Page 1 InfoPrint 4247 Serial Matrix Printers InfoPrint 4247 Model Z03 Printer: Maintenance Information Document Number: G550-1021-00...
Page 2 Government shall solely be in accordance with the accompanying International Program License Agreement in case of software products and in accordance with the licensing terms specified in the product’s documentation in the case of hardware products. © Copyright InfoPrint Solutions Company 2008. All rights reserved.
Page 4 Controller boards ..........24 Carriage .
Page 5 Reference table 2, no printed characters ........77 Reference table 3, print quality failures .
Page 6 Chapter 5. Removals, service checks and adjustments ......135 Service position ..........138 Paper path nomenclature .
Page 7 Lower plastic shield/lower mylar ........210 Operator panel .
Page 8 Assembly 13: Cover Assembly, Operator Panel ....... . . 262 Assembly 14: Parts kits, tools, and line cords .
Page 9 Error messages ..........295 Notices .
Page 10: Safety And Environmental Notices
DANGER notices are numbered <1-1>, <1-2>, and so forth where they appear in the text of this manual. Use the notice number to locate the national language translation of that notice in InfoPrint 4247 Printers: Safety Information, (S550-1020). Example of a Danger notice: DANGER <1-10>...
Page 11: Attention Notices
CAUTION: ® <2-22> Carefully follow all cleaning instructions, using only the materials and solutions recommended by InfoPrint Solutions Company. Attention notices The word Attention calls attention to the possibility of damage to a program, device, system, or data. Attention notices are not numbered.
Page 12: Electrostatic Discharge (Esd) Procedures
Electrostatic discharge (ESD) procedures Read the following electrostatic discharge (ESD) information because, if discharged into the circuitry of an integrated circuit, static electricity can damage the circuit. The following Attention notice in the text of this book warns of possible damage caused by ESD. Attention: This is an ESD sensitive area.
Page 13: Approved Power Cord And Receptacle
v Remove the ESD wrist band when working on any part of the printer that has power turned on. v Do not put the ESD mat near any electrical circuit that has power turned on. The internal resistance (1 megohm) in the ESD cable limits the current if it touches a high voltage. v Do not put the ESD mat near a grounded surface.
Page 14: Connecting Or Disconnecting A Communication Port, A Teleport, Or An Attachment Connector
Portable power strip receptacles (temporary power taps) ® Portable power strip receptacles (referred to as “temporary power taps” by the National Electrical Code ) may be used if they are fully approved in the customer’s geographic location. It is the customer’s responsibility to supply a fully approved “temporary power tap”, if one is to be used.
Page 15: Safety Inspection
Accept a machine for service agreement v Provide per-call service v Relocate a machine v Review changes or attachments on any InfoPrint Solutions Company machine that is leased, on service agreement, or on per-call service Ensure that you correct unsafe conditions before you continue.
Page 16: Safety Inspection Procedure
7. Check that the power supply cover has not been removed nor tampered with. 8. Check for any obvious non-InfoPrint Solutions Company alterations. 9. Check inside the unit for any obvious unsafe conditions, such as metal-filing contamination, water or other liquids, or signs of fire or smoke damage.
Page 17: Ground Connectors Check
Check safety documentation for the correct test equipment and procedures before performing any of the following tasks: v Checking ac voltage at all associated power receptacles v Checking that all associated power receptacles are properly grounded DANGER <1-10> Hazardous voltages are present. Do not touch the pins or sockets of the power receptacle. Use only the applicable high-voltage probes.
Page 18 Figure 1. Ground path diagram Safety inspection...
Page 19 Figure 2. Ground path illustrations Safety inspection...
Page 20: Environmental Notices
Product recycling and disposal InfoPrint Solutions Company encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Information on recycling programs offered by InfoPrint Solutions Company can be found at http:// www.infoprint.com. Safety inspection...
Page 21: The 4247 Model Z03 Serial Matrix Impact Printer
The printer operator panel is common with the Model X03 and includes the same full-function, full-size, 2 line by 24 character display, making messages and menus easy to understand. © Copyright InfoPrint Solutions Company 2008...
Page 22: Print Speeds
Print speeds The InfoPrint 4247 Model Z03 print speeds (in characters per second) are up to: v 1100 cps at 10 characters per inch (cpi) in Fast Draft mode v 800 cps in DP mode...
Page 23: Paper Paths
Print qualities Fast Draft is a print quality for the InfoPrint 4247 Model Z03 that is available only on the 4247 Model Z03 (and on the previous 4247 model V03). The Data Processing (DP), Data Processing Text (DP Text), Near 2 Letter Quality (NLQ), OCR-A, and OCR-B print qualities on the 4247 Model Z03 are equivalent in character size, shape, and resolution to the print qualities available on the 4247 Model X03 printer.
Page 24: 4247 Model Z03 Differences And Commonality With Other Models
Print Quality = DP TEXT Print Quality = NLQ Print Quality = OCR-A Print Quality = OCR-B A 4247 Model Z03 operator panel feature, Host Fast Draft, is a setting that allows application programs written for earlier printers in DP mode to print in Fast Draft mode without changes to application program. If Host Fast Draft is enabled (default setting) then DP mode applications print in Fast Draft mode.
Page 25: Carriage
Carriage The 4247 Model Z03 carriage is driven by a dc servo motor. An optical sensor mounted to the print head carriage travels along a linear grid encoder strip. The sensor detects marks along the encoder strip, and returns pulses to the engine board that are used to control the speed and position of the print head.
Page 26: Paper Paths
Paper paths The 4247 Model Z03 has 2 front-loading push tractor paper paths. Printhead The 4247 Model Z03 print head is a 18-wire moving ruby print head capable of printing at speeds of up to 1100 characters per second in Fast Draft mode. The 4247 Model Z03 print head includes two connectors not found on some earlier model print heads.
Page 27: Related Information
Related information Softcopy v InfoPrint 4247 Model Z03 Printer: Customer Information CD, GK4T-3959. Contents of CD-ROM (This CD-ROM is packaged with the printer.) – InfoPrint 4247 Model Z03 Printers: Quick Setup Guide, S550-1017. – InfoPrint 4247 Model Z03 Printers: User’s Guide, S550-1018.
Page 29: Maintenance Analysis Procedures (Maps)
Start again in the MAPs and read each step carefully. If, after going through the MAPs a second time you still have no solution to the problem, the printer may have two interrelated problems or an intermittent problem. Use other diagnostic techniques or call InfoPrint Solutions Company Support for aid.
Page 30 v Follow the sequence! Always do one question at a time. When a procedure precedes the question, do all of the steps in the procedure before answering the question. Some steps have additional information that pertains to that step. This information is in the map flow and is an aid in describing why questions or actions are needed to find the correct failing FRU.
Page 31 NVRAM non-volatile random access memory T&D Test and diagnostic ™ ™ IPDS Intelligent Printer Data Stream FRU Field replaceable unit ESD Electrostatic discharge Chapter 1. Diagnosing problems...
Page 32: Map 0100: Start Of Call
MAP 0100: START of call Intermittent strategy For intermittent symptoms, see MAP 0210: Intermittent failures). Note: MAPs will not diagnose mechanical noise problems. This type of problem should be solved by identifying the cause of the noise and then repairing or installing new parts. MAP 0100: Start of call Table 1.
Page 33 Table 1. MAP 0100: Start of call (continued) Step Questions/Actions Is the problem no print? Print the print test (see Go to step 4. Printing the printer demonstration). Find the description of the failure in Reference table 2, no printed characters, and perform the action suggested.
Page 34: Map 0120: Parallel, Serial Or Usb Interface
MAP 0120: Parallel, serial or USB interface Symptom explanation Suspected FRUs/causes Printer configuration Communication failures Host cable 220 Serial DSR error No print, but print test is OK Controller board Not correct printout Notes: 1. Printing in hexadecimal code is available to aid service personnel and programmers for host program debug. On the operator panel, enter Hex Print mode.
Page 35 DANGER <1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm. DANGER <1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port, a teleport, or other attachment connector. Chapter 1.
Page 36 Table 2. MAP 0120: Parallel, Serial, or USB Interface Step Questions/Actions The following items are listed with the most probable failing Run T&D in Automatic Mode Go to step 2. item first. Check the first list item and test the printer. If the to verify correct printer printer still fails, continue with the next list item.
Page 37 Table 2. MAP 0120: Parallel, Serial, or USB Interface (continued) Step Questions/Actions Is the failure with the serial attachment? Go to step 4. No trouble found. Run T&D in Automatic Mode to verify correct printer operation (see Running the test and diagnostic (T&D) programs).
Page 38: Map 0122: Lan Interface
MAP 0122: LAN Interface Symptom explanation Suspected FRUs/causes Communications failure Host and print server configuration LAN cable Controller board DANGER <1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm. DANGER <1-14>...
Page 39 Symptom Probable cause Action LAN card communicates Data stream problem 1. Press STOP then TEST and scroll down to Printer Configuration and with host but printer does press ENTER. Ensure that the Emulation Mode, Character Set, and Print not print or the printout is Language parameters are set correctly.
Page 40: Map 0130: No Paper Movement
MAP 0130: No paper movement Symptom explanation Suspected FRUs/causes Paper Load and Feed Failures Paper feed motor No Paper Movement Engine board 099 Forms jammed 001 End of forms (forms did not load) Mechanical parts Table 3. MAP 0130: No paper movement Step Questions/Actions Turn off the printer...
Page 41 Table 3. MAP 0130: No paper movement (continued) Step Questions/Actions Disconnect the paper feed motor connector from the Engine Install a new Engine board Install a new paper drive board. See “Paper feed motor wiring” on page 128 to (see Engine board). motor (see Paper feed motor).
Page 42: Map 0131: Paper Path Sensor
