Acquiring And Saving Error Log - MUTOH Valuevet VJ-628X Maintenance Manual

4.3 Working with MUTOH Service Assistance Software
4.3.6

Acquiring and Saving Error Log

This section describes how to acquire and save error log on printer accessed to Technician
mode.
NOTE
Acquiring and saving error log can be processed form printer mode or Manager
mode.
Before this procedure, make sure to prepare the following:
• Set up the printer, computer and MSA.
"4.3.3Required Environment
• Change to Technician mode on MSA.
"(12)Switching to Technician Mode
(1) Acquring Error Log
1
Click [Error Log Download]on main
window.
2
Click on [Error log download].
NOTE
You can also get the data by selecting [Operation] - [Download] from [Error log
download] window.
4.3.6 Acquiring and Saving Error Log
3
On [Confirmation of error log
download] window, click [OK].
NOTE
After clicking [OK], if any communication errors occur such as wrong IP address or
unplugged LAN cable, an error message appears. If any setting errors occur such
as inappropriate model name selection, serial number registration is not finished or
incorrect one is registered, an warning message appears.
In both cases, communication with printer shall be interrupted.
Click [OK] to return to main window.
4
While downloading error log,
[Communication situation] window
appears.
NOTE
When an error message is displayed during updating, if it clicks [OK], it will return
to a main window.
5
After completion of acquiring failure
record information, [ Error log
download ] window appears.
Click 「OK」.
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