Chapter 7: Technical Support; Technical Support; Reading The Serial Numbers On A Fargo Printer - HID FARGO DTC 5500LMX User Manual

Technical Support

7.1 Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
Global Technical Support, as needed, for this card printer.
Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or via email
www.hidglobal.com/support
Please consider searching our knowledge base at
for a solution prior to contacting technical support.
If possible, please contact support when the printer and computer are available so the Technician can
help troubleshoot the printer real-time.
7.1.1

Reading the Serial Numbers on a FARGO Printer

You can determine when your card printer was manufactured by reading directly from the serial
number (affixed to your card printer).
Example: Serial Number B2050028 (2012)
B2050028: The first two digits in the serial number indicate the year the printer was built (e.g., the
digits B2 indicate the year 2012).
B2050028: The third and fourth digits in the serial number indicate the week the printer was built
(e.g., the digits 05 indicate week 5 of that year).
B2050028: The last four digits indicate the sequence number for the numeric order in which the
printers were built.
May 2017
Chapter
www.hidglobal.com/support/knowledge-base
7
PLT-02496, Version: 1.2