table of Contents DS 5000 Home Page OUTSIDE CALLS DS 5000 SETUP MAKING AN OUTSIDE CALL MENU STRUCTURE • Lift the handset and press an idle outside line button, line group button or dial The SETUP MENU is configured as follows: a line access code to receive dial tone—OR—press an idle outside line button, 1.

  • Page 175

    Table of Contents DS 5000 Home Page RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 176

    Table of Contents DS 5000 Home Page BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 177

    Table of Contents DS 5000 Home Page • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...

  • Page 178

    Table of Contents DS 5000 Home Page first station to hang up, simply press another DSS button. OR • Lift the handset or press the SEND button to answer. Press the CALL button or C.O. line button to return to the outside party and NOTE: Intercom calls will not go on Automatic Hold.

  • Page 179

    Table of Contents DS 5000 Home Page FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number.

  • Page 180

    GROUP PICKUP button if available. GROUP NUMBERS 01-20 OfficeServ 100 01-99 OfficeServ 500 M 01-99 OfficeServ 500 L 01-99 OfficeServ 7000 Series NOTES: A group pickup button can have an extender for a specific pickup group.

  • Page 181

    Table of Contents DS 5000 Home Page For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. and F.

  • Page 182

    Table of Contents DS 5000 Home Page MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.

  • Page 183

    Table of Contents DS 5000 Home Page MEET ME PAGE PAGING AND MESSAGING • Lift the handset. • Press the Meet Me Page (MMPG) button or dial 54. MAKING AN INTERNAL PAGE • Dial the desired zone number. • After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers in the idle condition: •...

  • Page 184

    Table of Contents DS 5000 Home Page To retrieve an automatically parked call: NOTES: Display keyset users can view message indications and return them in any • Dial 10 plus the number that was announced. If you have a PAGPK button, order.

  • Page 185

    Table of Contents DS 5000 Home Page ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.

  • Page 186

    Table of Contents DS 5000 Home Page ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: •...

  • Page 187

    Table of Contents DS 5000 Home Page MANUAL SIGNALLING OHVA BLOCK Use this feature when you want to send a brief 500ms ring burst to another sta- Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or this button will prevent anyone from making an OHVA to you until you press the ringing).

  • Page 188

    Table of Contents DS 5000 Home Page SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD • While on-hook, press TRANSFER and then dial 103. This feature allows people using the AME feature to enable password protection.

  • Page 189

    Table of Contents DS 5000 Home Page Your keyset may be equipped with a Headset mode button. If it is so equipped AUTO ANSWER CO CALLS pressing this button while the light is out will cause the keyset to enter headset This option will allow CO calls that directly ring your phone to auto answer.

  • Page 190

    Table of Contents DS 5000 Home Page ENBLOCK DIALING DISPLAY FEATURES This option allows you to dial digits then press the SEND button to make the call (like a cellphone). INTERACTIVE DISPLAY KEYS • While the handset on-hook press TRANSFER then dial 110. The three keys below the display are substitutes for dedicated feature keys and ac- •...

  • Page 191

    Table of Contents DS 5000 Home Page CALL LOG CALL PROGRESS DISPLAYS (See also Special Application Menu-Outgoing Call Log) The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone.

  • Page 192

    Table of Contents DS 5000 Home Page VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.

  • Page 193

    Table of Contents DS 5000 Home Page MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.

  • Page 194

    Table of Contents DS 5000 Home Page Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 195

    Caller ID translation table. On 5ESS and NI2 PRI circuits both name If the Hot Keypad feature has been turned off, you must first lift the handset and number support is provided on the OfficeServ 100, OfficeServ 500, and on the or press the SPEAKER button before you begin dialing.

  • Page 196

    Table of Contents DS 5000 Home Page INQUIRE CALLER ID PARK/HOLD INFO • If you have entries in your review list, the most recent call will be shown first. • You can now CLEAR this entry, OR If you are informed that an incoming call is on hold or has been parked for you, Use NND to view more information about this call, OR you may view the Caller ID information before you retrieve the call.This may influ- Press DIAL to call this person back, OR...

  • Page 197

    Table of Contents DS 5000 Home Page SPECIAL APPLICATION MENU • Press END to exit programming. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Below are instructions for additional call processing and special applications that Numbers.

  • Page 198

    Table of Contents DS 5000 Home Page 2. ALL FWD NO. SVMi E-Series 3. BUSY FWD NO. 4. NOANS FWD NO. 5. DND FWD NO. This section describes how to setup and use the various features available to a 0. FWD CANCEL Subscriber.

  • Page 199

    Table of Contents DS 5000 Home Page SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 200

    Table of Contents DS 5000 Home Page ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. Inside Callers [Subscriber logging in from their Desk] You should start with the following steps:...

