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Symptom
LAN card communicates
with host but printer does
not print or the printout is
garbled.
Note: The term "ping" means to send a signal in anticipation of a return response. The return response indicates that the printer
and the host are communicating.
Probable cause
Data stream problem
Action
1. Press STOP then TEST and scroll down to Printer Configuration and
press ENTER. Ensure that the Emulation Mode, Character Set, and Print
Language parameters are set correctly.
2. Have the customer check print job stream.
3. Take a data trace of the attachment and contact support.
Chapter 1. Diagnosing problems
39
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