Map 0122: Lan Interface - InfoPrint 4247 Z03 Maintenance Information

MAP 0122: LAN Interface

Symptom explanation
Communications failure
DANGER
<1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an
electrical storm.
DANGER
<1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a
communication port, a teleport, or other attachment connector.
Symptom
LAN card will not
communicate with host
Probable cause
Network problem
Suspected FRUs/causes
Host and print server configuration
LAN cable
Controller board
Action
1. Press STOP then TEST and scroll down to Printer Configuration and
press ENTER. Ensure that the Attachment parameter is set to Hot Port
Switch or LAN.
2. Have the customer "ping" the printer to verify communications.
3. Have the customer verify host and print server configuration. Including IP
address, gateway address, and subnet mask.
4. Have the customer check physical network cabling.
Chapter 1. Diagnosing problems
38