NEC Univerge SV8100 Programming Manual page 153

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UNIVERGE SV8100

Feature Cross Reference

Programming Manual

Change Agent ACD Group by

When using service code 669 to

change an agent ACD group, the

supervisor must enter a 2-digit number

for the group. For example, to change

to ACD group 4, the entry would be 669

ACD Agent Changing Own ACD

Using this service code, an ACD Agent

can reassign themselves to another

MLT = Multiline Terminal

SLT = Single Line Telephone

Automatic Call Distribution (ACD)

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