  • Page 201

    Table of Contents DS 5000 Home Page PLAY MENU OPTIONS Change playback speed of the recording. EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options. Pressing this key will play all the menu options available to you from this point.

  • Page 202

    Table of Contents DS 5000 Home Page b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber.

  • Page 203

    Table of Contents DS 5000 Home Page play your primary, No Answer greeting during the day (when you are avail- Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. able) and will NOT ring your extension but simply play your Night greeting If someone else can help you, please enter the extension number now.

  • Page 204

    Table of Contents DS 5000 Home Page Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert.

  • Page 205

    Table of Contents DS 5000 Home Page This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 206

    Table of Contents DS 5000 Home Page Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.

  • Page 207

    Table of Contents DS 5000 Home Page AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your Calling station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.

  • Page 208

    Table of Contents DS 5000 Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 209: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in Transfer with Camp-On ....................21 this guide for any reason. Samsung Telecommunications America also reserves the right without prior Transfer to Voice Mail....................21 notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 210

    iDCS Keyset Home Page Table of Contents Forwarding Calls......................23–25 Off-Hook Voice Announce ..................39–40 Call Pickup ........................25 OHVA Block ........................40 My Group Pickup......................25 OHVA Reject ........................40 Privacy Release........................26 In Group/Out of Group ....................40 DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................27 AME Password ........................41 Programming Personal Speed Dial Numbers ..........27–28 Auto Camp-On ........................41...

  • Page 211

    iDCS Keyset Home Page Table of Contents Text Messaging ......................51–52 Caller ID ........................53–57 ANI ..........................54–57 CLI ..........................54–57 iDCS 64B MODULE WITH KEYSET ........58 SVMi E-Series ....................59 SVMi E-Series Subscriber Services Menu Diagram ........60–61 ABOUT THIS BOOK Accessing your Mailbox ....................62 Getting Started .......................63 Listen to your Messages .....................63 Subscriber Services Menu ..................63...

  • Page 212

    iDCS Keyset Home Page Table of Contents Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

  • Page 213

    iDCS Keyset Home Page Table of Contents iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each.

  • Page 214

    iDCS Keyset Home Page Table of Contents iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status.

  • Page 215

    iDCS Keyset Home Page Table of Contents iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of...

  • Page 216

    iDCS Keyset Home Page Table of Contents KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- • Place the keyset face down on a flat surface. ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

  • Page 217

    iDCS Keyset Home Page Table of Contents ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •...

  • Page 218

    iDCS Keyset Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.

  • Page 219

    iDCS Keyset Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...

  • Page 220

    iDCS Keyset Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 221

    iDCS Keyset Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

  • Page 222

    iDCS Keyset Home Page Table of Contents CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of You may forward your calls to another station, group of stations or an external outside lines and internal stations in any order.

  • Page 223

    FORWARD DND GROUP NUMBERS 01-20 OfficeServ 100 To forward your phone when you activate DND. 01-99 OfficeServ 500 M • Dial 605 plus the extension number or group number. 01-99 OfficeServ 500 L • Receive confirmation tone and hang up.

  • Page 224

    iDCS Keyset Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.

  • Page 225

    iDCS Keyset Home Page Table of Contents For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •...

  • Page 226

    iDCS Keyset Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 227

    iDCS Keyset Home Page Table of Contents MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press • Lift the handset. it and dial the number that was announced. If you have a PARK key, press it •...

  • Page 228

    iDCS Keyset Home Page Table of Contents • Your MESSAGE light will turn off when all messages have been returned. CONVENIENCE FEATURES NOTES: Display keyset users can view message indications and return them in any DO NOT DISTURB order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset Use this feature when you want to block calls to your keyset.

  • Page 229

    iDCS Keyset Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 230

    iDCS Keyset Home Page Table of Contents GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want Use this feature when you want to send a brief 500ms ring burst to another sta- other people to hear the distant party’s voice over the speaker: tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing).

  • Page 231

    iDCS Keyset Home Page Table of Contents the conversation through the AOM may possibly be heard by the caller on the CUSTOMIZING YOUR KEYSET keyset. When you receive an executive OHVA through your AOM: • Reply by speaking in the direction of the microphone in the AOM unit. AME PASSWORD •...

  • Page 232

    iDCS Keyset Home Page Table of Contents SET ANSWER MODE (INTERCOM) Your keyset may be equipped with a Headset mode key. If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and You can receive internal calls in one of three modes (see Answering Intercom Calls the light will illuminate to indicate this.

  • Page 233

    iDCS Keyset Home Page Table of Contents AUTO ANSWER CO CALLS DISPLAY FEATURES This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound INTERACTIVE DISPLAY KEYS two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call.

