Error Messages During File Transmission - MUTOH Valuevet VJ-628X Maintenance Manual

2.2 Troubleshooting with Error Messages
2.2.4

Error Messages during File Transmission

This section describes the error messages displayed when sending backup parameters and firmware using dedicated online software, as well as their recovery actions.
No. Message Event/symptom
1 Transfer failed Firmware data format is
Data format error wrong.
2 Transfer failed The cancel button on
Aborted by the the computer is clicked.
HOST
3 Transfer failed A communication time-
Data timeout out is detected.
4 Transfer failed File checksum error is
Check-sum error detected.
5 Transfer failed Received wrong-sized
Wrong size data.
xxxxxxxx
6 Transfer failed Incompatible firmware is
Incompatible F/W detected.
7 Transfer failed ROM erase error is
Flash erase error detected.
8 Transfer failed ROM writing error is
Flash write error detected.
9 Transfer failed ROM comparing error is
Flash compare detected.
error
10 Transfer failed FROM with unknown
Unknown Flash size written method is
detected.
11 Internal Error No memory area is
Memory Exhausted available.
2.2.4 Error Messages during File Transmission
Table 2-5 Error Messages During File Transmission
Check item
Check if the transferred firmware was the correct
file.
-
Check the connection between the printer and
computer.
-
Check if the program file is correct.
Check if the program file is correct.
Board may be damaged.
Board may be damaged.
Board may be damaged.
This should not normally happen.
FROM may be damaged.
This should not normally happen.
Action
After checking, reinstall the firmware.
Retransfer the firmware.
After solving the problem, retransfer the
firmware.
1. Retransfer the firmware.
2. If this does not solve the problem, check if
the transferred firmware was the correct file.
After checking, retransfer the data.
After checking, reinstall the firmware.
Replace MAIN board.
Replace MAIN board.
VJ628XE-M-00
Reference
4.3 Working with MUTOH
Service Assistance Software
"3.5.10Replacing MAIN Board
32