Chapter 10. Diagnostics And Troubleshooting; Overview; Before Calling Tech Support - Simplex 4010 Installing And Operating Insructions

Overview

Before Calling Tech Support

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Chapter 10
Diagnostics and Troubleshooting
This chapter describes the diagnostic tools provided with the 4010 FACP and
describes some simple techniques used to help you troubleshoot the 4010 before
calling Simplex Technical Support.
DID YOU...
•
Verify all system wiring?
•
Test all power circuits (AC and Batteries) and fuses for opens?
•
Ensure that all IDNet devices are correctly addressed?
•
Verify that all hardware has been added to the system either individually or
via the Quick CFIG option?
•
Verify that all switches and adjustable potentiometers are correctly set, and
End-of-Line Devices are in place (refer to "Chapter 1 - Overview, Default
Settings and End-of-Line Devices" for correct settings)?
WHEN YOU CALL, HAVE THE FOLLOWING AT HAND...
•
Any error messages from the front panel.
•
History Logs for all Alarm, Trouble, and Supervisory information.
•
Revision Level of your system as well as any option cards.
Note: An accurate time and date are essential for the proper operation of the
4010 FACP. Make sure to check the time and date at least once a month, and
reset it if necessary. Changing the time and date are described in Chapter 11 of
this manual.
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