  • Page 234

    iDCS Keyset Home Page Table of Contents CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 235

    iDCS Keyset Home Page Table of Contents VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: DIAL , • With the handset on-hook, press the MESSAGE key with the red flashing light. •...

  • Page 236

    iDCS Keyset Home Page Table of Contents MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.

  • Page 237

    iDCS Keyset Home Page Table of Contents STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE...

  • Page 238

    On ISDN circuits, calling party information is called CLI and is supported on both NOTES: BRI and PRI type circuits on the OfficeServ 100 and on the OfficeServ 500 systems. Your telephone system must have LCR correctly programmed to redial the On BRI circuits the OfficeServ 100 and the OfficeServ 500 only support number saved number.

  • Page 239

    iDCS Keyset Home Page Table of Contents INQUIRE CALLER ID PARK/HOLD INFO • You can now CLEAR this entry, OR Use NND to view more information about this call, OR If you are informed that an incoming call is on hold or has been parked for you, Press DIAL to call this person back, OR you may view the Caller ID information before you retrieve the call.This may influ- Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 240

    iDCS Keyset Home Page Table of Contents iDCS 64 BUTTON MODULE SVMi E-Series WITH KEYSET This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the vari- The 64 button module is used when you need more programmable keys added to ous features and services available in the SVMi E-Series.

  • Page 241

    iDCS Keyset Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 242

    iDCS Keyset Home Page Table of Contents ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. Inside Callers [Subscriber logging in from their Desk] You should start with the following steps:...

  • Page 243

    iDCS Keyset Home Page Table of Contents PLAY MENU OPTIONS Change playback speed of the recording. EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options. Pressing this key will play all the menu options available to you from this point.

  • Page 244

    iDCS Keyset Home Page Table of Contents b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber.

  • Page 245

    iDCS Keyset Home Page Table of Contents then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.

  • Page 246

    iDCS Keyset Home Page Table of Contents Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert.

  • Page 247

    iDCS Keyset Home Page Table of Contents This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 248

    iDCS Keyset Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.

  • Page 249

    iDCS Keyset Home Page Table of Contents AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.

  • Page 250

    iDCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 251

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.

  • Page 252: Table Of Contents

    DCS Keyset Home Page Table of Contents TABLE OF CONTENTS DIALING FEATURES Speed Dialing ........................25 Programming Personal Speed Dial Numbers ..........25–26 ABOUT THIS BOOK One Touch Speed Dialing....................26 ..................1 Last Number Redial ......................27 Manual Retry with LNR ....................27 THINGS YOU SHOULD KNOW ..........2–9 Save Number with Redial....................27 Chain Dialing........................27...

  • Page 253: Table Of Contents

    DCS Keyset Home Page Table of Contents CUSTOMIZING YOUR KEYSET ADD-ON MODULE AME PASSWORD ......................40 32 Button Module with Keyset / 64 Button Module with Keyset....57 Auto Camp-On ........................40 Select Ring Tone ......................40 SVMi E-Series ....................58 Change Your Passcode ....................40 Accessing your Mailbox ....................59 Set Answer Mode (Intercom) ..................41 SVMi E-Series Subscriber Services Menu Diagram ........60–61...

  • Page 254: About This Book

    DCS Keyset Home Page Table of Contents ABOUT THIS BOOK Your keyset is the most visible part of the OfficeServ System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD 24B keysets have a few additional conven- iences that are not available to STD 24B, Basic 12B and 7B keyset users.

  • Page 255

    NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone, you must lift the handset in order to speak to the other party. OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems provide dis- VOLUME CONTROLS tinctive ring patterns to your keyset: •...

  • Page 256

    DCS Keyset Home Page Table of Contents LCD 24B KEYSET LAYOUT SYSTEM TONES The system provides several tones to assist you. Some of these tones are already LABELING PROGRAMMABLE KEYS familiar to you. Insert the end of a paper clip into the notch of the clear cover. Push Intercom Dial Tone—A steady tone that indicates you can begin dialing.

  • Page 257

    DCS Keyset Home Page Table of Contents LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 258

    DCS Keyset Home Page Table of Contents BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 259

    DCS Keyset Home Page Table of Contents UNIVERSAL ANSWER OUTSIDE CALLS Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any MAKING AN OUTSIDE CALL one of the six different ring plans.

  • Page 260

    DCS Keyset Home Page Table of Contents CANCELLING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. CALLING OTHER STATIONS Your phone may have a maximum of five callbacks to lines and/or stations set at •...

  • Page 261

    DCS Keyset Home Page Table of Contents AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. When another station calls you, your keyset will sound a brief attention tone and AUTO CAMP-ON then automatically answer the call.