MAP 0131: Paper path sensor Symptom explanation Suspected FRUs/causes 001 END OF FORMS Paper sensor failure Engine board Sensor cable assembly Table 4. MAP 0131: Paper path sensor Step Questions/Actions Try to load forms from the failing forms path. Go to step 2. Probable forms-loading problem (see MAP 0130: No Does the form load, and is it visible between the...
Page 43: Map 0140: Printhead Drive
MAP 0140: Printhead drive Symptom explanation Suspected FRUs/causes 053 MACHINE CHECK 3 X X Ribbon defective or incorrectly installed 053 MACHINE CHECK 4 3 X Ragged tear-offs on continuous forms 056 MACHINE CHECK Carriage Slams Into Sides Corner on the leading edge of the forms is catching in printhead Printing Slows or Stops mask/mask damaged Carriage does not move...
Page 44 Table 5. MAP 0140: Printhead drive Step Questions/Actions The ribbon lift bar, lift bracket, and ribbon guide are part of The problem may have been Go to step 2. the ribbon assembly. These parts can cause printhead drive caused by a ribbon cartridge problems.
Page 45 Table 5. MAP 0140: Printhead drive (continued) Step Questions/Actions An open printhead thermal sensor can cause the printhead Go to step 6. Install a new printhead. drive to stop or to slow. Carefully follow the replacement procedure, Remove the printhead (see Printhead). “Printhead”...
Page 46 Table 5. MAP 0140: Printhead drive (continued) Step Questions/Actions Disconnect the 26-conductor printhead cable from the Reinstall the printhead. Install new printhead cables. Engine board (see Chapter 4, “Locations,” on page 133). Carefully follow the Re-install the printhead. replacement procedure, See Printhead cable wiring to measure the resistance of pin Carefully follow the “Printhead”...
Page 47: Map 0150: Power Supply
MAP 0150: Power supply The printer has a auto-ranging universal power supply. Symptom explanation Suspected FRUs/causes Display blank and keys do not operate Power supply Power failure Power cord Engine board Operator panel Sensors Motors Controller board Tractor assembly Cables Chapter 1.
Page 48 Table 6. MAP 0150: Power supply Questions/Actions Turn off the printer. Go to step 2. Have the customer repair the voltage problem. Unplug the power cord from the voltage source. Run T&D in automatic mode Verify that the power source voltage is correct. to verify correct printer Power Min Normal Max Frequency ±3 Hz...
Page 49 Table 6. MAP 0150: Power supply (continued) Questions/Actions Go to step 4. Install a new power supply a. Remove the rear cover (see Rear cover). (see Power supply). b. Remove the metal protector from the Engine board and power supply. (Model Z03 only) Run T&D in automatic mode c.
Page 50 Table 6. MAP 0150: Power supply (continued) Questions/Actions Go to step 5. Go to step 6. a. Turn off the printer. b. Connect the power supply cable to the Engine board. c. Disconnect all loads from the Engine board except the operator panel (see Figure 8 in Chapter 4, “Locations”).
Page 51 Table 6. MAP 0150: Power supply (continued) Questions/Actions No problem found. Replace the faulty load FRU. a. Turn off the printer. b. Connect 1 of the disconnected Engine board loads. c. Turn on the printer and observe the operator panel display If the operator panel display works and remains on after approximately 1 minute, the just connected load is not...
Page 52 Table 6. MAP 0150: Power supply (continued) Questions/Actions 1. Turn off the printer. No trouble found. Run T&D in Install a new operator panel 2. Reseat the operator panel cable connection at the automatic mode. - or - Engine board and operator panel assembly. 3.
Page 53: Map 0160: Ribbon Feed And Ribbon Lift
MAP 0160: Ribbon feed and ribbon lift Symptom explanation Suspected FRUs/causes 053 MACHINE CHECK 4 0 X Ribbon installation 089 RIBBON JAM Ribbon cartridge (customer responsibility) Ribbon Feed or Lift Failures No visible print Ribbon drive motor Print quality problems Ribbon lift motor Printhead cables Ribbon motion sensor (sensor cable)
Page 54 Table 7. MAP 0160: Ribbon feed and ribbon lift (continued) Step Questions/Actions Does the ribbon motor run continuously? Install a new Engine board Go to step 4. (see Engine board). Run T&D in automatic mode to verify correct printer operation (see Running the test and diagnostic (T&D) programs).
Page 55 Table 7. MAP 0160: Ribbon feed and ribbon lift (continued) Step Questions/Actions Turn off the printer. Install a new Engine board Install a new ribbon drive (see Engine board). motor (see Ribbon drive motor Disconnect the ribbon motor connector at the Engine board. and drive assembly).
Page 56 Table 7. MAP 0160: Ribbon feed and ribbon lift (continued) Step Questions/Actions Remove the printhead (see Printhead). Put back the printhead. Install a new printhead (see Printhead). Measure the resistance between the connector pins on the Install a new Engine board, printhead;...
Page 57: Map 0180: Top Cover Interlock
MAP 0180: Top cover interlock Symptom explanation Suspected FRUs/causes 096 NOT READY/COVER OPEN (False Message) Top cover CLOSE COVER (False Message) Top cover magnet T&D17 TOP COVER INTERLOCK TEST FAILURE Operator panel Printer Engine board Operator panel cable Table 8. MAP 0180: Top cover interlock Step Questions/Actions Inspect the following parts:...
Page 58: Map 0190: Form Feed Problems
MAP 0190: Form feed problems Symptom explanation Suspected FRUs/causes 002 FORMS JAMMED FRONT Debris or unwanted paper in forms path 020 FORMS JAMMED REAR Tractor assembly 088 INVALID PAPER SOURCE 099 FORMS JAMMED Mechanical parts Forms Jam Engine board Forms Stick Together Tractor assembly cable Static charge build-up Chapter 1.
Page 59 Table 9. MAP 0190: Forms feed problems Step Questions/Actions Forms feed problems can have multiple causes. While Go to step 2. Go to step 15. following this MAP, do not stop your search after resolving the first cause. This is especially true when you are investigating environmental and usage problems.
Page 60 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Check for paper debris, such as chad, stuck inside the Go to step 4. Wipe the sensors with a soft tractor jam sensors. cloth to remove the chad. Are the sensors free of chad? Remove the tractor and wipe the upper and lower surfaces of the sensor with antistatic...
Page 61 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Look closely at the tractor sensor in dim light. There is a Install a new Engine board. Remove and reinstall the small red LED visible in the sensor surface, over which the tractor assembly, making sure Run T&D in automatic test forms pass.
Page 62 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Make the following checks: Go to step 8. Repair, as needed. a. Forms input and output stacking follows the Run T&D in automatic mode recommendations in Forms stacking recommendations. to verify correct printer b.
Page 63 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Make the following checks: Go to step 9. Repair, as needed. v Inspect the condition of the paper bail plastic shield and Run T&D in automatic mode lower plastic shield. Ensure that the shields are firmly to verify correct printer attached.
Page 64 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Make the following checks of the printhead mask: Go to step 10. Repair, as needed (see Printhead Mask). v Locate and remove debris or adhesive from the printhead mask opening. Run T&D in automatic mode v Check the printhead mask for damage or incorrect to verify correct printer...
Page 65 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Perform the AFTA service check. Replace the upper feed roller Repair, as needed. if worn rollers are suspected. Go to “Main paper drive check and adjustment” on page Run T&D in automatic mode (This procedure is complete.) 155.
Page 66 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions Check to see if the customer loads forms beyond the Remove and reload the forms Go to step 17. tractors so that they block the paper presence sensor. so that the leading edge of the forms is near the square drive Does the customer load forms far enough to block the shaft on the tractor assembly.
Page 67 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions A paper presence sensor failure can cause a 099 forms jam Run T&D18, including Go to step 19. message to display instead of an 001 End of Forms performing a sensor tune, and message.
Page 68 Table 9. MAP 0190: Forms feed problems (continued) Step Questions/Actions A paper presence sensor failure can cause an 099 forms jam Run T&D18, including Go to step 20. message to display after a Park or Eject operation. performing a sensor tune, and verify correct sensor Did a Park or Eject operation cause the error message? operation.
Page 69: Map 0200: 055 Afta Errors
MAP 0200: 055 AFTA errors Symptom explanation Suspected FRUs/causes 055 MACHINE CHECK Printhead misaligned and loosely fastened AFTA motor defective The AFTA sensor circuit did not detect that needle 5B moved at the correct time during the AFTA routine. The needle either failed to 26-conductor printhead cable damaged or poor connection extend or was not detected when it was pushed back.
Page 70 Table 10. MAP 0200: 55 AFTA errors (continued) Step Questions/Actions Check the printhead cables. Go to step 3. Install new printhead cables and reassemble the printer. a. Remove the printhead (see Printhead). b. Inspect the printhead flat cables for damage. Mount forms, and try loading v Disconnect the 26-conductor printhead cable from the and parking forms several...
Page 71: Map 0210: Intermittent Failures
MAP 0210: Intermittent failures Symptom explanation Suspected FRUs/causes Intermittent Failures Loose connectors ESD grounds Damaged wires General information All possible indications and symptoms should be recorded to aid you in using this MAP. System error logs, when available, aid in identifying intermittent problems. Obtain all information concerning the failure from operator system aids and information: v Error/Status codes - displayed on operator panel v System error log - host system information...
Page 72 Electrostatic discharge (ESD) Intermittent problems can also be caused by build up of electrostatic charge on the forms or bad electrostatic ground (ESD) connections. If you suspect the forms, contact level 2 support for guidance. If you suspect the problem is caused by a bad ground, perform the following check, perform Ground connectors check. Set the meter to the lowest resistance scale and measure for 0.1 ohms or less between the ground pin of the power cord and the following parts: Attachment...
Page 73: Maps Reference Tables
MAPs reference tables Reference table 1, error messages Table 11. Error messages Message Description Action 001 END OF FORMS Forms do not load when LOAD/EJECT is See MAP 0130: No paper movement. pressed. No forms movement. 001 END OF FORMS Forms are visible between the printhead See MAP 0131: Paper path sensor.
