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InfoPrint 6500 DBCS User Manual

Cabinet and pedestal
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InfoPrint 6500 Line Matrix Printers
User's Manual for DBCS Models
Cabinet and Pedestal
S550-1008-02

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  • Page 1 InfoPrint 6500 Line Matrix Printers User’s Manual for DBCS Models Cabinet and Pedestal S550-1008-02...
  • Page 3 InfoPrint 6500 Line Matrix Printers User’s Manual for DBCS Models Cabinet and Pedestal S550-1008-02...
  • Page 4 Before using this information and the product it supports, read the information in “Notices” on page 199. Third Edition (May 2011) This edition applies to the InfoPrint 6500 Line Matrix Printer and replaces the following publication: InfoPrint 6500 Line Matrix Printers: User’s Manual, S550-1008-01. Internet Visit our home page at: http://www.infoprint.com...

  • Page 5: Safety Notices

    Safety Notices DANGER: <1> Before powering on the printer ensure the printer is plugged into an appropriate power source. Refer to Chapter 2 of the User’s Manual for information on the proper source. <2> Switch off the printer power and unplug the printer power cord before cleaning the printer.

  • Page 7: Table Of Contents

    Notes And Notices ................ 11 Conventions In This User’s Manual..........12 Related Documents............... 12 Printer Overview .................. 13 The InfoPrint 6500-D Printer Family..........13 How To Identify The Printer............14 RibbonMinder ................14 Standard Capabilities ..............16 Optional Features................18 Protocols And Emulations .............
  • Page 8 Table of Contents Loading Custom Sets Or Factory Default Values ........ 46 Changing The Power On Configuration..........48 4 The Configuration Menus........51 Configuration Overview ............... 51 Main Menu ................... 52 Quick Setup Menu ................54 Printer Control Menu................57 Configuration Management Menu ............
  • Page 9 Table of Contents 6 Routine Service and Diagnostics ...... 129 Cleaning Requirements ..............129 Exterior Cleaning................. 129 Interior Cleaning ................129 Printer Self –Tests ................132 Running The Printer Self–Tests............133 Hex Code Printout ................134 Fault Messages ................. 137 Fault Correction Procedure ............
  • Page 10 Table of Contents...

  • Page 11: Introduction

    The word Danger next to the lightning slash indicates the presence of a hazard that could cause death or serious personal injury. Danger and Caution notices are numbered to help you find the translated versions in the InfoPrint 6500 Safety Notices booklet. CAUTION <#>...

  • Page 12: Conventions In This User's Manual

    Manual — Provides description of KS and KSSM printer codes and character sets. • InfoPrint 6500 Line Matrix Printers: Ethernet Interface User's Manual — Information about network protocols, configuration, and operation. • InfoPrint 6500 Line Matrix Printers: Quick Setup Guide — Explains how to unpack and set up the printer.

  • Page 13: Printer Overview

    The InfoPrint 6500-D Printer Family The InfoPrint 6500-D series consist of 300, 600, and 800 lines per minute (lpm) models and are packaged in various configurations. All of the models offer software versatility and the latest refinements in line matrix printing technology.

  • Page 14: How To Identify The Printer

    (See Figure 1.) Speed Rating: D3C = 300 LPM D3P = 300 LPM D6C = 600 LPM InfoPrint 6500-D Printer Family D8C = 800 LPM 6500-D3P Letter Code: P = Pedestal Model C = Cabinet Model Figure 1.

  • Page 15: Output Darkness

    RibbonMinder Output Darkness By default the system is configured to meet most user requirements. However, some applications require that the output remains darker than the nominal set point while some applications are less critical and could tolerate a lighter final image. The system can easily adjust to this variability. A setting under Printer Control, Ribbon End Point is available that allows the user to adjust the final output.

  • Page 16: Standard Capabilities

    Each emulation provides a different set of configuration menus, control codes, and character sets. The LQ-1600K printer emulation is standard for the InfoPrint Hanzi GB and Big5 printer. The KS or KSSM printer emulation is standard for the InfoPrint Hangul printer.

  • Page 17: Output Control

    Standard Capabilities Output Control The printers have the following output control features: • • Near LQ • Normal • Hi-Speed • Super Hi-Speed • Ultra Hi-Speed • Selectable pitch: normal, expanded and compressed • Emphasized (shadow) printing • Automatic unerlining and overscoring •...

  • Page 18: Optional Features

    Refer to the documentation shipped with the feature for more details. For detailed information about these features or for information on ordering a feature, contact your InfoPrint sales representative. • Network Print Server: Enables you to attach your printer to Local Area Networks using token- ring or Ethernet protocols.

  • Page 19: Taking Care Of Your Printer

    Taking Care Of Your Printer Taking Care Of Your Printer Your printer will produce high print quality jobs if it is well taken care of. Periodic cleaning, handling the printer properly, and using the correct printer supplies such as paper and ribbon ensures optimum performance. Chapter 6 explains how to clean the printer, and printer supplies are listed in Appendix A.
  • Page 20 Chapter Printer Overview...

  • Page 21: Installation

    2. Set up the printer, which includes; removing shipping materials, connecting interface cables, loading ribbon, and loading paper. Follow the instructions in the InfoPrint 6500 Line Matrix Printers: Quick Setup Guide. 3. Perform an initial print test by printing the current configuration page as described on page 39.

  • Page 22: Before You Begin

    If you have ordered the Ethernet Interface, follow the instructions in the InfoPrint 6500 Line Matrix Printers: Ethernet Interface User’s Manual. NOTE: If you are attaching this printer to an AIX host system, refer to the Configuration Utility section on the User’s CD.

  • Page 23: Power Requirements

    Power Requirements Power Requirements The printer must be connected to a power outlet that supplies 88 to 135 Volts AC or 178 to 271 Volts AC at 50 to 60 Hz. The printer automatically senses and adjusts itself to conform to the correct voltage range. Primary circuit protection is provided by the power switch, which is also a circuit breaker.

  • Page 24: Printer Dimensions

    Chapter Printer Dimensions Printer Dimensions 41.0 in 57.5 in (104 cm) (146.1 cm) 27.0 in (68.84 cm) 29.0 in (73.7 cm) 27.0 in 83.0 in (68.6 cm) 27.0 in (210.8 cm) (68.6 cm) Figure 2. Exploded View Of Cabinet Model Printer Dimensions...
  • Page 25 Printer Dimensions 25 in. (63.5 cm) 10.5 in. (26.67 cm.) 48.0 in. (122 cm) 30 in. 24.6 in. (76.2 cm.) (62.48 cm) 183470 REV B Figure 3. Exploded View Of Pedestal Model Printer Dimensions...

  • Page 26: Printer Component Locations

    Chapter Printer Component Locations Printer Component Locations Familiarize yourself with the names and locations of the printer components, shown in Figure 4 and Figure 5 before continuing with the rest of the installation procedures. Barcode Ribbon Ribbon Spool Date Code Label Splined Shaft Paper Support (2)
  • Page 27 Printer Component Locations Barcode Ribbon Ribbon Spool Date Code Label Splined Shaft Tractor (2) Hammer Bank Cover and Ribbon Mask Vertical Blue Tractor Position Knob Lock (2) Platen Lever Paper Support (2) Platen Stop Barcode Sensor Ribbon Guide (2) Ribbon Hub Figure 5.
  • Page 28 Chapter Printer Component Locations...

  • Page 29: Configuring The Printer

    Configuring the Printer Overview IMPORTANT Configuration directly affects printer operation. Do not try to change the configuration of your printer until you are thoroughly familiar with the procedures in this chapter. To print data, the printer must respond correctly to signals and commands received from the host computer.

  • Page 30: Active Versus Saved Configurations

    Chapter The Configuration Main Menu Active Versus Saved Configurations When you change a parameter value, it is active as long as the printer is on or until it is changed again. This is true whether you use the operator panel or send a control code from the host.
  • Page 31 The Configuration Main Menu Active Versus Saved Configurations Quick Setup Printer Configuration Adapter page 54 Control Management Address page 57 page 65 page 73 Interface Selection Interface Selection Recall Custom Set IP Address Ethernet Address Display Language Save Current Values Subnet Mask Wireless Address Print Direction...
  • Page 32 Chapter The Configuration Main Menu Wireless Emulation Parallel Serial Parameters Interface Interface Configuration page 79 page 84 page 91 page 97 Signal Strength ASCII Printer Emulation Interface Type Interface Type SSID Name PC Parallel Data Protocol Printer Emul Config Reset SSID Name IEEE 1284 Baud Rate Print Format...