  • Page 262

    DCS Keyset Home Page Table of Contents HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light. SYSTEM HOLD •...

  • Page 263

    DCS Keyset Home Page Table of Contents TRANSFERRING CALLS TRANSFER TO VOICE MAIL Transfer is used to send any call to another extension in one of two ways. You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT key to accomplish this.

  • Page 264

    DCS Keyset Home Page Table of Contents NOTE: To leave the conference, hang up. Control is passed to the next internal sta- 3. When a station user places his/her keyset in Forward All mode and he/she does tion. If there are no internal stations and you wish to leave outside lines connect- not have a FORWARD ALL key, the TRSF key will light to indicate Forward All ed together in a trunk to trunk conference, press the CONF key plus the CALL but- has been set and calls to this station have been transferred elsewhere.

  • Page 265

    NOTE: If the Hot Keypad feature has been turned off you must first lift the handset GROUP NUMBERS or press SPK before you begin dialing. 01-20 OfficeServ 100 01-99 OfficeServ 500 M CALL FORWARD OPTIONS 01-99 OfficeServ 500 L 01-99 OfficeServ 7000 Series A display keyset may review or change call forward options and destinations.

  • Page 266

    DCS Keyset Home Page Table of Contents After the other party (or parties) has joined the conversation and you wish to DIALING FEATURES return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off. SPEED DIALING To Join a Non-Private Conversation: When someone has informed you that you can join a conversation:...

  • Page 267

    DCS Keyset Home Page Table of Contents LAST NUMBER REDIAL 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET To redial the last telephone number you dialed, press the LNR key or dial 19. PROGRAMMABLE KEYS LAYOUT NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing.

  • Page 268

    DCS Keyset Home Page Table of Contents AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-pro- MAKING AN INTERNAL PAGE grammed interval for up to 15 attempts.

  • Page 269

    SPK before you begin dialing. When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.The OfficeServ 100, the OfficeServ 500, and OfficeServ SETTING A MESSAGE INDICATION 7000 Series systems offer two different methods:...

  • Page 270

    DCS Keyset Home Page Table of Contents RETURNING MESSAGES CONVENIENCE FEATURES • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will stay on. DO NOT DISTURB •...

  • Page 271

    DCS Keyset Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 272

    DCS Keyset Home Page Table of Contents GROUP LISTENING • While on-hook, press TRSF and then dial 100. • Dial your four digit station passcode. • Dial 1 for locking outgoing, 2 for locked all calls or 0 to unlock. When you are engaged on a call and you are using the handset, you may want •...

  • Page 273

    DCS Keyset Home Page Table of Contents When you receive an off-hook voice announcement, if you are using the handset, IN GROUP/OUT OF GROUP you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the keyset speaker. In both If your keyset is assigned to a station ring group, you can remove your keyset from cases, you can continue to speak to the original party.

  • Page 274

    DCS Keyset Home Page Table of Contents SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD • While on-hook, press TRSF and then dial 103. This feature allows people using the AME feature to enable password protection.

  • Page 275

    DCS Keyset Home Page Table of Contents Your keyset may be equipped with a Headset mode key. If it is so equipped press- DISPLAY SPEED DIAL NAME ing this key while the light is out will cause the keyset to enter headset mode and This option allows you to view the name associated with a speed dial number as the light will illuminate to indicate this.

  • Page 276

    DCS Keyset Home Page Table of Contents CALL LOG DISPLAY FEATURES The system can log both incoming and ooutgoing calls placed from or to your telephone.You must have a LOG button programmed on your keyset and assigned INTERACTIVE DISPLAY KEYS a review list.

  • Page 277

    DCS Keyset Home Page Table of Contents formed of what is happening and where you are. In some conditions you are VIEWING MESSAGE INDICATIONS prompted to take an action and in other cases you receive directory information. You can view all of your message indications before you return them: DISPLAY NUMBER DIALED •...

  • Page 278

    DCS Keyset Home Page Table of Contents DIAL 9 • When you reach a key listed below, dial the corresponding extender. • Press TRSF to store and exit programming. DIAL , DESCRIPTION EXTENDER NOTE: When the character you want appears on the same dial pad key as the BOSS ......Boss and Secretary ....1–4 previous character, press UP to move the cursor one space to the right.

  • Page 279

    DCS Keyset Home Page Table of Contents TEXT MESSAGING At all times after step 1 you can talk and listen to your caller while repeating steps This feature allows two digital keyset users to respond to each other with prepro- grammed text messages.

  • Page 280

    ANI digits you also receive DNIS digits with a separator digit. The DNIS vealed to you. This type of call can be stopped at the tele- digits are used to tell the OfficeServ 100, OfficeServ 500, and the OfficeServ 7000 phone company by dialing an access code on your outside Series systems where to route the call.