Page 74 Table 11. Error messages (continued) Message Description Action 050 MACHINE CHECK XXX Firmware error in supervisor code. Turn off and then turn on the printer. If message remains, install a new Controller Board (see Controller Board). Turn off and then turn on the printer again. If the messages remains, install a new Engine Board (see Engine board).
Page 75 Table 11. Error messages (continued) Message Description Action 053 MACHINE CHECK 40X Firmware error detected during initialization Turn off and then turn on the printer. If of ribbon motion sensor. message remains, see MAP 0160: Ribbon feed and ribbon lift. 053 MACHINE CHECK 41X Firmware error detected during initialization Turn off and then turn on the printer.
Page 76 Table 11. Error messages (continued) Message Description Action 088 INVALID PAPER SOURCE Incorrect Power On Paper Source selected 1. Change the configuration to an in configuration. available paper source. See the 4247 Use Front or Change Menu. Z03 User's Guide. 2.
Page 77: Reference Table 2, No Printed Characters
Table 11. Error messages (continued) Message Description Action 220 SERIAL DSR ERROR A remote connection serial interface error See MAP 0120: Parallel, serial or USB condition was detected. The Data Set interface. SEE USER’S GUIDE Ready or Data Carrier Detect signal was not sensed.
Page 78: Reference Table 3, Print Quality Failures
Reference table 3, print quality failures Print quality failures (darkness, location, quality) Action Print density varies, or is too light or too dark. 1. See MAP 0160: Ribbon feed and ribbon lift. 2. See Print quality service checks. Character or line spacing uneven or overprinting. 1.
Page 79: Reference Table 4, Operator Panel And Miscellaneous Problems
Reference table 4, operator panel and miscellaneous problems Description of Failure Action When MENU is pressed, the operator panel displays RECALL This means the menu is locked. For more detail, see the CUSTOM SET VALUES. You cannot get other configuration Message/Description/Action information for message 097 in the menu selections to display.
Page 80 Description of Failure Action Green READY ATTENTION LED on top of the printer does not Replace the READY ATTENTION LED. turn on when the READY displays. Printing stops or slow printing. 1. See MAP 0140: Printhead drive. 2. If Quiet Print function is enabled, the printer operates at 1/2 speed.
Page 81: Reference Table 5, Power Supply Connector Pins And Voltages
Reference table 5, power supply connector pins and voltages Table 12. Voltages Voltage Pin 1 +5 V dc (Pre-fault and reset signal) Pin 2 −5 V dc Pin 3 +5 V dc (power down signal) Pin 4 +5 V dc Pin 5 +5 V dc Pin 6...
Page 82: Reference Table 6, Ribbon Lift And 26-Pin Cable Connectors
Reference table 6, ribbon lift and 26-pin cable connectors Table 13. Connectors Ribbon Lift Connector 26-Pin Connector Pin 1 Pin 25 Pin 2 Pin 23 Pin 3 Pin 24 Pin 4 Pin 26 See Ribbon lift motor wiring for details on the location of the pins on the connector. Chapter 1.
Page 84 T&D08 - LAN INTERFACE TEST ........115 T&D09 - SENSOR TUNE/RIBBON TEST .
Page 85: Test And Diagnostic Information-Model Z03
Test and diagnostic information—Model Z03 Printing the printer demonstration 1. Power off the printer. 2. Load the printer with at least 22 in. (55.9 cm) of blank, fanfold forms in the same tractor and forms path the customer is using. 3.
Page 86: Printing And Clearing The Error Log, And Printing The Usage Metrics
1. Load the printer with at least 22 in. (55.9 cm) of blank, fanfold forms in the same tractor the customer is using. 2. Press the STOP key to make the printer Not Ready. 3. Press the TEST key. The message OPERATOR PRINT TESTS appears. 4.
Page 87 Printing Error Logs and Print Usage Metrics: Use the following procedure to print or clear the error log, or to print usage metrics: 1. Select the paper path from which you are going to print the error log or usage metrics. 2.
Page 88: Running The Test And Diagnostic (T&D) Programs
Print Error Log Count Code Description 00007 *002 FORMS JAMMED FRONT 00001 051 MACHINE CHECK 00003 020 FORMS JAMMED REAR 00001 055 MACHINE CHECK 00000 00000 00000 00000 Figure 3. Sample of Error Log Print Usage Metrics Power-on Hours Power-on Cycles Fast Draft Characters DP Characters 1,541,409...
Page 89 Note: T&D06 and T&D07 require the use of parallel and serial loop-back connectors respectively. 3. Hold the TEST and SCROLL/MICRO ↓ keys at the same time. 4. Power on the printer. 5. When the display is: RELEASE KEYS Release the TEST and SCROLL/MICRO ↓ keys. 6.
Page 90: T&D Procedures
e. If an error is detected, an audible alarm will sound. All LEDs will flash. An error message will be displayed. KO(n1) FRU(N2) [N3] Where: n1 is the number of the forced test; n2 is the FRU. related to the fault; n3 is the Diagnostic Error Code.
Page 91: T&D03-Nvm Ram Test
Where: n1 is the number of the forced test; n2 is the FRU related to the fault; n3 is the Diagnostic Error Code. 2. Press any of the keys. 3. The following message will be displayed: RUN TEST? 4. To repeat the last test, press the SET TOP OF FORM key. 5.
Page 92: T&D05-Operator Panel Led And Key Test
T&D05—Operator panel LED and key test Refer to Figure 5 for this test. Figure 5. Operator Panel Display: T&D05 O.P. LED & KEY TEST RUN TEST? Press SET TOP OF FORM to execute test. Press LOAD/EJECT to skip test. Execution of test requires one to press each key in succession (Refer to figure for sequence: 1 thru 14) and to observe for proper LED behavior.
Page 93 Note: The following table has been added for reference only. Press Key to Advance Test Sequence to the Next Test READY LED PROCESSING LED ATTENTION LED Sequence START BLINK — — STOP — BLINK — LOAD/EJECT — — BLINK CANCEL PRINT BLINK —...
Page 94: T&D06-Parallel Interface Test
1. If an error message is displayed, go to T&D error messages and actions. 2. The test completed successfully if the present test is displayed again. Press LOAD/EJECT to skip to the next test. T&D06—Parallel interface test The parallel loop-back connector (PN 08H7269) needs to be installed for this test. Note: If the loop-back connector is not installed, an error message will be displayed.
Page 95: T&D08-Lan Interface Test
2. Press SET TOP OF FORM to execute test. Press LOAD/EJECT to skip test. 3. If an error message is displayed, go to “T&D error messages and actions” on page 112. 4. The test completed successfully if the present test is displayed again. Press LOAD/EJECT to skip to the next test.
Page 96: T&D10-Afta Calibrate Test
4. When the sensors are tuned, You will be prompted to the “RIBBON RUN” test. The following message will display: T&D09 SENSOR TUNE/RIBBON TO RUN PRESS 5. Press SET TOP OF FORM to execute ribbon test. Visually inspect for correct ribbon movement. Press LOAD/EJECT to stop ribbon movement.
Page 97 If the AFTA mechanism is malfunctioning or not repeatable, perform the “Print Head Gap Service Checks” on page 142. Display: T&D10 AFTA CALIBRATE AFTA CALIBRATE Since two tractor configurations are possible (one tractor installed or two tractors installed) the procedure followed depends on which configuration the printer is in.
Page 98 Continue with “Calibrate the microcode.” For the two tractor installed configuration the display is: T&D10 AFTA CALIBRATE USER REAR FF? If YES: T&D10 AFTA CALIBRATE LOAD PAPER Load 20 lb (80 g/m²) fanfold paper in rear (lower) tractor and press SET TOP OF FORM to execute calibration using fanfold forms.
Page 99 Press LOAD/EJECT to move the paper down, or SET TOP OF THE FORM to move the paper up until the red dot painted on the left end of the platen shaft is aligned with the white dot on the left bearing. This is the position of the maximum platen eccentricity (minimum gap) where the calibration of the microcode should be made.
Page 100: T&D11-First Line Adjustment Test
T&D11—First line adjustment test This test allows you to adjust the first print-line for the lower (default) forms path and the front (second or optional) forms path (if it is installed) from the operator panel (see Paper path nomenclature). This procedure assumes both tractors are installed.
Page 101: T&D12-Bidirectional Adjustment Test
7. Press the SET TOP OF FORM key. 8. The following message will be displayed: T&D11 FIRST LINE ADJ TST STORE 9. A line of Es will be printed on the first printing line, and then the paper will feed to a position for viewing.
Page 102 1. Display: T&D12 BIDIR. ADJ. TEST RUN TEST? 2. Press the SET TOP OF FORM key to execute the bidirectional test on lower (default) path. 3. Press LOAD/EJECT to skip to next test. 4. If test is executed, display shows: T&D12 BIDIR.
Page 103: T&D13-Tear-Off Line Adjustment Test
9. If the bidirectional adjustment printout is correct, press the SET TOP OF FORM key to store the value. 10. If the bidirectional adjustment printout is not correct, press the LOAD/EJECT key to enter a change to vertical adj. value: T&D12 BIDIR.
Page 104 IF the Default Tractor and optional Second Tractor are installed, the printer displays: T&D13 TEAR-OFF LINE ADJ REAR ADJ? To adjust the tear-off line for the front tractor feed (when optional tractor is installed), press the LOAD/EJECT key and the tractor feed will switch to the front. If only the default tractor is installed, the printer displays: T&D13 TEAR-OFF LINE ADJ FRONT ADJ?
Page 105 Figure 6. Tear-Off Position If the tear-off needs to be adjusted, press the SET TOP OF FORM key to move the paper up, or press the LOAD/EJECT key to move the paper down. The range is -128 to +127. Each unit is approximately 0.2 mm (0.008 in.). When the tear-off is correct, go to the next step.
Page 106: T&D14-Fanfold Form Printout Test
8. Press the CANCEL PRINT. The following message will display: T&D13 TEAR-OFF LINE ADJ STORE? 9. If the tear-off adjustment is correct, press the SET TOP OF FORM key to store the tear-off position. If the tear-off adjustment is not correct, press the LOAD/EJECT key, and return to step 7 on page 104. 10.
Page 107: T&D17-Top Cover Interlock Test
The print test will print, and the display will be: T&D14 FANFOLD FORM PRINT TEST RUNNING 5. When the print test is complete, the following message is displayed: T&D14 FANFOLD FORM PRINT TEAR & PRESS KEY 6. Tear off the single page printout, and press any key. 7.
Page 108: T&D18-Paper Path Sensor Test
The following message is displayed upon test execution: T&D17 TOP COVER TEST OPEN COVER If you do not open the top cover within 10 seconds, an error message is generated, press LOAD/EJECT to resume test. This display will instruct you to OPEN COVER and then CLOSE COVER. The test completed successfully if the present test is displayed again.