  • Page 33: Using The Operator Panel

    Using The Operator Panel Active Versus Saved Configurations Using The Operator Panel Status Indicator Message Display MENU SCROLL/ MICRO CONFIG STOP SCROLL/ MICRO LINE FORM SET TOP RETURN ENTER FEED VIEW FEED OF FORM CANCEL EJECT START Figure 7. The Operator Panel The operator panel is shown above.
  • Page 34 Chapter Using The Operator Panel Switch Functionality Fourteen keys are provided for selecting and controlling printer features and options. START Use the START key to place the printer in the READY (on-line) state if it is off-line. Pressing Start in the Program mode exits the menus and places the printer in the READY state.
  • Page 35 Using The Operator Panel Active Versus Saved Configurations SCROLL/MICRO Pressing the SCROLL/MICRO key in the READY state has no effect and returns the message “INVALID KEY PRESS”. In the NOT READY state, this key micro–steps the paper downward in 1/72 inch increments. Press and hold the key to move paper at 10 increments per second.
  • Page 36 Chapter Using The Operator Panel SET TOP OF FORM Pressing the SET TOP OF FORM key in the NOT READY state, unless there is data in the buffer, moves the paper downward relative from the TOF alignment index to the print station and sets this position to be the top of form.
  • Page 37 Using The Operator Panel Active Versus Saved Configurations Serial/Parallel/Ethernet Interface We recommend that you stop the print job from the host system before you press CANCEL. Effective in the NOT READY state. When pressed, the “069 DATA CLEARED” message is displayed. EJECT The EJECT key has two modes of operation.

  • Page 38: Program Mode

    Chapter Program Mode Program Mode The printer is in Program mode whenever the configuration menus and option values are displayed on the operator panel message display. Program mode is either locked or unlocked. In order to select new configuration values, you must unlock Program mode.

  • Page 39: Printing The Current Configuration

    Printing The Current Configuration Entering Program Mode Printing The Current Configuration Step LCD Result Notes 1. Make sure the printer is on 2. Press NOT READY The printer must be in NOT STOP READY mode to print the configuration. PRESS START TO PRINT You are prompted to press the CONFIG PRESS STOP TO EXIT...
  • Page 40 Chapter Printing The Current Configuration * = Factory Default Configuration Management Recall Save Current Delete Change Protect Print Custom Custom Set Values Custom Set Power Custom Sets Set Values On Set Current Custom Set* Factory Default Power On Custom Set All Custom Sets Custom Set 1 Custom Set 2...

  • Page 41: Changing Parameters

    Changing Parameters Entering Program Mode Changing Parameters * = Factory Default Printer Control Interface Display Print Hex Print Selection Language Direction Mode Bidirectional* Unidirectional The following procedure shows you how to change a configuration setting. Changing the Print Direction from the factory default setting BIDIRECTIONAL to the setting UNIDIRECTIONAL is provided as an example.
  • Page 42 Chapter Changing Parameters Step LCD Results Notes PRINTER CONTROL Moves into the PRINTER ENTER INTERFACE SELECTION CONTROL menu. PRINTER CONTROL Moves to the PRINT PRINT DIRECTION DIRECTION parameter. SCROLL/ MICRO UNTIL PRINT DIRECTION Move into the PRINT ENTER BIDIRECTIONAL* DIRECTION menu. The asterisk (*) shows that this is the active value.

  • Page 43: Saving Your Configuration In A Custom Set

    Saving Your Configuration In A Custom Set Entering Program Mode Saving Your Configuration In A Custom Set * = Factory Default Configuration Management Print Custom Recall Save Current Delete Change Protect Set Values Custom Set Values Custom Set Power On Set Custom Sets Name Reset...
  • Page 44 Chapter Saving Your Configuration In A Custom Set If you do not save your configuration before you power off the printer, all of the new parameter values that have not been saved to NVRAM will be erased. When you power the printer on again, the power-on configuration will load. If no configuration has been designated as the power-on configuration, the factory configuration will load.
  • Page 45 Saving Your Configuration In A Custom Set Entering Program Mode Step LCD Results Notes SAVE CURRENT Scrolls through the list of custom SCROLL/ VALUES sets 1 - 8. MICRO UNTIL SAVING Selects the SAVE CURRENT ENTER CONFIGURATION VALUES option. The message “SAVING CONFIGURATION”...

  • Page 46: Loading Custom Sets Or Factory Default Values

    Chapter Loading Custom Sets Or Factory Default Values Loading Custom Sets Or Factory Default Values * = Factory Default Configuration Management Print Custom Recall Save Current Delete Change Protect Set Values Custom Set Values Custom Set Power On Set Custom Sets Factory Default* Custom Set 1 Custom Set 2...
  • Page 47 Loading Custom Sets Or Factory Default Values Entering Program Mode Step LCD Results Notes 1. Press NOT READY Places the printer in NOT STOP READY mode. OPERATOR MENU Unlocks the Operator Menu, RETURN ENTER UNLOCKED which allows you to make configuration changes.

  • Page 48: Changing The Power On Configuration

    Chapter Changing The Power On Configuration Step LCD Results Notes READY Places the printer in READY STOP mode, prepared for normal operation. Changing The Power On Configuration * = Factory Default Configuration Management Print Custom Recall Save Current Delete Change Protect Set Values Custom Set...
  • Page 49 Changing The Power On Configuration Entering Program Mode Step LCD Results Notes 1. Press NOT READY Places the printer in NOT STOP READY mode. OPERATOR MENU Unlocks the Operator Menu, RETURN ENTER UNLOCKED which allows you to make configuration changes. OPERATOR MENU Displays the first Configuration MENU...
  • Page 50 Chapter Changing The Power On Configuration Step LCD Results Notes CHANGE POWER ON An asterisk (*) appears after the ENTER change is complete. CUSTOM SET 1* NOT READY Returns the printer to the NOT STOP READY mode. OPERATOR MENU Locks Program mode and the RETURN ENTER LOCKED...

  • Page 51: The Configuration Menus

    The Configuration Menus Configuration Overview This chapter describes the configuration menus. The Configuration Main Menu options and all of the submenu options are illustrated in menu diagrams and described in detail. For procedures showing how to enter Program mode, save, recall, and print configurations, refer to Chapter 3, “Configuring the Printer”...

  • Page 52: Main Menu

    Chapter Main Menu Main Menu Quick Setup Printer Configuration Adapter page 54 Control Management Address page 57 page 65 page 73 Interface Selection Interface Selection Recall Custom Set IP Address Ethernet Address Display Language Save Current Values Subnet Mask Wireless Address Print Direction Delete Custom Set Gateway Address...
  • Page 53 Main Menu Wireless Parallel Serial Emulation Parameters Interface Interface Configuration page 79 page 84 page 91 page 97 Signal Strength Interface Type Interface Type ASCII Printer Emulation SSID Name PC Parallel Data Protocol Printer Emul Config Reset SSID Name IEEE 1284 Baud Rate Print Format Operation Mode...

  • Page 54: Quick Setup Menu

    Chapter Quick Setup Menu Quick Setup Menu Quick Setup (From page 52) Interface Ethernet Wireless Adapter Graphics Spd Selection Address Address Address Auto Switching* IP Address IP Address IP Address Normal* Parallel Subnet Mask Subnet Mask Subnet Mask Enhanced Serial Gateway Address Gateway Address Gateway Address...
  • Page 55 Quick Setup Menu * = Factory Default Ribbon End Reset Recall Save Current Change Point Command Custom Set Values Power On Set Load Factory* Factory Default* Custom Set 1* Factory Default Lighter -10 Load Power On Custom Set 1 Custom Set 2 Custom Set 1* Lighter -9 Custom Set 2...
  • Page 56 Chapter Quick Setup Menu Changes made in the Quick Setup menu will have global impact. For example, host interface settings made will carry forward and reflect in the Host Interface menu as well. Similarly, changes made to any other parameter will be universally applied (changing the default values) in all emulations or locations where these settings are applicable.

