InfoPrint 4247 Z03 Maintenance Information page 59

Table 9. MAP 0190: Forms feed problems
Step Questions/Actions
Forms feed problems can have multiple causes. While
1.
following this MAP, do not stop your search after resolving
the first cause. This is especially true when you are
investigating environmental and usage problems. Search for
additional causes.
The error messages 002 FORMS JAMMED, 020 FORMS JAMMED,
and 099 FORMS JAMMED display when forms jam in the printer
or if the sensor circuit senses an incorrect situation or fails.
Either the printer sensed that the forms have stopped
processing through the printer, or the printer sensed forms
are present when no forms were expected.
The messages 002 and 020 are sensed by the tractor
sensors. These messages indicate that forms have stopped.
Message 099 is sensed by the paper presence sensor
(located near the platen), and indicates unexpected forms
are present.
Turn off the printer.
Is this a 002 or a 020 jam message?
Examine the tractors for jammed or damaged forms.
2.
Are the forms OK?
Yes
Go to step 2.
Go to step 3.
No
Go to step 15.
Remove any jammed or
damaged forms.
You should investigate further
to find the root cause of the
jamming. Go to step 3.
Chapter 1. Diagnosing problems
59