Page 109 Press the LOAD/EJECT key to skip to step 5. If both tractors are installed, the current path status displays: REAR FRONT PRESS A KEY where: v Rear: is status of the rear (default) fanfold sensor v Front: is status of the front (second or optional) fanfold sensor v x will be B or F to indicate PATH BLOCKED or PATH FREE If the optional second tractor is not installed, the current path status displays: T&D SENSORS TEST...
Page 110 Press the SET TOP OF FORM key to enter. Threshold values written in NVRAM display. If both tractors are installed, threshold values written in NVRAM display.) REAR FRONT PRESS A KEY where: v X1 is the threshold for the rear (default) path v X2 is the threshold for the front (second or optional) path v X1, X2 are numbers in hexadecimal format, which correspond to the measured voltages, resolution of 20 If the optional second tractor is not installed, threshold values written in NVRAM display:...
Page 111 If both tractors are installed, the current sensor measurements display: REAR FRONT PRESS A KEY where: v x1 is rear (base) path measurement v x2 is front (second or optional) path measurement v x1, x2 are numbers in hexadecimal format, which correspond to the measured voltages, resolution of 20 The display continuously updates to track sensor output changes.
Page 112: T&D Error Messages And Actions
T&D error messages and actions Error messages are in the following format: K0(n1) FRU(n2) [n3] where “n1” is the number of the forced test, “n2” is the FRU related to the fault, and “n3” is the diagnostic error code. Table 14 shows the complete list of tests with description and the Field Replaceable Unit (F.R.U.) under test. Table 14.
Page 113 Table 15 shows the list of Field Replaceable Units (FRUs) involved in the diagnostic phase. Table 15. FRU List FRU (n2) DESCRIPTION Controller or Engine Board Operator Panel Board Sensors Mechanical Parts Flash on Controller Board Supervisor SW Tractors Print Head Options The following error codes are sorted by FRU and are not specified for one test.
Page 114: Test Descriptions
Table 16. T&D Error Codes (continued) ERROR FRU (n2) CODE (n3) ERROR DESCRIPTION FIELD REPLACEABLE UNIT IMPACTED AREA 1 to 14 Key 1 error to key 14 OPERATOR PANEL BOARD KEYS General OPERATOR PANEL KEYS Cover open OPERATOR PANEL INTERLOCK Cover close OPERATOR PANEL INTERLOCK...
Page 115: T&D04 - Nvm Check Test
If the test result is positive, the DEFAULT parameters are loaded. This test must be run when a “neutral” Engine board is installed as a spare part. It correctly initialized the NVM for the specific Device ID. T&D04 - NVM CHECK TEST This test checks for correct read access and the checksum, and adjustment data CRC.
Page 116 T&D09 - SENSOR TUNE/RIBBON TEST This test checks the correct movement of the ribbon and the ribbon lift motors. If the SET TOP OF FORM key is pressed, the test is performed and the ribbon motor is activated together with the ribbon lift motor.
Page 117 T&D17 - TOP COVER INTERLOCK TEST This test checks the function of the micro switch installed on the operator panel board. The display shows the “OPEN COVER” message during this test. The printer stays in the wait state until the magnetic switch detects the cover open condition. The display then shows the “CLOSE COVER”...
Page 119: 18-Wire Printhead Resistance Checks
18-Wire printhead resistance checks The printhead is electromagnetic and has two columns which contain 9 wires. The left column (viewed from the platen or paper side) is the B side with wire 1B at the top. The right column is the A side with wire 1A at the top. The A side is raised and lowered (by an electromagnet), to increase print quality.
Page 120 Resistance measurements Attention: Allow the printhead to cool before taking resistance measurements. Part Resistance Temperature Print wire coil 4 Ohms ±10% 20°C (68°F) Column A 12 Ohms ±5% 20°C (68°F) shifter coil Thermal sensor 1000 Ohms ±6% 20°C (68°F) 18-Wire printhead resistance checks continues Chapter 3.
Page 121 Attention: Allow the printhead to cool before taking resistance measurements. To measure the resistance of the coil for print wire 1A, measure between pins 1 and 2 of the 22-pin cable connector. 18-Wire printhead resistance checks 22-Pin printhead connector 26-Pin printhead connector Name Name Name...
Page 122: Printhead Cable Wiring
Printhead cable wiring Print Head 22 PIN CABLE Note: The 4247 Model Z03 does not use the 12-pin connector. Chapter 3. Wiring diagrams...
Page 123: Afta Motor Wiring
AFTA motor wiring The AFTA motor is a stepper motor with a 3.6° step angle. The motor connects directly to the Engine board. Resistance measurements Attention: Allow the paper feed motor to cool before taking resistance measurements. Pins Resistance Temperature 19 Ohms ±10% 20°C (68°F) 3 to...
Page 124: Attachment Connectors
Attachment Connectors Table 17. RS232/C serial interface signals Remote Local Connect. Connect. Signal Name Pin Number Source Source Description SIGNAL – – Always connected to the 0 Volts of the Power Supply GROUND Printer Printer Transmitted Data Signal (an output from printer). A MARK condition is held during IDLE communication state.
Page 125 Table 18. Parallel Connector Pin Assignments Signal Name Description -STROBE Strobe Data Eight Data Lines -ACKNLG Acknowledge BUSY Busy Out of Paper SLCT Printer Selected -AUTO FEED XT Automatic Line Feed on Unused LOGIC GROUND Logic Ground CHASSIS Chassis Ground GROUND +5 V DC External Power...
Page 126: Carriage Motor Wiring
Carriage motor wiring The carriage motor is a brushless, triphase, 2 poles pair motor. The motor connects directly to the Engine board. Resistance measurements Attention: Allow the carriage motor to cool before taking resistance measurements. Phase Resistance Temperature P-01 1 (black) to 0.54 Ohms ±10% 20°C (68°F) 2 (red)
Page 127: Operator Panel Cable Wiring
Operator panel cable wiring Note: The 4247 Model Z03 printer Operator Panel Cable uses a splice connector/cable to extend its length. The splice connector/cable extension is not shown in this picture. Chapter 3. Wiring diagrams...
Page 128: Paper Feed Motor Wiring
Paper feed motor wiring The paper feed motor is a stepper motor with a 1.8° step angle. The motor connects directly to the Engine board. Resistance measurements Attention: Allow the paper feed motor to cool before taking resistance measurements. Pins Resistance Temperature 1 (yellow) to...
Page 129: Ribbon Feed Motor Wiring
Ribbon feed motor wiring The ribbon feed motor is a stepper motor with a 7.5° step angle. The motor connects directly to the Engine board. Resistance measurements Attention: Allow the paper feed motor to cool before taking resistance measurements. Pins Resistance Temperature 1 (green) to...
Page 130: Ribbon Lift Motor Wiring
Ribbon lift motor wiring The ribbon lift motor is a linear actuator stepper motor with travel of 18 mm (0.71 inch). The motor connects to the printhead, and the printhead cable connects to the Engine board. Resistance measurements Attention: Allow the paper feed motor to cool before taking resistance measurements.
Page 131: Sensor Cable Assembly Wiring
Sensor cable assembly wiring The sensor cable assembly has three optical sensors. The ribbon motion sensor is an interrupter sensor. The two paper-presence sensors are reflective type sensors. Chapter 3. Wiring diagrams...
Page 132: Tractor Assembly Cable Wiring
Tractor assembly cable wiring Chapter 3. Wiring diagrams...
Page 134 Figure 9. Power Supply Chapter 4. Locations...
Page 136 Main paper drive check and adjustment ........155 Forms paths checks .
Page 137 Carriage drive belt ..........199 Carriage drive motor assembly and fan .
Page 138: Service Position
Service position Paper path nomenclature Base tractor (rear tractor when a second tractor is installed) This tractor is installed at the factory on all machines. In a single tractor machine the base tractor is called the front tractor. The base tractor becomes the rear tractor when a second (optional) tractor is installed. Second tractor (optional, becomes front tractor) This tractor can be installed in front of the base tractor as an option.
Page 139: Overview Of Steps
v Verify that the print head is setting squarely against both mount blocks in the carriage by loosening the two (hex) mounting screws, pressing the print head toward the platen and retightening the screws. Overview of Steps 1. Find the minimum gap (Gap A) that will ensure reliable paper feeding. A smaller gap can pinch the paper and cause jams.
Page 140 Gap A → Add 0.5 to this Paper Sliding number to get Print Head Gap A. Step 2. Find the maximum gap (Gap B) that gives DARK printed characters a. Install the bail assembly and a new or nearly new ribbon. b.
Page 141 8) Repeat step 5 after scrolling to “Front AFTA = Fixed 4” and pressing ENTER. 9) Repeat step 5 after scrolling to “Front AFTA = Fixed 5” and pressing ENTER. e. Find print head gap that begins to give DARK print. Note: DARK characters are bold and black.
Page 142: Print Head Gap Service Checks
Gap A versus Gap B Comparison Chosen Wheel Position If Gap B is LESS than Gap A, the print needles are worn down Replace print head & repeat samples Step 4. Calibrate AFTA using T&D10—AFTA calibrate test. a. Change the T&D 10 AFTA value until the wheel goes to the chosen wheel position from step 3 on page 141.
Page 143: Afta Power Off Checks
v Print needles have worn down from usage and the print head gap setting produces too small a gap for proper forms feeding and carriage motion. AFTA Power Off Checks Perform this check if the AFTA indicator wheel, motor, gears, carriage shaft, or platen have been removed at any time for service.
Page 144: Afta Power On Checks
(the 5 o’clock position), and retighten the screws. With Correct location: When you grasp and attempt to move shaft, it turns freely but does not click at the frame. 3. Verify the correct mounting of the platen. v Remove the paper bail, grasp the left end of the platen shaft and attempt to move up and down. If you hear a clicking where the bearing goes into the frame, loosen and tighten the bearing retainer-plate screws, while biasing the retainer toward the lower screw (the 5 o’clock position).
Page 145 v Reinstall the paper bail and ribbon. Power on (|) the printer. v Verify the menu configuration is set to Front AFTA = 0. This invokes the microcode to use the print head needle, motor, and the internal logic to detect the thickness of the forms that are positioned against the platen.
Page 146: Afta Print Quality Check
v With the single part form, fold the beginning of the forms along a left-to-right perforation to make 2 layers. Mount this 2 layer form onto the tractor pins. This now a combined paper thickness of approximately 0.2 mm (0.008 in.). v Perform a Load operation on this double-thickness of forms.
Page 147 Ensure that you have a new or nearly new ribbon cartridge loaded in the printer. With printer power on (|), load white, single-part, 20 lb. (80 g/m ) paper. Make print samples at FIXED 1.0, 2.0, 3.0 and 4.0 settings 1.