  • Page 57: Printer Control Menu

    Printer Control Menu Printer Control Menu Printer Control (From page 52) Paper Jam Interface Display Print Hex Print Power On Detection Selection Language Direction Mode State Autoswitching* English* Bidirectional* Disable* Ready* Enable* Parallel Unidirectional Enable Not Ready Disable Serial Ethernet Form Set Platen At Shuttle...
  • Page 58 Chapter Printer Control Menu Printer Control (Continued) Printer PTR Setup Print DBCS File Management Option Font File Log System Port Setup Parse Overwrite Files Disable* Disable* Enable* Serial Enable Disable Debug Ethernet Ignore View File List Debug Adapter Setup SFCC Delete Files 21h* Flash Avail.
  • Page 59 Printer Control Menu Interface Selection Interface selection enables or disables physical interfaces for attachment switching. If an interface is disabled, it is set offline and any data received will be ignored. When coax or twinax is selected, a POR status is sent to the host. Selecting Autoswitching provides automatic interface switching among parallel, serial, and either coax or twinax communication.
  • Page 60 Chapter Printer Control Menu Hex Print Mode A hex code printout (or hex dump) translates all incoming data to hexadecimal equivalents. A hex dump lists each ASCII data character received from the host computer, together with its corresponding two–digit hexadecimal code. Hex dumps can be used to troubleshoot some types of printer data reception problems.
  • Page 61 Printer Control Menu Set Platen At BOF Some special forms have perforation areas that are thicker than the rest of the form. Enable this parameter when you are using this type of form. This parameter, when open is selected, allows the platen to open and close when perforations thicker than the rest of a form move across the platen.
  • Page 62 Chapter Printer Control Menu Eject/Restore The EJECT/RESTORE parameter controls how the printer behaves when the user presses the EJECT/RESTORE key. The following options are available: • Standard (the default) • Top Exit Tear (pedestal models only) When STANDARD mode is selected, the EJECT/RESTORE key operates as follows: •...
  • Page 63 Statistics on file system usage are also printed. Printer Management Port Printer Management Port is the port used to connect the printer to the InfoPrint Printer Management Unit (PMU). This menu option is a printer management tool that runs on Host Computers. The options include: •...
  • Page 64 Chapter Printer Control Menu Top Exit Tear Distance The eject distance for the EJECT/RESTORE type TOP EXIT TEAR. • 7.46 Inches (default) • 4.50 - 10.50 Inches Ribbon End Point This parameter adjusts the point at which the system will declare the ribbon as being expended.

  • Page 65: Configuration Management Menu

    Configuration Management Menu Configuration Management Menu The CONFIG. CONTROL menu allows you to control your printer’s configurations according to the specifications necessary for your print jobs.
  • Page 66 Chapter Configuration Management Menu Configuration * = Factory Default Management (from page 52) Recall Save Delete Change Custom Set Current Values Custom Set Power On Set FACTORY DEFAULT* CUSTOM SET 1* CUSTOM SET 1* FACTORY DEFAULT* CUSTOM SET 1 CUSTOM SET 2 CUSTOM SET 2 CUSTOM SET 1 CUSTOM SET 2...
  • Page 67 Configuration Management Menu Recall Custom Set The printer can store 8 custom sets in NVRAM. This parameter allows you to select and load a specific custom set. • Factory Default (the default). The factory–preset custom set; its parameters cannot be changed. It is always available for loading. Custom/Preload Sets 5-8 contain configuration sets that assist with the installation and configuration of this printer.
  • Page 68 Chapter Configuration Management Menu Protect Custom Sets The PROTECT CUSTOM SETS option specifies whether or not a new custom set can overwrite an existing custom set when you activate the SAVE CURRENT VALUES parameter. • Disable (the default). Turns protection off, allowing you to overwrite existing custom sets.

  • Page 69: Ethernet Address Menu

    Ethernet Parameters Menu Ethernet Address Menu Ethernet * = Factory Default Address (from page 52) IP ADDRESS SUBNET GATEWAY DHCP MASK ADDRESS ADDRESS XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX hhhhhhhhhhhh Disable* XXX.XXX.XXX.XXX Enable To cycle through the menus and its options, press MENU then: Scroll/ Scroll/ Micro...

  • Page 70: Ethernet Parameters Menu

    Chapter Ethernet Parameters Menu DHCP You can enable/disable the DHCP protocol using this option, but consult your administrator for the appropriate setting. The options are: • Disable (the default) • Enable. Ethernet Parameters Menu Ethernet * = Factory Default Parameters (from page 52) Buffer Size in Netbios...
  • Page 71 Ethernet Parameters Menu Buffer Size in KBytes This option configures the amount of memory allocated for the Ethernet buffer. You can specify between 1, 2, 4, 8, 16, 32, 128, and 256 Kbytes. The default is 64 Kbytes. Netbios Protocol This option determines whether the NetBIOS protocol will be available.
  • Page 72 Chapter Ethernet Parameters Menu Job Control The job control mode has three options: • Standard (default). The NIC waits for the printer to finish receiving the current job before sending another job. The status line shows “done” when the job is completely received by the NIC. This is the default. •...

  • Page 73: Adapter Address Menu

    Adapter Parameters Menu Adapter Address Menu * = Factory Default ADAPTER ADDRESS (from page 52) DHCP IP Address Subnet Gateway Mask Address Address Disable* xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx hhhhhhhhhhhh Enable To cycle through the menus and its options, press MENU then: Scroll/ Scroll/ Micro...

  • Page 74: Adapter Parameters Menu

    You may enable or disable the Novell or NetBIOS Protocols within this menu, as well as selecting which Novell Frame scheme to use in processing Novell signals. See the Novell chapter in the InfoPrint 6500 Line Matrix Printers: Ethernet Interface Card User's Manual for more details.
  • Page 75 Adapter Parameters Menu Buffer Size in KBytes This option configures the amount of memory allocated for the Ethernet buffer. You can specify between 1, 2, 4, 8, 16, 32, 128, and 256 Kbytes. The default is 64 Kbytes. Novell Protocol This option determines whether the Novell protocol will be available.
  • Page 76 Chapter Adapter Parameters Menu Keep Alive Timer This is the time that the Keep Alive Timer will run. With the Keep Alive Timer on, the tcp connection will stay connected even after the print job has terminated. • 3 Minutes (default) •...

  • Page 77: Wireless Address Menu

    Wireless Parameters Menu Wireless Address Menu * = Factory Default WIRELESS ADDRESS (from page 52) DHCP IP Address Subnet Gateway Mask Address Address Disable* xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx hhhhhhhhhhhh Enable To cycle through the menus and its options, press MENU then: Scroll/ Scroll/ Micro...
  • Page 78 Chapter Wireless Address Menu MAC Address This menu item is the Manufacturer’s Assigned Number, and is unique for each printer. It is read-only. DHCP You can enable/disable the DHCP protocol using this option, but consult your administrator for the appropriate setting. The options include: •...

  • Page 79: Wireless Parameters Menu

    Wireless Parameters Menu Wireless Parameters Menu Wireless Parameters (from page 52) Signal SSID Reset SSID Operation Minimum Strength Name Name Mode Transfer Rate SSID Name (01 - 15) * Infrastructure* Auto-negotiate* SSID Name (16 - 30) Pseudo IBSS 1Mb/Sec SSID Name (31 - 32) Ad Hoc 2Mb/Sec 5.5Mb/Sec...
  • Page 80 Chapter Wireless Parameters Menu Wireless Parameters (continued) International Authentication Default WEP WEP Key 1 WEP Key 2 Mode Mode Disable* Open* Key Format Key Format Enable Shared Hexadecimal* Hexadecimal* Kerberos ASCII ASCII LEAP Key Width Key Width 128 Bits* 128 Bits* 40 Bits 40 Bits Byte 1: - Bytes 5...
  • Page 81 Wireless Parameters Menu Signal Strength This menu displays the strength of the wireless signal. NOTE: This is a display value only and cannot be changed. SSID Name A 1 - 32 character, case sensitive string that identifies the group the printer talks to.
  • Page 82 Chapter Wireless Parameters Menu Antenna Diversity The type of antenna used: • Diverse (default). Select when you want to use the antenna with the best reception. • Primary. Select when you want to use the Primary antenna on the server. •...
  • Page 83 Parallel Interface Menu Default WEP Key This feature enables you to encrypt (scramble) information for security purposes. With this feature, you can set up to four encryption keys, in either ASCII or hexadecimal format, and in either 40 or 128 bits. (The more bits you choose, the more difficult it will be to decode the information.) NOTE: None of the WEP Key Configuration menus display on the configuration printout.