  • Page 281

    DCS Keyset Home Page Table of Contents • Dial 0 for CID options or 1 for ANI options, or 2 for CLI options. • Press the STORE key.The system displays the speed dial bin in which the num- • Dial 0 for if you do not wish to view CID information, 1 to view the NUMBER ber was stored, OR first or 2 to view the NAME first.

  • Page 282: Add-on Module

    DCS Keyset Home Page Table of Contents REVIEWING PAST CALLER ID CALLS ADD-ON MODULE This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you 32 BUTTON MODULE WITH KEYSET answered and calls that rang your keyset but that you did not answer.

  • Page 283

    DCS Keyset Home Page Table of Contents ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber.

  • Page 284

    DCS Keyset Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 285

    DCS Keyset Home Page Table of Contents GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 286

    DCS Keyset Home Page Table of Contents Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 287

    DCS Keyset Home Page Table of Contents Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 288

    DCS Keyset Home Page Table of Contents Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 289

    DCS Keyset Home Page Table of Contents Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 290

    DCS Keyset Home Page Table of Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. PERSONAL SERVICES You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 291

    DCS Keyset Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 292

    DCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately _________________________ _________________________ send the call to the called parties mailbox. _________________________ _________________________ Call Divert to Voicemail...

  • Page 293

    DCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 294: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in Call Pickup ......................12 this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 295: Table Of Contents

    This booklet provides instructions for using an industry standard single line tele- Retrieving a Parked Call ..................16 phone set with the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series sys- Setting a Message Indication................16 tems. A variety of single line sets from many different manufacturers are available.

  • Page 296: Distinctive Ringing

    Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone. This is also DIAL TONE CONTINUOUS referred to as internal or intercom dial tone.

  • Page 297

    STD Telephone Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH •...

  • Page 298

    STD Telephone Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of opera- tors. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 299: Holding Calls, Transfer Cancel, Transfer Recall

    STD Telephone Home Page Table of Contents TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you HOLDING CALLS can perform a blind transfer without notification.

  • Page 300: Setting Up A Conference, Forwarding Your Calls

    STD Telephone Home Page Table of Contents CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is To forward all of your calls to another station: camped-on to you: • Lift the handset and dial 601 followed by the destination you want your •...

  • Page 301: Speed Dial Numbers

    • Before hanging up, hookflash, receive confirmation tone and dial 17. 01-20 OfficeServ 100 01-99 OfficeServ 500 M To redial this saved number at any time: 01-99 OfficeServ 500 L • Lift the handset and dial 17. This step will select the same line and dial the...

  • Page 302: Meet Me Page/answer

    STD Telephone Home Page Table of Contents PULSE TO TONE CHANGEOVER PAGING AND MESSAGING When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 303: Retrieving A Parked Call, Canceling A Message

    STD Telephone Home Page Table of Contents RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • Lift the handset. •...

  • Page 304: Room Monitoring

    STD Telephone Home Page Table of Contents To enter an account code after the outside party hangs up. CONVENIENCE FEATURES • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47. • Dial the account code (it may be a maximum of 12 characters including Q DO NOT DISTURB and #).

  • Page 305

    STD Telephone Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. CODE NAME TELEPHONE NUMBER...

  • Page 306

    STD Telephone Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 307

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 308: Table Of Contents

    System Admin Home Page Table of Contents TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 ABOUT THIS BOOK ..................1 Change Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............

  • Page 309

    The designated system administrator can access specific programs and modify some functions to better manage the OfficeServ 100, OfficeServ 500, OfficeServ 7000 Series office telephone systems. Instructions are detailed and easy to follow. When assistance is needed, contact your installation and service company.

  • Page 310: Calling The System Operator, System Ring Plans, Operator Recalls, Manual Ring Plan Change, Executive Barge-in

    System Admin Home Page Table of Contents CALLING THE SYSTEM OPERATOR SPECIAL FEATURES Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system SYSTEM RING PLANS or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.

  • Page 311: Walking Class Of Service, Direct Inward System Access (disa)

    From outside of the office, selected individuals can call into the OfficeServ 100 or NOTE: The default station passcode 1234 cannot be used. OfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, IN/OUT OF GROUP they can make outside calls using the office lines or call stations within the system.

  • Page 312: Authorization Codes, Forced Account Codes, Disa Security, Using The Tie Line

    In addition, the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems will print an SMDR record (a cus- This code will always print on SMDR reports. For information on entering and tomer-provided printer is required) each time an incorrect passcode is entered.

