Issue 10.1
Level:
SA
Description
Use Program 41-22: ACD Skill Based Routing Setup to assign if the ACD Group can use or
not use Skill Based Routing.
Input Data
Item
No.
Feature Cross Reference
2 - 512
ACD Group No.
01
Skill Base Routing
This option determines if the Skill Based Routing is Used
(1), or Not Used (0).
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-22: ACD Skill Based Routing Setup
Item
UNIVERGE SV8100
01~64
Input Data
Default
0 = Off
1 = On
Program 41 : ACD Setup
0