  • Page 84: Parallel Interface Menu

    Chapter Parallel Interface Menu Parallel Interface Menu Refer to Chapter 5 for more information about printer interfaces. * = Factory Default Parallel Interface (from page 52) Interface PC Parallel IEEE 1284 Parallel Type Hotport IEEE 1284* See page 86 See page 89 Trickle Time PC Parallel 1/4 Sec*...
  • Page 85 PC Parallel Menu Parallel Hotport Gives the printer the ability to handle multiple data streams simultaneously. It allows the printer to service hosts attached to the serial and parallel ports as if they were the only interface connected. Trickle Time This functionality prevents an attached host from timing out.

  • Page 86: Pc Parallel Menu

    When this parameter is disabled, the printer interprets bit 8 of each incoming data character as a zero, regardless of its actual setting. The extended ASCII character set is shown in the InfoPrint 6500 Line Matrix Printers: ASCII Programmer’s Reference Manual.
  • Page 87 PC Parallel Menu Data Polarity The DATA POLARITY parameter must be set to match the data polarity of your host computer. • Standard (the default). Does not expect the host computer to invert the data. • Inverted. Expects the host computer to invert the data received on the data lines.
  • Page 88 Chapter Parallel Interface Menu TOF Act at Prime Signal TOF (Top–of–Form) ACTION AT PRIME SIGNAL determines whether or not a form feed is performed before a warm start when the prime signal is asserted from the host. This setting is only used if PRIME SIGNAL parameter is enabled.

  • Page 89: Ieee 1284 Menu

    Serial Interface Menu IEEE 1284 Menu IEEE 1284 Menu The IEEE 1284 interface is configured using the following configuration options. IEEE 1284 * = Factory Default (from page 84) Buffer Size in Auto Trickle Kbytes Trickle Time Disable* 1/4 sec* (1-256) Enable 1/2 sec...
  • Page 90 Chapter Parallel Interface Menu Trickle Time This functionality prevents an attached host from timing out. To support this feature, the port has to be able to accept data from the host and store it for future use. The selected value is the time that the printer waits before getting the next byte of data from the host.

  • Page 91: Serial Interface Menu

    Serial Interface Menu IEEE 1284 Menu Serial Interface Menu IMPORTANT The serial parameters in the printer must be set to match the serial interface in the host computer (at the other end of the printer data cable). Otherwise, the printer may not operate correctly, and data characters from the computer may not print or may appear as “garbled”...
  • Page 92 Chapter Serial Interface Menu Interface Type This parameter configures the electrical interface for the serial port, as follows: • RS-232 (the default) • RS-422 Data Protocol You may select one of the following serial interface protocols to meet the host interface requirements.
  • Page 93 Serial Interface Menu IEEE 1284 Menu Data Bits The DATA BITS parameter sets the length of the serial data word. The length of the data word must match the corresponding data bits setting in the host computer. • 8 (the default) •...
  • Page 94 Chapter Serial Interface Menu Request to Send This configuration is part of hardware flow control and determines when the REQUEST TO SEND (RTS) signal is generated. This signal indicates whether or not the printer is ready to receive data. • True (the default).
  • Page 95 Emulation Configuration Menu IEEE 1284 Menu The status byte sent to the host is defined as follows: 1 = printer fault 1 = IGP busy 0 = offline, 1 = online 1 = serial input buffer exceeds xoff/on Serial Hotport Gives the printer the ability to handle multiple data streams simultaneously.
  • Page 96 Chapter Serial Interface Menu Timeout This is the value used by the printer to time out from the current port and check the other ports for data to print. When the printer has not received data from the host after a certain period of time, it needs to Timeout in order to service the other ports.

  • Page 97: Emulation Configuration Menu

    IEEE 1284 Menu Emulation Configuration Menu Emulation Configuration (from page 52) Printer Emul ASCII Printer Print Config Emulation Format See page 98 See page 99 KSSM LQ1600K To cycle through the menus and its options, press MENU then: NOTE: Scroll/ Scroll/ Micro Micro...

  • Page 98: Printer Emul Config Menu

    Chapter Emulation Configuration Menu Printer Emul Config Menu Printer Emulation Configuration (from page 97) Printer Emulation Configuration KSSM LQ1600K To cycle through the menus and its options, press MENU then: Scroll/ Scroll/ NOTE: Micro Micro Hangul emulation only. To enter a menu or select menu options, Hanzi emulation only.

  • Page 99: Print Format Menu

    Print Format Menu Print Format Menu Print Format (from page 97) Characters Lines DBCS CPI Forms Per Inch Per Inch Width 10.0 Characters Per In 6.0 Lines Per Inch* Forms Width in Inches 12.0 Characters Per In* 8.0 Lines Per Inch 13.6 Inches* 13.3 Characters Per In 10.3 Lines Per Inch...
  • Page 100 Chapter Emulation Configuration Menu High Density Graphics Print Character Print Margins Spd Up Table Attributes Disable* Normal* Proportional Spacing Left Margin Enable Enhanced Disable* 0 Characters* Turbo Enable 1 - 369 Characters Match Typeface Italic Print Right Margin Disable* 0 Characters* Forward Slant 1 - 369 Characters Backward Slant...
  • Page 101 Print Format Menu Characters Per Inch CHARACTERS PER INCH (CPI) specifies the number of characters that will print per horizontal inch. • 10.0 Characters Per In • 12.0 Characters Per In (the default) • 13.3 Characters Per In • 15.0 Characters Per In •...
  • Page 102 Chapter Emulation Configuration Menu Forms Width FORMS WIDTH specifies the forms width in inches, millimeters or characters. All three measurements will update the same configuration parameter. The default values for forms width are 13.6 inches, 345.4 mm and 136 characters. Descriptions follow for the three ways of specifying the forms width: Forms Width In Inches Allows you to input the forms width in inches.
  • Page 103 Print Format Menu IMPORTANT If the forms width is set in characters and the CPI is changed, the effective page width is changed to be equal to the forms width in characters divided by the new CPI. For example, if the current forms width is 132 characters and the CPI is changed from 10 CPI to 15 CPI, the effective forms width changes from 13.2 inches to 8.8 inches.
  • Page 104 Chapter Emulation Configuration Menu IMPORTANT If the forms length is set in lines and you change the LPI, the effective page length changes to the forms length in characters divided by the new LPI. For example, if the current forms length is 66 lines and you change the LPI from 6 LPI to 8 LPI, then the effective forms length changes from 11 inches to 8.25 inches.
  • Page 105 Print Format Menu Print Quality NOTE: When using bold or emphasized printing, the printer prints two dots instead of one to produce the desired effect. This does not affect characters per inch. This parameter specifies the density (quality) of printing: •...
  • Page 106 Chapter Emulation Configuration Menu Proportional Spacing Uses proportional spacing for text data when enabled. • Disable (the default) • Enable. Uses proportional spacing for text data. NOTE: Proportional spacing is only supported in 10 CPI. Therefore, you must select 10 CPI, or proportional spacing will be ignored. Italic Print Prints text in italics, when enabled.
  • Page 107 Print Format Menu Margins NOTE: LEFT MARGIN and RIGHT MARGIN selections are not available with the Coax/Twinax emulation. The only variable available with the Coax/Twinax emulation is BOTTOM MARGIN. The MARGINS parameter defines where the bottom, left, and right page margins are located.
  • Page 108 Chapter Emulation Configuration Menu Reset Command Reset Command specifies the configuration that will be used by the printer after the reset command is issued. • Load Factory (the default). Loads the factory default configuration for printer use. This is the default selection. •...
  • Page 109 Operator Print Tests Menu Print Format Menu Horizontal Expnd This selection allows font expansion in horizontal axis and allows the control of the bitmap to increment dot by dot. The selectable values in this menu are from “24 pt size” to “72 pt size”, with the default value being “24 pt size”. When the value is greater than 24, this triggers the font expansion algorithm to increase the size of the font to the selected size.

