Problems In Using Mutoh Service Assistance - MUTOH Valuevet VJ-628X Maintenance Manual

2.3 Troubleshooting Without Error Messages
2.3.7

Problems in Using MUTOH Service Assistance

No. Symptom
1 MUTOH Service Assistance
does not start up
2 "Transfer failed (Data
timeout)" is displayed during
transfer.
3 "The main F/W data is
incorrect." is displayed during
firmware transfer.
4 "The main F/W data is
incompatible with the printer."
is displayed during firmware
transfer.
2.3.7 Problems in Using MUTOH Service Assistance
Table 2-12 Problems, Check Items, and Actions in Using MUTOH Service Assistance
Check item
‐
1. Are the printer and computer correctly connected with a
LAN cable (when directly connected, use a cross cable
and when connected via a hub, use a straight cable)?
2. Is the computer's IP address correct?
3. Does the device connected to the hub have the same IP
address as the computer or printer?
4. Was the printer started in Board manager mode and only
Power LED is lit?
5. Is the computer's IP address correct?
6. Can the computer communicate with other devices via
LAN?
Is the firmware data (*.jfl) to be transferred correct?
Does the firmware data (*.jfl) to be transferred match the
printer model?
Action
Reinstall and perform initial settings.
Yes: Proceed to (2).
No: Connect the printer and computer correctly.
Yes: Proceed to (3).
No: From the computer's network connection
settings, use the property of local area
connection to adjust the properties of TCP/IP.
The computer and printer must have the same
sub net addresses (such as 192.168.1.1/24 and
192.168.1.253, etc).
Yes: Remove the relevant device from LAN.
No: Proceed to (4).
Yes: Proceed to (5).
No: Start in Board manager mode.
If there is nothing displayed on LCD monitor,
MAIN board maybe faulty or firmware is not
installed (including a
power shutdown due to
power outage during installation).
Yes : Proceed to (6).
No: MAIN board may be faulty.
Yes: Connect the computer with other devices
via LAN cable and check with ping command,
etc.
No: The computer or MAIN board may be faulty.
Transfer the correct firmware data again.
Transfer the firmware date (*.jfl) that matches the
printer model again.
VJ628XE-M-00
Reference
Network administration
Manual
4.3 Working with MUTOH
Service Assistance Software
4.3 Working with MUTOH
Service Assistance Software
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4.3 Working with MUTOH
Service Assistance Software
4.3 Working with MUTOH
Service Assistance Software
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4.3 Working with MUTOH
Service Assistance Software
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