41-02: Acd Group And Agent Assignments - NEC Univerge SV8100 Programming Manual

Issue 10.1
Level:
SA
Description
In Program 41-02: ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension works as an ACD agent extension in the following cases:
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Input Data
Feature Cross Reference
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2 - 484

41-02: ACD Group and Agent Assignments

The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension transfers a call to an ACD group using the ACD group pilot number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Extension Number
ACD Operation Mode Number
Item No.
01
ACD Group Nimber
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
Item
UNIVERGE SV8100
Up to eight digits
1 ~ 8
Input Data
0~64
(0 = No setting)
Program 41 : ACD Setup
Default
0