  • Page 313: Abandon Call List, Cid On Smdr, Number To Name Translation

    Station users in the other system can access the tie line and make intercom calls the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver- to stations in your system. Answer tie line calls ringing at your station as you would sion and 50 calls on the OfficeServ 100 that rang but were not answered and any other outside call.They can be put on hold, transferred and conferenced in the...

  • Page 314: System Administrator, Caller Id Special Features

    WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 315: Prog Key, Customer Level Access

    System Admin Home Page Table of Contents SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany.

  • Page 316: Set Date And Time Display

    System Admin Home Page Table of Contents CHANGING FEATURE PASSCODE Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. You can change individual feature passcodes. This program is used to change the ACTION DISPLAY passcodes for several features.

  • Page 317: Program Station Names

    System Admin Home Page Table of Contents 4. Press TRSF to store and exit 2. Dial the station number OR use the [205] PASSCODE programming OR press SPK to store UP and DOWN keys to scroll through PASSCODE:,,,, and advance to the next program the keyset numbers and press the right soft key to move the cursor right NOTE: Directory information is always 11 characters.

  • Page 318: Program Trunk Names

    3. Enter the trunk name using the procedure [704] TRUNK NAME Program Station Names and press the SAMSUNG right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to...

  • Page 319: Program Station Group Names, Program System Speed Dial Numbers

    3. Enter the name using the method [505] SGR NAME SPK/RLS - Save data and advance to next program. Program Station Names SAMSUNG A - Does not have a function. B - Inserts a FLASH. 4. Press the left or right soft key to return to C - Inserts a PAUSE.

  • Page 320: Program System Speed Dial Names

    3. Enter the name as shown in Program SYS SPEED NAME Station Names and press the right soft 505:SAMSUNG 2. Dial the speed bin desired (e.g., 505) OR SYS SPEED DIAL key to return to step 2 OR press the...

  • Page 321

    System Admin Home Page Table of Contents PROGRAM PERSONAL SPEED DIAL iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET NUMBERS FOR OTHER STATIONS KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is VOLUME not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.

  • Page 322: Create Programmed Station Messages

    SOFT KEYS - Move cursor left and right. SPK - Used to store data and advance to next program. The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems allow 15 mes- HOLD - Used to clear previous entry. sages to be programmed in the system list in MMC 715 and each station can pro- ANS/RLS - Used to select ALL.

  • Page 323

    System Admin Home Page Table of Contents KEYPAD - Used to enter characters. 2. Dial the station number (e.g., 205) OR [205]ALM REM(1) HOLD - Press to clear entry. press UP or DOWN to select the station HHMM: NOTSET and press the right soft key to move the Open customer programming and follow the instructions below.

  • Page 324

    [205] KEY EXTEND SG....Station Group ........501–519 for the OfficeServ 100 OR press SPK to store and advance to the 18:DS207 501–539 for the OfficeServ 500 M next program 501–579 for the OfficeServ 500 L 501–539 for the OfficeServ 7200 501–579 for the OfficeServ 7400...

  • Page 325: Programming Account Codes, Station Timers

    System Admin Home Page Table of Contents PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward...

  • Page 326

    The translation table consists of 1000 entries in the OfficeServ 500 M, and OfficeServ 7000 systems or 2000 entries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 system with each entry comprised of a ten digit tele- phone number and a 16 digit name.

  • Page 327: Customer Set Relocation

    System Admin Home Page Table of Contents CUSTOMER SET RELOCATION HOLIDAY This program is used to swap information associated with two stations. All assign- This program provides the ability to set as many as 20 different holidays. Each hol- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- iday will override the System Operating Mode for that particular date with a pro- low this program.

  • Page 328

    SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

  • Page 329: Table Of Contents

    Average Call Time ..........12 this guide for any reason. Samsung Telecommunications America also reserves the right without prior Average Ring Time .

  • Page 330

    AAUCD Home Page Table of Contents OVERVIEW Your OfficeServ 100, and OficeServ 500 telephone systems are equipped with an integrated option package to enhance call processing. The improved feature sup- port is in the form of Auto Attendant and Uniform Call Distribution. One or both may be activated in your system.

  • Page 331: Auto Attendant, Changing The Greeting, Recording Greetings, Manual Ring Plan Mode Service, Playing Greetings

    When the ring plan of the phone system is changed remotely the ring plan sta- Lift the handset and press HANDSET softkey tus of the OfficeServ 100 or OfficeServ 500 phone system is also changed. This means that a customer who needs to put the system in a different ring plan Dial the first AA port (this will usually be 3951) can call in remotely and do it.

  • Page 332: Uniform Call Distribution

    AAUCD Home Page Table of Contents Manually changing an Auto Attendant greeting to an alternate greeting will UNIFORM CALL DISTRIBUTION flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed.The auto ring plan service will be suspended during this time.