  • Page 110: Operator Print Tests Menu

    Chapter Operator Print Tests Menu Operator Print Tests Menu Operator Print Tests (from page 52) All H’s Printer Print Error Print Ribbon Ripple All E’s Demonstration Print All E’s + FF Adapter Test Underlines Ethernet Test Clear Error Page Page To cycle through the menus and its options, press MENU then: Scroll/...
  • Page 111 NOTE: This page contains important system and ethernet adapter information and should be maintained with your system configuration printout. Your InfoPrint Customer Service Representative will typically run these tests. Ethernet Test Page Prints an Ethernet configuration page. If the Integrated Ethernet is not properly installed, this page will not print.

  • Page 112: Printer Information Menu

    Chapter Printer Information Menu Printer Information Menu Printer Information (from page 52) 11 Inch Pages Installed Power On Printing Time Print Strokes Memory Time To cycle through the menus and its options, press MENU then: Scroll/ Scroll/ Micro Micro To enter a menu or select menu options, press ENTER.
  • Page 113 Print Format Menu Print Strokes The cumulative number of back–and–forth shuttle strokes the printer has printed during normal operation. The range is 0 through 4,000,000,000 shuttle strokes. 11 Inch Pages The cumulative number of pages the printer has printed. The range is 0 through 363,000,000 pages.
  • Page 114 Chapter Printer Information Menu...

  • Page 115: Printer Interfaces

    (PCBA) and a cable connector for the data line. Communication signals and data may be sent over parallel or serial lines. Each InfoPrint 6500-D printer is equipped with three parallel interface protocols and two serial interface protocols. Each interface is selected via the operator panel configuration menu.

  • Page 116: Rs-232 And Rs-422 Serial Interfaces

    Chapter RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interfaces NOTE: The RS-232 and RS-422 serial interface circuit characteristics are compatible with the Electronic Industry Association Specifications EIA-232-E and EIA-422-B. The RS-232 and RS-422 serial interfaces enable the printer to operate with bit serial devices that are compatible with an RS-232 controller.

  • Page 117: Rs-232 Serial Interface Protocols

    RS-422 Receive Data (RXD). Serial data stream to the printer. Clear To Send (CTS). Status signal to the printer indicating the host is ready to receive data/status signals from the printer. Data Set Ready (DSR). Status signal to the printer indicating the host is in a ready condition.

  • Page 118: Rs-232 And Rs-422 Serial Interface Protocols

    Chapter RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interface Protocols X-ON / X-OFF. Transmit On/Transmit Off. The printer transmits an X-ON character (hex 11) when entering the Ready mode or when the buffer is almost empty. The printer transmits an X-OFF character (hex 13) when entering the Not Ready mode or when the buffer is almost full.

  • Page 119: Rs-232 And Rs-422 Serial Interface Configuration

    • Request to Send logic Some application programs require a unique configuration. If the printer is not working properly in the configuration you selected, contact an InfoPrint service representative. One Char Enquiry When enabled, a status byte is sent back to the host when the poll character or the command SFCC enquiry is sent to the printer (serial interface only).

  • Page 120: Pc Parallel Interface

    Chapter PC Parallel Interface PC Parallel Interface The PC Parallel interface (also referred to as the “Centronics” interface) enables the printer to operate with controllers designed for buffered PC Parallel printers. The length of the data cable from the host computer to the printer must not exceed 15 feet (5 meters).

  • Page 121: Pc Parallel Interface Signals

    TOF Action at Prime Signal (do nothing or form feed) • Buffer Size in kilobytes (1 to 256) Some application programs require a unique configuration. If the printer is not working properly in the configuration you have selected, contact an InfoPrint service representative.

  • Page 122: Ieee 1284 Parallel Interface

    Chapter IEEE 1284 Parallel Interface IEEE 1284 Parallel Interface The IEEE 1284 is a parallel interface with bidirectional capabilities. Features include the following: Faster data transmission. Timing of the signals has been reduced. Bidirectional communication. Both the host and the printer can send data. Versatility.

  • Page 123: The Negotiation Phase

    The Negotiation Phase Byte Mode The printer and host send data to each other along eight data lines (one bit per line). If bidirectional communication is supported by the printer and the host, the host will take control of the data transfer. The Negotiation Phase The negotiation phase determines which operating mode will be used.
  • Page 124 Chapter IEEE 1284 Parallel Interface Table 6. 1284 Signals (continued) Type of Mode Source of Data Compatible Nibble Byte Host nAutoFd Host Busy HostAck Not Defined Logic Grid Chassis Grid Printer Peripheral Logic High Signal Ground (nStrobe) Signal Ground (Data 1) Signal Ground (Data 2) Signal Ground (Data 3) Signal Ground (Data 4)
  • Page 125 Signals Host Clock / nWrite. Driven by host. Data transferred from host to printer. When printer sends data, two types are available. If Nibble mode, signal is set high. If Byte mode, signal is set low. Data 1 through Data 8. These pins are host-driven in Compatibility mode and bidirectional in Byte mode.

  • Page 126: Terminating Resistor Configurations

    If the values of these terminating resistors are not compatible with the particular interface driver requirements of your host computer, you may need to install resistors with different pull-up and pull-down values. NOTE: Must be installed by an InfoPrint service representative. Default: 1K Ohm Alt 1: 330 Ohm...

  • Page 127: Removal And Installation

    1K ohm Removal And Installation The procedure for removing and installing terminating resistors is provided in your InfoPrint 6500 Line Matrix Printers: Maintenance Information Manual. Important This is an involved maintenance procedure. To avoid damage to the equipment, only a trained technician should perform this procedure.
  • Page 128 Chapter IEEE 1284 Parallel Interface...

  • Page 129: Routine Service And Diagnostics

    Routine Service and Diagnostics Cleaning Requirements Clean the printer every six months or after every 1000 hours of operation, whichever occurs first. If the printer is located in a dusty area or is used for heavy duty printing, clean it more often. WARNING Disconnect the power source before cleaning the printer.
  • Page 130 Chapter Cleaning Requirements Barcode Ribbon Ribbon Spool Date Code Label Splined Shaft Tractor (2) Hammer Bank Cover and Ribbon Mask Vertical Blue Tractor Position Knob Lock (2) Platen Lever Paper Support (2) Platen Stop Barcode Sensor Ribbon Guide (2) Ribbon Hub Figure 10.
  • Page 131 12. Install the ribbon, load paper, and set the top–of–form. Refer to the InfoPrint 6500 Line Matrix Printers: Quick Start Guide. Due to water content in most isopropyl alcohol products, 99.9% alcohol is required. A lower percentage of alcohol will cause internal components to rust.

  • Page 132: Printer Self -Tests

    Chapter Printer Self –Tests Printer Self –Tests With the exception of testing the interface between the printer and the host computer (and the associated data cable), you do not need to send data from the host computer to the printer to test printer operation. You can use the printer’s built–in diagnostic tests to check many of the functions of your printer, including print quality and overall operation.

  • Page 133: Running The Printer Self-Tests

    Running The Printer Self – Tests Interior Cleaning Running The Printer Self–Tests Step Result Notes 1. Make that the ribbon is installed and the printer is powered on and loaded with paper. 2. Press NOT READY Places the printer in NOT STOP READY mode.

  • Page 134: Hex Code Printout

    To convert an ASCII character to its corresponding hex code (or vice–versa), refer to the ASCII code chart in the InfoPrint 6500 Line Matrix Printers: ASCII Programmer’s Reference Manual. Each printable character prints both as its assigned symbol and as its hex equivalent.
  • Page 135 Running The Printer Self–Tests Interior Cleaning To obtain a hex code printout, perform the following steps. NOTE: The asterisks (*) indicate steps specific to using the coax/twinax interface menus which are only displayed when the Coax/Twinax feature is installed. Step Result Notes 1.
  • Page 136 Chapter Hex Code Printout Step Result Notes HEX PRINT MODE Asterisk (*) indicates this ENTER ENABLE* choice is now active. NOT READY Returns the printer to the STOP NOT READY mode. OPERATOR MENU Press both keys at the LOCKED same time to relock the RETURN ENTER Operator Menu.

