Contacting Support - Keithley 708B Reference Manual

Models 707B and 708B Switching Matrix Reference Manual

Contacting support

If you have any questions after reviewing this information, please contact your local Keithley
Instruments representative or call Keithley Instruments corporate headquarters (toll-free inside the
U.S. and Canada only) at 1-888-KEITHLEY (1-888-534-8453), or from outside the U.S. at +1-440-
248-0400. For worldwide contact numbers, visit the
(http://www.keithley.com).
When contacting Keithley, please have ready:
•
The serial number of the instrument.
•
The firmware revision of the instrument.
•
The model and firmware revision of all installed cards.
When you call, have the information available, and, if possible, be near the instrument.
Locating serial number or firmware revision
The serial number is on the rear panel of the instrument. You can also use the front panel MENU
option to display the serial number and firmware version.
To display serial number or firmware revision on the front panel:
1. If the Model 707B or 708B is in remote mode, press the EXIT (LOCAL) key once to place the
instrument in local mode.
2. Press the MENU key.
3. Use the navigation wheel
4. Press the ENTER key.
On the UNIT INFORMATION menu, scroll to the SERIAL# or FIRMWARE option and press the
ENTER key. The Model 707B or 708B serial number is displayed.
Locating information on the installed cards
Press the SLOT key to scroll through the model numbers, descriptions, and firmware revisions of the
installed switching cards.
To identify installed switching cards from the web interface:
1. Select the Unit page.
2. In the Report area, select the slots that you want information about.
3. Select Firmware Revision.
4. Click Generate Report. Information about the card is displayed below the button.
707B-901-01 Rev. A / August 2010
Keithley Instruments website
to scroll to the UNIT-INFO menu.
Section 8: Troubleshooting guide
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