  • Page 333: Supervisor Key

    AAUCD Home Page Table of Contents Your SUPERVISOR key will flash and the keyset display will indicate the average ring type of alarm condition (time or number of calls) and an audible alarm will time is 00:00 sound. Press the UP key.You will be presented with the following display. It shows you the NOTES: number of C.O.

  • Page 334

    AAUCD Home Page Table of Contents Agent Admn Throughout the AGENT menu, you can press the SCROLL key at any time to view When you press ADMN, you will be presented with the following display. The an individual station’s data. You can also use the UP and DOWN keys to move CLEAR option is used to clear (set to 0) the CALL and AGENT data for the current between stations.

  • Page 335: Call Statistics, Abandoned Calls, Total Calls Received, Calls In Queue Now

    AAUCD Home Page Table of Contents CALL STATISTICS Total Calls Received The total number of times that calls were sent to the UCD group number.This does The following is a description of statistics that can be viewed by a UCD Supervisor. not include calls sent to a station number that happens to be in a UCD group, the Calls in Queue Now call must be sent to the actual group number.

  • Page 336: Longest Queue Time Today, Agent Statistics, Logged In, Manual Wrap-up, Calls Answered, Agent Pin Numbers

    100 (OfficeServ 500 M version) agents. Codes can be from 1-4 digits in length. If the total number of all agent calls is more than the calls received by the group Dial code entry number 001-300 (e.g., 005) or press UP or DOWN keys to select...

  • Page 337: Sample Ucd Report

    AAUCD Home Page Table of Contents Enter ID code via keypad (e.g. 1234) and press RIGHT soft key to move cursor. SAMPLE UCD REPORT AGENT PIN (005) ID:1234 :GRP: ======================================================= UCD GROUP 530 : SALES Enter group number 501 to 519 (e.g., 505) or press UP or DOWN key to select group or press the ANS/RLS to select all UCD groups and press RIGHT soft key.

  • Page 338

    Samsung Telecommunications America, Inc. reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America, Inc.

  • Page 339: Table Of Contents

    Canceling DND from a Guest Room .............. 15 Copyright 2006 GUEST SERVICES BILLING Samsung Telecommunications America .............. 16 Billing an item to a room from an administrator keyset ......17 All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including...

  • Page 340: Table Of Contents

    Table of Contents iDHS Sys Admin Home Page NIGHT SERVICE OPERATION ............22 Automatic Night Service ..................22 Manual Night Service ....................23 When using a single ring plan key ..............23 When using multiple ring plan keys ............. 24 When using a single line telephone .............

  • Page 341: An Available Room Number

    Table of Contents iDHS Sys Admin Home Page CHECKING IN A GUEST WHEN YOU KNOW CHECK IN / CHECK OUT AN AVAILABLE ROOM NUMBER CHECK IN / EXPRESS CHECK IN ACTION DISPLAY There are three methods that can be used, by an administrator display keyset, when 1.

  • Page 342: Express Check In

    Table of Contents iDHS Sys Admin Home Page CHECKING IN A GUEST WHEN YOU DON’T 12. Select if the cash deposit is to be applied Cash Deposit to the cost of the room or to phone calls. ROOM PHONE KNOW AN AVAILABLE ROOM NUMBER The deposit type not selected may be accessed by using the CREDIT key after the check in procedure is completed.

  • Page 343

    Table of Contents iDHS Sys Admin Home Page ENTERING NAMES FROM YOUR KEYSET 12. Pressing EXIT will complete the check in Name:John Smith procedure and return your telephone to EXIT PRINT (Digital Keysets Only) idle. You can assign an 11 character name to your digital phone. This allows you to call the 13.

  • Page 344

    Table of Contents iDHS Sys Admin Home Page iDCS, ITP, and DS 5000 KEYSETS CHECKING A GUEST OUT OF A ROOM USING THE CHECK OUT KEY COUNT DIAL 0 ACTION DISPLAY DIAL 1 space 1. Press the CHECK OUT key and Enter Room DIAL 2 enter the room number (either manually...

  • Page 345

    Table of Contents iDHS Sys Admin Home Page CHECKING A GUEST OUT DEPOSIT POSTING OF A ROOM USING THE HOTEL KEY ACTION DISPLAY The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill. This deposit can be used to offset charges already incurred or to prepay for 1.

  • Page 346: Adding Credit To A Room, Adding Telephone Credit To A Room

    Table of Contents iDHS Sys Admin Home Page ADDING CREDIT TO A ROOM ADDING TELEPHONE CREDIT TO A ROOM ACTION DISPLAY ACTION DISPLAY 1. Press the CREDIT key and enter 1. Press the CREDIT key and enter Enter Room Enter Room the room number (either manually on the room number (either manually on NUMBER:XXXX...