  • Page 137: Fault Messages

    5. Run your print job again. If the fault message reappears, turn off power to the printer, then call your InfoPrint service representative. Otherwise, no further attention is required. The following table explains each fault message and offers suggestions for correcting the fault condition.
  • Page 138 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 004 VIEW FORMS Non–error status Press the VIEW key to message. return paper to print PRESS VIEW KEY position. 006 HOST SYSTEM Host attention message. The host computer or REQUESTS ATTN printer controller requires attention.
  • Page 139 FAILED 031 END OF FORMS A time-out message is Load paper. Refer to the TIMEOUT sent to the host if paper InfoPrint 6500 Line Matrix is not loaded within 10 Printers: User’s Manual LOAD FORMS minutes after CLEAR for procedures.
  • Page 140 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 045 FIRMWARE ERROR* Application software Contact your InfoPrint SEE USERS MANUAL tried to perform an illegal service representative. printer function or damaged memory is detected on the controller board. 046 EC STOPPED AT Controller self–test and...
  • Page 141 Make sure the ribbon is the shuttle is moving at not twisted and the platen SEE USERS MANUAL the wrong speed. lever is set correctly. If the fault reoccurs, contact your InfoPrint service representative. 059 CANCEL PRINT Non–error status No action required. ACTIVE message.
  • Page 142 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 080 POWER SUPPLY HOT Power supply Contact your InfoPrint temerature is elevated service representative. beyond normal threshold. 081 POWER VOLT CHECK* Power supply voltage Contact your InfoPrint SEE USERS MANUAL failure.
  • Page 143 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 090 SHUTTLE COVER Shuttle cover is missing, Contact your InfoPrint OPEN damaged, or not service representative. correctly installed. CLOSE SHUTTLE COVER 092 TRNSPRT DRVR The controller board Contact your InfoPrint...
  • Page 144 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 116 ILLEGAL BUS ACCESS Illegal Exernal Bus Contact your InfoPrint SEE USERS MANUAL Access. Fatal firmware service representative. error on the controller board. 117 A TO D OVERUN* Analog to Digital...
  • Page 145 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 127 ILLEGAL STATE Paper illegal state. Fatal Contact your InfoPrint SEE USERS MANUAL firmware error on the service representative. controller board. 128 INVALID COMMAND Paper invalid command. Contact your InfoPrint...
  • Page 146 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 138 SHUTTLE INVALID Shuttle invalid Contact your InfoPrint PARAMETER parameter. Fatal service representative. firmware error on the controller board. 139 OVER SPEED CHECK* The shuttle is running Contact your InfoPrint SEE USERS MANUAL over speed.
  • Page 147 Operator Explanation Solution Fault Message Correctable? 150 ERROR: EC STOPPED XXXX is a number from Contact your InfoPrint AT STATE XXXX 0000 to 0010. The service representative. Entine Controller has stopped and is in the state identified by the number displayed.
  • Page 148 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 169 ERROR: PROGRAM The printer is not Contact your InfoPrint NOT COMPATIBLE compatible with the service representative. downloaded program. 170 ERROR: PROGRAM The printer does not see Contact your InfoPrint...
  • Page 149 301 RIBBON INK LOW Message is displayed Install a new InfoPrint INSTALL NEW IPS RIBBON when RibbonMinder ribbon. feature is enabled and ribbon ink reaches 2% level.
  • Page 150 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? 307 UNKNOWN RIBBON Ribbon not authorized. Install a new InfoPrint INSTALL NEW IPS RIBBON ribbon. 733 DP FIFO BUSY* There is a timing Contact your InfoPrint problem in the Engine service representative.
  • Page 151 No action required. PRINTER RESET informing the operator that the printer is undergoing a system reset. B22 ERROR: Flash memory has not Contact your InfoPrint DECOMPRESS SIZE* passed boot initialization service representative. tests. B23 ERROR: Flash memory has not Contact your InfoPrint...
  • Page 152 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? B44 ERROR: SDRAM Printer boot initialization Contact your InfoPrint NOT 64 BITS WIDE* tests detect incorrect service representative. SDRAM. B45 ERROR: SDRAM Printer boot initialization Contact your InfoPrint IS WRONG VOLTAGE* tests detect incorrect service representative.
  • Page 153 RAM. XX% indicates how much of the program has loaded. DP FIFO BUSY* There is a timing Contact your InfoPrint problem in the Engine service representative. Controller firmware. DRIVER CIRCUIT BAD The hammer coil count Contact your InfoPrint SEE USERS MANUAL test failed.
  • Page 154 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E01B TYPE 0x60 An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program. appears, load the latest emulation software.
  • Page 155 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E03B DSI HASH S An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 156 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E03E DSI CXIWX An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program. appears, load the latest emulation software.
  • Page 157 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E03H DSI ECXOWX An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 158 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E04C ISI PROTEC An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program. appears, load the latest emulation software.
  • Page 159 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E08 FLOATINGPNT An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 160 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E16 ITRANS MISS An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program. appears, load the latest emulation software.
  • Page 161 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E19 BREAKPOINT An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 162 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E31A EVENT O BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 163 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E31D EVENT 3 BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 164 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E31G EVENT 6 BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 165 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E32B CND 1 BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 166 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E32E CND 4 BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 167 Fault Messages Fault Correction Procedure Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? E32H CND 7 BP An illegal or unsupported 1. Cycle Power. Run See User Manual instruction was the print job again. If attempted in the the message application program.
  • Page 168 Cycle power. Wait for “E not initialize correctly. Net Ready” to display, then retry operation. If the fault message appears again, contact your InfoPrint service representative. ENERGY SAVER MODE Status message: printer No action required. ACTIVE is in low–energy idle...
  • Page 169 LCD. If the message reappears, contact your InfoPrint service representative. H00: PCI SLOT ? The controller board is Contact your InfoPrint See User Manual not communicating with service representative. a PCI card. This could indicate a bad PCI card, poor connection, or problem in the PCI bus.
  • Page 170 This can it resumes full speed occur during especially printing. dense print jobs. HMR BANK NOT Hammer bank is not Contact your InfoPrint INSTALLED installed. service representative. SEE USERS MANUAL HAMMER COIL BAD Hammer coil(s) number (You can continue to print #, #, etc.
  • Page 171 NOT READY Printer state message: No action required. printer is offline, not in communication with host. ONLINE Controller unit timed out. Contact your InfoPrint CU TIMED OUT service representative. OPERATOR MENU Non–error status No action required. message. <first menu item>...
  • Page 172 Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? PAP FD DRVR CIR* Paper Feed Driver Contact your InfoPrint SEE USERS MANUAL Circuit. The paper feed service representative. driver circuit on the controller board is drawing too much current.
  • Page 173 If the message appears again, contact your InfoPrint service representative. TCP PORT BUSY Error message reported Refer to the InfoPrint by the Printer Manager 6500 Line Matrix Printers: when the Ethernet card Maintenance Information is installed. Manual. TESTING HARDWARE Status message when No action required.
  • Page 174 Chapter Fault Messages Table 8: Fault Messages Operator Explanation Solution Fault Message Correctable? WAITING FOR Status message: No action required. ETHERNET ADAPTER appears when the printer is first powered on if the optional Ethernet card is installed.

  • Page 175: A Printer Specifications

    InfoPrint Printing Supplies are distributed through Priority Fulfillment Services (PSFweb) and a worldwide network of dealers. Please contact one of the following numbers to place an order for InfoPrint 6500-D ribbons or to locate an InfoPrint Printing Supplies Dealer in your area. You may also visit http://www.infoprint.com.
  • Page 176 Appendix A Ordering Ribbons Asia Pacific For the countries below, contact www.infoprint.com Australia Malaysia Bangladesh Myanmar Brunei New Zealand Cambodia Philippines China Singapore Hong Kong Sri Lanka India Taiwan Indonesia Thailand Korea Vietnam Laos Latin America Contact www.infoprint.com Europe, Middle East and Africa...

  • Page 177: Warranty Information

    Warranty Information The approximate average yields are not a warranty or guarantee of minimum life and are provided to assist in initial supplies planning. Actual usage should be used to establish the supply’s life in the end user’s application. Many factors such as print coverage per page, machine settings, paper type and size, and environmental conditions can affect supply life.

