41-16: Acd Threshold Overflow - NEC Univerge SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use Program 41-16: ACD Threshold Overflow to define the value of the ACD
threshold call overflow and the mode for each ACD group.
Input Data
Item
No.
Feature Cross Reference

Programming Manual
ACD Group No.
Item
01
Number of Calls in Queue
Define the maximum number of calls
allowed in the ACD queue before
overflow occurs.
02
Operation Mode for ACD Queue
Define how the system should handle
calls when the number of calls in
queue exceeds the threshold.
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-16: ACD Threshold Overflow

Input Data
0~200
(0 = No Limitation)
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
Issue 10.1
01~64
Default
0
0
2 - 503