Page 148: Bidirectional Printing
AFTA Gap Check 1. Set the menu configuration to Front AFTA = 0. This invokes the microcode to use the print head needle, motor, and the internal logic to detect the thickness of the forms that are positioned against the platen. 2.
Page 149: Adjustment
Adjustment 1. Scroll to T&D12 2. Run the bidirectional printing test and make adjustments, as needed (see “T&D12—Bidirectional adjustment test” on page 101). 3. Scroll to T&D14 4. Run the Fanfold Form Printout test, and check vertical alignment on line 7 of the printout. For more information, see Figure 16 (see T&D14—Fanfold form printout test).
Page 150: Carriage Drive Belt
Carriage drive belt Service check CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 1. Turn off the printer. 2. Open the top cover and remove the ribbon. 3.
Page 151: Adjustment
Adjustment 1. Place the printer in the service position. v Remove the Rear cover. v Remove the Cover group. 2. Loosen the lock nut and adjust the screw until a force of 1.05 to 1.15 kg (2.28 - 2.56 lb) is required to push the upper half of the belt (center between the printhead and the left side frame) to touch the bottom half of the belt.
Page 152: Carriage Support Shaft
Carriage support shaft Service check and adjustment 1. Remove all paper, the ribbon cartridge, and the paper bail assembly. 2. Loosen the right side support shaft screw. 3. Measure the gap between the printhead and the platen at both ends of the platen, right and left. The correct gap is 0.25 to 0.30 mm (0.010 to 0.012 in.) when the AFTA indicator is pointed to the middle of sector 1.
Page 153 Chapter 5. Removals, service checks and adjustments...
Page 154: First Line Printing
First line printing This adjustment uses T&D11 to locate the first print-line, using the operator panel. Service check The Vert and Load values should be zero, and the first line on the print test should be below the perforation. Adjustment 1.
Page 155: Paper Path Service Checks
Front Screw Apply Force Here Rear Screw Figure 12. Paper feed belt tension lever. (Viewed from right side) Adjustment 1. Loosen the 2 screws that mount the tension lever. 2. Use the push-pull scale to push on the lever to tension the belt to 0.55 to 0.75 kg (1.2 - 1.6 lb). 3.
Page 156 v Drive belt v Pulleys v Gears v Bearings or Bushings Front Drive Gear Front Tractor Roller Pulley Belt Tension Lever Platen Outside Pulley Rear Tractor Drive Gear Paper Feed Motor Pulley Figure 13. Paper feed main drive. (Viewed from right side) arrows show forward (up) paper feed. 4.
Page 157 v Upper feed roller pulley v Upper feed roller drive belt v Platen v Platen inside pulley v Lower plastic shield v Bearings or bushings f. Reinstall any parts that were removed or not replaced in this procedure. Upper Paper Plastic Bail Shield...
Page 158: Forms Paths Checks
CAUTION: Isopropyl Alcohol is flammable. Avoid sparks and open flame. v Upper feed rollers v Platen v Lower plastic shield v Paper bail rollers v Upper plastic shield 7. Use a lint-free cloth to clean the tractor assembly jam sensor. 8.
Page 159: Print Quality Service Checks
Figure 15. Front Push Path. (Viewed From Left Side) 5. Return to the step that sent you here. Print quality service checks Fanfold forms printout 1. Print the T&D14 fanfold print test on 14 x 11 in. white, fanfold forms, and using a new ribbon (see Running the test and diagnostic (T&D) programs).
Page 160 Table 20. Print quality tests and actions (fanfold) (continued) Line Description Action, if failure Printhead wire test. Print the T&D14 fanfold print test after completing each of the following steps: The 18-wire printhead print wires are numbered 01A - 09A 1.
Page 161 Table 20. Print quality tests and actions (fanfold) (continued) Line Description Action, if failure Printhead drive test. Prints 19 lines. The left margin should See Printhead drive service check. be even. Colored ribbon test. Ignore. Color ribbon option not available on this model printer.
Page 162 Figure 16. Print quality sample Chapter 5. Removals, service checks and adjustments...
Page 163: Printhead Drive Service Check
Printhead drive service check Note: In any steps in this procedure, replace any parts you find to be broken or irreparably loose. 1. Turn off the printer. 2. Locate and remove from the forms paths torn pieces of paper or other foreign material that can cause forms jams.
Page 164 replace the idler pulley or the carriage motor. Carriage Motor Pulley Figure 18. Carriage motor. (Viewed from right side) 6. Inspect the following parts associated with the carriage drive belt for wear, damage, binds, and correct adjustment and installation. v Carriage drive belt idler pulley must be free-turning. Slide the carriage throughout the full travel, and ensure that the pulley turns.
Page 165 Figure 19. Carriage drive belt. (Viewed from top) 7. Inspect the carriage shafts and the attached hardware. Look for damage, binds, or incorrect installation. Note: Do not lubricate the shafts. You should find the carriage shafts to be clean. If the (small) carriage support shaft is coated with a thick, viscous film, replace the carriage support shaft bushing.
Page 166 Retainer Carriage Shaft Retainer Support Shaft Figure 20. Carriage shaft components. Viewed from top 9. Inspect the printhead mask for wear, damage, and correct installation. Ensure the corners of the forms are not jamming in the diamond-shaped hole. To inspect both sides of the mask, remove it from the carriage by unscrewing the 2 screws holding the mask on to the carriage.
Page 167 Paper Bail Upper Plastic Shield Lower Plastic Shield Figure 21. Plastic shields. (Viewed from top) 11. Return to the step that sent you here. Chapter 5. Removals, service checks and adjustments...
Page 168: Ribbon Feed And Ribbon Lift Service Check
Ribbon feed and ribbon lift service check You are here because of an 089 RIBBON JAM message or any of the other symptoms in MAP 0160. 1. Open the top cover and remove the ribbon. 2. Advance the ribbon by turning the knob in the direction of the arrow. The ribbon should freely advance without the ribbon folding over.
Page 169 Ribbon Feed Spool Tabs Ribbon Motion Sensor Ribbon Feed Motor Figure 23. Ribbon Spool Tabs/Sensor 4. Use a lint-free cloth to clean the ribbon motion sensor. 5. Inspect the following parts for wear, damage, or binds. Repair as needed. v Printhead carriage v Printhead mask (mounted on carriage between ribbon and platen) v Ribbon mounting brackets 6.
Page 170 Ribbon Lift Printhead Motor Screws Printhead Cable Ribbon Lift Motor Connector Figure 24. Ribbon lift motor. (Viewed from top) 9. Ensure that the printhead cables are connected at both ends correctly. 10. Install the ribbon cartridge. 11. Perform T&D09 Verify that the ribbon is driven up and down by the ribbon lift motor and pulled to the left by the ribbon feed motor.
Page 171: Sensor Service Checks
Sensor service checks You are here because the printer displayed a 002/020/099 FORMS JAMMED message, or an unrecoverable 001 END OF FORMS message. Note: If the printer displays a 001 END OF FORMS message after you load forms, proceed to Paper presence sensor check.
Page 172: Tractor Sensor Check And Adjustment
operation. The error occurs when the printer backs up the forms, but does not detect that the paper is back on the tractor. The printer stops and displays “099 FORMS JAMMED”. 2. Load forms into one of the push tractors. The top of the forms should be near the square drive shaft of the tractor.
Page 173: Tear-Off Line
Attention: Do not use T&D09 for this procedure. T&D09 only applies to the paper presence sensors. When the printer displays a 002/020 FORMS JAMMED message, examine the tractor for damaged forms. v If you do find damaged forms in the tractor, go to MAP 0190: Form feed problems to check the forms path. - or - v If you do not find damaged forms in the tractor: 1.
Page 174: Adjustment
Adjustment 1. Run the T&D program in single test mode (see Running the test and diagnostic (T&D) programs). 2. Scroll to T&D13. Chapter 5. Removals, service checks and adjustments...
Page 175: Tractor Asm. Service Checks
Tractor asm. service checks Paper path nomenclature Base tractor (rear tractor when a second tractor is installed): This tractor is installed at the factory on all machines. In a single tractor machine the base tractor is called the front tractor. The base tractor becomes the (rear tractor when a second (optional) tractor is installed.
Page 176: Front Tractor Service Check
Front tractor service check 1. Turn off (O) the printer and remove forms from the tractor. 2. Front tractor service check (if present): a. Inspect and clean the front tractor pin feed belts and pins. 3. Rotate the front tractor forward as shown at left and inspect the following: a.
Page 177 Tractor drive gear in the drive position (engaged) 4. Observe the position of the tractor drive gear. v In the engaged position, the tractor drive gear drives the pin feed belts. v In the idle position, the tractor drive gear does not drive the pin feed belts.
Page 178 Tractor drive gear in the idle position (not engaged) 7. Turn on the printer. The drive gear should move left (idle position). 8. Select the front tractor path at the operator panel if READY Front is not displayed by pressing the STOP and the PARK/PATH keys.
Page 179: Rear Tractor Service Check
Rear tractor service check Tractor drive gear in the drive position (engaged) 1. Turn off the printer. 2. Perform the Front tractor service check. 3. Remove the front tractor asm. 4. Inspect and clean the rear tractor pin feed belts and pins. 5.
Page 180 Tractor drive gear in the idle position (not engaged) 12. Install both tractors. 13. Turn on the printer. 14. Select the front tractor path at the operator panel if READY Front is not displayed by pressing the STOP and the PARK/PATH keys.
Page 181: Removals
Removals Overview Installation procedure assumption Assume that the installation procedure for a FRU is the reverse of the removal procedure. Any differences will be described under “Installation notes” for that FRU. Paper path nomenclature Base tractor (rear tractor when a second tractor is installed): This tractor is installed at the factory on all machines.
Page 182 DANGER <1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port, a teleport, or other attachment connector. 1. Turn off the printer and disconnect the power cord from the rear of the printer. 2.
Page 183 Cover group: Perform the following procedure first: 1. Remove the Rear cover. Then: 2. Remove 3 screws from each side. Option: You may want to remove the operator panel first. To remove the Operator Panel, follow steps 3 through 5. 3.
Page 184 Attention: The operator panel cable and attention light cable could be damaged upon removing the cover group. Make sure they are free from snagging before the next step. 7. Standing in front of the printer, grasp 1 side-cover hand-hold and spread the cover group, pulling it up and over the edge of the base.