  • Page 178: Paper Specifications

    Appendix A Paper Specifications Paper Specifications The following paper specifications are general guidelines. Paper stock should be tested with applications to determine print quality. Paper • Type Edge-perforated, fan-fold, 3 to 17 inches (7.62 to 43.18 cm) wide*, 3 to 16 inches with stacker, 2 to 24 inches (5.08 to 60.96 cm) long**, 5 to 12 inches with stacker.

  • Page 179: Printer Dimensions And Weight

    Cabinet Models Printer Dimensions and Weight Cabinet Models Height: 41 inches (103.3 cm) Width: 27 inches (68.6 cm) Depth: 29 inches (73.7 cm) Weight: 225 lbs. (102.1 kg) unpackaged 237 lbs. (112. kg) unpackaged with power stacker 285 lbs. (129.3 kg) packaged 297 lbs.

  • Page 180: Environmental Characteristics

    Appendix A Environmental Characteristics Environmental Characteristics Temperature Operating: 50° to 104° F (10° to 40°C) up to 5000 feet (1524 meters), 50° to 90° F (10° to 32°C) up to 8000 feet (2438 meters) Storage: -40° to 158° F (- 40° to 70°C) Relative Humidity Operating: 15% to 80% (noncondensing)

  • Page 181: Electrical Characteristics

    Printing Rates Input Voltage Electrical Characteristics Input Voltage RMS Current Design Range Line Frequency Line Voltage 6500 D3P 6500 D6C 6500 D8C 6500 D3C 100-120 V RMS 50-60 Hz 3.5A @ 100 V 5A @ 100 V 5.5A @ 100V 200-240 V RMS 50-60 Hz 1.6A @ 200 V 2A @ 200 V...

  • Page 182: Cables

    ASCII Serial/Parallel: The 6500-D printer is connected to personal computers and controllers via industry standard EIA-232-E and PC-parallel printer cables. For Dataproducts interfaces, you will need to obtain a Dataproducts cable. Contact your InfoPrint service representative to order the following: •...
  • Page 183 Power Consumption Table 9: DBCS Printing Rates Print Rate (lpm) Print Quality 6500 D3P/D3C 6500 D6C 6500 D8C (with HIGH DENSITY = ON) (with HIGH DENSITY = OFF) NEAR LQ NORMAL HI-SPEED SUPER HI-SPEED ULTRA HI-SPEED Table 10: ASCII Printing Rates Print Rate (lpm) Print Quality 6500 D3P/D3C...
  • Page 184 Appendix A Printing Rates...

  • Page 185: B A Quick Look At Line Matrix Printing

    Matrix Printing Character Formation The InfoPrint 6500-D is an impact printer: it creates characters by printing ink dots on paper. Dots overlap to produce a solid–appearing character of uniform density. The dots are made by an assembly of steel hammers mounted on a rapidly oscillating shuttle.
  • Page 186 Appendix B Character Formation Serial matrix printers use a moving printhead with pins to form single characters sequentially along the printed line. Unlike serial matrix printers, line matrix printers divide every printable line into horizontal dot rows, then print a dot row of the entire line at every lateral sweep of the shuttle. During each sweep of the shuttle, hammers are activated to print dots at the required positions in the dot row.

  • Page 187: Printing Speed

    Printing Speed Printing Speed The speed of text printing is measured in lines per minute (lpm). This speed is dependent upon the number of dot rows required to produce a line of characters, regardless of the number of characters in the line. Because more dot rows are required to print lowercase characters with descenders, those character lines will print at a fractionally lower rate.
  • Page 188 Appendix B Printing Speed...

  • Page 189: Glossary

    Glossary A to D Analog to Digital active The horizontal location on the paper where the next character will print. After printing a character, the printer advances the active column. active line The vertical location on the paper where the next character will print.
  • Page 190 A circuit for the transfer of data or electrical signals between two devices. character cell The invisible rectangular space occupied by a character, including the white space around the character. The height of a cell remains constant even with changes in the current line spacing, and the width is equal to the current character spacing.
  • Page 191 (character) printer. Central Processing Unit Carriage Return Abbreviation for Coax/Twinax only. A model available in a previous generation of the InfoPrint Line Matrix Printer. Abbreviation for Coax/Twinax/ASCII. Clear To Send CVFU Abbreviation for Centronics direct access Vertical Format Unit.
  • Page 192 DVFU Abbreviation for Dataproducts direct access Vertical Format Unit. EBCDIC Extended Binary Coded Decimal Interchange Code. Engine Controller ECMA European Computer Manufacturers Association. Electronic Industries Association Elite A name indicating a monospaced font with a pitch of 12 cpi (and usually 10 points in height). A unit of measure in typesetting.
  • Page 193 font The complete set of a given size of type, including characters, symbols, figures, punctuation marks, ligatures, signs, and accents. To fully describe a font, you must specify seven characteristics: typeface (Courier New, Helvetica, Swiss, etc.) spacing (proportional or monospaced) type size (12 point, 14 point, etc.) scale factor (character height/width ratio) type style (Roman or italic)
  • Page 194 Abbreviation for high speed font. Also referred to as draft. Horizontal Tab Hertz. Cycles per second, a measure of frequency. Intelligent Graphics Processor. An optional emulation that converts graphics commands received from the host computer to binary plot data that is usable by the printer. initialization A series of processes and self-tests to set power-up defalt conditions and parameters.
  • Page 195 Not available or not applicable. New Line (3287 only). Abbreviation for near letter quality font. This is the highest resolution mode supported on the 6500-D. Not Ready Mode Offline. The printer is not ready to receive and process commands and data. Nanosecond NVFU Direct Access Vertical Format Unit.
  • Page 196 PMPP Physical Maximum Print Position. The longest line teh printer is capable of printing. This differs from MPP in that the printer may be capable of printing lines 132 characters wide (PMPP), but the print job is only 80 characters wide (MPP). See also MPP. point A unit of length in printing and typography, used to specify type sizes, heights of font characters, etc.
  • Page 197 Roman An NLQ type style in which the characters are upright and the edges of the characters have a serif. This sentence is printed in a Roman type style. Request To Send Set Attribute Systems Application Architecture sans serif An NLQ type style in which the characters are upright and blocked.
  • Page 198 Transistor-Transistor Logic type family See typeface. type size See point. type style Refers to either the upright or italic character style in a specific font family. Roman is upright, italic is slanted. typeface A descriptive name or brand name that identifies a particular design of type.

  • Page 199: Notices

    This information was developed for products and services offered in the U.S.A. InfoPrint Solutions Company may not offer the products, services, or features discussed in this document in other countries. Consult your local InfoPrint Solutions Company representative for information on the products and services currently available in your area.
  • Page 200 Web sites. The materials at those Web sites are not part of the materials for this InfoPrint Solutions Company product and use of those Web sites is at your own risk.
  • Page 201 InfoPrint Solutions Company encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. InfoPrint Solutions Company offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products.

  • Page 202: Product Recycling And Disposal

    Recycling facilities may not be available in your area. In the United States, InfoPrint Solutions Company has established a collection process for reuse, recycling, or proper disposal of used batteries and battery packs from InfoPrint Solutions Company equipment. For information on proper disposal of the batteries in this product, please contact InfoPrint Solutions Company.

  • Page 203: Communication Statements

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. InfoPrint Solutions Company is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 204 Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. InfoPrint Solutions Company cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
  • Page 205 Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraph 5 des EMVG ist die: InfoPrint Solutions Company Deutschland GmbH, 70548 Stuttgart. Informationen in Hinsicht EMVG Paragraph 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022...
  • Page 206 Communication Statements China: Declaration: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may need to perform practical actions. Taiwanese: Important: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures.
  • Page 207 Korea: DANGER This product is equipped with a 3-wire power cord and plug for the user’s safety. Use this power cord in conjunction with a properly grounded electrical outlet to avoid electrical shock.

  • Page 208: Software License Agreement

    Communication Statements Software License Agreement Your printer contains, among other software, Printronix operating software including, but not limited to the Embedded Configurable Operating System (the “eCos Software”) as embedded software. The terms of this Agreement apply only to the eCos Software, and all other embedded software supplied with the printer.
  • Page 209 5. Limitation of Liability UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE, SHALL RED HAT, PRINTRONIX, ANY OTHER CONTRIBUTOR, OR ANY DISTRIBUTOR OF THE EMBEDDED SOFTWARE, OR ANY PART THEREOF, OR ANY SUPPLIER OF ANY OF SUCH PARTIES, BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR...