  • Page 347: Canceling Executive Dnd, Executive Do Not Disturb, Setting An Executive Dnd

    Table of Contents iDHS Sys Admin Home Page Canceling Executive DND EXECUTIVE DO NOT DISTURB ACTION DISPLAY Setting an Executive DND 1. Press SET DND key. Enter Extension Number: ACTION DISPLAY 2. Enter the Room Number (either Set DND: 244 1.

  • Page 348

    Table of Contents iDHS Sys Admin Home Page BILLING AN ITEM TO A ROOM GUEST SERVICES BILLING FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY A billable item or service may be added to a guest’s room bill by either a display keyset or a single line telephone.

  • Page 349

    Table of Contents iDHS Sys Admin Home Page SINGLE LINE TELEPHONE BILLING DELETING OR REDUCING A CHARGE INSTRUCTIONS ON A ROOM BILL To bill an item to a room from a Single Line Telephone: ACTION DISPLAY 1. Press the BILL key and select Service Charge •...

  • Page 350

    Table of Contents iDHS Sys Admin Home Page BILLING A TELEPHONE CALL TO A GUEST LOBBY PHONE SERVICE ROOM FROM ANOTHER TELEPHONE (LOBBY PHONE SERVICE) This feature allows an administrator display keyset to bill a call from a remote location, such as a lobby phone, to a guest’s room bill.

  • Page 351: Automatic Night Service

    Table of Contents iDHS Sys Admin Home Page MANUAL NIGHT SERVICE NIGHT SERVICE OPERATION There are several methods that can be used to manually set Night Service. Two of these methods require administrator or business keysets with programmed NIGHT keys. The third is the single line telephone operation. Your system is designed to have alternate modes of operation generally designated as NIGHT service.

  • Page 352: Non Display Keysets, When Using A Single Line Telephone

    Table of Contents iDHS Sys Admin Home Page NON DISPLAY KEYSETS WHEN USING A DISPLAY KEYSET WITH MULTIPLE RING PLAN KEYS Non-display keysets can also manually change night service. ACTION DISPLAY With a single RING PLAN (RP) key: 1. Press the RING PLAN (RP) key desired. Enter Passcode •...

  • Page 353: Phone Bill Printout, Guest And Meeting Room Printout, Room Status Printout

    PHONE BILL PRINTOUT The enhanced user program feature will allow the Hotel Manager or Administrator to access certain areas of the OfficeServ 500 and OfficeServ 7200 programming The Phone Bill option allows an administrator display keyset to print out the phone bill to administer some common changes to the system without the assistance of the for a specific room.

  • Page 354: Printing A Phone Bill For A Room

    Table of Contents iDHS Sys Admin Home Page PRINTING A PHONE BILL FOR A ROOM PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1. Press the HOTEL key. Room Check Phone ACTION DISPLAY 2. Press PHONE BILL. Stat Bill 1.

  • Page 355: Printing A Room Status Report, Room Status Review

    Table of Contents iDHS Sys Admin Home Page PRINTING A ROOM STATUS REPORT ROOM STATUS REVIEW An administrator display keyset can request a printout to view the status of guest and meeting rooms. There are five different room status conditions that a room may be in. A printout of stations, in each of the five room status conditions, may be requested.

  • Page 356: Room Status

    Table of Contents iDHS Sys Admin Home Page 10. Pressing the HOLD key will print a • NEEDS CLEANING: This indicates that the room needs to be cleaned. report of all the rooms that are • NEEDS MAINTENANCE: This indicates that the room needs to have maintenance being held for later check out.

  • Page 357: Maid Service, Wake Up Activity Report

    Table of Contents iDHS Sys Admin Home Page MAID SERVICE WAKE UP CALLS Housekeeping and maintenance personnel can also update the status of a room. Wake up calls can be set by either an administrator display keyset or the guest room When a room is checked out or reaches the automatic daily update timer, the phone.

  • Page 358: Setting A Wake Up Call, Canceling A Wake Up Call

    Table of Contents iDHS Sys Admin Home Page SETTING A WAKE UP CALL CANCELING A WAKE UP CALL If your keyset is programmed with a WAKEUP key you can use this key to enter a ACTION DISPLAY WAKE UP time for a guest room, clear a previously set wake up time or print out a list 1.

  • Page 359

    Table of Contents iDHS Sys Admin Home Page PRINTING A WAKE UP REPORT N O T E S FOR A GUEST ROOM ACTION DISPLAY 1. Press the WAKEUP key and Wake Up Call select PRINT. PRINT SET CANCEL 2. Enter the guest room number, either Enter Room manually on the keypad or by pressing NUMBER:XXXX...

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