Page 185: Left Or Right Side Cover
Left or right side cover Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: 3. Remove the retaining clip from the front cover friction shaft, and then remove the shaft from the guide. 4.
Page 186: Engine Board And Power Supply Metal Protector
Engine board and power supply metal protector Perform the following procedures first: 1. Remove the Rear cover. Then: 2. Remove the 2 screws in the horizontal plate. 3. Remove 1 screw from the vertical plate. 4. Remove Ground Strap “A” (not shown) from the threaded hole.
Page 187: Top Access Cover
Top access cover 1. Lift the top cover 2. Remove the 2 self-locking nuts. 3. Remove the 2 spring-tensioning nuts. 4. Remove the 8 cup-spring washers. 5. Using care not to lose the 2 brass washers, push the 2 bolts out and remove the top cover.
Page 188: Paper Conveyor
Paper conveyor 1. Open the top cover. 2. Remove the paper bail (see Paper bail assembly). 3. Loosen the 4 screws and remove the paper conveyor. Chapter 5. Removals, service checks and adjustments...
Page 189: Controller Board
Controller Board DANGER <1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm. DANGER <1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port, a teleport, or other attachment connector. Attention: This is an ESD sensitive area.
Page 190 Attention: Do not attempt to perform this operation without having taken all recommended antistatic precautions. Turn the power OFF. 1. Unscrew the two screws securing the Controller board to the base assembly. 2. Remove the Controller Board by pulling it out from its slot. Replace the Controller Board following the above instructions in the reverse order.
Page 191: Slot Assembly
Slot assembly DANGER <1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm. DANGER <1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port, a teleport, or other attachment connector. Attention: This is an ESD sensitive area.
Page 192 Note: When reordering the Slot Assembly (P/N 44D8979), the metal insert is included. The X03 and Z03 models are shipped with this insert installed at the factory. Save or discard the spare. 5. When removing the Slot Assembly, first lift up on the Back Panel Board connector. (The Back Panel Board connector mounts to the Engine board.) Chapter 5.
Page 193: Attention Light
Attention light 1. Open the front cover. 2. From inside and under the top, move the 2 tabs in the indicated direction and remove the light. Chapter 5. Removals, service checks and adjustments...
Page 194: Automatic Forms Thickness Adjust (Afta) Assembly
Automatic forms thickness adjust (AFTA) assembly Perform the following procedures first: 1. Remove the Rear cover and metal protector. 2. Remove the Cover group. Then: 3. Record the AFTA indicator setting. 4. Disconnect the AFTA motor connector from the Engine board (see Figure 8 in Chapter 4, “Locations”). Remove the cable from the cable retainers located in the rear part of the mechanical asm.
Page 195 8. Remove the retaining clip and the intermediate gear. C-Clip Intermediate Gear 9. Remove the screw and the carriage shaft gear. Carriage Shaft Gear Screw Installation notes 1. If the carriage shaft has not been moved, install the indicator set to the number noted in step 3. 2.
Page 196: Carriage Assembly
Carriage assembly CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. 3.
Page 197 7. Remove the left carriage shaft screws and retainer. 8. Remove the carriage and shaft. Chapter 5. Removals, service checks and adjustments...
Page 198 Installation notes 1. Ensure the sheetmetal wear surfaces (if present) are seated correctly on the side frame. 2. Ensure the end of the carriage shaft with the screw hole is on Screw C the left side. Screw D 3. Install the felt wipers after you place the carriage and black plastic holders on the shaft.
Page 199: Carriage Drive Belt
Carriage drive belt CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: Print Head Screws...
Page 200 8. Loosen, but do not remove, the belt clamp screws. 9. Slide the belt laterally towards the front of the printer to free it from the clamp located underneath the printhead. 10. Loosen the idler pulley hex nut, then slacken the belt by turning the idler pulley screw.
Page 201: Carriage Drive Motor Assembly And Fan
Carriage drive motor assembly and fan CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Engine board and power supply metal protector. 3.
Page 202 8. Remove the 3 screws holding the carriage drive motor rear bracket. 9. Open the front tractor cover and remove the cable tie and move the cable for access to the 4 screws that hold the front of the motor and remove the motor. Installation notes 1.
Page 203: Carriage Support Shaft
Carriage support shaft Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: Screw 3. Mark the position of the eccentric adjustment bushing for reference during installation. 4. Remove the left and right (carriage) support shaft screws. 5.
Page 204: Encoder Board
Encoder board CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Attention: This is an ESD sensitive area. See Electrostatic discharge (ESD) procedures before working with parts that are sensitive to ESD.
Page 205 5. Disconnect the encoder cable from the encoder cable from the printhead. 6. Remove the 2 screws holding the encoder asm. 7. Remove the 2 stand-offs from the encoder board. Chapter 5. Removals, service checks and adjustments...
Page 206 Installation notes: 1. Manually set the AFTA wheel in sector 3 and insert the encoder strip into the encoder sensor slot. 2. Ensure that the encoder strip is centered within the encoder sensor the entire length of carriage travel. Chapter 5. Removals, service checks and adjustments...
Page 207: Engine Board
Engine board DANGER <1-13> Do not connect or disconnect a communication port, a teleport, or any other connector during an electrical storm. DANGER <1-14> Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port, a teleport, or other attachment connector. Attention: This is an ESD sensitive area.
Page 208 Note the type and location of each screw. There are 4 self tapping screws and 3 threaded screws (including 2 standoffs). Replace the Engine Board following the above instructions in reverse order, paying attention both to the rear horizontal guides and the relevant bottom shield. Note: When a new engine board spare part is installed, the printer after initialization automatically displays the message “RUN T&D”.
Page 209 Figure 25. Engine Board Chapter 5. Removals, service checks and adjustments...
Page 210: Lower Plastic Shield/Lower Mylar
Lower plastic shield/lower mylar 1. Open the top cover and remove the ribbon cartridge. 2. Remove the bail assembly. 3. Remove the screw on each end of the plastic shield assembly. 4. Remove the lower plastic shield assembly by sliding it between the mask and the platen.
Page 211: Operator Panel
Operator panel 1. Power off the printer and remove the power cord. 2. Open the front cover. 3. From inside and under the top, press inward on the left tab on the operator panel bracket and loosen it from the support. Attention: Be careful not to pull the wire leads from the Attention Light Connector.
Page 212: Paper Bail Assembly
Paper bail assembly CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 1. Turn off the printer and unplug the power cord from the printer. 2. Open the top cover and remove the ribbon. 3.
Page 213: Paper Feed Motor
Paper feed motor CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. 3.
Page 214: Paper Feed Motor Drive Belt
Paper feed motor drive belt Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: Front Tractor 3. Remove the nut from the front tractor connector housing. Connector Housing 4. Remove the stop screw from the front tractor connector Nut and Screw housing.
Page 215: Platen Assembly
Platen assembly Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: 3. Remove the ribbon. 4. Remove the upper feed roller assembly (see Upper feed roller shaft assembly). 5. Set the AFTA indicator on its highest setting to move the Screws printhead away from the platen.
Page 216 6. Remove the retaining clip. 7. Loosen the paper feed drive belt tension screws. 8. Remove the following: v Drive pulley retaining clip v Left side bearing screws v Left side bearing and special washer 9. Slide the platen to the left until the right side is free; lift and remove.
Page 217 Installation notes 1. Ensure the upper feed roller shaft drive belt is installed on the feed roller shaft. 2. Reinstall the bearing retainer; position it in a way that eliminates any radial looseness of the bearing. To do this, push the retainer toward the front bottom corner of Screw A the printer while you tighten the screws.
Page 218: Power Supply
Power supply Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. 3. Remove the Engine board and power supply metal protector. Then: 4. Perform the following: a. Remove the power supply plastic cover. b. Disconnect the power connector (slides up). c.
Page 219: Printer Mechanical Assembly
Printer mechanical assembly Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. 3. Remove the Front (optional, second) tractor. 4. Remove the Rear (base) tractor. 5. Remove the Engine board and power supply metal protector. 6.
Page 220: Printhead
Printhead CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 1. Turn off the printer and disconnect the power cord from the Ribbon Lift Printhead rear of the printer. Motor Screws 2.
Page 221: Printhead Mask
Printhead Mask CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 1. Open the top cover. 2. Remove the inked ribbon. 3. Unscrew the screws A and B. 4.
Page 222 Figure 26. Printhead Mask Removal Chapter 5. Removals, service checks and adjustments...
Page 223: Ribbon Drive Motor And Drive Assembly
Ribbon drive motor and drive assembly CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. Perform the following procedures first: 1. Turn off the power and disconnect the power cord. 2.
Page 224 8. Remove the retaining clip from the drive shaft, and then lift the shaft out of the bracket. 9. Lift the left ribbon bracket up and out of the printer. Chapter 5. Removals, service checks and adjustments...
Page 225: Ribbon Lift Motor
Ribbon lift motor CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 1. Turn off the printer and disconnect the power cord from the Ribbon Lift Printhead rear of the printer.
Page 226: Upper Feed Roller Shaft Assembly
Upper feed roller shaft assembly Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: 3. Remove the paper bail assembly (see Paper bail assembly). 4. Remove the retaining clip from the left side of the feed roller shaft.
