41-20: Acd Queue Display Settings - NEC Univerge SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use
Queue Status Display feature. This program allows the Queue Status Display, and
causes an alarm to sound, when the parameters in this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program
41-20 should not be used if 41-15 is set.
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Programming Manual
Program 41-20: ACD Queue Display Settings
Feature
Alarm triggered after the number of
Program 41 : ACD Setup

41-20: ACD Queue Display Settings

Available in
Program 41-15
---
---
Yes
Program 41-15-02 determines the
length/interval of the alarm.
---
calls in Program 41-15-01 is
exceeded.
to assign the options for the ACD
Available in
Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying
status.
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