  • Page 210: Limited Software Product Warranty

    Communication Statements This exception does not invalidate any other reasons why work based on this file might be covered by the GNU General Public License. Alternative licenses for eCos may be arranged by contacting Red Hat, Inc. at http://sources.redhat.com/ecos/ecos-license/ Limited Software Product Warranty Printronix, Inc.
  • Page 211 Limited Software Product Warranty Termination of License Agreement This License shall continue until terminated. This license may be terminated by agreement between you and Printronix, Inc. or by Printronix, Inc. If you fail to comply with the terms of this License and such failure is not corrected within thirty (30) days after notice.
  • Page 212 Communication Statements...
  • Page 213 Index Numerics 059 CANCEL PRINT ACTIVE, 141 060 PRINTER HOT, 141 001 END OF FORMS, 137 062 EXHAUST FAN CHECK, 141 002 FORMS JAMMED, 137 065 HAMMER FAN CHECK*, 141 003 FORMS EJECTED, 137 069 DATA CLEARED, 141 004 VIEW FORMS, 138 080 POWER SUPPLY HOT, 142 006 HOST SYSTEM REQUESTS ATTN, 138 081 VOLT CHECK*, 142...
  • Page 214 122 PAPER NOT SCHEDULED, 144 171 ERROR SHORT AT ADDRESS XXXX, 148 123 PAPER BUSY TOO LONG, 144 172 ERROR WRITING TO FLASH, 148 124 PAPER FIFO OVERFLOW, 144 173 ERROR WRONG CHECKSUM, 148 125 PAPER FIFO UNDERFLOW, 144 174 ERROR OCCURRED FLUSHING 126 PAP FEED BAD TABLE*, 144 QUEUES*, 148 127 ILLEGAL STATE, 145...
  • Page 215 Adapter Parameters menu B42 ERROR SDRAM ROWS NOT ASCII data port number, 75 ALLOWED*, 151 Ethernet Hotport, 76 B43 ERROR SDRAM TOO MANY BANKS*, 151 Ethernet speed, 76 B44 ERROR SDRAM NOT 64 BITS WIDE*, 152 Job Control, 76 B45 ERROR SDRAM IS WRONG VOLTAGE*, 152 Keep alive timer, 76 B46 ERROR SDRAM HAS MIXED SIZES*, 152 Nest Serv Type, 75...
  • Page 216 CLEARING PROGRAM FROM FLASH, 152 DHCP Compatibility Mode, IEEE 1284 Parallel Adapter Address menu, 74 Interface, 122 Ethernet Address menu, 70 Component locations, printer, 26 Wireless Address menu, 78 Config Key Default, Configuration Management DIAGNOSTIC PASSED, 153 menu, 68 Diagnostic tools, 17 Configuration Dimensions, printer, 24, 179 main menu, 30...
  • Page 217 E31C EVENT 2 BP message, 162 Ethernet Parameters menu, 70, 71, 72 E31D EVENT 3 BP message, 163 ASCII Data Port Number, 71 E31E EVENT 4 BP message, 163 Buffer Size in KBytes, 71 E31F EVENT 5 BP message, 163 Ethernet Speed, 71 E31G EVENT 6 BP message, 164 Job Control, 72...
  • Page 218 E31A EVENT 0 BP, 162 E31B EVENT 1 BP, 162 H/B CONTROL MODE, 170 E31C EVENT 2 BP, 162 H00: PCI SLOT ? message, 169 E31D EVENT 3 BP, 163 H01: PCI J12 message, 169 E31E EVENT 4 BP, 163 H02: PCI J13 message, 169 E31F EVENT 5 BP, 163 HAMMER COIL BAD, 170...
  • Page 219 Interfaces, 181 Menu printer, 115 Adapter Address, 73 Interior Cleaning, 129 Configuration Management, 65 Internat. Mode, WLAN PARAMS menu, 82 Emulation Configuration, 97 INTERRUPT UNUSED VECTOR 00, 170 Ethernet Address, 69 IP Address Ethernet Parameters, 70 Adapter Address menu, 73 Main, 52 Ethernet Address menu, 69 Operator Print Tests, 110...
  • Page 220 045 FIRMWARE ERROR*, 140 120 MACHINE CHECK, 144 046 EC STOPPED AT STATE, 140 121 PAPER NOT AT SPEED, 144 051 HAMMER SHORT*, 140 122 PAPER NOT SCHEDULED, 144 052 MECH DRIVER HOT*, 140 123 PAPER BUSY TOO LONG, 144 053 VOLTS FAILED*, 140 124 PAPER FIFO OVERFLOW, 144 054 HAMMER COIL SHORT*, 140...
  • Page 221 168 ERROR PROGRAM NEEDS MORE B21 STATUS PRINTER RESET, 151 FLASH, 147 B22 ERROR DECOMPRESS SIZE*, 151 169 ERROR PROGRAM NOT B23 ERROR DECOMPRESS CKSUM*, 151 COMPATIBLE, 148 B30-STATUS INITIALIZING, 151 170 ERROR PROGRAM NOT VALID, 148 B35 STATUS WAITING FOR EC STATUS, 151 171 ERROR SHORT AT ADDRESS B40 ERROR SDRAM EEPROM CKSUM XXXX, 148...
  • Page 222 FREEFORM ON - OFF HOLD KEY @ Min Xfer Rate, Wireless Parameters menu, 81 PWRUP, 169 Models, printer, 14 H/B CONTROL MODE, 170 HAMMER COIL BAD, 170 Name Custom Sets, Configuration Management HMR BANK NOT INSTALLED, 170 menu, 68 ILL INST ACCSS*, 170 Nest Serv Type, Adapter Parameters menu, 75 INTAKE FAN FAULT, 170 Netbios Protocol, 71...
  • Page 223 Order ribbons, 175 PC Parallel menu Output control, 17 Buffer size in kbytes, 88 Output Darkness, 15 Busy on strobe, 87 Overview, printer models, 13 Data Bit 8, 86 Data polarity, 87 Latch data on, 87 P00 ERROR SYSTEM FAULT, 171 Parallel Interface menu, 86 P05 DIAGNOSTIC TEST PASSED, 171 Prime signal, 87...
  • Page 224 Printer Ribbon Action, 64 active versus saved configurations, 30 Ribbon End Point, 64 attachment, 21 Set platen at BOF, 61 cables, 182 Shuttle timeout, 61 component locations, 26 Printer Demonstration, Operator Print Tests configuration main menu, 30 menu, 110 configuration overview, 21, 29 Printer Emul Config menu, 98 configuration types, 29 Printer Emulation Configuration, 97...
  • Page 225 Requirements RS-232 Serial Interfaces, 116 humidity, 180 RS-422, 117 power, 23 one char enquiry, 119 printer site, 23 poll character, 119 Reset Command, IGP Configuration menu, 108 serial interface configuration, 119 Reset Custom Set Names, Configuration serial interface error handling, 118 Management menu, 68 RS-422 Serial Interfaces, 116 Reset SSID Name, Wireless Parameters menu, 81...
  • Page 226 Request to send, 94 printer emulations, 16 Serial hotport, 95 vertical formatting, 17 Stop bits, 93 Stop bits, Serial Interface menu, 93 Serial interface protocols Strobe polarity, PC Parallel menu, 87 RS-232, 117 Subnet mask RS-232 and RS-422, 118 Adapter Address menu, 73 Serial Interfaces Ethernet Address menu, 69 RS-232, 116...
  • Page 227 Wireless Address menu, 77 DHCP, 78 Gateway address, 77 IP Address, 77 MAC Address, 78 Subnet mask, 77 Wireless Parameters menu, 79 Ant. Diversity, 82 Auth Method, 82 Channel, 81 Default WEP Key, 83 Min Xfer Rate, 81 Operation Mode, 81 Power Mgmt, 82 Preamble, 82 Reset SSID Name, 81...
  • Page 230 Printed in U.S.A S550-1008-02 *07S550100802*...

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