Page 227 Attention: In the next step, use care not to damage the gears. 7. Pivot the right end of the feed roller shaft assembly to the rear for removal. To remove the upper feed roller drive belt, remove the platen assembly in the next procedure. Installation notes 1.
Page 228: Sensor Cable Assembly
Sensor cable assembly Perform the following procedures first: 1. Remove the Rear cover. 2. Remove the Cover group. Then: 3. Remove the ribbon drive motor and left ribbon cartridge Base Tractor support (see “Ribbon drive motor and drive assembly” on page 223).
Page 229: Tractor Asms
Tractor asms. Front (optional, second) tractor Second tractor (optional, becomes front tractor): This tractor can be installed in front of the base tractor as an option. In a two tractor machine the second (optional) tractor is the front tractor and the base tractor becomes the rear tractor.
Page 230: Rear (Base) Tractor
Rear (base) tractor Base tractor (rear tractor when a second tractor is installed): This tractor is installed at the factory on all machines. In a single tractor machine the base tractor is the front tractor. The base tractor becomes the rear tractor when a second (optional) tractor is installed.
Page 232: How To Use This Parts Catalog
How to use this parts catalog v SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are broken down on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description.
Page 233 (Three dot) v v v Detail part of a two-dot Subassembly Table 21. Example assembly Part Units Description —index number 1– Cover assembly rear-red – 5373637 Cover assembly rear-white 5356589 For next higher assembly, see 1-2. —1 5942568 v Seal, top —2 1842563 v Clip, retaining...
Page 234: Assemblies
Assemblies Chapter 6. Parts catalog...
Page 235: Assembly 1: Cover Assembly, Main
Assembly 1: Cover assembly, main Chapter 6. Parts catalog...
Page 236 Assembly 1: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 1–177 08H7273 1 Base Assembly –306 1 Metal Base Assembly –301 75P0516 4 Damper D.20 –307 2 Vibrodamper (Misc. Kit item 1) –320 75P0516 2 Screw M4x6 –302 75P0516 4 Nut Hex M4...
Page 237: Assembly 2: Cover Assembly, Front
Assembly 2: Cover assembly, front Chapter 6. Parts catalog...
Page 238 Assembly 2: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 2– Front cover assembly –360 75P0518 2 v Clip, shaft (Also in Misc. Kit item –353 44D8951 1 Cover assembly, front –303 75P0516 8 v Screw, M3x6 –361 44D8978 1 v Front Tractor Assembly...
Page 239: Assembly 3: Cover Assembly, Left- And Right- Side
Assembly 3: Cover assembly, left- and right- side Chapter 6. Parts catalog...
Page 240 Assembly 3: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 3– Left- and right- side cover –315 75P0516 1 v Retainer, ring, D10 assemblies (Misc. Kit item 4) –308 44D8952 1 Left-side cover assembly –317 1 v Gasket, left cover –309 2 v Foam, sound...
Page 241: Assembly 4: Cover Assembly, Rear And Controller Board
Assembly 4: Cover assembly, rear and controller board Chapter 6. Parts catalog...
Page 242 Assembly 4: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 4– Rear cover assembly and –368 44D8514 1 v Z03 SBCS Controller controller board Parallel, Ethernet 10/100 ASCII (see notes) –366 44D8954 1 Cover assembly, rear –368 44D8517 1 v Z03 SBCS Controller...
Page 243: Assembly 5: Cover Assembly, Top
Assembly 5: Cover assembly, top Chapter 6. Parts catalog...
Page 244 Assembly 5: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 5–1 Top cover assembly –336 1 v Foam –333 44D8955 1 Cover assembly, top, –341 75P0546 1 v Tear Bar (metal) –346 44D8957 1 v Deflector (does not include 334) –347 75P0516...
Page 245: Assembly 6: Board (Front), Encoder
Assembly 6: Board (front), encoder Chapter 6. Parts catalog...
Page 246 Assembly 6: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 6– Board (front), encoder –5 08H7355 2 v Screw, M3x8 –1 41U2317 1 Carriage assembly –6 08H7355 2 v Screw, M3x8 –3 2 v Spacer, sensor –8 75P0532 1 v Cable, ENC99...
Page 247: Assembly 7: Boards And Fans (Rear) Engine, Power Supply, And Fans
Assembly 7: Boards and fans (rear) engine, power supply, and fans Chapter 6. Parts catalog...
Page 248 Assembly 7: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 7–14 08H7355 1 Screw, M3x8 –115 44D8514 1 Z03 SBCS Controller (Misc. Kit item 15) Parallel, Ethernet 10/100 ASCII (notes 3, 4, 5) –24 41U2307 1 Power supply 120-240V –115 44D8517...
Page 249 Notes: 1. Item 110 is the Back Panel board of the Slot Assembly and plugs into the Engine board. 2. The Slot Assembly Kit (item 108) includes a grounding plate (item 403). 3. SBCS = Single Byte Character Set controller. 4.
Page 250: Assembly 8: Carriage Assembly
Assembly 8: Carriage assembly Chapter 6. Parts catalog...
Page 251 Assembly 8: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 8– Carriage assembly –36 1 v Plate, mask –1 41U2317 1 Carriage assembly with –59A 1 v Felt, oil mask –59B 1 v Flange –34 41U2328 2 v Screw, M2.5x4 –35...
Page 252: Assembly 9: Mechanical Assembly I
Assembly 9: Mechanical assembly I Chapter 6. Parts catalog...
Page 253 Assembly 9: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 9–1 Mechanical assembly I –29 08H7287 1 v Platen Belt Toothed (packaged 5 per pack) –2 1 v Right Frame –30 41U2290 2 v Bearing Retainer –3 1 v Left Frame (Misc.
Page 254 Assembly 9: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description –101 01P7165 1 v Bail Assembly (includes –141 41U2328 3 v Screw 2.9x9.5 Bail, Coil Spring, and (Misc. Kit item 11) Upper Plastic Shield) –149 24H7729 1 v Lower Mylar Assembly –101A...
Page 255: Assembly 10: Mechanical Assembly Ii
Assembly 10: Mechanical assembly II Chapter 6. Parts catalog...
Page 256 Assembly 10: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 10–1 NP Mechanical assembly II –71 1 v Screw M5x10 –2 1 v Right Frame –72 75P0543 1 v Loose Pulley Bracket –3 1 v Left Frame –73 75P0544 1 v Pulley Assembly...
Page 257 Assembly 10: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description –118 1 v Strip Plastic/Bracket –144 08H7351 2 v Wear Resistant Spring Support (Misc Kit item 12) –123 08H7355 4 v Screw M3x4 –147 63H6274 1 v Eccentric Bushing (note (Misc Kit item 16) –129...
Page 258: Assembly 11: Mechanical Assembly Iii
Assembly 11: Mechanical assembly III Chapter 6. Parts catalog...
Page 259 Assembly 11: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 11– NP Mechanical assembly III –107 41U2328 2 v Screw, M2.9x19 (Misc. Kit item 8) –2 1 v Right Frame –108 75P0537 1 v Right Cartridge Support –3 1 v Left Frame (Packaged 5 per pack)
Page 260: Assembly 12: Mechanical Assembly And Base
Assembly 12: Mechanical assembly and base Chapter 6. Parts catalog...
Page 261 Assembly 12: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 12–175 08H7353 1 Mechanical Block –186 63H6062 2 Fastener Loop Self-Lock (50 per pack) –176 08H7353 1 Mechanical Block –188 63H6375 1 Paper Position Mylar –177 1 Base Assembly –179...
Page 262: Assembly 13: Cover Assembly, Operator Panel
Assembly 13: Cover Assembly, Operator Panel Chapter 6. Parts catalog...
Page 263 Assembly 13: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 13–303 08H7355 4 Screw M3x6 –330 44D8827 1 v Italian (Misc. Kit item 17) –330 44D8828 1 v Danish –321 75P0519 1 Left Shaft Friction –330 44D8829 1 v Dutch...
Page 264: Assembly 14: Parts Kits, Tools, And Line Cords
Assembly 14: Parts kits, tools, and line cords Chapter 6. Parts catalog...
Page 265 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– Parts kits, tools, and line –24 75P0516 1 v Parts kit 9, mechanical cords cover –16 08H7351 1 v Parts kit 1, mechanical –25 41U2467 1 v Tool, connector, loop-back, serial (9-pin)
Page 266 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 08H7351 KIT MECHANICAL I –7 2 Bush 20 –1 1 Spring 3 –8 1 Bearing –2 2 Spring –9 1 Bush Sint –3 2 Spring –10 1 Pivot –4...
Page 267 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 41U2290 KIT MECHANICAL II –8 1 Stud 33/24 –1 1 Vibrodamp –9 1 Spring Guide –2 2 Damper VGA –10 1 Cable Retainer 2 –3 2 Motor Damp –11...
Page 268 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 08H7353 KIT PLASTIC PARTS –6 1 Slide –1 1 Mechanical Block –7 2 Bush –2 1 Mechanical Block –8 2 Spacer –3 1 Spacer –9 2 Bushing –4...
Page 269 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 08H7355 KIT METRIC SCREWS –12 3 Screw M3 x 6 –1 3 Screw M3 x 6 –13 3 Screw M3 x 6 –2 4 Screw M4 x 14 –14 3 Screw M3 x 14 –3...
Page 270 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 41U2328 KIT SELF TAPPING –9 5 Screw M2.5 x 4 SCREWS –10 5 Screw M2.9 x 9.5 –1 5 Screw M3.5 x 13 –11 5 Screw 2.9 x 9.5 –2 5 Screw M2.2 x 6.5...
Page 271 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 41U2329 KIT WASHER & CIRCLIPS –15 5 Washer Quick Lock D8 –1 5 Ring Benzing D2.3 –16 3 Friction Spacer –2 5 Ring Benzing D3.2 –17 5 Nut Hexagonal M3 –3...
Page 272 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– 75P0516 MECHANICAL COVER –10 2 v Screw 3.9 x 13 KIT: –11 4 v Nut hexagonal M4 –1 4 v Dumper D.20 –12 4 v Washer Flat D4.3 –2 10 v Screw M3x6 –13...
Page 273 Assembly 14: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 14– Power cords: –9 39M5080 1 v US, 110 V, 6 foot –1 39M5151 1 v UK & Singapore –10 39M5095 1 v S. America –2 39M5144 1 v South Africa...
Page 274: Assembly 15: Printhead And Cables
Assembly 15: Printhead and cables Chapter 6. Parts catalog...
Page 275 Assembly 15: (continued) Asm– Part Asm– Part Index Number Units Description Index Number Units Description 15–19 41U2270 1 Sensors Cable Assembly –109 1 Fastener Loop Self-Lock –39 63H6349 1 Bracket Assembly, –114 08H7248 1 Alternance Cable Printhead Cable with M4x6 –181 41U2466 1 Printhead Cable 24...
Page 276: Assembly 16: Tractor Assembly
Assembly 16: Tractor assembly. Asm– Part Asm– Part Index Number Units Description Index Number Units Description 16– Tractor asms. –2 44D8978 1 v Second tractor (optional, becomes front tractor). –1 44D8977 1 v Base tractor (rear tractor This tractor can be when a second tractor is installed in front of the installed).
Page 277: Chapter 7. Preventative Maintenance
Chapter 7. Preventative Maintenance There are no preventative maintenance procedures for the 4247 Model Z03 printer. © Copyright InfoPrint Solutions Company 2008...
Page 278: Appendix A. Printer Configuration
This section contains information for configuring the 4247 Model Z03 printer. You will find directions for viewing, changing and printing the menus. Use this section as an aid while verifying or changing configuration items. © Copyright InfoPrint Solutions Company 2008...
Page 279: Unlocking And Locking Printer Configuration Menu
Unlocking and locking printer configuration menu With a locked printer configuration menu you can only recall Saved Custom Sets A through H and prevent an unauthorized user from changing parameter values. Unlocking the Printer Configuration menu allows a full range of Configuration Parameter settings.
