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Appendix D: Technical Support
Before You Seek Help
If you are having a problem using an AP and cannot resolve it with the information in
7: Troubleshooting the
reseller or visit
List of Avaya Wireless products installed on your network; include the following:
•
- Product names and quantity
- Part numbers (P/N)
- Serial numbers (S/N)
List of Avaya Wireless software versions installed
•
- Check the HTTP interface's Version screen. See
- Include the source of the software version (e.g., pre-loaded on unit, installed from CD,
downloaded from Avaya Web site, etc.)
Information about your network
•
- Network operating system (e.g., Microsoft Networking); include version information
- Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
- Ethernet frame type (e.g., 802.3, Ethernet II), if known
- IP addressing scheme (include address range and whether static or DHCP)
- Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
- Type of Ethernet device that the Access Points are connected to (e.g., Power over
Ethernet power injector, hub, switch, etc.)
- Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x,
Mixed)
A description of the problem you are experiencing
•
- What were you doing when the error occurred?
- What error message did you see?
- Can you reproduce the problem?
- For each Avaya Wireless product, describe the behavior of the device's LEDs when the
problem occurs
AP-7, gather the following information and contact your local authorized
http:/support.avaya.com
for contact information:
Version
Chapter
on page 159
Issue 1 September 2004
317
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