Page 280: Changing A Value In The Printer Configuration Menu
IPDS configuration See Chapter 6: “IPDS configuration” of the InfoPrint 4247 Model Z03: User’s Guide. ASCII configuration For information about parallel, serial, and LAN interfaces, see Chapter 7: “ASCII configuration” of the InfoPrint 4247 Model Z03: User’s Guide. LAN attachment configuration See the AXIS Online CD that is shipped with the LAN controller board or visit the Axis website at www.axis.com.
Page 282: Supplies
Supplies See Chapter 18: “Supplies, optional features, and maintenance” of the InfoPrint 4247 Model Z03: User’s Guide. Ribbon cartridges and paper are the only supplies you need for your printer. The correct part number for a ribbon cartridge is 57P1743. Contact your place of purchase to order ribbon cartridges.
Page 283: Choosing A Forms Path For Special Forms
Choosing a forms path for special forms The 4247 Model Z03 printer can print on various sizes, dimensions, and weights of forms. InfoPrint Solutions Company recommends you test all forms for your application before ordering large quantities. Use Table 23 when you are choosing which path to use for special forms or paper.
Page 284: Other Considerations For Forms
Consider the following items, unless Table 22 or Table 23 provides other direction. v InfoPrint Solutions Company recommends you test the Park function when you intend to run multiple-part forms. If you notice forms feed problems, try using the Eject function. If using the Eject function is effective, disable the Park function.
Page 285: Forms And Paper Specifications
Forms and paper specifications The 4247 Printer prints on continuous forms paper. The customer should test and evaluate all forms in the anticipated physical environment, and should consider the affects of such factors as temperature and humidity on forms handling, print registration, and print quality before ordering large quantities of forms. See Environmental Requirements.
Page 286 Try the forms first. To minimize parking problems, discuss your needs with your forms supplier when selecting forms. 4. InfoPrint Solutions Company does not recommend continuous forms with adhesive labels. 5. To prevent the separation of labels from continuous forms when using the LOAD/EJECT or PARK/PATH keys, set Front Forms Backup=Disabled or Rear Forms Backup=Disabled in the Configuration menu.
Page 287: Forms Stacking Recommendations
762 mm (29 to 30 in.) and the distance between the shelf and the floor should be approximately 381 mm (15 in.). InfoPrint Solutions Company offers two optional printer stands that are specially designed for the 4247 Model Z03 printer. For more information on these printer stands, contact your place of purchase or your InfoPrint Solutions Company Marketing Representative.
Page 288 Note: For successful forms parking, the input forms stack MUST always be lower than the printer. 76 mm Output (3.0 in.) Output Output Input Input Top of Stack 51 mm Input Lower than Printer (2 inches) 736 - 762 mm (29 - 30 in.) Shelf Shelf...
Page 289: Environmental Requirements
Environmental Requirements The printer operates correctly in environments that are typical of most business offices. Attention: Damage to the printer can result if you power on (|) the printer immediately after the printer has been moved from an environment that does not meet the following operating requirements. If the printer has been in such a location, ensure you move the printer to the recommended operating environment at least 24 hours before you power on (|) the printer.
Page 290: Storage Environment
Storage Environment The following table shows the storage environment requirements for the printer. Environment Requirement Temperature range −35° to 65° C (−31° to 149° F) Relative humidity range 5% to 95% RH (non-condensing) Note: Ribbon performance and print quality may degrade when exposed to temperatures in excess of 41°C (105°F) for an extended period of time.
Page 292: Loading Code Though The Parallel Port
4247 Z03 firmware (code) resides in flash memory. Throughout the printer's life cycle firmware changes may be made to address issues discovered in the lab, or by customers in the field. Normally it's not necessary to upgrade your printer, but if needed upgrading your printer's firmware is easy to do. 4247 Base and Interface code can be installed through either the printer's Parallel or Ethernet ports in a one file download operation.
Page 293: Loading Code Though The Ethernet Port
4. Connect a standard parallel cable between your computer's LPT1 port and the printer. 5. Press and hold the printer START and STOP keys and power on the printer. 6. Release the keys after RELEASE KEYS displays and WAITING CODE will display with all LEDs flashing. 7.
Page 294 f. Press the RETURN key until NOT READY displays 2. Make sure the code file is in the same directory that you will launch the FTP service from. 3. In Windows: a. Click Start → Control Panel → Network and Internet Connections. b.
Page 295: Error Messages
11. Close the FTP connection by typing the command: bye <enter>. After the FTP session is closed the file update will start. 12. After the code update completes, the printer automatically reboots and STARTING UP displays. 13. Printout the printer configuration menus again and label them “new”. Compare the new printout to one the old printout, and restore the old menu settings as needed.
Page 296: Notices
Any reference to an InfoPrint Solutions Company product, program, or service is not intended to state or imply that only that InfoPrint Solutions Company product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any InfoPrint Solutions Company intellectual property rights may be used instead.
Page 297 Web sites. The materials at those Web sites are not part of the materials for this InfoPrint Solutions Company product and use of those Web sites is at your own risk.
Page 298 Company encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. InfoPrint Solutions Company offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on InfoPrint Solutions Company product recycling offerings can be found on InfoPrint Solutions Company’s Internet site at:...
Page 299: Product Recycling And Disposal
Batteries of these types must be recycled or disposed of properly. Recycling facilities may not be available in your area. In the United States, InfoPrint Solutions Company has established a collection process for reuse, recycling, or proper disposal of used batteries and battery packs from InfoPrint Solutions Company equipment. For information on proper disposal of the batteries in this product, please contact InfoPrint Solutions Company.
Page 300: Trademarks
Trademarks These terms are trademarks or registered trademarks of Ricoh Co., Ltd., in the United States, other countries, or both: v InfoPrint v Infoprint v Ricoh v Intelligent Printer Data Stream v IPDS These terms are trademarks or registered trademarks of International Business Machines Corporation in the...
Page 301: Communication Statements
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. InfoPrint Solutions Company is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 302 Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. InfoPrint Solutions Company cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
Page 303 Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen durchzuführen und dafür aufzukommen.″ Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den InfoPrint Solutions Company Handbüchern angegeben, zu installieren und zu betreiben. Taiwanese: Important: This is a Class A product.
Page 304 Notices...
Page 305 DANGER This product is equipped with a 3-wire power cord and plug for the user’s safety. Use this power cord in conjunction with a properly grounded electrical outlet to avoid electrical shock. Notices...
Page 306: Part Number Index
08H7355 13–303 39M5095 14–10 08H7319 10–84 08H7355 13–376 39M5102 14–12 08H7320 10–86 08H7355 13–391 39M5123 14–14 08H7324 11–105 08H7355 14– 39M5123 14–4 08H7351 10–144 08H7355 14–20 39M5130 14–3 08H7351 10–69 08H7355 15–195 39M5144 14–15 © Copyright InfoPrint Solutions Company 2008...
Page 307 Part Asm– Part Asm– Part Asm– Number Index Page Number Index Page Number Index Page 39M5144 14–2 41U2328 11–107 41U2329 9–9 39M5151 14–1 41U2328 12–179 41U2329 9–94 39M5158 14–7 41U2328 14– 41U2466 15–181 39M5165 14–6 41U2328 14–21 41U2467 14–25 39M5172 14–5 41U2328 2–393...
Page 308 Part Asm– Part Asm– Part Asm– Number Index Page Number Index Page Number Index Page 44D8957 5–346 75P0516 5–315 1–306 44D8977 1–305 75P0516 5–320 1–307 44D8977 16–1 75P0516 5–347 1–392 44D8978 16–2 75P0516 5–350 10–118 44D8978 2–361 75P0516 5–351 10–129 44D8979 7–108 75P0516...
Page 309 Part Asm– Part Asm– Part Asm– Number Index Page Number Index Page Number Index Page 2–374 5–338 7–205 2–381 5–339 7–36 2–384 5–340 7–53 2–385 5–343 7–66 3–309 5–344 7–78 3–311 5–345 7–93 3–314 5–348 9–1 3–317 5–370 9–10 3–318 5–371 9–129 4–362...
Page 310: Index
Environmental Considerations 281 MAP 34 changing a value in the printer error logs 86 configuration menu 280 error messages IPDS 280 START MAP 32 LAN 280 T&D Error Messages and Actions 112 Error Messages 73 © Copyright InfoPrint Solutions Company 2008...
Page 311 Error Messages, Model Z03 73 menus printer configuration intermittent failures MAP 71 changing a value 280 locking/unlocking 279 fanfold form printout messages about 159 T&D error 112 locations fans, cooling Model Z03 controller board; Removal & engine board 133 power supply 218 Installation 189 power supply 134 firmware P/N &...
Page 312 Operator Panel and Miscellaneous ribbon (continued) Problems 79 lift motor removals 135 remove/install 225 Removals 181 ribbon feed motor remove/install wiring 129 AFTA motor 194 paper feed motor ribbon lift motor carriage assembly 196 drive belt 214 wiring 130 carriage drive belt 199 remove/install 213 carriage drive motor 201 wiring 128...
Page 313 specifications, forms 285 Test and Diagnostic information, Model stack locations 288 Z03 (continued) stacking recommendations 287 How To Run T&D Tests (continued) Start of Call 32 T&D17—Top cover interlock Supplies 281 test 107 T&D18—Paper path sensor test 108 Tests and Diagnostics, Model Z03 85 tear-off line adjustment 173 top cover interlock MAP 42, 57 Test and Diagnostic information...
Page 314 Printed in USA G550-1021-00...

InfoPrint 4247 Z03 Maintenance Information

Table of Contents

Chapter 1. Diagnosing Problems

Chapter 2. Diagnostics

Chapter 3. Wiring Diagrams

Chapter 4. Locations

Chapter 5. Removals, Service Checks and Adjustments

Chapter 6. Parts Catalog

Chapter 7. Preventative Maintenance

Appendix A. Printer Configuration

Appendix B. Supplies, Forms, Paths, & Environmental Considerations

Quick Links

Chapters

Related Manuals for InfoPrint 4247 Z03

Summary of Contents for InfoPrint 4247 Z03